Trusted Technology Innovation Partner Since 2004

Impiger Technologies, Inc. is a 16-year old technology organization with expertise in the field of Mobile, Cloud, Web, IoT, AR, RPA and AI Technologies, catering to industries like Manufacturing, Logistics, Retail, Healthcare, Finance, and Services. With over 450+ professionals spread across the globe, Impiger has assisted businesses ranging from Startups to F500. We have built 500+ Mobile Apps, 350+ web portals, and 100+ automation /engagement solutions. Impiger offers services spanning:

  • Digital Transformation & Strategic Consulting
  • Enterprise application development(Mobile, Web)
  • Cloud Strategy, Implementation & Migration Services
  • DevOps, Managed Services
  • Blockchain, AI/ML, RPA & Business Intelligence

Our flagship solution offerings include:

  • People1 (www.people1.io) - Digital Workplace Solution Leveraging MS SharePoint
  • Bluefish (www.bluefish.ai) - AI-enabled Chatbots Platform
  • vFurnish (www.vfurnish.io) - AR based Digital Solution Empowering Furniture Retail
  • GM360 (www.gm360.io) - Mobile Automation Solution for end-to-end Business Processes

Impiger has been recognized with many accolades worldwide. Notably, we were listed in the Inc. 5000 list of fastest-growing companies in America consecutively for 4 years – 2016, 2017, 2018, 2019. We are proud partners of eminent technology companies like Microsoft, Oracle, UiPath, and Joget. Impiger Technologies is headquartered in Dallas, Texas and has a global presence with offices in India, UAE, and Uganda.

 
$25,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2004
Show all +
Richardson, TX
headquarters
  • 2425 N. Central Expressway, Suite #400
    Richardson, TX 75080
    United States
other locations
  • Sudhama Commercial Building 2nd Floor, No. 36, Vijayaraghava Road, T-Nagar, Chennai- 600 017
    Chennai, TN 600017
    India
  • Elysium Central, 3rd Floor, Puliyakulam Road, Sungam Junction, Coimbatore – 641 045
    Coimbatore, TN 641045
    India

Portfolio

Key clients: 
PwC, Beckman Coulter, Grundfos, AIDS Healthcare, Chalk Mountain, Freshbenies, Bank of Stockton, CellGate, Acero Crowns, Cherry Coatings, WatchGuard, Blais & Associates, S'moresUp, Fanpage, WASP, QTrak. We serve Startups to SMBs to Fortune 500 enterprises across industries such as Manufacturing, Logistics, Healthcare, Banking, and Financial Services. How's it to work with us? Let's hear it from our clients: https://youtu.be/JIat5lisvA4
Web & Mobile App Development for Non-Insurance Benefits Firm Image

Web & Mobile App Development for Non-Insurance Benefits Firm

Impiger helped Freshbenies build a web and mobile solution that helps their members receive on-demand healthcare services that are not covered by insurance.

When customers signed up for their membership with Freshbenies, they got a physical card and a booklet with all contact information and the steps explaining how the services worked. The client approached Impiger to help them build a digital solution that can make

this process simple and engaging for their customers.

We built a web portal and native mobile apps (iOS & Android) providing their a uniform branded experience for the members across all devices.

Intuitive Mobile Application for Package Delivery Tracking Image

Intuitive Mobile Application for Package Delivery Tracking

QTrak is a simple and cost effective internal delivery tracking solution that is scalable and can accommodate advanced needs like database integration, mobile label printing, email/text notifications, ID card scanning, and custom reports.

The client saw the need for a delivery tracking product that picks up after regular shipping services drop their packages off. The available solutions were expensive and

complicated.

QTrak engaged Impiger Technologies to undertake a thorough study of QTrak’s existing application and design a reliable application for both the iOS and Android platforms. The app was designed to meet all QTrak requirements with customized features designed to streamline work and increase productivity. Customers were now able to access information at the tip of their fingers with real-time notifications and alerts.

The mobile app enabled QTrak to achieve large-scale delivery performance while ensuring 80% cost savings.

Mobile App Development for Inventory Management & Asset Tracking Software Firm Image

Mobile App Development for Inventory Management & Asset Tracking Software Firm

Wedge Advanced Software Product is a world leader in barcode scanners and printers, barcode software, inventory management systems, and fixed asset tracking to small and medium businesses.

The client, previously, deployed on-premise standalone software at each one of their customer’s locations. This invariably took a lot of effort to customize and support their systems. WASP tasked Impiger to build a solution that can

work around their challenges.

We built the iOS and Android version of the WASP mobile asset tracking application to easily manage and track the fixed inventories and assets. The app supports both offline and online usage modes. User can create assets and perform transactions for the assets in the offline mode and perform up-sync followed by the down-sync of all data hosted on the cloud when online.

Web & Mobile App for Cellular Security Firm Image

Web & Mobile App for Cellular Security Firm

Cellgate is a cellular technology company offering remote monitoring and access control products and services to property owners.

Cellgate was looking for a partner that can help them build an extremely complex second-generation visitor access solution from scratch. They wanted to hire a company that had the skillset, background, and technology stack required to work off Cellgate’s existing proprietary devices, cellular

OTA programming requirements, and telephony interfaces. Impiger was chosen based on the breadth and background of our experience.

Impiger managed their web portal development based in Microsoft Azure. We also developed iOS and Android apps as well as led a major migration from a legacy server facility to blend the system into the Azure infrastructure.

Mobile App Development for an Online Fandom Platform Image

Mobile App Development for an Online Fandom Platform

Fanpage is the go-to place for a fan, any fan, to create an online space for their favorite band, team, movie, or whatever they’re a fan of. Fanpage wanted to provide a robust online platform for users to create their own space for celebrities and the things they like.

Impiger helped the client build a native mobile application on iOS and Android. The solution lets users sign up and choose the categories they're a fan of

from a list of over 1500 categories.

The app curates content from social media like YouTube, Twitter, Facebook, and user-generated content. The app is also useful for influencers and brands because it allows them to run contests to build a buzz around their product and reward their fans who act as their social brand activists.

The application now has around 1 Million user base. The system manages around 30 million posts, 250 contests, 100 trivia games, and 2000 in-app purchases made.

Reviews

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Web & Mobile App Dev for Cellular Security Firm

"I’m most impressed by their flexibility."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Mar. 2016 - Ongoing
Project summary: 

Impiger Technologies provides development services to support web and mobile products. They migrated a system from physical servers to Microsoft Azure. They built iOS and Android apps as well as new features.

The Reviewer
 
11-50 Employees
 
Carrollton, Texas
Noel Gouldin
Founder, CellGate Access Control Systems
 
Verified
The Review
Feedback summary: 

Impiger Technologies effectively executes development projects, not only mitigating scope creep but also advancing platforms successfully. The team provides diverse expertise and accurate project outlines to streamline collaboration. Their responsiveness to feedback supports an ongoing engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of CellGate. We use cellular technology for security applications. We have a web portal that runs the system. It’s also an administrative and end-user interface. We also have a smartphone app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger Technologies?

We have an extremely complex system because it interfaces with cellular carriers to send and receive data from devices in the field. It’s also the user interface. Our vendor dropped the ball on the development work, so we needed another company to pick up the pieces.

SOLUTION

What was the scope of their involvement?

Impiger manages the development of our portal, which is based in Microsoft Azure. Their team supports an ongoing string of projects.

Their team developed our iOS and Android apps as well as led a major migration from a legacy server facility to blend the system into the Azure infrastructure. They also helped to launch quite a few new devices and features, which were separate projects.

What is the team composition?

We communicate an individual who manages the business relationship, a project manager based in the US, and a project manager based in India. There are four developers permanently assigned to our project and technical experts who work on our apps. We've also worked with an architect and two more infrastructure experts.

How did you come to work with Impiger Technologies?

I searched online and then had phone interviews with several companies. Their background in telephony, cloud, and mobile development was important to us.

How much have you invested with them?

We’ve certainly spent over $2 million on their services.

What is the status of this engagement?

We started a conversation around March 2016, and our partnership’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their team led several new integrations with third-party services. They had to understand our technology and the third-party’s technology. Their team keeps scope creep to a minimum.

How did Impiger Technologies perform from a project management standpoint?

We use Jira to manage projects and tasks. One of my team leads has conference calls with their lead developer every morning. We also have a weekly status call with their key leadership. They’ve done an excellent job meeting deadlines and forecasting quotes. We’ve hit the majority of their deadlines even when it required their team to work weekends.

What did you find most impressive about them?

I’m most impressed by their flexibility. When we had to change technologies, they brought in various team members and quickly ramped up. Their team’s also able to scale up resources as we need them. When I bring up issues, they also respond well.

Are there any areas they could improve?

We had issues related to testing. That was partially an evolution of the relationship and expectations for our teams. That greatly improved. Their team now focuses resources on testing before handing off code to us. There will always be bugs, especially with systems as complex as ours. However, that’s still an area for improvement.

Do you have any advice for potential customers?

As with any development company, be clear with the scope of the project. Define individuals’ roles and manage those expectations. It’s also important to be candid with them about the positive and negative aspects of the engagement.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development, Consulting, & Support for Think Tank

“They kept their commitments to us and got things done by the deadline.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Feb. 2020 - Ongoing
Project summary: 

Impiger Technologies developed an iOS/Android app using React Native. They handled APIs and the frontend UX based on the customer’s mockups.

The Reviewer
 
11-50 Employees
 
Tucson, Arizona
Owner, Think Tank
 
Verified
The Review
Feedback summary: 

Impiger Technologies delivered exactly what the client wanted, following specifications perfectly. They were flexible throughout the engagement, ensuring that everything was delivered on time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a software company that provides professional services to local companies and incubates ideas into industry products.  We currently have a few home-grown products in production, and are expanding them based on industry need.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger Technologies?

We had a requirement to develop a mobile app within a short deadline, using with React Native, which was a new technology to us so our staff wasn’t very familiar with the technology. We were looked for outside help to get us up and running quickly as we had a pretty aggressive deadline.

SOLUTION

What was the scope of their involvement?

We approached the project in a pseudo-waterfall-type project design. We wrote a requirements specification and developed detailed mock-ups of the screens to show the user experience we needed.  

In development we coordinated our efforts as the mobile app is part of a larger system. We developed the database schema, and business objects internally but depended on Impiger to develop the API and the complete mobile app.

The app was developed to be available on iOS and Android.

What is the team composition?

We worked with 8­–9 different people. Two were project managers that managed sprints and oversaw the development process. One was on the mobile app team and another was on an API team. Occasionally we interfaced with the development and testing teams.

How did you come to work with Impiger Technologies?

We released an RFP that included requirements, use cases, and graphical mock-ups.  All the screens were detailed so we had a good idea what we were looking for upfront.  The app has some complicated processes and legal requirements we had to follow.

We chose Impiger because they were the most thorough in the review and planning of the companies we talked to. They asked questions and understood the objective and requirements of the project. Other companies that bid didn’t ask as many questions, which seemed like a red flag.  We had the most confidence the project would be successful with Impiger Technologies. 

How much have you invested with them?

We spent about $75,000.

What is the status of this engagement?

The project started in February 2020 and is ongoing. We finished the first part of the project in June, and we’re in phase two of development, and I’m considering hiring them again for testing. We have an ongoing agreement so we can leverage them for support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They were able to follow our specifications down to the letter. It works exactly as we want it to in both iOS and Android. They were able to implement our designs and UX. They provided some feedback throughout the process.

How did Impiger Technologies perform from a project management standpoint?

They were very successful. They depended on us for some aspects of the project’s success, and as we made changes, it affected their ability to move forward. Nevertheless, they were still able to work really well.

In some cases, we were able to open up our internal toolset so they could communicate with s directly through Microsoft Teams. That way they could reach our developers as needed. It made collaborating with an outside agency smoother than it would have been if we just held regular meetings.

As a result, they did a good job hitting deadlines. They took the schedule very seriously. They kept their commitments to us and got things done by the deadline.

What did you find most impressive about them?

Their dedication to the project impressed me. They have the bandwidth to pull things together, but they were committed to meeting our needs and being responsive as things came up. Resources were always available and they covered things if people were sick. They often checked in with us to make sure we were okay with how things were going throughout the process.

Are there any areas they could improve?

The only issue we had was towards the end of the project. As thing were winding down, it wasn’t very climactic. They did a good job pushing things forward until the end. I think having a more formal project closure, it would be clear that everything is completed rather than petering out.

Do you have any advice for potential customers?

The biggest advice I can give would be to stay involved. There are a lot of decisions that need to be made and questions that need to be answered, so you should be readily available. Otherwise, the developer will make the decision that they think is best, and that might not align with the business roles you need.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Mobile App Dev for Coupon Magazine

"They’re very responsive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep. 2019 - Ongoing
Project summary: 

Impiger Technologies developed an iOS and Android mobile app that enables digital couponing activities.

The Reviewer
 
1-10 Employees
 
Anchorage, Alaska
Rob Clem
Co-Owner, Good Deal Magazine
 
Verified
The Review
Feedback summary: 

Impiger Technologies delivered a user-friendly app that was met with a positive response from advertisers. The team works quickly, delivering their work ahead of schedule. Their ability to respond quickly and follow instructions makes them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of Good Deal Magazine, a coupon magazine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger Technologies?

Couponing is changing. We have direct mail and racks, but it’s turning quite heavily to digital. With an expected jump of over 274% in the next two years, we had to have a bigger online presence. We approached Impiger Technologies to create an app for us.

SOLUTION

What was the scope of their involvement?

Impiger Technologies developed and iOS and Android mobile app. It’s free, and users can flip through the app just like a magazine.

What is the team composition?

I’ve worked with four teammates, including a project director, a lead app developer, and an assistant.

How did you come to work with Impiger Technologies?

We researched for three months because the price was important and we’re a smaller company. We came across Impiger Technologies and looked at their reviews and the apps they had launched. We turned down over a dozen development companies before deciding on them.

How much have you invested with them?

We’ve spent around $12,000.

What is the status of this engagement?

We began working with them in September 2019. If we have things that need changes, or we see something that’s not working quite right, we reach out to them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The app is an add-on for our advertisers who are really happy with it. It’s user-friendly, and the people who are using it are extremely heavy shoppers. 

How did Impiger Technologies perform from a project management standpoint?

They’re very responsive, and they met every deadline. We scheduled weekly meetings, and they did some of the work faster than expected. The slowest turnaround time was 48 hours, which is likely because our app is not very complicated. We communicated via email and had a weekly conference call.

What did you find most impressive about them?

Impiger Technologies’ response time is impressive.

Are there any areas they could improve?

Sometimes their accents were very strong. Even though their English was good, I sometimes had to ask them to slow down when they were explaining things.

Do you have any advice for potential customers?

Be open and clear about what you’re looking for because the team is very good at following instructions. What we needed, they got done.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Leisure Benefits Company

"The team at Impiger Technologies brought recommendations of newer technologies and techniques that we weren’t aware of."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
2017 - July 2018
Project summary: 

Impiger Technologies designed and developed a native mobile application for a leisure benefits company. The app, for iOS and Android, details benefit information for users.

The Reviewer
 
51 - 200 Employees
 
Dallas, Texas
Director of IT, Benefits Company
 
Verified
The Review
Feedback summary: 

The team at Impiger Technologies met expectations. External feedback on the mobile application was extremely positive. Impiger Technologies’ skilled expertise led to continued engagement. Their efficient workflow supplemented their professional management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT at a leisure benefits company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger Technologies?

We partnered with Impiger Technologies to build our first mobile application.

SOLUTION

What was the scope of their involvement?

The engagement started with their team gathering all of the requirements. After we discussed those, one of their team members architected a solution, bringing us the cost & time estimate and the required technologies. The team at Impiger Technologies built it on Microsoft Azure, going over small details before presenting us with a project plan.

After signing off, the project began with a series of onsite and offsite meetings. A majority of the development was done offshore. The native application is for iOS and Android. The app gives benefit information to users. We sell in the insurance space but sell non-insured benefits.

What is the team composition?

Lokesh (Director, Impiger Technologies) and Kabila (Director-Client Partner, Impiger Technologies) were my main points of contact. While Lokesh planned the solution, they had a team of 5–7 working on the product.

How did you come to work with Impiger Technologies?

When we decided that we wanted to build an app for the company, the first vendor we engaged with gave us terrible results. Impiger Technologies had successfully created a mobile app for one of our clients. We received a reference from them.

How much have you invested with them?

We invested around $200,000.

What is the status of this engagement?

We worked on the app from 2017–July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement working on the mobile app was very positive. Since then, we’ve worked with them on three additional projects that involved them creating web portals for our team. We’ve had such a great response from the app that our user community wants their own copy. We’re working with Impiger Technologies to modify the architecture of our current mobile app and portals for our clients to use their copies.

How did Impiger Technologies perform from a project management standpoint?

Kabila acted as our project manager, keeping us up to date. We had conference calls every Monday. The weekly calls allowed us to discuss the progress of the app and any changes. Lokesh and Kabila were on site with our team, while we spoke to the off-site team members.

What did you find most impressive about them?

We’re pretty happy with their team. They do an excellent job of architecting a project, bringing a lot to the table. The team at Impiger Technologies brought recommendations of newer technologies and techniques that we weren’t aware of. They integrated those pretty easily.

Are there any areas they could improve?

Early on, there was a communication gap. A large majority of that is on us because our requirements weren’t clearly defined when we passed them off to their team. We got unexpected results. From their side, they should’ve asked for more detailed instructions, but we also could’ve taken the time to give it to them.

Do you have any advice for potential customers?

Dedicate your internal resources to work with them. If you’re not detailed in your requirements before handing them off, there could be unexpected results.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Software Development for Solutions Company

"They have good technical skill sets."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2017–Ongoing
Project summary: 

Impiger Technologies migrated internal applications to Microsoft Azure for a solutions company. The team provides mobile development services to digitize products Java technologies, Angular, and an Azure SQL server.

The Reviewer
 
501-1000 Employees
 
Texas, United States
Chief Technology Officer, Solutions Company
 
Verified
The Review
Feedback summary: 

Impiger Technologies’ has helped to decrease required outputs and establish more efficient processes. The team has been flexible, adapting to changes in product requirements. They have provided supplemental resources to address inquiries and industry expertise to enable continued collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a solutions company.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger Technologies?

We needed to leverage software development expertise to build in-house solutions.

SOLUTION

What was the scope of their involvement?

Impiger Technologies has worked on a couple of projects for us. Although most of their resources are in India, we’ve followed the tenants of an Agile methodology. We set up an infrastructure to review code and profiling mechanisms. Every two weeks, Impiger Technologies has demonstrated the technology and its functional aspects. Then, their team has built the next iteration.

As the main project, their team moved our applications to cloud-based technology on Microsoft Azure. As part of that, we leveraged all the Cloud service components to not only demonstrate the technology but also move our internal applications to put into production.

Currently, they’re working on mobile development for the digitalization of our products. The application has been built using Java technology and Microsoft Azure has provided the cloud infrastructure. Their team has leveraged Angular for the frontend of the application and API services for the middle layer. Then, they implemented an Azure SQL database for the backend. Their team has integrated queuing and caching mechanisms into the platform.

What is the team composition?

At the peak of our engagement, we worked with about 12–15 teammates. Usually, we’ve worked with 4–6 people.

How did you come to work with Impiger Technologies?

Our data brokers recommended them. Our president and CEO interviewed Impiger Technologies and selected them as our partner.

How much have you invested with them?

Since 2017, we’ve spent at least $300,000.

What is the status of this engagement?

We began working together in 2017 and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Initially, when we were establishing an architecture, our cycles were longer, which was expected. As we built reusable components and implemented the applications, we saw a 50% reduction in the effort required.

How did Impiger Technologies perform from a project management standpoint?

Impiger Technologies has been really responsive in how they’ve worked. We’ve had regular stand-ups in the morning and a testing phase every two weeks. We’ve also had daily calls to clarify and address any questions on the requirements provided to them. Our teams have worked through iteration plans, so the project management methodology has catered to that. We’ve had the ability to change or modify requirements to make use of the process.

What did you find most impressive about them?

They have good technical skill sets. Their resources are knowledgeable especially about Java and Microsoft Azure cloud technologies. Even if they’ve lacked certain insight, they’ve pulled people from other teams to supplement that. Their team has aligned on timelines more or less consistently. 

Are there any areas they could improve?

They—like any company—have gone over deadlines. We’ve had discussions and have come to a happy medium. Their team has kept their commitment and put in more effort to meet those timelines because we have our own obligations. They’ve realized that and have worked with us to fulfill them.

Do you have any advice for potential customers?

If the requirements are clear, they work really well. Their team also spends a lot of time trying to understand a project. Know your goals and then work with them to enable it.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Development for Commercial Painting Contractor

“They stand behind their statements and show fairness in their work.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2019 - Ongoing
Project summary: 

Impiger Technologies built an upgraded payroll portal with an entirely new timekeeping system. They’ll be responsible for the continued maintenance and updates to the platform in the future.

The Reviewer
 
201-500 Employees
 
Carrolton, Texas
Zack Cherry
President, Cherry Coatings
 
Verified
The Review
Feedback summary: 

While still in the testing phase, the internal team is confident in the robust quality and usability of the solution’s features and functionalities. Despite delays resulting from communication issues, the project ran smoothly due to Impiger Technologies’s professionalism and expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Cherry Coatings, which is a commercial painting contracting company in Dallas, Austin, and Houston.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger Technologies?

When we hired them, we needed to upgrade our payroll system that was accumulating time for our field workers. We wanted some more features and functionality in addition to maintenance. Our idea was to transfer timekeeping responsibilities to a new partner as part of this effort.

SOLUTION

What was the scope of their involvement?

We met up a few times early on to discuss a few scenarios. Our team had to decide whether we wanted to update our timekeeper or completely revamp and construct a new one. Through our talks, we decided to develop a new one. Their team led a design phase and created several mockups.

Once that wrapped up, we signed a contract to proceed with the development of the timekeeping portal and app. We just wrapped up the build and are looking to go live in a few weeks. After that, they’ll continue to support and provide maintenance to the app as needed. They will also be responsible for implementing updates every once in a while. 

What is the team composition?

Most of the time, we had 2–3 of their team members focused on the project in-house with our team. There was also a team of at least three developers working on it offshore. 

How did you come to work with Impiger Technologies?

I was referred to them by one of my good friends. At the time, we had another quote from a different company that was quite a bit more expensive. I personally enjoyed my early conversations with Impiger Technologies and felt that they could provide a great product affordably.

Our reference had a positive experience with them, and they seemed like a good fit for us. Because they have a good resume on top of it, we hired them.

How much have you invested with them?

We’ve spent about $90,000 on their services.

What is the status of this engagement?

The project lasted from May–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t gone live yet, so not too many people have used the product. Even so, everyone’s been happy with the web portal’s functionality. The app also seems very user-friendly. Our team believes that the design has come out well, so we’re excited for it to launch. 

How did Impiger Technologies perform from a project management standpoint?

The only thing that could’ve gone more smoothly would be communication. Our project lead and main contact were in India, which caused communication problems that lost us both money. They took care of those issues on their end, but it would’ve been better if our main contact was someone that we could meet with in-person. 

What did you find most impressive about them?

They follow through on their promises, which matters a lot to our company. Their attitude, professionalism, knowledge, and willingness to help were commendable. They stand behind their statements and show fairness in their work. I intend to do more projects with them because of the good relationship we’ve built. 

Are there any areas they could improve?

This was partially on our end, but we went about 20% over our budget because there were several areas that we thought they would cover given the scope of work we settled on. There could’ve been better communication on both sides to iron that out earlier. We made many changes and could’ve tightened things up a bit.

Do you have any advice for potential customers?

Ensure that somebody working directly with you has the full details on building the app. That was our biggest challenge, but if you make sure communication goes well, you’ll be successful.

4.5
Overall Score It took us time to understand each other, but we’ve built a great relationship.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Delays were often on our end because we were making changes and identifying bugs.
  • 4.0 Cost
    Value / within estimates
    Their pricing was good, but it crept up after we got all the services we asked for.
  • 4.5 Quality
    Service & deliverables
    There are small, minor glitches, but the product is ready to go and working wonderfully.
  • 5.0 NPS
    Willing to refer
    I’ll be recommending them to my network of friends who own businesses.

Ordering Portal Dev for Medical Devices Company

“They successfully eliminated 6–7 steps of our order fulfillment process.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Jun. 2018
Project summary: 

Impiger Technologies developed a product ordering portal from the ground up. After integrating the system with an existing website, they used Microsoft Azure to enable cloud-based automation.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Chad Park
CEO, Acero Crowns
 
Verified
The Review
Feedback summary: 

Impiger Technologies built out a high-quality portal with an intuitive UI/UX. Customers can effectively navigate the page and place orders quickly. Automating various fulfillment procedures reduces processing time significantly. They’re talented developers that enjoy collaborating with clients.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Acero Crowns. We’re a medical device company that manufactures pediatric dental crowns used by dentists.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger Technologies?

We wanted to establish an online portal where our customers can log in and place orders. The primary goal of the project was to automate our entire order fulfillment process.

SOLUTION

What was the scope of their involvement?

Impiger Technologies began the project by working from a blank slate. We held a few initial meetings where we talked over my goals for the portal. Considering they’re an experienced development firm, I left a lot of ideation up to them. They presented an outline of what they could do while emphasizing the importance of building a product that can grow alongside my business. Once I agreed to their pitch, they developed the ordering portal. That process required them to integrate the platform with our existing website. They used Microsoft Azure to connect and secure the portal’s automation functionalities.

What is the team composition?

I interacted with three people working from their office in Texas. They also have a team of developers working in India, but I never spoke with them.

How did you come to work with Impiger Technologies?

I met Jude (CEO, Impiger Technologies) through a CEO peer study group. Once I started looking to automate some of my company’s process, I reached out to Jude for his expertise. What sold me on them was their team’s approach to identifying our needs. Instead of trying to sell me on a grandiose idea or promising me a perfect project, they simply listened to what I wanted to accomplish and asked follow-up questions. As a result, hiring them was an easy decision.

How much have you invested with them?

I requested additional features as the project progressed, so I’d estimate the overall cost to be roughly $25,000–$50,000.

What is the status of this engagement?

Our involvement with Impiger Technologies took place from January­–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I haven’t directly analyzed how much we’ve saved on labor since the portal’s implementation. Considering how labor intensive and inefficient our previous processes were, I knew that any contributions would be an improvement. Thanks to Impiger Technologies, processing errors have drastically decreased. The time it takes us to invoice, fulfill, and ship orders have improved by 50%. They successfully eliminated 6–7 steps of our order fulfillment process.

How did Impiger Technologies perform from a project management standpoint?

We’re satisfied with their level of responsiveness and documentation. I’ve never had a problem reaching them. Whether by phone or email, they’d often get back to me within the same day.

What did you find most impressive about them?

I’ve partnered with similar vendors in the past who have excellent technical skills but lack the communication abilities needed to deliver a transparent experience. Impiger Technologies consists of a well-rounded staff that can accomplish difficult tasks while communicating effectively. They understood the business and customized their solutions to address my needs.

Are there any areas they could improve?

They accomplished everything I asked. As a result, I wish they could provide other services as well. I’d hire them to handle our digital marketing effort if they had a dedicated creative team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them to colleagues often.

Web & App Development for Non-Insurance Benefits Firm

"We liked [Impiger's] pricing and we liked the people in general."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

Impiger Technologies built an Android, iOS, and web app, updating the client’s offerings to be more convenient for their customers.

The Reviewer
 
11-50 Employees
 
Houston, Texas
Heidi Rasmussen
CoFounder, Freshbenies
 
Verified
The Review
Feedback summary: 

Impiger Technologies took the time to learn about the client’s business and what their customer’s needed from them, ultimately delivering a product that users described as great looking, cool, clean, and easy to use.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a non-insurance benefit company. We provide savings on healthcare for employers and employees and we do it with non-insurance services. We bundle things like being able to call a doctor 24/7, get a prescription over the phone, email a doctor for issues, get help with medical bills, or save on prescriptions.

I’m the Cofounder and Chief Operating Officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger?

For many years we delivered the benefit in a card form. People would receive a card and/or an information booklet in their home that walked them through the benefits - how to use them, who to call - that sort of thing. We really wanted to build something that made life easier for our members, so we built an app. We had a member portal that we totally redesigned for it.

SOLUTION

What was the scope of their involvement?

We brought the expertise on how our members use the services and all the copy and compliance. Impiger came alongside us and came up with ideas on the technology. They really brought their expertise on building apps and building websites, and added it to what we knew about our members. The applications are available on iOS, Android, and the web.

How did you come to work with Impiger?

We interviewed three companies. We have never built an app before and we wanted to understand who would be the best fit. My husband, Reed Rasmussen, is the other cofounder. Reed is in an entrepreneur learning group with Jude Ramayya, who is the Chief Executive Officer of Impiger. When we were doing our research, we said we were going to look outside of people we know. When we came down to it, we really liked how the company operated. They were on top of the details and they had systems in place to make sure that you weren’t going to wait for weeks for an answer on something that didn’t work or that you wanted to make better. We liked that they had different systems in place to make things move faster. We liked their pricing and we liked the people in general.

How much have you invested with Impiger?

In total, our project with Impiger was between $50,000 and $200,000.

What is the status of this engagement?

It’s ongoing. We got started in March and launched it today [July 28th, 2016] to our 70,000 members. We did a soft launch at the beginning of July to some of our clients.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We had a lot of great feedback from people. People say it is great looking and cool. They say it’s clean and easy to use. We did a beta test in the very beginning to see if there were any glitches. For the most part, people gave us outstanding results on the product.

What did you find most impressive about Impiger?

Impiger has a presence in the US but they also have a great presence in India with some really experienced people who know what they’re doing. This is my first experience with an app but I’ve built multiple websites. It hasn’t been my experience in the past to move as fast as we did and get the response times that we get from them. They’re on top of their business and they know what you’re trying to accomplish. Impiger knows how to accomplish it and if they don’t know, they figure it out. I’m not the only person that’s thinking how the portal and the app should work. They actually take the time to learn your business and learn how your end user is going to use the product so they can build it to make it useful for them.

Are there any areas Impiger could improve?

There were a few deadlines at the very end that it feels like they fell through the cracks on. I told them about it. It was disappointing. I think there was a lot happening at one time.

5.0
Overall Score It’s been a great experience and we’re moving ahead on the next project with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    In the beginning, the member portal was running behind because they didn’t have the expertise they needed. There were a few deadlines at the very end that it feels like they fell through the cracks on.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Team Augmentation for Mobiquity

"Impiger is a household name at Mobiquity."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Impiger Technologies has partnered with the client for over three years, providing technical support and resources to help fulfill project deadlines and fill in gaps with specific skills.

The Reviewer
 
201-500 Employees
 
Philadelphia Metro Area
Rob Foster
Recruiting Director, Mobiquity
 
Verified
The Review
Feedback summary: 

Impiger Technologies’ responsiveness, flexibility, and willingness to accommodate any need has led to a lasting relationship with the client, who feels they can always depend on Impiger to deliver on time with quality work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Mobiquity is a mobile solutions provider. Essentially, what we do is we provide customized mobile solutions to enterprise-based clients across all industries, markets, and verticals.

What is your position?

My role is as Recruiting Director. I own the global recruiting process for Mobiquity. I manage both the internal recruitment team across the US, Europe, and India.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger Technologies?

As a professional services organization, there’s always going to be a percentage of our business from a recruiting perspective that’s going to be supplemental or contractor-based versus hiring full time employees for every single role that comes through. As we grow and get bigger, the contractor and the supplemental number is going to get bigger as well, so whatever that percentage is, that percentage will just continue to grow.

SOLUTION

Please describe the scope of their involvement in greater detail.

Impiger is one of our strategic partners that helps us in providing technical support and technical resources to Mobiquity to help fulfill project deadlines and fill in gaps with specific skill sets that we might otherwise not hire on a permanent basis. That’s what Impiger provides Mobiquity.

How did you come to work with Impiger Technologies?

Impiger has been with Mobiquity for three years or so, maybe even longer. I’ve been with the company for a little over a year and a half, so it was a preexisting relationship when I joined. I did reevaluate the partners that we had been utilizing, and there were partners that we no longer do business with. Impiger quickly showed their value from both supplying us with adequate resources and being a true partner. The way they manage Mobiquity as a client has been extremely beneficial.

Could you provide a sense of the size of this initiative in financial terms?

I unfortunately don’t know. I think it really varies year to year. We do have a number of resources with them on a retainer basis that we continue using on a year-over-year basis, and then of course there’s the project-based in and out resources that we use for shorter periods of time. That number can fluctuate year-over-year, and I’m not entirely sure which bucket Impiger would fall into today.

What is the status of this engagement?

Our partnership with Impiger is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Impiger is a household name at Mobiquity. The folks that run our development organization will ask for Impiger by name. Impiger has been able to create a name for themselves here at Mobiquity, where when resources are needed, they will be asked for by name. In addition to that, we know what we’re getting from Impiger, so when we actually interview these candidates that Impiger provides us, there’s a level of comfort. We’re able to get through our process rather quickly because of the fact that Impiger generally provides high quality resources to us whether they’re needed in a day’s turnaround or three weeks. They’re very responsive and are always there for us should we need to engage them at any particular time.

Last year, I needed some help. We ran into a scenario with some billing issues on our side. It was as simple as calling Impiger and saying, “Hey, we ran into a little bit of a snag. Would it be okay if we delayed payment to this date?”, and it was a 30-second phone call. Impiger was more than happy to do it and allowed us to delay payment till we were able to rectify our internal accounting issue. It has been things like that that add value in a long term relationship with a partner. They’ve done great by us.

What distinguishes Impiger Technologies from other providers?

Mobiquity is a young business. We’re five years old. With partnerships, we’re not just looking for resources; that’s a big part of it, but we’re also looking for select abilities. We may think we have an opportunity for a technical role and we may be three weeks into it, and it turns out we didn’t win the business and the role goes away. It’s how the partner reacts to those scenarios that is important.

Impiger has been able to continue to provide us with resources when we needed them, knowing that there’s a risk that the project may go away or we may not win the business. They still provide the same level of effort regardless.

There may be scenarios where financially, we’re going to be a little bit tight on a particular project and we may not be making the margins that we need to make. Impiger has always been willing to be flexible on a case by case basis in terms of rates and cost. Through handshakes and other means, we’ve been able to build a great relationship that allows us to partner with them, and regardless of the circumstance, there’s a way to work it out. Not all partners are like that, and those are the partners that are unfortunately not working with us today.

Is there anything Impiger Technologies could have improved or done differently?

I’ve had no issues with any dealings with Impiger. They’ve always been responsive. They’ve never said no. I’ve got nothing really negative or any criticism that I could share about Impiger. I could about other partners, but the relationship that I have with our account manager at Impiger has been great. All resources that they’ve provided have all worked out really well. They’re very accommodating to us, so there isn’t really anything that I’ve experienced that I would say is a deficiency, fault, or criticism.

5.0
Overall Score They’re very accommodating to us, so there isn’t really anything that I’ve experienced that I would say it’s a deficiency, fault, or criticism.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Impiger has always been willing to be flexible on a case by case basis in terms of rates and cost.
  • 4.5 Quality
    Service & deliverables
    All resources that they’ve provided have all worked out really well.
  • 5.0 NPS
    Willing to refer

Long-Term Team Augmentation for Manufacturer

"[Impiger Technologies]'re willing to go the extra mile."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Impiger Technologies initially partnered with the client to develop a mobile solution to add to their existing offerings and has since worked with them on larger projects.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
Lynn Lee
R&D Director, Informatix
 
Verified
The Review
Feedback summary: 

Impiger Technologies successfully met the client’s need for team augmentation that would allow them to take on more work and deliver products faster without sacrificing quality. Their first mobile project for the client increased revenue by over $300,000.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Informatix is composed of two business entities: Wasp Barcode Technologies and System ID. Our relationship with Impiger, as far as Wasp Barcode Technologies is concerned, consists of developing software for small to medium sized companies, as well as business units within larger enterprise companies. The products we develop are related to inventory management, asset management, time and attendance, and some various other applications. We manufacture barcode scanners, printers, and things like that; just about everything you need as a complete solution. That’s the general background of what we do.

What is your position?

I’m the Director of Research and Development here at Informatix.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger?

With any company these days, getting talent in and doing it fast, especially in the Dallas-Fort Worth area, tends to be a little bit of a challenge. By partnering with Impiger, it’s allowed me to scale my resources appropriately with my existing staff so that I can accomplish some of the goals I have. When developing applications, the market is rapidly changing, so we are always having to adjust and continue to change our products.

SOLUTION

Please describe the scope of their involvement in greater detail.

We went forward with Impiger first on mobile development. It was very successful for a mobile platform to get done and added to the product. With any outsourced development, you always have your fun challenges and it’s all good; you just have to learn to work through those. In general, the project went well and we successfully built that mobile platform. From there, we knew we had other projects that we were developing, so we just kept Impiger engaged in various aspects to see if they could help us with the other new development we were doing, to help augment the team and get products out faster. Then, we started engaging them a little bit more on bigger projects. It’s been a very successful partnership.

How did you come to work with Impiger?

We started working with them maybe three or four years ago. We originally went out to bid three or four companies on a project that we had for mobile development. We didn’t have mobile development expertise in house. We really needed to find someone that had the capability to help us augment our team when needed. We went out and searched, and got a few bids for developing a mobile app that would go along with our existing products. That’s how we first got introduced to Impiger. They came back with what we felt was a fair and reasonable pricing structure for the mobile development. Others were very comparable to be honest; it was a pretty close running for that. We ended up going with Impiger because they were very engaged and very informative, and of course, had slightly better pricing.

Could you provide a sense of the size of this initiative in financial terms?

We’ve spent a decent amount over $200,000.

What is the status of this engagement?

Our partnership with Impiger has been a long-term partnership.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

For me, a successful metric is being able to get the product out on time and being able to have a quality product. The mobile product that we first developed with them met both of those: it was a quality product and it was out on time. By releasing that product to our general market, we increased our sales revenue by over $300,000 for that one mobile piece. It was a nice mobile addition that we knew we needed in the line, just didn’t have the resources here to do it.

How did Impiger perform from a project management standpoint?

Impiger does a good job overall. Our project manager is good from a relationship manager side and at making sure that when we have concerns or questions, she’s conveying those and relaying those appropriately to the teams responsible for fixing them.

What distinguishes Impiger from other providers?

I think it is Impiger’s willingness to listen when you have issues, and to make adjustments if you need them that really sets them apart from other firms. Those two things are good qualities in teams. The other thing is that they’re willing to go the extra mile. For example, if you have an issue with something or you had a code push that wasn’t quite right and you push it back to them, they are willing to go a little bit further to spend the time to fix that before they re-push again that same evening. Those kind of things, and just the willingness to go that extra step, is important in our relationship.

Is there anything Impiger could have improved or done differently?

I think that you’re going to find challenges with anybody you deal with. There needs to be a constant effort to improve communication, and make sure that you’re a successful communicator because if you are, you won’t have any blind spots.

5.0
Overall Score Overall, there are always things to improve but my expectations are in improving teamwork.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There’s been a few cases where we are running along a deadline to get something done, and we run in sprints...maybe how the sprints were designed, but there are always excuses...That area for me is what we are working on very heavily in this next phase...
  • 4.5 Cost
    Value / within estimates
    We ended up going with Impiger because they were very engaged and very informative, and of course, had slightly better pricing.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer