Imagine Media Consulting

Introduce your business and what you do there.

I’m the owner of a landscape services company.

What challenge were you trying to address with Imagine Media Consulting?

We couldn’t do our own social media, so I hired Imagine Media Consulting.

What was the scope of their involvement?

They provided the content. Sometimes, I gave them some of our pictures, other times they would find them. They also did photoshoots and created videos. Then they would place them on Instagram, Twitter, Facebook, and Pinterest. They’re also buying ad spots.

What is the team composition?

We’ve worked with about six people.

How did you come to work with Imagine Media Consulting?

It was a referral. The owner of Imagine Media Consulting came and met with me and they gave a good pitch. They were able to provide the services I was looking for.

How much have you invested with them?

We spent $2,250 per month, and the videos and photoshoots are extra.

What is the status of this engagement?

We started working together in April 2017 and we’re still looking together.

What evidence can you share that demonstrates the impact of the engagement? 

We’re happy with the impressions we’ve received. They’ve helps us position ourselves in the marketplace. I’m very satisfied. If I wasn’t happy, I wouldn’t stay with them.

How did Imagine Media Consulting perform from a project management standpoint?

They did very well. My account manager does a fabulous job as well. She oversees the work done on my account and clearly knows what I want. We email and meet weekly.

What did you find most impressive about them?

Their service has been very good, and they’re consistent.

Are there any areas they could improve?

I don’t think so. they take good care of my business.

Do you have any advice for potential customers?

They need to know who they want their customer to be so Imagine Media Consulting can target the right market segment.

Please describe your company and your position there.

I serve as Marketing and Communications Director for Atlanta BeltLine Partnership, the 501(c)(3) that supports the Atlanta BeltLine through private and corporate philanthropy, programming and resident empowerment work in BeltLine neighborhoods, and advocacy for the project and vision.

For what projects/services did your company hire Imagine Media Consulting?

Imagine Media is our partner for social media strategy development and execution, along with social content production and management — posts, videos and photography for @AtlantaBeltLine Facebook, Instagram and Twitter channels.

What were your goals for this project?

We wanted to create a more cohesive visual feel across social media channels — with a clear voice and seamless look across different departments, initiatives, partners and beyond. We also wanted to create a formal strategy across our three E's — engage the public, enable the project, empower the residents — and across our three key engagement points — participate in our programs, advocate for the project and partnership, donate to support our work and realize the BeltLine vision. We wanted to increase audience size and engagement to ultimately drive clear action — more folks participating, advocating, and donating.

How did you select this vendor?

I'd met with Shantel a couple of times to talk about engagement opportunities with social media. After that, I met with a few other Atlanta social media agencies, created an outline of FY20 needs for social media, and floated it by several companies for quotes and thoughts. Everything clicked with Shantel and her team, and our senior team was very impressed with the proposal and our outcomes so far.

Describe the scope of their work in detail.

We began with a discovery meeting and detailed questionnaire to establish our needs, ideas, groundwork to date and goals. Then we expanded to key stakeholders in both organizations, and began onboarding and auditing accounts in tandem with developing a cohesive strategy for social media management and content production. In the span of just a month or so, we kicked it into top gear — editorial calendar, deck of messaging/KPIs/goals/metrics, monthly reporting, content approval queues and more were all ready to go within just a few weeks of our first meeting.

What was the team composition?

We've worked with almost everyone on the Imagine team! Even the folks we haven't worked directly with, we've enjoyed getting to know through BeltLine and Imagine events — from a few staff deciding to become dedicated BeltLine volunteers, to Imagine inviting us to their get togethers, we feel great about the relationships we're building across both organizations.

Can you share any outcomes from the project that demonstrate progress or success?

Although it's only been a few months since we started working together, at our most recent board meeting, several board members commented how impressed they are with the strategy and implementation so far. Our registration numbers for key events are up, and we're thrilled to get started on a campaign for year-end giving.

How effective was the workflow between your team and theirs?

From presentation decks, to onboarding, to Slack setup, weekly check-ins, quarterly shoots — Imagine has a way of communicating that feels effortless and so effective with our staff — we are constantly commenting how lucky we are to get to work with the Imagine crew, and we love their workflow and approach.

What did you find most impressive about this company?

Imagine Media is highly organized, motivated, and productive. They're a woman-owned small business that packs a major punch! We were very impressed with the compressed timeline from our first meeting to beginning to execute on a fully developed social strategy.

Are there any areas for improvement?

None — Imagine asks for feedback often and is very open to any and all thoughts from clients. We love this setup and really enjoy working with a team that's so professional, collaborative and creative!

Introduce your business and what you do there.

I am the director of marketing and events of a residential development in Fayetteville, Georgia called Pinewood Forest. We are building a small town of around 700 homes completely from the ground up.

What challenge were you trying to address with Imagine Media?

We were looking for someone to run social media and marketing services on our Instagram and Facebook pages. Knowing that in 2019, most people are engaging with social media, we decided we really wanted to ramp up our social media engagement.

What was the scope of their involvement?

We had all of our infrastructure established and were starting to sell homes and bring this community to life, so in January 2019 we engaged with Imagine Media to tell that story. They took over our social media marketing strategy completely, not only managing posts but also helping develop that strategy and create content. They do analysis on all of our pages and provide monthly reports on where we’d increased in following and where we could still improve.

They’re really a turnkey service for us. They come on-site once a month and take images and videos from all different angles of what we are doing at Pinewood Forest. They turn the visual content they create into posts, and we approve everything for voice and little things, but they monitor the page, respond to comments, and handle almost everything without us needing to worry about it at all. Their team also recently took over our YouTube landing page to run a video series on that platform as well.

What is the team composition?

I interact with about five people from their team. I have one project manager named Cat (Digital Manager, Imagine Media) who is awesome. Any issue that I have I can take directly to her and she will handle the dissemination of that information to the various members of her team. I do coordinate with other members for photo or video shoots, and I get regular communication from the founder who acts in a sort of oversight role, but having one main point of contact is incredibly helpful.

How did you come to work with Imagine Media?

They were actually recommended to me from another contractor that was helping me with our geo-tracking. We reached out to them and really connected with their team from the start, which made the process much easier.

How much have you invested with them?

Our budget is $4000 a month, so we have spent around $32,000 overall.

What is the status of this engagement?

Our partnership with Imagine Media started in January 2019 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Overall, Imagine Media has helped us acquire more followers and drive engagement. Every month, we’ve been incredibly happy with the progress that has been made. There hasn’t been a month where we have decreased in any measure since they started working with us.

How did Imagine Media perform from a project management standpoint?

Cat is phenomenal. She really helps keep things going, and she is great about reaching out to make sure that the ball is always rolling. They use Slack as a means of communication, which is great because it keeps all of the back and forth on one platform.

What did you find most impressive about them?

They’re all so incredibly upbeat. Even when I’ve had to cancel or move meetings, or things have gone a little haywire and everyone is running around, they’re all happy and ready to go with the flow. Their attitude makes them really great to work with. For us, that is incredibly helpful because our environment changes constantly, so their communication is a huge asset.

They’re also very open, so they let us know where we need to improve or where things have gone well. They’re very welcoming of constructive criticism. There is never combat over feedback that we give them, which we really appreciate.

Are there any areas they could improve?

I can really only say fantastic things about their work.

Do you have any advice for potential customers?

I would just suggest that you dive in. They’re a great group right in the heart of Atlanta. Check out the work they’ve done for us and other people in a variety of aspects. We’ve been nothing but impressed.

Introduce your business and what you do there.

I’m the director of development for Odyssey Atlanta. We’re a nonprofit on the Westminster School campus in Georgia, and we work with 400 children per year. Our goal is to ensure students prepare for the upcoming school year and are ready to excel.

What challenge were you trying to address with Imagine Media Consulting?

We’re a small organization and don't have the in-house resources to manage our social media presence. By working with Imagine Media Consulting, we wanted to ensure we were sending a clear, unified message across all of our platforms and targeting our audiences correctly.

What was the scope of their involvement?

Imagine Media Consulting has taken complete ownership over creating our social media accounts. They’re in charge of creating the content, scheduling the posts, and responding to any questions from people online. Their team has also conducted a few paid advertising campaigns for us, along with their other services.

What is the team composition?

Imagine Media Consulting provides a dedicated project manager

How did you come to work with Imagine Media Consulting?

One of our donors connected us with them. Imagine Media Consulting chooses one nonprofit to support each year, and they selected us.

How much have you invested with them?

Since Imagine Media Consulting chose to support our nonprofit, they’re doing the project pro bono. They provide all services at no cost.

What is the status of this engagement?

We’ve been working together since October 2018.

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a relatively immediate impact on our fundraising efforts and general interest toward our events. Imagine Media Consulting has been effective in communicating our messages to our audiences. Over the course of our engagement, we’ve had several people approach us to remark on how great our social media is. Our organization feels more professional as a whole.

How did Imagine Media Consulting perform from a project management standpoint?

They’re fantastic. Communicating is easy, and they’re open to any feedback or changes we need. Even if we have a last minute request, Imagine Media Consulting is flexible and ensures they update their strategy. They send us weekly calendars of their social media posts, and we can make any changes if needed.  

What did you find most impressive about them?

As a smaller business, they feel very accessible to work with. On top of being generous in their services, they continually show their dedication to our success. Whether it be participating in our events or being open to our feedback on their work, they are highly accommodating.

Are there any areas they could improve?

There’s nothing I can think of for them to improve on.

Do you have any advice for potential customers?

I have nothing but great things to say about them.

Introduce your business and what you do there.

I work in the marketing department at Gables Residential, which specializes in property management in the field of real estate.

What challenge were you trying to address with Imagine Media?

We hired Imagine Media to extend our social media resources for an Atlanta -based lease-up.

What was the scope of their involvement?

Imagine Media handles our Facebook and Instagram accounts. They provide and post content on the platforms; their team uploads three Instagram stories a week. They compiled a list of prospective leasers for us to reach out to when we open in December. They’ve also provided some Facebook advertisements, but their main focus is on social media.

What is the team composition?

Rachel (Account Coordinator, Imagine Media) has been my main point of contact.

How did you come to work with Imagine Media?

A local PR team recommended Imagine Media to us. Their team came in and pitched us about their business. We felt that they would be the best fit for the project because of their background locally.

How much have you invested with them?

We’ve spent around $4,500 a month.

What is the status of this engagement?

We started working with Imagine Media in August 2018, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our new leasing community has a delayed start date, but as far as Instagram and Facebook followers, there’s more than we originally anticipated, considering we don’t have a ton of detailed information at this time. We’ve received interesting responses from potential leasers and influencers. It’s been beneficial to have Imagine Media as a partner while we are opening the doors in our latest venture. We currently have them on schedule for nine months but hope to continue the partnership from there if the budget allows.

How did Imagine Media perform from a project management standpoint?

The team at Imagine Media is timely and communicative. We always know where they are at in the project and they’re continually delivering ideas. Imagine Media is a great partner.

We engage in biweekly calls but interact every few days regarding content approval. We’ve started using Slack to communicate because it houses everything. We also have a master Google Doc that their team updates with initiatives and potential posts.

What did you find most impressive about them?

I would honestly say Imagine Media's content. We haven’t provided their team with a lot of digital resources, so they’ve done a fantastic job at delivering out-of-the-box creations for our likely demographic. I think that’s why we’ve seen such huge engagement on social media.

Are there any areas they could improve?

Nothing I can think of, I’ve been impressed with how Imagine Media has been operating.

Any advice for potential customers?

I would tell them to have an open mind and let Imagine Media take the reins. I think clients sometimes have specific ideas in mind and aren’t open to others. Their creative team has strong expertise and develops unique concepts.

Please describe your company and your position there.

I’m the VP of land acquisition for Waterford Homes, a homebuilder company.

For what projects/services did your company hire Imagine Media Consulting?

We hired Imagine Media Consulting on an ongoing basis to handle all of our social media.

What were your goals for this project?

We wanted to increase our social media presence and brand name recognition to reach new clients.

How did you select this vendor?

They came highly recommended to us. We immediately knew Imagine Media Consulting was the perfect fit.

Describe the scope of their work in detail.

Imagine Media Consulting create the content and post it to our social media platforms. On a weekly basis, their team updates our Instagram five times a week and our Facebook three times a week. They also run our Twitter and ad campaigns. Their team provides reports as well.

What was the team composition?

We work with an account manager, a backup account manager, a digital advertising expert, and two of the company owners.

Can you share any outcomes from the project that demonstrate progress or success?

We love the content their team is creating and have seen strong results regarding likes, followers, and engagement.

How effective was the workflow between your team and theirs?

We are incredibly impressed with the team at Imagine Media Consulting. Our teams communicated through Slack. We had immediate access to their entire staff.

What did you find most impressive about this company?

Imagine Media Consulting’s creative team is super enthusiastic, responsive, and hardworking. For such a young company, they have their act together.

Are there any areas for improvement?

They learn from any small mistakes and listen to our team.

Introduce your business and what you do there.

I’m the CEO of Jejo’s Market. We’re a B2C e-commerce marketplace that offers organic/GMO-free food, beverages, and personal care products.

What challenge were you trying to address with Imagine Media?

We reached out while in the process of launching our business with the goal of spreading awareness and driving traffic to the site.

What was the scope of their involvement?

They manage all social media promotion including daily posts on Facebook, Instagram, and Pinterest. They’re also helping us with weekly blog posts and implementing various digital marketing strategies to help us reach our target audience. This includes several videos they created. Their work focuses primarily on social media, and they use Google Analytics to track it’s impact on our site metrics. They’ve also done limited work in implementing SEO best practices. Since our launch, we’ve started focusing campaigns on generating online sales and engagement.

What is the team composition?

Initially, Imagine had two people that were focused on supporting my account. One of them recent left the company, but the manager that remains is very active on a day-to-day basis. She manages our account proactively and she’s always up-to-date on every aspect of the project. We also work with a blog writer, a site data analyst, and three or four other team members that are mostly involved in photo/video shoots.

How did you come to work with Imagine Media?

They were recommended to us by a colleague who also introduced us to Shantel, the owner. After interviewing a number of other companies, I felt very good about their presentation and decided to move forward with them.

How much have you invested with them?

I have a six-month contract with them at $5,000 per month. This in line with other providers, but Imagine offers a broader variety of services than their competitors.

What is the status of this engagement?

I reached out to them in February 2018 and we’ve been working together since.

What evidence can you share that demonstrates the impact of the engagement?

It’s still very early in the engagement but we’ve generated a steady trend of growth across social media platforms. Everything has been encouraging thus far; I’ve been very pleased with the content they’ve created for both blog posts and social media.

How did Imagine Media perform from a project management standpoint?

We have a very effective flow with them in terms of communication. They always follow up and work closely with us to meet deadlines. We’ve never had any issues with getting in touch with them when we need to.

What did you find most impressive about them?

We’ve been very impressed by all the work they’ve done so far. We’re looking forward to continuing the relationship and leveraging their support in growing our business.

Do you have any advice for future clients of theirs?

Make sure to share as much information as possible. Bring them in as a part of the team and work with them to ensure that they fully understand your goals.

Introduce your business and what you do there.

I'm the director of brand marketing at Tin Lizzy's Cantina, a Tex-Mex regional restaurant chain.

What challenge were you trying to address with Imagine Media?

We needed help managing and posting to our social media accounts.

What was the scope of their involvement?

Imagine Media oversees the strategy of our social media accounts. Their team creates posts based off a predetermined calendar, but is also available for timely posts as opportunities come up.

Their team researches and communicates with social influencers within our community who have a large social media following, encouraging them to visit and post about our restaurants.

They also manage and execute our e-blast programs, based off written content we provide their team.

What is the team composition?

Initially, I mostly worked with Margot Dukes (Co-founder, COO) and Shantel Khleif (Co-founder, CEO). As they've grown over the past couple years, we've started working with a team of about five people, including a dedicated photographer for our account.

How did you come to work with Imagine Media?

Someone within our company knew Margot's father and provided me with her contact information. After meeting with her, we hit it off and signed a contract within a couple weeks.

I'd met with a few other agencies, but Imagine Media was in our price range and also seemed to understand our audience best.

How much have you invested with them?

We spend about $30,000 annually.

What is the status of this engagement?

We've been working with them since June 2015.

What evidence can you share that demonstrates the impact of the engagement?

I'm extremely satisfied with Imagine Media. They've helped grow our Instagram following by the thousands. Engagement and post likes on Facebook and Twitter are significantly up. Their team knows how to reach younger demographics and truly understands our brand.

How did Imagine Media perform from a project management standpoint?

I talk to Margo at least once a day through email. Although most of our content is planned in advance, she's great about accommodating any last minute requests for timely occasions as they come up.

They keep up with the latest trends in their industry and provide monthly reports on the growth of our social media accounts. They're great at strategizing how to allocate the marketing budget to get the best results.

Overall, they're easy to work with and receptive to feedback. They're so fun to work with that I consider them friends at this point.

What did you find most impressive about them?

Their communication is key to their success. They're always asking great questions and I can trust that they'll keep me on my toes and make sure we don't miss anything on the calendar.

They also have a good sense of humor, which is key to our brand.

Are there any areas they could improve?

I don't think so. Overall, they do a great job.

Introduce your business and what you do there.

I’m the owner of a multi-location fast casual restaurant concept called gusto!

What challenge were you trying to address with Imagine Media Consulting?

I reached out to them to assist us in growing and boosting our social media presence to bring awareness to our brand.

What was the scope of their involvement?

They schedule posts pertaining to my company’s team and brand on Twitter, Instagram, and Facebook. Much of those posts are original photography and videos that they produce. 

For promotions and events that we want to boost, they assist in a limited capacity because other members of our team will often handle it, but we still keep them apprised of the content we intend to share.

What is the team composition? 

I deal with five members of their team regularly. Carolyn Whalen [Community Success Manager, Imagine Media Consulting] serves as my content manager and main point of contact. We communicate most frequently.

How did you come to work with Imagine Media Consulting?

I heard about them through word of mouth. I spoke to a few of their current clients and took a look at their website. After I inquired, Imagine’s owner reached out to me personally, and I met with them. I really love their connection to us, so I decided to move forward with them.

How much have you invested with them?

We’ve invested between $30,000 and $35,000. 

What is the status of this engagement?

We began partnering with them in October 2016, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our Instagram following has doubled since partnering with Imagine. Our partnership has also resulted in an large increase in Facebook engagement.

The interactive element of their work has also proven helpful for our team dynamic. They engage my team members in staging photoshoots, giving them an opportunity to offer input and feel apart of the brand. 

How did Imagine Media Consulting perform from a project management standpoint?

Because they have a growing client base, their response times aren’t always as quick as we’d like them to be, but they’re very personable and responsive to my requests. 

I speak with Carolyn primarily via email and text nearly every day.

What did you find most impressive about them?

They’re customers of ours, so they champion for our brand not only professionally, but personally. They’re really invested in the work they do for us, so it brings a personal touch that’s very thoughtful and honest. Being thoughtful and honest, to me, is the highest compliment you can pay someone. 

Are there any areas they could improve?

At times, I’ve had to challenge them to be as innovative as possible. A pretty picture isn’t necessarily going to have as big of an impact with people scrolling through pretty pictures on their phones nonstop. 

Please describe your company and your position there.

We are wholesale jewelry company that designs and manufactures bridal and fashion jewelry. I work there as a marketing coordinator.

For what projects/services did your company hire Imagine Media Consulting?

Ad and Social Media Management, Production of Creative Images

What were your goals for this project?

* Produce creative visual assets for social media pages and branding * Grow social media presence across all accounts * Increase engagement rate

How did you select this vendor?

Imagine Media has been Uneek's partner for 4 years. I joined the company last year and am not familiar how they were selected.

Describe the scope of their work in detail.

Imagine Media is our partner in managing our social media pages and creating thematic visual content for the brand. The lifestyle images they produce are also used by the brand for other marketing efforts. (email blast, in-store marketing, etc)

What was the team composition?

We are managed by an assigned Account Manager, Paid Social Manager, Creative Manager and Creative Stylist and a Photographer during campaign shoots.

Can you share any outcomes from the project that demonstrate progress or success?

We receive great reviews from our partner retailers about how beautiful our creative lifestyle images are. Some images are strong that they best represent the brand and we could use as our signature, evergreen images. Social media posts generate increase in page likes, number of followers, etc.

How effective was the workflow between your team and theirs?

Slack is a good venue to collaborate and communicate. The IM team are responsive and on time in submitting reports and updates. They have a good understanding of our brand strategy and they're able to interpret and translate the strategy into our social media calendar.

What did you find most impressive about this company?

They're highly creative. Flexible based on our requests and feedback Gives good insights of the brand's social media metrics and gives good recommendations for next steps

Are there any areas for improvement?

We've requested them to be more specific if they have ideas about special posting executions in our pages.