Reimagine Digital

Bronze
VERIFIED

Founded in 2001, ImageX is a technology & web agency with a global reach. We've help brands across the world such as Disney, Apple, YMCA, Samsung, Adidas, Adobe and Stanford University architect complex technical solutions and create meaningful digital experiences through user experience, content strategy, stunning visual design and ongoing digital strategy.

With offices in Vancouver, Canada, Kyiv, Ukraine and team members throughout North America, ImageX offers 24-hour web support to brands both big and small.

 
$10,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2001
Show all +
Vancouver, Canada
headquarters
  • 163 West Hastings Street
    Vancouver, BC V6B 1H5
    Canada
other locations
  • 19А Khreschatyk Street
    Kyiv, KY 02000
    Ukraine

Portfolio

Key clients: 

Apple, YMCA, Adidas, Samsung, Stanford University, Jewish Community Centers of Manhattan, University of Arizona, UC Irvine, Trinity University, Technical Safety BC, Gratz College, Centre for Digital Media, Gordon Food Services, Acquia, City of Port Alberni 

Trinity Western University

YMCA of Greater Twin Cities

AFPM

British Columbia Safety Authority Drupal 8 Redesign

AgileCraft - Site Redesign

The Fraser Institute - Women and Progress

YMCA of Western North Carolina

King Abdullah University of Science & Technology

Reviews

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Drupal Development for Management Consulting Firm

“We have been extremely happy with their performance.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2012 - Ongoing
Project summary: 

ImageX has developed several public Drupal websites, set up server systems, and occasionally assisted with project development. Recently, they completed a Drupal 8 migration. The review was updated by the client on April 10, 2019.

The Reviewer
 
1-11 Employees
 
San Francisco Bay Area
Bruce Stewart
Operations Manager, Management Lab
 
Verified
The Review
Feedback summary: 

End customers and internal staff are pleased with the customized, high-quality work. ImageX completes projects speedily, delivering flawless code and displaying a comprehensive grasp of the Drupal system. They quickly became a reliable long-term partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company.

We are a management consultancy.

What is your role and responsibilities?

I'm a producer. I'm a contractor, so I'm not technically an employee. It's a very small company with a couple of people and then a handful of contractors.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with ImageX?

We run several public websites, which ImageX have developed for us. We also use Drupal-based software on the management consultancy engagements we get into, which ImageX has helped develop for us.

SOLUTION

Please describe the scope of their work in greater detail?

We typically contribute the design portion of things, usually all of the visual collateral, including detailed wireframes and we have an in-house designer to help support the process, too. We give nice wireframes and mockups to them, and they build the functional components of the sites. They also do some project management when we're dealing with rather large or complex projects.

We've also used them to help set up servers within our clients' networks, interfacing with different IT [information technology] systems, and they've been very helpful in that regard.

How did you come to work with ImageX?

Acquia referred us to them directly. 

Can you give a sense of the size of the initiative?

That information is confidential.

Is the relationship ongoing?

Yes, absolutely, for three or four years now. We plan to use them in the foreseeable future.

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback that would demonstrate the quality of their performance?

I can't think of any specific metrics. We have been extremely happy with their performance. The development we've done with them, especially with client engagement, is all pretty custom and fast-moving stuff. We tell them what we need, and they help us figure it out and build it as fast as possible. We've done a few of those where it's worked out really well. We've got a very high level of confidence and satisfaction with their work. Our own end-customers have only expressed positive sentiments regarding the work we've delivered to them. Things work as they should. We test everything before we launch, and I can't think of any problems we've had where end-users have any kind of serious issues at all.

Is there anything that you'd consider unique about their practice that distinguishes them from other vendors?

I haven't worked with a lot of other companies in this space. We want to do Drupal stuff, and they're a Drupal focused shop, so that was why we went there. I think what I've been most impressed with is their speed and responsiveness, while being able to deliver high-quality work continuously. I've worked with other developers in-house who weren't as fast and weren't as clean. These guys just get it done quickly and relatively flawlessly. I'm very satisfied with those aspects of the relationship.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. Of all the developers I've worked with, they are head and shoulders above the others. That's why we intend to maintain the relationship in the long term.

What advice, if any, would you give a future client of theirs?

Spec your stuff out as much as possible in advance. That's something we sometimes have trouble with in our fast moving environment. Getting all your ducks in a row at the beginning is about the only piece of advice I would have, but I think that's general advice when working with any developer.

Updated Review

The review was updated on April 10, 2019, by the client. New content is below.

Introduce your business and what you do there.

I’m the operations manager for Management Lab, a small consultancy.

What challenge were you trying to address with ImageX?

ImageX develops the web-based tools that we use in our client engagements. Each engagement presents unique challenges.

What was the scope of their involvement?

Since 2015, ImageX has completed a Drupal 8 migration—from Drupal 7—for a client. Additionally, they rearchitected and redesigned a solution for another customer. Our team provides detailed specifications and mockups for each project. They provide recommendations and we sometimes implement those changes. Both sides do QA testing.

What is the team composition?

We work with one project manager and 2–3 developers.

How much have you invested with them?

We’ve spent between $1–$10 million.

What is the status of this engagement?

We started working together in 2012 and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We received lots of incredibly positive comments both from our clients and from the people working within our group. Their ability to rise to the challenges impresses everyone.

How did ImageX perform from a project management standpoint?

ImageX resolves issues quickly. The team is responsive via phone, Slack, and email.

What did you find most impressive about them?

ImageX handles complex projects and delivers them in rapid timeframes.

Are there any areas they could improve?

No, we’re happy customers.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Development for Leading Information Technology Firm

"They've got some seriously talented developers and designers on their team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

ImageX redesigned a Drupal website to make it more user-friendly. They were involved in strategy, requirements scoping, implementation, testing, and deployment.

The Reviewer
 
201-500 Employees
 
Philadelphia, Pennsylvania
Dan Hellerman
Director, Marketing at SevOne, Inc.
 
Verified
The Review
Feedback summary: 

The redesign led to a 35 percent increase in unique page views, a 40 percent increase in average visit duration, and a 47 percent increase in new visitors to the site. The site rarely experienced downtime. ImageX impressed with their timeliness, solid communication, and consistently exceptional work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you briefly describe your organization?

We’re one of the leaders in the enterprise performance management space for large-scale networks. We drive performance managements for some of the top companies in the world like Comcast and Verizon. We help them manage their networks and network performance. If they have an issue somewhere in their data center, we have an application and a hardware appliance that can alert them on issues before the end users are impacted.

What is your position?

I’m the director of digital marketing.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached ImageX?

We had an outdated and obsolete site that was just extremely cluttered. We had a whole lot of different resources, things like white papers and case studies, customer testimonials, user interactions, and all sorts of custom videos. It wasn’t well organized and hence very user unfriendly. We had drop-down menus, and things that were a mile long. We wanted to undo this completely by implementing a brand new responsive design, and updating the information architecture of the site. We wanted to be able to tell our story effectively and allow users to find the information they needed in an intuitive and convenient manner.

SOLUTION

Could you describe the scope of work in greater detail?

ImageX came in and took us through the whole redesign and deployment. They were heavily involved in each and every phase, from inception to deployment. They flew down here during the RFP [request for proposal] process, and we discussed what our business is, and gave them a tour of the company, and gave them information about what exactly we do. They took that back with them and created a 37-page system requirement document. Then, we moved through the next discovery phase with them. They produced a 140-page document with all the navigation and features, and every single page across the entire website. Once we reached an agreement on the scope and deployment strategy, they began the actual process of developing our core components, testing them, implementing them, and enhancing them.

How did you select ImageX as your solution partner?

We were looking into a couple of different vendors. We were looking for those that were considered the top Drupal firms. We had talked with one locally, Lullabot, but they were way outside of our price range. There were a couple other creative studios that we looked at, too. We looked at some of the pre-existing templates for Drupal, and outsourcing it. We also considered doing it in-house, but our website is absolutely massive, and it would have been a daunting undertaking.

I had known a couple people who had designed some fairly large Drupal sites, and they recommended ImageX. They’d heard really good things. That’s when we decided to send them an RFP and have them look at our project. I had unknowingly been visiting some of the sites they designed for years, which were some of my favorites. Once we did the RFP with them, and saw their design style and what they did, we chose to go with them.

Could you provide a general cost estimate for this particular engagement?

To give you an idea of a price disparity, a different company was going to be close to $120,000 or $150,000 for only mockups. ImageX was gave us the same estimate, but included the entire thing, from inception to deployment.

We went through an initial design, and then a redesign. The total cost of the site, had we avoided doing the redesign, would have been about $120,000 to $130,000. With the redesign, we went up to about $200,000. We also have ongoing contracts with them, and we’re doing more work with them right now. That’ll probably bring us close $300,000 by the end of next year. They’re worth every penny.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

On average, we’re seeing about a 30 percent drop in bounce rate. We’re seeing about a 35 percent increase in unique page views, a 40 percent increase in the average duration of users visiting our website. On average, we’re seeing about 30 percent increase in pretty much all of our numbers. It’s right about a 30 percent difference for goal completions, which is basically a conversion to us. It’s lead generation. We’re seeing about a 47 percent increase in new users to the website, compared to about two months.

When we went live, we kind of flipped the switch and we were up in just about two hours. The two-hour delay was kind of an internal issue here, nothing to do with ImageX itself. They also pushed us to host on Acquia, which they consider more than sufficient for large traffic websites like ours. We haven’t had a production down issue since we had the site up. It’s been fantastic.

On our old site, I would say we had about three hours a month of production down time. It was kind of nice not to have to deal with those emergencies. We have a production and development server now, which is a big help, but the fact that we’ve had 100 percent up time has been the best part.

When working with ImageX is there anything you’d consider unique about their strategic approach and/or development methodology that distinguish them from other vendors?

For us, communication was pretty much paramount. We had a tight deadline on the last phase of the website, but they definitely kept up, which was very impressive. They’ve got some seriously talented developers and designers on their team, and it shows in the quality and consistency of their work. We were also very impressed with their response time. They seemed to always be available when we had questions, comments, or concerns.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve recommended them to people before and will definitely continue.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Canada
ID
888184710RC001
Date of Formation
Apr 18, 2019
Last Updated
Apr 18, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
32
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
May 10, 2019