IIH Global

Introduce your business and what you do there.

I am the head of management at a biotechnology company. 

What challenge were you trying to address with IIH Global?

Our website was typical of an early-stage startup, but not of one that received Series A funding as we just had. So, we needed to upgrade it. 

What was the scope of their involvement?

IIH Global is upgrading our previous website in WordPress, including the navigation structure. At the beginning of the project, my team discussed our goals with the teammates from IIH Global, who followed back with us quickly with design drafts. They offered suggestions on the overall structure, navigational option, and different themes. We provided all of the content for the site before the development was complete. 

What is the team composition?

We typically work with one teammate from IIH Global, but I believe there is a larger team working on website development. 

How did you come to work with IIH Global?

I’d worked with IIH Global at another firm. 

How much have you invested with them?

We’ve invested around £1,000–£1,500 (approximately $1,400–$2,000 USD) with IIH Global.

What is the status of this engagement?

Our engagement with IIH Global began in September 2021, and it is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

The website hasn’t gone live yet, so there are no metrics. However, I will say that the new site theme IIH Global designed is better than the previous. 

How did IIH Global perform from a project management standpoint?

IIH Global is very responsive and turns around project deliverables quickly — IIH Global ensures our feedback is reflected in their work. Their ability to stick to timelines and budgets is excellent. Typically, we communicate with IIH Global via Google Meet or Microsoft Teams. 

What did you find most impressive about them?

I appreciate the reasonable cost of IIH Global’s work. If I got this work done locally, it would be more expensive — working with IIH Global is cost-effective. 

Are there any areas they could improve?

I don’t think IIH Global has anything to improve. 

Do you have any advice for potential customers?

I’d advise future clients to put together a comprehensive brief for IIH Global to use throughout the partnership. 

Please describe your company and your position there.

We will empower education by delivering an easy to use Smart Multimedia Library which is Secure, Private and will help Children and Teachers benefit from Visual Learning. 82% of us learn more through visual learning. Children start using computers from a very early age and are increasingly using the Internet whether at home, in school, on their mobile phones & tablets.

Internet Safety is one of our Prime Objectives and knowing how to help protect children and young people is essential. Over 90% of schools in the UK do not have access to a Private, Secure Media Library located within the school. (Market Research carried out by Brunel University, National Educational Conferences and Parental Email Campaigns) We are the only company in the UK to provide a Secure & Private Service to Schools as we do not use The Cloud so Security is controlled by the School. Parents are also very happy that their children do not have to use the Cloud.

The Smart Multimedia Library is a comprehensive educational resource that uses Visual Learning to increase knowledge. Its Management Interface delivers an easy to use solution for storing and creating media. It is secure as a separate Appliance (Server) is installed within each school and delivers media from one Central Secure Indexed Platform.

For what projects/services did your company hire IIH Global?

We provided an outline development program for developing The Smart Multimedia Libray and following an interview with Sanjay Panchal we agreed to start working with him and his Programming Team. We are very happy with the level of service and the ease of communication which is so importnat when you are designing a unique project

What were your goals for this project?

We will empower education by delivering an easy to use Smart Multimedia Library which is Secure, Private and will help Children and Teachers benefit from Visual Learning.

How did you select this vendor?

Interview then offered a stage by stage development

Describe the project and the services they provided in detail.

Discuss the ongoing development and then use a staged development program

What was the team composition?

Sanjay here in the UK and his Programming Team based in India

Can you share any information that demonstrates the impact that this project has had on your business?

A major impact as we wanted to design a new educational resource for Primary & Secondary schools. Over 90% of schools in the UK do not have access to a Private, Secure Media Library located within the school. (Market Research carried out by Brunel University, National Educational Conferences and Parental Email Campaigns) We are the only company in the UK to provide a Secure & Private Service to Schools as we do not use The Cloud so Security is controlled by the School. Parents are also very happy that their children do not have to use the Cloud.

How was project management arranged and how effective was it?

The project was managed by Sanjay who is based near to our offices. He then presented our needs to his team.

What did you find most impressive about this company?

Their communication skills are most impressive.

Are there any areas for improvement?

Not at present and we are intending to use the Company on future development plans

Please describe your company and your position there.

Since forming in 1995, we have quickly established ourselves as one of London's leading security systems providers thanks to our ability to deliver first-class security solutions and a friendly, personalised service.

While our technical expertise and knowledge of security principles means we can offer state-of-the-art, reliable solutions, it is our dedication to customer care that sets us apart from the rest.

We provide every type of security system and products, including burglar alarms, CCTV, and access control and door entry systems. All of our systems are connected to our central monitoring station, which is manned 24 hours a day, 365 days a year.

For what projects/services did your company hire IIH Global?

As our client base grew, we needed a customer management interface that allowed us to hold various sensitive information. It needed to be user-friendly, easy to follow but detailed at the same time. We needed to be able to communicate to our client base and team members through the interface and update information with minimal clicks.

What were your goals for this project?

We used various different platforms, each with their own purposes, which unfortunately left room for errors. We needed to combine all the functionalities of these platforms to build one master hub to minimise errors, allow for information to be shared efficiently and having all team members inputting and exporting information from the same, live database.

How did you select this vendor?

From the first meeting, we were put at ease. Our brief was understood and correctly interpreted. We needed a results-driven company to help create a master hub that would ensure all platforms we currently work on can be combined into one, and ultimately reduce workload within the company so we are able to focus primarily on our customer service.

Describe the project and the services they provided in detail.

They designed and developed a new customer management solution that allowed us to work efficiently and smarter. Once we provided a detailed flowchart of our workflow from initial meeting to delivery, the developers team began production and we began to see results almost instantly. We were able to test each section as and when they were ready and provide feedback to undergo additional changes to meet our requirements.

What was the team composition?

We were given a primary point of contact so communication back and forth was easy with effective comprehension. Recommended changes were made swiftly as our feedback was then voiced to the team and the system was developed swiftly.

Can you share any information that demonstrates the impact that this project has had on your business?

As each section was developed and launched, we immediately began using the master hub which showed great results. Workload began to decrease, information was recorded and translated at a click of a button, and our team felt they were able to utilise their time wisely elsewhere.

How was project management arranged and how effective was it?

The development team regularly met deadlines and any issues were resolved quickly. Nothing was too much trouble.

What did you find most impressive about this company?

Nothing was too much trouble. They made time to come see us at our offices to get a better understanding when required and also allowed us to meet them at their offices to ensure they can carry out an changes immediately.

Are there any areas for improvement?

None

Please describe your company and your position there.

I'm the managing director of a research company that builds SaaS products.

For what projects/services did your company hire IIH Global?

We hired IIH Global to help us build a web app.

What were your goals for this project?

To create a scalable web app and launch with our existing clients.

How did you select this vendor?

We went through a procurement process, and Sanjay and the team were the most responsive.

Describe the project and the services they provided in detail.

The project in a Laravel web app, that handles multi subscription plans in different countries. We've had thousands of businesses use it successfully. IIH Global took our spec and design, and built the whole app, and continue to maintain it.

What was the team composition?

Project Manager, Dedicated Development Resource

Can you share any information that demonstrates the impact that this project has had on your business?

We see the team as part of our team now.

How was project management arranged and how effective was it?

Very effective, they're in our company Slack and well-integrated.

What did you find most impressive about this company?

Their ability to work quickly and efficiently set them apart.

Are there any areas for improvement?

Not really!

Introduce your business and what you do there.

I am the owner and director of Where Saints Go. We are an online retailer specializing in dining chairs and bar stools.

What challenge were you trying to address with IIH Global?

We wanted to find a low-cost web developer who could do day-to-day work.

What was the scope of their involvement?

Initially, we had a Magento 1 website and redesigned the website completely by adding many extensions. They take care of the day to day improvements and little things, as well.

Additionally, we recently transitioned from Magento 1 to Magento 2. This involved building a completely new website and adding a few more extensions. All of the implementation is done by IIH Global.

What is the team composition?

I interact with a couple of people on their team, including Sanjay (Senior Project Manager, IIH Global), who is based in London.

How did you come to work with IIH Global?

We had used a few agencies in India in the past and we had a decent relationship. The developer we had been working with for a couple of years prior left the company and they no longer had a Magento specialist.

At that point, we were forced to look for a new supplier, and I believe I came across IIH Global through Freelancer.com. After I contacted them, Sanjay and I struck up a rapport straight away.

What is the status of this engagement?

We began working with them in 2017, and the work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We continue to receive positive reactions as we improve the website more and more every day. For example, we just added the ability to share variations and explain variations of products by using an image icon for the product itself, which users have been very excited about. Every little change IIH Global has implemented helps the user journey and experience to be a bit better. 

How did IIH Global perform from a project management standpoint?

Sanjay is the point-person between the Indian team and us. We are a small company, so we aren’t providing a lot of guidance to them, but they've done a very good job of moving the project forward nonetheless.

We have a daily conversation via Skype and I send a screenshot or design of what we want. By anywhere from the end of that day to within two to three days, they've always accomplished it. We now have a retainer in place, so we have a certain amount of work that is done regardless, as well, which has been working quite well.

What did you find most impressive about them?

They have been very fast and reliable. The price they charge is fair and the working relationship we have built is quite good.

Are there any areas they could improve?

Considering that we aren’t providing paperwork or a specific scope the way other companies might, things have been good.

Do you have any advice for potential customers?

When using offshore companies, I have found it is better to use designers in the country you are working from so they can design a frontend that is desirable to customers in that country.

In building websites, there needs to be input from both sides. It needs a lot of work not only from IIH Global but also on your end, to look at and review as well as test and pass everything. I think as long as that working relationship is well-established, progress should flow well between the teams from one task to another.

Please describe your company and your position there.

I run a digital agency from London, UK where we help businesses with the digital presence and custom development needs.

For what projects/services did your company hire IIH Global?

Dedicated resources for WordPress maintenance and development.

What were your goals for this project?

Getting a communicative and professional team by my side as my business grows.

How did you select this vendor?

Mostly thanks to Sanjay. Being based in the UK and proficient in the local culture, he made it easy to work with compared to other options I tried in the past.

Describe the project and the services they provided in detail.

Custom WordPress development, plug-in development for WordPress and Magento, ongoing support and care plan maintenance for various clients and hundreds of projects over the years.

What was the team composition?

We started with 1 dedicated resource and moved up to 5 people on the team. All are developers.

Can you share any information that demonstrates the impact that this project has had on your business?

Having a dedicated team by my side has completely transformed my business, allowing me to take on bigger projects with a higher level of technical needs. This also took a lot of the annoying tasks off my plate and allowed me to focus on running and growing the business rather than doing the day to day development and maintenance work.

How was project management arranged and how effective was it?

At first, deadlines were a problem but the team worked hard to make up for the lost time. Including overtime and working on weekends in extreme cases. We're managing the team using TeamWork which is a project management system, Support desk, Chat system, So that everyone is always in control of what needs to be done.

What did you find most impressive about this company?

Their dedication to finding good solutions for me and for my clients is impressive.

Are there any areas for improvement?

Internal management of time to let me know when there's downtime or wasted time within the team so that I can allocate more tasks or initiate personal projects rather than spending money on unutilized resources.

Please describe your company and your position there.

I am the founder of Game Swap Shop UK. GSSUK is an online swap shop for UK gamers so they can swap their unplayed and completed games for other games they want to play play with thousands of uk-based trusted gamers.

For what projects/services did your company hire IIH Global, and what were your goals?

I wanted to make a website and web app so UK gamers can swap games with each other easily.

How did you select this vendor and what were the deciding factors?

I was recommended this team after hearing really good things from a friend of the family after they used them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team talked me through every step they told me that it will take 10 to 12 weeks to build I myself am not technologically minded so they really helped me understand things.

How many resources from the vendor's team worked with you, and what were their positions?

I believe the team was about 5 or 6 strong and they ordered great work.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has been live for nearly 2 weeks now the feedback has been amazing everybody says how good it looks and how good it works I look forward to working with the team in the future.

Describe their project management style, including communication tools and timeliness.

Sanjay was the project manager he was absolutely amazing he always kept me in the loop and if I needed any help he would be there within a few minutes of me asking probably very stupid questions he always helped me no matter how trivial.

What did you find most impressive or unique about this company?

The company are absolutely amazing at what they do and what they have produced. Their selling point for us has been how they looked after they make their customers feel.

Are there any areas for improvement or something they could have done differently?

Throughout the entire process nothing came up at all I cannot think of anything negative to say about the company there are all brilliant.

Please describe your company and your position there.

I am a teacher and scientist and needed to reorganize my website and blog in order to disseminate scientific information related to health.

For what projects/services did your company hire IIH Global, and what were your goals?

I hired the services so that the company could make a new template of my website on the WordPress platform.

How did you select this vendor and what were the deciding factors?

The service was totally online and I was very well attended by Ms. Aastha who promptly always answered my e-mails and made some calls to end some doubts as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially a new WordPress template was requested, after the content transferred we were working out other details more associated with the design, insertion of figures and other options such as forms. I am currently waiting for the training that was offered to me so that I can manage updates to the new site by myself.

I ended up including services two language website Portuguese English website and I also changed the original hosting of my website to iih global.

How many people from the vendor's team worked with you, and what were their positions?

I don't know exactly this information.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The service exceeded my expectations.

Describe their project management style, including communication tools and timeliness.

The communication tools was email and WhatsApp.

What did you find most impressive or unique about this company?

They quickly responded to my emails, and they were friendly. 

Are there any areas for improvement or something they could have done differently?

Minor bugs in the contact form and mobile-friendly that will be fixed.

Please describe your company and your position there.

Representing manufacturers in CA so they can stay competitive. Communications specialist.

For what projects/services did your company hire IIH Global, and what were your goals?

IIH Global have been on top of communication to make sure projects stay on path to completion. They take the time to understand the project and make sure they deliver our project expectations and deadlines.

I highly recommend them, they have also been very friendly and easy to work with. We are happy to have found them and look forward to working with them more in the future.

How did you select IIH Global and what were the deciding factors?

We did research online and contacted many companies, we decided on IIH Global because of the years of experience, and how their pricing structure worked with our project scope.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a initial meeting to go over project scope and created a list of tasks to keep on track and went from there. We communicated back and forth to make sure tasks can be completed.

How many people from the vendor's team worked with you, and what were their positions?

We have on main project manager that we stayed in contact with and I believe we have 1 technical staff member work on the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We don't have measurable outcomes yet.

Describe their project management style, including communication tools and timelines.

We communicated regularly by email and sometimes Skyped if we needed to. We also used google docs for task management.

What did you find most impressive or unique about this company?

They really take the time to communicate with you on a timely basis.

Are there any areas for improvement or something they could have done differently?

Can't think of any at moment

Please describe your company and your position there.

I am the Founder of a social networking business

For what projects/services did your company hire IIH Global, and what were your goals?

Development of a responsive web application for a social networking platform

How did you select IIH Global and what were the deciding factors?

Trusted recommendation, good reviews, and price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Ground-up development of a web-based social networking application. Optimised for mobile and desktop. Product features included: Sign up, User Profile, Home Feed, Performance Reviews, Chat, User Connections, and Network Management

How many people from the vendor's team worked with you, and what were their positions?

• 1 Designer
• 1 Technical lead
• 1 Full-stack developer
• 1 Project manager
• 1 QA
• 2 Front-end developers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team build our application to spec.

Describe their project management style, including communication tools and timelines.

Management style is fairly relaxed but productive. They were happy to ramp engagement up or down as needed. Tools included Slack, Asana, email, and Adobe XD.

What did you find most impressive or unique about this company?

They are a team of talented software developers. They find a way to build whatever is needed

Are there any areas for improvement or something they could have done differently?

Slight improvement with design capabilities