The antidote to the big agency experience

IdeaWork was founded on one simple principle: be the antidote to the big agency experience. We strive to produce the best work on time and on budget, without the traditional big agency bureaucracy.

IdeaWork Studios is a full-service branding, advertising, graphic design and website development firm with offices in Santa Barbara, New York, and Las Vegas. We love what we do and our work is impactful. We will build your brand.

IdeaWork works with a high profile list of prominent clients in hospitality, nightlife, gaming, luxury, retail, and entertainment. We start trends, chase new technology, and learn from each new challenge.

 
Undisclosed
 
$200 - $300 / hr
 
10 - 49
 Founded
1999
Show all +
New York City, NY
headquarters
  • 1 Little West 12th Street, 2nd Floor
    New York City, NY 10014
    United States
other locations
  • 735 State Street, Suite 251
    Santa Barbara, CA 93101
    United States
  • 4045 South Spencer Street, Suite A51A
    Las Vegas, NV 89109
    United States

Reviews

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Creative Design & Branding Work for Hospitality Company

“Their artistic talent is the biggest reason we continue to work with their team.”

Quality: 
4.5
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
2018 - Ongoing
Project summary: 

IdeaWork provides branding strategy and graphic design work for a New York and international hospitality company, helping to provide creative material for restaurants including logos, menu copy, and web design.

The Reviewer
 
51-200 Employees
 
New York, New York
Restaurant Development Associate, Hospitality Company
 
Verified
The Review
Feedback summary: 

The graphics provided by IdeaWork Studios are consistently high-quality, satisfying project stakeholder requirements and expectations. Their team sometimes struggles to meet more rapid deadlines and stay on top of long-term projects, but are overall enjoyable to work with and successful partners.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a New York-based hospitality company. We operate restaurants predominantly in the New York City area, and my position is in restaurant development. I work on creating new concepts and coordinating with different teams, as well as on managing our website and communication between existing restaurants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

We don’t employ any creative artists or designers in-house, so a lot of our work with IdeaWork Studios revolves around creating graphics or new themes and ideas for our restaurants.

SOLUTION

What was the scope of their involvement?

Their team works on everything from creating different fonts for menus to full rebrands for restaurant brands. We really rely on them to create the designs, and then we implement them. We’ve been working on one specific rebrand recently, and that involved us getting on a call to discuss the overall feel we were looking for, and then they got back to us right away with a pretty in-depth presentation of all the different ideas that they had. 

Our team provides feedback from there, they make changes, and then we sort of work back and forth towards a new overall brand outline with individual elements that we all agree on. That process is ongoing, so we’re still working with them on a few particular graphics for this project and some of our email communications.

What is the team composition?

We have one main account manager as well as a few other designers working on our account.

How did you come to work with IdeaWork Studios?

They have been a design partner with us for longer than I’ve worked at the company, so I’m not sure how they were originally selected. The decision to stay with them has been an easy one based on the work that they provide and their knowledge of our company.

What is the status of this engagement?

Our work together started around 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their output, in terms of the quality of the content that we receive from them, is consistently very high. We have always been very satisfied with their work and have seen a lot of benefit over the years from those engagements. 

How did IdeaWork Studios perform from a project management standpoint?

We communicate at least once every two weeks, if not more frequently. Scheduling can occasionally be a point of friction, particularly when things are more urgent for us, but they’ve always followed through on what they promise us.

What did you find most impressive about them?

Their artistic talent is the biggest reason we continue to work with their team. The graphics that they deliver and the copy that they write for us deliver great results.

Are there any areas they could improve?

I think the biggest challenge with the projects we work on with them, for both of our companies, is just staying on top of the milestones in long term engagements. Both of our teams could work on getting things back to one another a little faster.

Do you have any advice for potential customers?

Figure out what you’re trying to do as thoroughly as possible before you reach out to them. Kicking off a call without having those things in mind will only push back the process further, which is something that you can pretty easily avoid.

4.0
Overall Score They’re nice to work with and we get good results.
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

SEM, Web Design & Dev for Hotel Company

"Engagements with IdeaWork Studios always feel small and intimate."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
Project summary: 

IdeaWork Studios managed full stack development to build a website for a hotel company. The team supported email deployment and continues to direct digital marketing services including SEO and SEM initiatives.

The Reviewer
 
501-1,000 Employees
 
New York, New York
Chief of Brand, Hotel
 
Verified
The Review
Feedback summary: 

IdeaWork Studios executes effective digital marketing campaigns that generated increased engagement with, and revenue from the website. The team is responsive to inquiries and communicative throughout the course of projects. They are proactive and engaged, which supports a sustained partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief of staff and chief brand officer for a hotel company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

We first engaged IdeaWork Studios because we needed a new website. We’ve worked with them on website development for many years now.

SOLUTION

What was the scope of their involvement?

IdeaWork Studios developed our website. We gave them a few weeks to set the designs. Then, there was back and forth between our teams. Their team worked closely with ours, so the process was collaborative.

Over the years, they’ve worked on various projects. They’ve worked on email deployment. Now, their team manages marketing services such as SEO and search engine marketing (SEM) efforts. They’re also building another website for us.

What is the team composition?

I’ve worked with a project manager and a creative lead closely. For the other website, we worked with another person from their team. We work with an additional teammate for SEM campaigns.

How did you come to work with IdeaWork Studios?

Colleagues worked with IdeaWork Studios previously, so we didn’t consider other companies.

How much have you invested with them?

It’s hard to say, but we’ve spent between $250,000–$400,000 on their services over the past 8–10 years.

What is the status of this engagement?

They started their work in 2012 probably and we’re continuing to work with IdeaWork Studios.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since IdeaWork Studios took them over, SEM efforts have been more efficient. We're spending less money on initiatives and the website has a higher click-through rate as well as higher revenue. Our creative projects with IdeaWork Studios have been successful too.

How did IdeaWork Studios perform from a project management standpoint?

During the development of our website, we communicated quite a bit via phone and email. When you build a website, you’re in contact multiple times a week. Their team’s attentive and answers our questions. I never need to push them. When they say they will deliver a product, they deliver it. Their team has gone above and beyond, helping me in real-time on creative projects over the phone.

What did you find most impressive about them?

Engagements with IdeaWork Studios always feel small and intimate. We get great services from them. They’re attentive and don’t feel like a big agency.

Are there any areas they could improve?

They could be spread too thin sometimes. So far, I haven’t felt that much, so I haven't wanted to work with another agency. But I was concerned when they were acquired.

Do you have any advice for potential customers?

As with any company, good communication skills are important.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I’ve never had issues.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I never have issues with them. The products, considering we drove a lot of the creative aspects, are always as expected.
  • 5.0 NPS
    Willing to refer
    It's highly likely.

Branded Web Design & Dev for Hospitality Company

"They were very responsive and proactive throughout the whole process"

Quality: 
4.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - Dec. 2019
Project summary: 

 IdeaWork Studios defined the brand and used those materials when creating a new site. Once the homepage was designed, they created the rest of the website.

The Reviewer
 
51-200 Employees
 
New York, New York
Maureen O'Brien
VP Sales & Marketing, SIXTY Hotels
 
Verified
The Review
Feedback summary: 

IdeaWork Studios was successful in creating a website accurately representing the client’s brand. They met an earlier deadline than originally expected and remained responsive and proactive throughout. They could be contacted at any time and the client received a response.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of sales and marketing at Sixty Hotels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

We needed a marketing team to take over brand development. We previously worked with a team that did a good job for us, but we weren't sure they were the ones we wanted to move forward with.

SOLUTION

What was the scope of their involvement?

For our brand development and brand books, we did a deep dive into what we stand for, what our brand means, and what our customer message is. We gave them an outline highlighting these points. We showed them our competitors and which ones we thought did and did not do a good job to model our website from.

They gave us three different options for the homepage of our website. We picked the final option after we both had an understanding of what we gravitated toward. They developed the rest of the website from there. 

What is the team composition?

David (Managing Director, IdeaWork Studios) was our main point of contact throughout the whole process. Once we moved into the creative portion, we worked with Jay (Executive Creative Director, IdeaWork Studios), Steph (Head of Creative Services, IdeaWork Studios), and one other teammate.

How did you come to work with IdeaWork Studios?

After deciding to look at different companies, we sent out an RFP for someone to develop our website. We listened to several pitches until we felt like it would be a good fit because of the relationship and budget-wise. One of our authors had previously worked with IdeaWork Studios, so he was the one who recommended them to us.

How much have you invested with them?

We spent over $100,000 on the website, then paid a monthly retainer for photoshoots and other services. 

What is the status of this engagement?

We worked with them from May–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our internal team really liked the new website and users find it easy to navigate. Since we just launched the site, it’s too soon to see an impact on our metrics, but it has been successful and communicates our brand. 

How did IdeaWork Studios perform from a project management standpoint?

They were very communicative through emails and phone calls. They’d also send us links to approve work. Even when we pushed for an earlier deadline, they worked extremely hard and were able to meet it. 

What did you find most impressive about them?

They were very responsive and proactive throughout the whole process. We could contact them at any time of the day and expect a response.

Are there any areas they could improve?

Everything worked out well, but the project would have been easier if we had made a checklist for the operational and creative processes. 

Do you have any advice for potential customers?

Have everything set up that they need to attack all of your major milestones with, so there are no last-minute complications. 

4.5
Overall Score Everybody has room for improvement.
  • 3.5 Scheduling
    ON TIME / DEADLINES
    They have improved a lot.
  • 5.0 Cost
    Value / within estimates
    They never charged us for working over hours and they took time to learn our brand.
  • 4.0 Quality
    Service & deliverables
    Their quality of service was great.
  • 5.0 NPS
    Willing to refer
    I definitely would recommend them.

Branding & Web Design for French-American Bistro

"IdeaWorks really examines the project as a whole and makes every decision based on the brand we built with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2018 - Dec. 2019
Project summary: 

Starting from scratch, IdeaWork developed a name, brand identity, and logo for a bistro. They also created a visually appealing, user-friendly website for menu exploration and restaurant bookings. 

The Reviewer
 
51-200 Employees
 
Washington, DC
Director of Marketing and Comm., Brasserie Liberté
 
Verified
The Review
Feedback summary: 

Since opening, the restaurant has enjoyed many private dining leads, thanks to IdeaWork's web and branding efforts. The client was blown away by the depth of their industry knowledge and their aptitude at strategy. The team ensured open communication at all times, making for a smooth engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Marketing and Communications Manager for Brasserie Liberté, a French-American bistro located in Washington, DC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeaWork Studios?

Our restaurant was a construction site without a name, brand identity or any online footprint. IdeaWork was hired to assist with the name, logo, brand identity, menu design, and development of the website.

What were your goals for this project?

We needed a logo that was distinctly French, while also approachable. Our goal was to create a brand that provided elevated experience at an affordable price point. We also needed a website that was user friendly, allowing guests to easily inquire about private dining and learn all the important things about the establishment.

SOLUTION

How did you select this vendor?

Our team researched branding companies in DC and beyond. We narrowed the decision down to 3 companies, but ultimately ended up choosing IdeaWorks. IdeaWorks has a proven track record in the hospitality industry. When we met with Jay and David in person, we were fueled with excitement by their competent understanding of the DC market and French restaurants beyond.

Describe the project in detail.

Once we selected the company, Jay and David came to DC to meet the team, tour the sites and learn a little bit more about our vision. They had us complete surveys about our target audience, the vibe/energy of the restaurants, restaurants we see as competitors and the different components of other restaurant's websites that we saw as successful.

From there, we were given a selection of draft names for the location. They patiently waited as we did our own field test of them (even though they did their own version of testing). IdeaWorks then produced another round of potential names before we selected. Once the name was selected, we began the same process of creating the logo.

Once the logo was done, IdeaWorks sent us different versions of a website to review before selecting the final layout. With the opening day approaching, IdeaWorks sent us sample menu covers to review and menu layouts with items carefully placed to ensure easy reading and up-selling.

What was the team composition?

We were assigned a project manager who arranged meetings with the designers and worked with us to understand what we were looking for.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since opening, we have had strong success in creating private dining leads from the website.

How effective was the workflow between your team and theirs?

The project manager we were assigned was easy to work with, provided open communication and maintained a high level of professionalism. Jay and David were a wealth of knowledge, always providing us with insights into the NY market and beyond.

What did you find most impressive about this company?

I was blown away by their knowledge of food, restaurant menu layouts and their ability to strategize. IdeaWorks really examines the project as a whole and makes every decision based on the brand we built with them.

Are there any areas for improvement?

The timeline was a little tight once we got close to opening, therefore things could have moved a little quicker. That being said, we weren't unhappy with their speed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding, Web Design and SMM for Hotel

"Our Instagram is certainly more on-brand and has more followers than ever before."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

IdeaWork Studios provided branding and marketing collateral for a new hotel. They also created a new website and other creative aspects such as logos, menus, and the name of the hotel. Their work is ongoing with branding efforts and managing social media accounts.

The Reviewer
 
11- 50 Employees
 
New York, New York
Marketing & Branding Manager, Hotel
 
Verified
The Review
Feedback summary: 

IdeaWork Studios’ efforts have been met with positive acclaim. The team has proven itself to be reliable, creative, and efficient. Their stellar social media management efforts are what set them apart from other branding companies.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I help operate a hotel that my boyfriend owns.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

We were opening a brand-new hotel and needed help with our branding efforts.

SOLUTION

What was the scope of their involvement?

They started four years ago and played a big part in creating all of the collateral and design aspects. Another branding firm was brought on briefly when we had a new general manager, but things quickly went awry with them, and the project was eventually handed back to IdeaWork Studios. They created the name, the logo, room collateral, menus, and things of that nature. They've also taken over our social media accounts and continue to manage our ongoing branding needs.

What is the team composition?

Our main points of contact were David (Managing Director, IdeaWork Studios) and Jay (Executive Creative Director, IdeaWork Studios).

How did you come to work with IdeaWork Studios?

They were selected by a previous project manager. We re-hired them because we had a colleague that had just been hired by them and wanted to have her on the account.

What is the status of this engagement?

They first began in 2015 and their work is ongoing, although there were two years in that span where they weren't involved in the project at all.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They hosted a great influencer event in the fall. Our Instagram is certainly more on-brand and has more followers than ever before.

How did IdeaWork Studios perform from a project management standpoint?

I mostly work with the team that handles social media, and they're terrific. As a whole, they've been communicative and responsive as teammates.

What did you find most impressive about them?

I particularly love our social media manager Shelby (Digital Marketing Consultant, IdeaWork Studios). She's creative, dynamic, fun, engaging, and has good ideas. She's very easy to work with and is always flexible.

Are there any areas they could improve?

Sometimes, I feel like the website is playing catch up rather than being ahead of the game. I haven't seen this on the social media team, but It would be nice if the other teams were more proactive and acted without having to be asked.

Do you have any advice for potential customers?

They're a great company to work with. If you're transparent with your needs and goals, things will work out well. If you have any social media needs, make sure to ask for Shelby on your account.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would if someone asked.

SMM & Influencer Marketing for Hospitality Company

“They’re flexible and nimble, which allows them to keep up with us.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2019 - Ongoing
Project summary: 

IdeaWork Studios manages social media content production and an influencer marketing calendar of a four-location hotel. They negotiate with influencers and run quarterly shoots to deliver content.

The Reviewer
 
201- 500 Employees
 
New York, New York
Director of PR, Hospitality Company
 
Verified
The Review
Feedback summary: 

The full-service content ideation, creation, and management delivered by IdeaWork Studios act as an effective content strategy for their client, pleasing project stakeholders and delivering growth in US markets. As the engagement continues, there is some room for improvement in project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the regional director of PR for a hotel with locations in New York, San Francisco, Boston, and Washington DC.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

They handle our social media content calendar and influencer marketing community for all of our properties in the US.

SOLUTION

What was the scope of their involvement?

As we grew, we needed a more consistent way to manage our influencer marketing efforts so that we had consistently scheduled content across all of our different hotel channels. They were brought in to create a uniform program for us to implement.

IdeaWork Studios primarily focuses on negotiating with influencers or third-party services to deliver content for our Instagram and Facebook accounts. They also offer quarterly content shoots to help fill in the gaps in that schedule for areas where it can be more difficult to find independent influencers.

What is the team composition?

We work with a three-person team from their company, although I have one primary point of contact from day-to-day.

How did you come to work with IdeaWork Studios?

Our London team actually initiated the relationship with them, and we decided to bring them on for our project based on their recommendation.

How much have you invested with them?

We spend about $60,000 in total on monthly fees, along with some ad hoc work on top of that.

What is the status of this engagement?

The project began in May 2019 and we are continuing to work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re quite pleased with what we’ve been able to do with them so far. IdeaWork Studios has been really good about growing with us so far in the engagement and integrating new digital and graphic elements into our posts all the time. Their team has a lot of insight into the US audience and what’s new in the industries here, and access to that level of expertise has been really valuable.

How did IdeaWork Studios perform from a project management standpoint?

They do a good job of handling how many moving parts we have going on all at once. I think as we continue to grow, there is some room for them to grow in how they handle our account as well, but they focus on paying very close attention to the quality of the material we put out there, which I really appreciate.

What did you find most impressive about them?

They’re flexible and nimble, which allows them to keep up with us. As a small but international agency, that’s what we were looking for in the engagement. We’ve never worked with other social media agencies, but everyone here is really impressed with the value that they’ve brought to our channel so far.

Are there any areas they could improve?

I think project management is the area where there is most noticeably a feeling of things falling through the cracks. As we continue to grow, I’d like to see them expand their team handling the account so that we can really feel secure that everything is being handled.

Do you have any advice for potential customers?

As with any agency, you want to really spend time briefing them to make sure they have an in-depth understanding of your core goals and requirements.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Developments & Designs for Real Estate Firm

"We’re happy with how the website presents and represents the two buildings."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Mar. - July 2019
Project summary: 

IdeaWork Studios designed and developed two websites to promote a real estate firm’s two new buildings.

The Reviewer
 
11- 50 Employees
 
New York, New York
Head of Marketing & Creative, Real Estate Firm
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the image the websites paint of their specific building. Participating fully in an iterative process, IdeaWork Studios captured the different goals of the sites accurately. Customers can expect a flexible partner that integrates feedback effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing and creative at a real estate firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

They designed and developed two websites from scratch that represented the personality and brand of two new buildings.

SOLUTION

What was the scope of their involvement?

We briefed them, they sent the first round, and we sent back feedback and ideas. It was a very organic process.

What is the team composition?

We worked with David (Managing Director, IdeaWork Studios), Gina (Project Manager, IdeaWork Studios), and a designer named Kent.

How did you come to work with IdeaWork Studios?

I’ve only been here for eight months, and they were already here.

What is the status of this engagement?

It took four months, from March until July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with how the website presents and represents the two buildings. They were able to properly brand the two properties separately from each other. Differentiating the two was very important to us.

How did IdeaWork Studios perform from a project management standpoint?

I communicated with them once a week, but a person who works for me did so more often. We didn’t speak while they were working, so there wasn’t a ton of direct back and forth. Overall, they did very well and were responsive and attentive. They’d send over things for us to review and we’d respond over email or get on a call with them.

What did you find most impressive about them?

They dealt with a lot of changes and feedback quickly and effectively. They’re great with design and have a great eye.

Are there any areas they could improve?

No, not that I saw.

Do you have any advice for potential customers?

Give a clear briefing and timeline, as is the case with any project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met our timeline, even though we had extra input and feedback
  • 4.0 Cost
    Value / within estimates
    They were competitive, but not a bargain conclusion.
  • 4.5 Quality
    Service & deliverables
    The end results are impressive, clean, and what we’re looking for.
  • 4.5 NPS
    Willing to refer

Web Design & Development for Hospitality Company

“They’re very detailed and they carry through. Building a website is tricky, but they made it a very easy process.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. - Oct. 2017
Project summary: 

IdeaWork Studios is building a website for a hospitality brand. Based on creative input, they built wireframes and a holding page ahead of the finished product. After launch, they will help with SEO and PPC.

The Reviewer
 
201- 500 Employees
 
New York, New York
Barbara Lopez
VP Operations & Brand Standards, Eaton Hotels
 
Verified
The Review
Feedback summary: 

Though the site hasn’t launched yet, everything IdeaWork Studios has delivered is on-brand. They are easy to work with, communicative, and quick to respond. They explain the whole process and check in regularly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a hospitality brand. I am VP of operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

As a new company, we needed a website but lacked the technical expertise to build one ourselves. We decided to hire an outside firm to help.

SOLUTION

What was the scope of their involvement?

We started with a kickoff meeting and they built the wireframes based upon our creative input. We made changes, then they provided an updated version and we moved from there. We decided to have a two-phase project and they managed the entire process. They started with a temporary holding page and then developed the finished site. Once the site is complete, they will provide marketing and advertising support.

What is the team composition?

We primarily worked with a team of three, but a fourth member joined us occasionally.

How did you come to work with IdeaWork Studios?

We knew about their work in our industry and liked their approach. We considered a few other teams, but our senior staff was familiar with them and we decided to work with them.

What is the status of this engagement?

We started working together in summer 2017. They built an initial holding page within a few months and delivered part of the final website in August 2018. They’re still working on the finished product.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched the full site yet. The permanent site is partially finished and we just published what we have so far about a month ago. We’re starting work on SEO and PPC campaigns with them, but we don’t have any concrete results yet. We love working with them and the pieces they’ve delivered are on-brand.

How did IdeaWork Studios perform from a project management standpoint?

They’re amazing and very on-point. They remind us when they need our input and are communicative. We have twice-weekly phone meetings to go over the project and email each other throughout each day.

What did you find most impressive about them?

They explain the whole process. They’re very detailed and they carry through. Building a website is tricky, but they made it a very easy process.

Are there any areas they could improve?

No, they’re great at what they do.

Do you have any advice for potential customers?

No, I don’t have any recommendations. 

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Marketing for Real Estate Development

“We’re already gaining traction and starting to see inquiries coming from the sites.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

IdeaWork Studios is creating branding campaigns, marketing collateral, and websites to promote a series of housing developments. They assist with each step of the projects from design to implementation.

The Reviewer
 
Scottsdale, Arizona
COO, Statesman
 
Verified
The Review
Feedback summary: 

The IdeaWork Studios team’s approach to the project helps them accurately capture the desired vision in each deliverable, and the efforts are already beginning to generate results. Despite some scheduling issues, the team continues to provide consistent updates and properly research each assignment.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the COO of a real estate development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

We worked looking for a team to assist with our branding and marketing efforts.

SOLUTION

What was the scope of their involvement?

IdeaWork Studios is creating and designing brand messaging campaigns, websites, brochures, signage, advertisements, and other marketing collateral for our two condominium projects, luxury apartment complex, and senior living program. They’re fully involved in the scope of each project.

What is the team composition?

We worked with the vice president, COO, creative project manager, and head of creative services.

How did you come to work with IdeaWork Studios?

We chose them based on a recommendation from another sales and marketing organization.

What is the status of this engagement?

We started working with them in 2017 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With their expert collaborative skills, IdeaWork Studios has helped us conceptualize our brand and translate it into various pieces of marketing literature. Of the websites that have been completed at this point in the project, each one favorably presents our product to our target audience. We’re already gaining traction and starting to see inquiries coming from the sites.

How did IdeaWork Studios perform from a project management standpoint?

We tracked the project using two timelines. The first detailed each deliverable and its expected deadline and the second specifically scheduled work on the websites. They provided consistent updates on each schedule. As we move through each project, there has been some timeline adjustments and we’re currently a little behind our targets.

What did you find most impressive about them?

I’m impressed with the quality of their work and services. Because they do the proper research, they are able to craft branding strategies that really align with the lifestyles we want to be reflected in our products. Additionally, they always provide multiple options so we can decide which design most resonates with our company.

Are there any areas they could improve?

IdeaWork Studios could be more mindful of their original estimates in terms of timelines and schedules. I also think they should work on better balancing the client’s vision and their own idea for the brand.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    It was a significant investment for our organization, so we’re still digesting the cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Brand Refresh, Logo Design & Web Design for Restaurant

“They summarized our company in a way that we would never be able to do own.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

IdeaWork Studios conducted extensive research to craft key messaging for an outdated brand. They’re now building two websites and updating the logo and other marketing collateral to match the refined image.

The Reviewer
 
5,001-10,000 employees
 
New York, New York
Managing Director, Restaurant Group
 
Verified
The Review
Feedback summary: 

People are admiring the polished updates that have debuted so far. IdeaWork’s attentive team often produces quality deliverables on the first attempt. Their thorough brand evaluation helped formulate unique and compelling messaging, but their web-design services aren’t as innovative. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

As the managing director of a hospitality firm and restaurant group, I oversee the company’s marketing, events, partnerships, and promotions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IdeaWork Studios?

The brand personality that we established during our inception was effective, but it became more inaccurate as we evolved in the past 10 years. We wanted to revisit our key messaging from an outside perspective, so we searched for companies that could modify our brand statement, keywords, and imagery. We also needed them to redesign our websites, digital platforms, and physical materials used in our restaurants accordingly.

SOLUTION

What was the scope of their involvement?

IdeaWork’s first task was to refresh the brand positioning and logo for our overarching hospitality brand. Their founder started the process by interviewing eight of our key executives to get a balanced assessment of our company; interviewees included our CFO, our CEO, our head chef, a partner, a few members on the beverage and culinary teams, and myself. They collected notable descriptions that were mentioned by the entire group and pointed out conflicting information that would need to be addressed or considered.

Their second task was to develop a website for the hospitality firm and another for our flagship restaurant. They spent a lot of time at the restaurant to get an authentic experience. To avoid making mistakes post-launch, we asked for a collaborative design process. We gave them examples of elements we wanted to mimic on our new sites, and they created clean designs from our suggestions. They listened to our feedback, but they didn’t hesitate to inform us if our vision wouldn’t translate well. When our ideas were valid, they quickly followed through with edits to meet our expectations.

What is the team composition?

We were assigned two people to the rebranding initiative and two people for the website development.

How did you come to work with IdeaWork Studios?

Among the many recommendations I received through my network, a close friend suggested IdeaWork after having worked with them for years. We interviewed them and decided that they were the best fit in comparison to the others.

How much have you invested with them?

We spent around $60,000 on brand and website development.

What is the status of this engagement?

We first met them in August 2017 and made the partnership official in October 2017. They finished the rebranding efforts in February 2018 and have been working on developing the two websites since then. We plan to have everything completed by the second week of June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We scheduled the official debut in June 2018, but people are already paying compliments to the sophisticated updates that have rolled-out so far. We asked them to retain our identity as a hospitality firm, but incorporate an intellectual, business-minded brand personality. They delivered what we wanted without including any odd shock-value or dramatic effects. Their rebranding methods for our overarching brand and flagship restaurant restructured our approach to presenting our other brands as well.

How did IdeaWork Studios perform from a project management standpoint?

Their team adhered to the original timeline and made sure our group did the same. They work with other clients, so there are occasions when their pace of work slows down. Using an in-house team could have cut the time spent on this project in half, but we wanted to take time with this project and get the best possible results.

What did you find most impressive about them?

Their brand positioning and statement deliverables were spot-on during the first attempt, which proved that they understood what we were looking to achieve. They summarized our company in a way that we would never be able to do own, which impressed our CEO tremendously.

Do you have any advice for potential customers?

They are remarkably skilled in brand development, but their web-development isn’t as noteworthy. Consider saving money and building a new website in-house; if that isn’t an option, find a company that has experience creating sites tailored for your industry to make it worthwhile.

5.0
Overall Score They’re delightful to work with and always responsive to our needs.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are usually prompt in sending deliverables, but overwhelming work slows down their process on occasion.
  • 4.5 Cost
    Value / within estimates
    Their brand positioning and logo design services are reasonably priced, but the cost of their web-design services outweighs the value.
  • 4.5 Quality
    Service & deliverables
    Their collaborative nature helped them meet our expectations.
  • 4.5 NPS
    Willing to refer
    I would recommend their services to anyone looking to reimagine their company’s brand.