Ideators

Please describe your company and your position there.

I am a senior education counsellor and board member at an organization with a solid educational record and history in providing elementary school education in Thailand

For what projects/services did your company hire Ideators, and what were your goals?

It was a need of time prior to the global pandemic and lockdown situations occurred in Thailand, so our organization started looking for the alternate options to provide the same level of quality education without risking the lives of students and staff members. We were prepared for the outbreak and lockdown and therefore we started to develop our own learning management system in January 2020.

Our goals were to simplify e-learning, record management, classroom activities and day-to-day coordination between staff, students, teachers and students.

How did you select this vendor and what were the deciding factors?

We got an idea about their offerings and previous experience in managing and developing quality learning management systems for small and medium level schools, by one of our peers in the USA. We further explored about their overall offerings, which offered end-to-end digital transformation and cyber security as well. To us, it was a competitive factor to hire such a firm with a diverse working portfolio and coverage of services

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key steps involved in the process were:

1. RFQ Phase (1 Week)
2. Onboarding & Business requirement document for software solution (1 Week
3. Wireframes, solutions and system flow proposal (2 weeks)
4. Core software development (10 Weeks)
5. Internal testing (1 Week)
6. User testing and adaptiveness (2 Weeks)
7. Quality assurance and deployment (2 Weeks) The complete project took around like a 5 months, which was expedited as per our request in order to reduce the educational loss of students due to lockdown. The LMS was fully functional and live by May 2020.

How many people from the vendor's team worked with you, and what were their positions?

Ideators provided a sufficient team to cover the project in a limited time frame, which had:

1. Solution architect
2. Project management lead
3. Senior software engineers (3)
4. UI/UX Engineers
5. Software testing expert In the middle, we added a requirement to deliver the project prior the given deadline, which was fulfilled by the Ideators as they added a software engineer & UX Engineer to the team

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During the testing, we had already witnessed the effectiveness and outcomes of the LMS. It was well-optimized, carefully designed and developed keeping the usability of children as the end-users. The entire system reflected a sense of precision and user perspective design in order to enhance experience of learning

Describe their project management style, including communication tools and timeliness.

The style of project development, communication and engagement was too professional and tech savvy. We enjoyed working within their environment, and working methods, which were so agile and able to bring results in a quick manner. They kept things simple and straight, to avoid delays in the development of the system.

What did you find most impressive or unique about this company?

Their approach to a complete digital transformation, is definitely the best attribute in Ideators and we selected them primarily because of this one

Are there any areas for improvement or something they could have done differently?

During the commencement, we did not find anything that needs to be improved, however there's always room for improvement and excellence.

Please describe your company and your position there.

I am serving as the director of human resources. Our firm is a focused mental and behavioral health facility, treating men, women, children, adolescents and seniors in the community.

For what projects/services did your company hire Ideators?

We were in huge need for IT staff for our development and technology department, for years, we had been working without advanced technological equipment's and digital platforms, since COVID19 outbreak, our need for different digital solutions such as telemedicine, online appointments, hospital and healthcare management system increased, and we immediately needed a dedicated IT staff to look after our IT operations, networking, development of apps and web software, and programs for efficient healthcare management in order to transform our current medical facility.

How did you select this agency and what were the deciding factors?

We found Ideators through LinkedIn after referred by one of our board members who already hire them some time ago. We evaluated Ideators among other qualified vendors for this services on certain points, after that, we took the decision to take their staff augmentation services, the key reason for the decision was their communication, work process and lastly the overall costs.

Describe the project in detail and walk through the stages of the project.

We had a constrained budget for the whole augmentation, due to which Ideators costs were so close to fit within that limit, after that they conducted a test among their resources and provided us the cleared resources. Since we already had discussed to hire the team as per their recommendation, we took the team onboard and aligned them with our IT managers. The process is already in going, and yet has to achieve certain milestones.

Describe the recruitment process in detail.

We first discussed our needs, for every possible IT solutions which we were aiming to augment, Ideators provided us the solutions and resources to fill those departments. After that, we got a clear picture for the number of resources required. Ideators then provided us the bracket budgets for all kind of teams and resources. We carefully evaluated the prices and selected the most suitable option. Lastly they conducted a task and test as per our requirement, and the cleared candidates were onboarded for the project.

Can you share any outcomes from the engagement that demonstrate progress or success?

We already had numerous expectations from the IT teams, as they were hired and sourced as per our choice. As the project is moving forward, we are delighted to see the commitments of the teams, daily engagements, problem solving and timelines. They are quite above the standard we set.

How effective was the workflow between your team and theirs?

Being in healthcare sector, our communications and timelines are very strict and we expect others to be as per the guidelines we follow. So far, the teams by Ideators have a great sense of responsibility and dedication, and they work as per our workflow and methodology. Our teams (both inhouse & outsourced) are in regular contact for every single issue.

What did you find most impressive or unique about this company?

Ideators has maintained their standard in both commitment and quality of work. This is the most impressive and applauded attribute about this company.

Are there any areas for improvement or something they could have done differently?

Surely, they can enhance their domains and teams to work onshore with some enterprise clients, directly.

Please describe your company and your position there.

I am working under the capacity of Assistant Manager Cyber Security and Project Management, I am looking after major and multiple clients from different regions across Middle East, South Asia and Europe.

For what projects/services did your company hire Ideators?

We usually get requirements from the clients to be fulfilled on an immediate basis, from all sorts of cyber security and SecOps services, including managed cyber security services, which as a consulting firm, we do not provide and cover.

We took Ideators onboard as a third-party vendor to manage and fulfill the requirements of the clients, also providing the dedicated resources

How did you select this agency and what were the deciding factors?

We had already limited number of vendors for this purpose, as there are limited services firms for cyber security in the region. Ideators, was among the top-ranked cyber security firm on Clutch, also on Google, with some of very positive reviews related to Cyber Security.

We interviewed the company's leadership and project managers, to get to know their values and culture better, and this was the conclusive factor before we hired them for a long-term agreement.

Describe the project in detail and walk through the stages of the project.

As this is an ongoing project, with managed cyber security services, and dedicated resources, we do not have any open stages, or phases, however the firm engaged Ideators as vendor by taking following steps:

1. Screening of vendors/services providers
2. Requirement of services and proposal (RFP)
3. Initial meeting and discussion related to projects
4. Screening of professionals and RFP provided by Ideators
5. Interviews of candidates and stakeholders involved in the project
6. On-boarding and allocation of tasks followed by daily scrums and meetings (Ongoing)

Describe the recruitment process in detail.

Ideators provided us a some of their most competent and qualified cyber security team members who were available to deploy on 50%, 75% and 100% allocation for the clients.

We were provided with their profiles and resumes, also the portfolio in which covering the major areas and industries for each candidate. Provided of those resources, we hired the whole team as per our immediate requirement.

Can you share any outcomes from the engagement that demonstrate progress or success?

However we are still in engagement for this project, we can say that initial outcomes were above expectations, and meet the standards of both us and the clients. With ongoing the project, the engagement is getting smoother and efficient as we work on daily basis with their team, and we expect to see even better results than now.

How effective was the workflow between your team and theirs?

Ideators is communicative, efficient, and agile. We work in the same method, so it is directly related to our working style. Workflow is direct and communicative, without any buffers or roadblocks.

What did you find most impressive or unique about this company?

We found them to be a company lead by youngsters and energetic tech enthusiasts, who have the abilities to win the game. They are far above the typical consulting firms.

Are there any areas for improvement or something they could have done differently?

To be honest, they can do much better if they brand themselves in a right way. We already heard about them through Clutch and Google, but their overall branding requires attention.

Please describe your company and your position there.

I am working as a sales manager, for the biggest and leading pharmaceuticals manufacturing, and research company in Pakistan.

For what projects/services did your company hire Ideators?

We were in search for experienced conversion rate optimization experts to enhance our conversions on our main website, related to queries, messages and subscriptions. We could not find any single vendor covering such services in Pakistan. Ideators came in our radar when we found them on search, offering the skills we were seeking for.

How did you select this vendor and what were the deciding factors?

Well, we were in short of time and available vendors, also the qualified ones. Therefore we took Ideators to carry on the work

Describe the project in detail and walk through the stages of the project.

Once the project was commenced after our BRD document, RFP and RFQ were accepted and finalized, we provided accesses to all our digital dashboards, such as analytics, web admin, and advertising platforms. Team Ideators quickly started to work on the audits they committed, such as UI/UX audit, page speed audit, adaptiveness audits etc. The next step they did was reporting and solution offering to improve those aspects.

How many resources from the vendor's team worked with you, and what were their positions?

Ideators aligned their following 6 resources on the project:

• Digital Project Manager
• Digital Analyst
• Web Engineer
• UI/UX Engineer
• SEO Specialist
• CRO Specialist

Can you share any outcomes from the project that demonstrate progress or success?

After their findings came from audits, and the changes we made as per recommendations, we observed clear differences and increase in conversions, traffic quality and responsiveness. The CX percentages are in upward direction

How effective was the workflow between your team and theirs?

We had a very efficient workflow, by means of engagement, meetings and tasks allocation

What did you find most impressive or unique about this company?

Their responsibility to work with clients is the most impressive part.

Are there any areas for improvement or something they could have done differently?

We did not find any drawback in them. They are quite skilled.

Please describe your company and your position there.

We are an E-Commerce Digital Agency located in the US. I am a client partner for dedicated clients and help manage their day-to-day operations.

For what projects/services did your company hire Ideators?

We were looking for E-Commerce development teams and we found them through a reference. We require dedicated resources in US Timezone for our clients.

How did you select this agency and what were the deciding factors?

• Quality of resources in terms of Shopify developers
• Timely delivery of the initial tasks assigned to their teams
• Long-term commitments and engagement with the clients

Describe the project in detail and walk through the stages of the project.

We started to look into their given profiles for Shopify who were relevant and experienced to meet our client's expectations

1. Collection of profiles and evaluation
2. Interviewing candidates with technical knowledge and Short assessment
3. Re-evaluation and shortlisting
4. Finalizing and agreement

Describe the recruitment process in detail.

We collected the profiles and evaluated them on the basis of our criteria. We then interviewed the candidates who matched our criteria and had the technical knowledge. The shortlisted candidates were re-evaluated by the management. Finalized candidates were given the agreement who met our qualifying criteria.

Can you share any outcomes from the engagement that demonstrate progress or success?

We observed their work and profiles above industry standards and our client's expectations. Their culture, work professionalism, exposure, and work ethics are very satisfying. Our client is already enjoying working with them.

How effective was the workflow between your team and theirs?

Entire communication and working are very smooth, optimized, convenient for every stakeholder within the project. They have systemized their workflow to ease their projects.

What did you find most impressive or unique about this company?

They adjusted themselves as per our business requirements which is a very strong business signal. They identified what was possible within the scope of what we needed, and turned out to be very responsive, and goal-oriented.

Are there any areas for improvement or something they could have done differently?

None so far. We are already working on the improvements, therefore, did not find any shortcomings.

Please describe your company and your position there.

Tags n Code is a Karachi based software and IT services company with some local and European clients. We provide talent resources across different domains and stacks to our clients. I work as a Project Manager in resources allocation team at here.

For what projects/services did your company hire Ideators?

We were looking for qualified and experienced software teams for MERN, MEAN, LAMP & all stacks. We found Ideators as the right partner because they had a strong portfolio for such teams.

How did you select this agency and what were the deciding factors?

We found them through Google, and after considering, we decided to meet with their core team and interviewed their available resources. Their professional approach, timelines to deliver resources were the deciding factors.

Describe the project in detail and walk through the stages of the project.

Steps were involved:

1. Finding the right outsourcing partner in our desired domains.
2. Interviewing the available resources with clients
3. Finalizing candidates and onboarding
4. Project allocation and management

Describe the recruitment process in detail.

We asked for our minimum requirements for candidates, Ideators provided us with available resources and their skillset, experience, exposure and locations. We interviewed each of them which were good enough for our fit.

Can you share any outcomes from the engagement that demonstrate progress or success?

Currently as the project is ongoing, our results and experience with the Ideators and their teams is quite feasible, convenient and emerging. Progress is going good, there are some areas of improvement that we're both working on.

How effective was the workflow between your team and theirs?

Workflow is very effective, and resulted. We're scaling in a good pace. We communicate on daily basis as per availability.

What did you find most impressive or unique about this company?

Probably the commitments. They're way committed and determined to their offerings and decisions.

Are there any areas for improvement or something they could have done differently?

Yes, definitely. They can improve their teams capabilities by offering certain trainings, modules and certifications.

Please describe your company and your position there.

Paybot is an online market rate update platform for dairy owners to keep a check and balance on daily rate alerts announced in the market for dairy FMCG goods. I am the owner and chief developer for Paybot, which I made around 3 years back finding the gap in such niche.

For what projects/services did your company hire Ideators?

We found Ideators through an online search as a local cybersecurity services provider, which had the same services such as VAPT, testing, assessments, and also the audit of the application. We asked them to find out any loopholes and drawbacks in our system's security

How did you select this vendor and what were the deciding factors?

We found them on Google as a cyber security company offering the services in a quite affordable and convenient method. The selection was based on their available cybersec professionals, their quick insertion in our project, ease of communication being a local company and lastly the pricing

Describe the project in detail and walk through the stages of the project.

The stages of the project were:

1. Understanding of our web application, its framework, its functionalities, processes of sign in, sign out, stakeholders within the software, users, admins, etc.
2. Performing penetration testing to find loopholes in our codes
3. Performing secure code review
4. Prepare security review report & provide their feedback on the findings and their solutions

How many resources from the vendor's team worked with you, and what were their positions?

2 profiles from Ideators worked on this project:

• A project manager who performed all the communications & meetings
• A Cyber security specialist who performed the rest of the technical tasks

Can you share any outcomes from the project that demonstrate progress or success?

Outcomes so far are good, as the project is still going, we are making progress to make our system & data more secure and complex for cyber threats. Ideators have done their job very well and professionally in a limited timeframe. Our system's drawbacks are being fixed, we have also enabled our safeguard against dozens of cyberattacks that occurred last quarter

How effective was the workflow between your team and theirs?

We found the workflow easier, less time-consuming, and user-friendly. Services are complex but their process is very smooth, and our team did not have any issue working with them.

What did you find most impressive or unique about this company?

The best thing about Ideators is their A-to-Z approach! I did not see any company which has such a dynamic and 360-degree coverage of IT & software services.

Are there any areas for improvement or something they could have done differently?

Certainly Yes! There is room for the environment in their work as they can improve their portfolio by adding some major clients, major projects & enterprise-level clients.

Please describe your company and your position there.

I am the Founder & CEO of Miajee's and currently involve in all the e-commerce activities for the company

For what projects/services did your company hire Ideators, and what were your goals?

Our company hired Ideators for the design and development of a new e-commerce store on Shopify. We started migrating it from WordPress to Shopify. Also, we are working with them to develop sales funnels for the whole website for all products, categories, and brands. We have observed that Ideators & their team are experts in developing and managing the eCommerce marketing automation for scaling the brand in multiple regions including, Facebook ads and google marketing campaigns. Further, they are also currently involved in doing SEO for Miajee's website.

How did you select this vendor and what were the deciding factors?

After through research within the market, we found that Ideators are suitable as they have the core competency in

1. Building Shopify website & scaling them up
2. Sales funnels in depth experience
3. Proper strategy for SEOs
4. Utilizing FB ads campaigns and proven record for converstions

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Understanding of current Wordpress websites and their bottlenecks
2. Developing the strategy for going on Shopify and how can we scale it up
3. Designing the theme and layout of the stores
4. Defining the KPIs for the marketing and chosing the right automation tooks e.g. Klaviyo, Yotpo, Hubspot, Semrush and others to work with
5. Developing the sales funnels to develop marketing ads and creatives

How many people from the vendor's team worked with you, and what were their positions?

1. Roohan - Project Manager
2. Hamza - Lead Web Developer
3. Usama - SEO & Digital Market Strategist
4. Syed - Ads Specialist

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Shopify Website was launched Bounce rate decrease from 70% to 50 % matching local user experience Applying Facebook ads and increasing ROI by 40%

Describe their project management style, including communication tools and timeliness.

Project Management and task management by Trello and Google sheets Communication = Slack, Zoom & Emails

What did you find most impressive or unique about this company?

They are agile, nimble, and always iterative to succeed.

Are there any areas for improvement or something they could have done differently?

More international fashion brands exposure would help my brand to succeed in quick time

Please describe your company and your position there.

I am serving as the chief operating officer at Vertex HSE Service (Pvt) Ltd, we are a human safety engineering services and consulting firm with operations in Pakistan, UAE, and Saudi Arabia. We offer all kinds of safety engineering and consulting services.

For what projects/services did your company hire Ideators?

We were seeking software engineers to make our systems for HSE consulting, ERP for our records, and regulatory matters, the software has to be as per international standards for managing entire HSE operations for our multiple clients.

Since we belong to the HSE domain and had no previous experience in the software field, we decided to outsource our software segment to Ideators, which appeared to be the competitive service provider as per our analysis.

How did you select Ideators and what were the deciding factors?

We inquired about the best and leading software companies with local operations, ideally for small-scale businesses, so Ideators came into our radar, because of their recent work for one of our related clients. Therefore we decided to move forward with Ideators

Describe the project in detail and walk through the stages of the project.

The project was initiated in a very quick manner because our requirements and budgets were quite open and straightforward. The RFQ phase took around a week, which was later accepted and mutually agreed upon by our management. Then the given resources were observed and vetted, before the takeoff.

Describe the recruitment process in detail.

The given software engineers by Ideators were vetted and interviewed by our management, since they were already recommended and qualified for the job, we took the advice and quickly started the project with the Ideators team that included of Technical project manager, senior software engineer, software engineer, UI/UX engineer, and QA analyst.

Can you share any outcomes from the engagement that demonstrate progress or success?

The timeline for the whole project and engagement was around 15 months, which is going really great at this moment. We see a great pace in the working of the team and see the great alignment of the team with the goals

How effective was the workflow between your team and theirs?

Workflow, communication, and transparency are up to the mark, to make things easier for all stakeholders who are part of this engagement. Both parties (Vertex HSE & Ideators) are on the same page in order to make the flow simpler and result-oriented.

What did you find most impressive or unique about this company?

Their energy to solve problems is their key quality and the most impressive part of the partnership.

Are there any areas for improvement or something they could have done differently?

Meanwhile, we would suggest they focus more on the engineering/industrial sector for better business opportunities

Please describe your company and your position there.

SolNex is the company organizing sales and services regarding solar energy in Pakistan. I lead the organization as Co founder of the company.

For what projects/services did your company hire Ideators, and what were your goals?

We were looking for real time energy monitoring software for our clients to better calculate the savings and predict for further expansions and system design.

How did you select this vendor and what were the deciding factors?

We found them through LinkedIn. The price and professional approach of vendor was up to the mark and satisfactory. Therefore we opt them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Stages follows

1. BRD (Business requirement document) preperation
2. Wire frames (Provided by Ideators)
3. UI/UX
4. Prototypes and usability testing
5. deployment and live

They used the web application based technology mainly on PHP and Laravel

How many people from the vendor's team worked with you, and what were their positions?

The followoing key persons were involve the project. Roohan Shah (Project Manager) Ahmed (PHP developer) Zain (UI/UX designer)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Monitoring of system is satisfactory, the results are optimizing the energy as before results were on certain assumptions.

Describe their project management style, including communication tools and timeliness.

Effective and efficient styles of project management we found with them. We communicated through email and phone.

What did you find most impressive or unique about this company?

Professional approach and customer dealing.

Are there any areas for improvement or something they could have done differently?

Yes, diversification of resources.