What evidence can you share that demonstrates the impact of the engagement?
The frequency of usage is crucial to my application. We have a process called “lookups,” which ended up being a key feature in our program. I requested that we track those members from the beginning. The more lookups I have, the higher the frequency at which customers are using my product.
How did idea box perform from a project management standpoint?
Since I’m not from the IT industry and have no knowledge of its particulars, idea box was patient with me. Because of the suitability to the market, we had to go through several changes. It’s a unique product, and idea box responded to any change requests I had regarding the platform’s logic and backend analytics. They accommodated to those at a reasonable price.
Even though we had a finished product, it still needed to be marketable. Customers were pointing out issues I missed, so we had to go back and make those changes happen. There were some painful times, but idea box was able to listen and mitigate. Eventually, I was able to interact with their coders directly, which made the process more efficient. They’ve become my product support team that I can speak to at any time.
What did you find most impressive about them?
idea box listens to their clients. They’re keen to know what’s behind the project.
Are there any areas they could improve?
No, there are none that I can think of.
Do you have any advice for future clients of theirs?
Clients should have a clear plan worked out. idea box has an analytical aspect, but the client should be clear on what product they want. Their team can enhance it further, but the clearer the original picture is, the better their output will be.