IDE3

Introduce your business and what you do there.

I’m a partner in a consulting company. We deal in tourism consultancy, doing management consulting in all services related to tourism. We founded the company in August 2016.

What challenge were you trying to address with IDE3?

When we entered our new offices, we called IDE3 to plan everything related to the IT infrastructure, computer software, and so on.

What was the scope of their involvement?

IDE3 has provided 360 IT consulting services. First, they entered the office and identified the connections. They told us what type of IT infrastructure we should buy, including computers, servers, and so on. Then, they connected us to the phone companies and solved everything.

From that point on, they’ve been at our disposal. When we send an email, they answer quickly. If we have some issue with the computers, software, or network, they’re our IT guidance. They do on-site work when they have to do something physically within the company, but 80% of the work is off-site. They have software that allows them to see everything.

We just received their annual reports and recommendations. We're thinking about migrating everything to the cloud.

What is the team composition?

Up to now, we’ve worked with 6–7 people from their team. They have some kind of scale — there are 1–2 people for IT infrastructure, two other people for day-to-day issues, and so on. We deal with different people depending on the issue.

How did you come to work with IDE3?

I used to work for a big company, and IDE3 provided the services there. We were satisfied with their service, so we started working with them when I entered HD Consulting.

How much have you invested with them?

We’ve spent €35,000 (approximately $40,000 USD).

What is the status of this engagement?

My first contact with them was much earlier, but we officially started working with them in August 2016 with this company, and we’re still collaborating with them.

What evidence can you share that demonstrates the impact of the engagement?

The system is working, and there aren’t any problems. Our data is still on a server, but we’ll move it to the cloud, and we know it’ll work right when we do it.

When we started to work from home, there were some problems because not everybody had the appropriate bandwidth connection. However, this wasn’t IDE3’s issue.

How did IDE3 perform from a project management standpoint?

They’re excellent. We receive a short report every month regarding everything they’ve done, so they keep it transparent. Also, every time we have to make an investment, they give us options, and there isn’t a change in their price. Everything they do is within the budget.

To communicate, they have an internal tool in which we type in the problems we have, and they answer immediately. We also use all kinds of Microsoft Solutions, and we’ve agreed they’ll provide education on this.

What did you find most impressive about them?

Firstly, they’re swift. When we write or call for a problem, they act within a couple of hours, which is very important for us to function. Secondly, they’re user-friendly. Even though they explain heavy IT stuff, they always talk to us in user-friendly language so everybody can understand.

Are there any areas they could improve?

No, I don’t have any suggestions.

Do you have any advice for potential customers?

Be as detailed as you can when you first contact them so they can have a great response. If you explain the problem in simple ways, they can address it well.

Introduce your business and what you do there.

I'm the General Secretary of The Croatian Journalist Association, an NGO chamber for journalists that represents most of the journalists in Croatia. I've worked in my role for seven years, and I'm in charge of the organization's financial, organizational, and administrative aspects.

We are not just an ordinary NGO because part of the organization is nonprofit and another is for-profit. We have a massive building in Zagreb where we rent offices and other business estates. We also do some event management in our large hall that we utilize for organization conferences and events. 

What challenge were you trying to address with IDE3?

We hired IDE3 to help us build a custom software system; they also offered some IT services. 

What was the scope of their involvement?

IDE3 worked with us to develop a digital platform database for our members so they can have access to their profiles on the back- and frontend of the database. They'd created our initial database 6–7 years ago, but it was old and needed modernization. We received money from the European Commission to improve our database. We have very complex hardware and software systems, so IDE3 created simpler software systems for our databases. This project allows all 2,000 members of our organization to customize their profiles and access useful information from our organization. 

Now, IDE3 provides maintenance and hosting services for all of our software systems.

What is the team composition?

Our main point of contact is Ivan (Founder and CEO), but we've worked with about 20 teammates from IDE3 over the years. 

How did you come to work with IDE3?

IDE3 was already working with our organization when I first came on board, and I'm not sure how we got in touch with them. However, I've known Ivan for about 20 years; we used to work at a famous radio station together. 

How much have you invested with them?

We’ve invested €60,000–€100,000 (approximately $67,000–$111,000 USD) with IDE3. 

 What is the status of the engagement?

The company has been working with IDE3 for over 10 years, but I first began working with them in October 2015, and our partnership is ongoing. 

What evidence can you share that demonstrates the impact of the engagement?

The digitization of our database has made our work so much easier, and our storage rooms are no longer filled with paper files. We have a lot of members with a lot of data, which has saved us so much time recovering that data.

We're so happy that we're going to utilize this opportunity to continue digitizing and applying new solutions to make our work easier.   

How did IDE3 perform from a project management standpoint?

IDE3 has become so close to us that we regard them as an in-house team — we completely trust them. Their team is accessible and pleasant to work with; they rotate in on projects depending on what needs to be done. We communicate with them via email and phone calls, and they respond quickly. However, IDE3 does prefer written communication to avoid any inconveniences in the future.

Are there any areas they could improve?

There is nothing for IDE3 to improve.  

Any advice for potential customers

I'd advise customers to be very specific and detailed in their requests for IDE3. If customers present their ideas well, IDE3 will develop a good product. 

Introduce your business and what you do there.

I am the B2B and CRM specialist for a leading home appliance company in Croatia. 

What challenge were you trying to address with IDE3?

We hired IDE3 to provide call center services. 

What was the scope of their involvement?

Initially, IDE3 only provided us with call center services that were mainly focused on answering customer calls and potentially resolving customer issues. However, after a few months working on the call center, we expanded the scope of work to include CRM development. We provided the IDE3 team with documentation to outline our needs and existing software. From there, IDE3 created the CRM design and then developed it. We managed our projects and employees through the CRM. 

What is the team composition?

I worked with three teammates from IDE3, including Petra (Business Analyst) and Ivan (Founder and CEO). 

How did you come to work with IDE3?

I inherited the project from a former colleague, who found IDE3 through a referral. 

How much have you invested with them?

We invested over $10,000 with IDE3. 

What is the status of this engagement?

My company has been working with IDE3 since November 2020, and our engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

I've only been working on this project with IDE3 for three months, but I'm delighted with IDE3's work so far. They're very friendly and have provided a lot of quality advice to improve our company. 

How did IDE3 perform from a project management standpoint?

Typically, I communicate with IDE3 through phone calls and email. If there are project issues, we use an online application to convey and resolve them. 

What did you find most impressive about them?

I am really happy with IDE3 because their communication is excellent. Unlike other firms I've worked with, I don't have to wait a long time for a response to any of my messages. I can contact anyone from their team to resolve any questions or issues and they'll respond within a few hours. 

Are there any areas they could improve?

At this moment, I don't think there is anything IDE3 can improve. 

Do you have any advice for potential customers?

I'd advise customers to know exactly what they want from a project with IDE3 and listen to the advice IDE3's team provides. 

Introduce your business and what you do there? 

I’m the managing director of Micom Elektronika d.o.o. We are a trading company that is part of a larger group of companies covering southeast Europe.

What challenge were you trying to address with IDE3?

We needed an IT support partner.

What was the scope of their involvement?

IDE3 is our IT service provider for the entire company. They maintain our existing networks, computer systems, implement new solutions and technology, and change fiberoptics and network connections as needed, among other efforts. They also have remote access to our network and manage everything, including drives, servers, backups, and printers.

In addition to that, their team makes recommendations on IT issues to help improve security levels and backup systems.

What is the team composition? 

We work with 6–7 people from their team, including their CEO, a technical director, and other technicians.

How did you come to work with IDE3?

They were working with us when I onboarded as managing director.

How much have you invested with them?

We've spent less than $10,000 with them so far.

What is the status of this engagement?

We began working together around January 2013, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’re knowledgeable and make excellent recommendations. Also, when we have an issue, they quickly understand it and provide solutions on time. Overall, they know what we need better than we do, and we’re satisfied with every aspect of the engagement.

How did IDE3 perform from a project management perspective?

They are available to consult and suggest solutions whenever necessary. We have meetings on an as-needed basis to discuss a new project.

What did you find most impressive about them? 

They don’t require us to repeat ourselves or have several meetings to understand our needs; they get it and find appropriate solutions quickly. Additionally, they're a polite team, and we enjoy working with them.

Are there any areas they could improve?

I don’t think there's anything they can improve on.

Do you have any advice for potential customers?

Present your needs and expectations clearly, and listen to their advice.

Introduce your business and what you do there.

I’m the owner and partner of EMDA, a legal consulting company.

What challenge were you trying to address with IDE3?

We don’t have expertise in digitalization, so we needed help with IT-managed services.

What was the scope of their involvement?

IDE3 provides a broad range of IT managed services for us; they set up all the digital archives and give ad hoc consulting for the problems we encounter while using these services.

What is the team composition?

We've worked with one person when setting up the system, but now we operate with a team of 2–3 per year.

How did you come to work with IDE3?

I dealt with them when I worked at another company, and I was satisfied with their services, so I decided to reach out to them.

How much have you invested with them?

We've spent €20,000 (approximately $22,600 USD) with them so far.

What is the status of this engagement?

We started working together in May 2017, and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I measure success by their ability to solve our problems, and they've been quick to respond — I give them 10/10 because if I call them right now, they’ll answer and solve it today. Their team is also really good at communicating our problems to the other companies. Additionally, they provide services that we didn't include in the first contract, so they go above and beyond our expectations.  In terms of metrics, we've noticed an increase in our speed, even during the COVID-19 pandemic.

How did IDE3 perform from a project management standpoint?

We communicate via phone calls, emails, and occasional Zoom calls. In addition to that, we live in the same city and have had a few in-person meetings when negotiating bigger deals.

What did you find most impressive about them?

I never once thought I should change my provider in five years, which are very high marks coming from me.

Are there any areas they could improve?

They change their people often, and their staff fluctuates; they’re all good, but sometimes I’d like one main point of contact.

Do you have any advice for potential customers?

They’re outstanding; they’re ethical and honest, so you should trust them. You don’t have to think twice if they’re honest because they fulfill their promises and don’t exaggerate what they can do.

Introduce your business and what you do there.

I’m the managing director and one of the co-owners of TRITEH d o.o., a Croatia-based heating and cooling distributor and service center.

What challenge were you trying to address with IDE3?

We needed their team to build a custom system that accommodated all our digital processes.

What was the scope of their involvement?

We've initially relayed our technical requirements to IDE3, emphasizing our need for a mobile- and web-friendly platform to make our databases accessible. They've devised features that allow us to collaborate on completing documents and secure backups on our devices. Apart from building the infrastructure, IDE3 has also helped us deploy the system across all our computers. Additionally, they've provided IT consulting and maintenance services to address our technical concerns and connect all our meeting rooms to the system.

What is the team composition?

We work with 5–7 resources from their team.

How did you come to work with IDE3?

We engaged a freelancer to handle this project, but unfortunately, his work failed to meet our standards. I found IDE3 online while searching for potential providers to onboard for this task. Apart from their extensive portfolio and field knowledge, I was impressed with how professionally they presented themselves.

How much have you invested with them?

We've spent about €40,000 (approximately $46,000 USD).

What is the status of this engagement?

Our ongoing engagement started in February 2018.

What evidence can you share that demonstrates the impact of the engagement?

We've set high expectations for this project, and IDE3 has exceeded all of those. They're an efficient team that knows what needs to be done to make our system work.

How did IDE3 perform from a project management standpoint?

We communicate via email and phone calls. IDE3 has quick response and delivery rates — we haven't encountered any delays throughout the process.

What did you find most impressive about them?

IDE3 listens to our needs and utilizes the best software and hardware solutions to accurately address those. 

Are there any areas they could improve?

I can't think of any aspect that needs improvement at this point.

Do you have any advice for potential customers?

Set definite goals and give IDE3 the freedom to deliver those creatively.

Introduce your business and what you do there.

I'm a manager at a company that manufactures steel products, including stainless steel. We produce everything from tanks to equipment for the automotive industry and everything else made out of steel.

What challenge were you trying to address with IDE3?

I’m pretty knowledgeable about telecommunications engineering and IT, but I needed collaborators for things I don’t know. I saw several gaps in our IT systems, such as missing firewalls, so we needed help creating a functional system regarding servers and security.

What was the scope of their involvement?

We’ve been working with IDE3 for about five years, and they help with suggestions and guidance. They also provide IT services, starting with consulting with them the best technologies to implement — I use their tips and do further research. Once I choose a direction that’s best for us, we start implementing the solutions together.

They've also helped set up hardware, cloud systems, phone lines, servers, and more — I use them whenever I need technical support and implementation.

What is the team composition?

Until now, I’ve worked directly with ten people from IDE3 in different processes. These include specialists for servers, development, domain controllers, and more.  

How did you come to work with IDE3?

I contacted a few companies, but IDE3 had the best offer and ultimately was the best solution.

How much have you invested with them?

We’ve spent between $25,000–$50,000 on their services so far.

What is the status of this engagement?

We started working with them in June of 2016, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

All the work we’ve done has been successful.

How did IDE3 perform from a project management standpoint?

They’ve been good in this regard. We’ve made realistic agreements, and they’ve reached all deadlines. We don’t need any project management tools with them — we make plans, and they deliver as agreed.

What did you find most impressive about them?

I met their CEO at our first meeting, and he’s the kind of guy you can trust. We must go in the same direction with them when we agree on something; they’ve done this in every project and delivered according to plan.

Are there any areas they could improve?

I don’t think there's anything they can improve on – every team member I’ve met has been great at their job.

Do you have any advice for potential customers?

They listen and try to find affordable solutions that meet our standards, so have clear objectives for them.

Introduce your business and what you do there.

I’m a member of the board of a small, licensed financing institution in Croatia. We have around 15 employees. According to local law, we’re obliged to have regulated IT services and security processes.

What challenge were you trying to address with IDE3?

Since we don’t have full-time employed specialists, we engaged them to outsource our IT system maintenance and support.

What was the scope of their involvement?

We received some recommendations from our required yearly audit. With IDE3, we’ve done network and server consolidation, migration of all our users to the new Office 365, and protection and configuration of our basic network.

First, they provided us with documentation on the audit and all the details of their recommendations, including the pricing. Since we’re not IT specialists, they have to explain to us complex IT matters in a simple way.

They’ve changed the firewall technique and done some recapitulation and reorganization of our IT room. We’ve also followed their advice on purchasing equipment. Additionally, they offer hosting services and provide onsite and online support. They visit us offsite when it’s necessary.

All in all, we rely entirely on their support, which has been ongoing for almost three years.

What is the team composition?

We work with 4–5 specialists depending on the field which we have to work on.

How did you come to work with IDE3?

We chose them through a selection process. Since we have an agency supervising us, we invited several lenders to meet the legal requirements we have to fulfill. Their author was the best on our requests, so we chose them among multiple service providers.

How much have you invested with them?

We’ve spent about €10,000 (approximately $12,000 USD) this year.

What is the status of this engagement?

This project started in September 2019, but we’d already done some work with them six months before that. Our partnership is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re very satisfied with this partnership. Their team makes our life easy because they're extremely helpful and professional, and they respond quickly to our calls. We don’t even think of changing providers because we’re satisfied.

How did IDE3 perform from a project management standpoint?

Everything they described in their offer has been performed according to the plan. They’ve followed all the steps promptly. Also, they’re quick to respond to our needs. Their team is very communicative, and they’re able to explain complex IT matters to us.

Communication is typically by phone or email. We don't have any platform as a tool.

What did you find most impressive about them?

They’re very professional and reliable. We’ve never felt that something didn’t meet what we’d agreed upon. IDE3 adapts to us, and they do their best to put us first as a client.

Are there any areas they could improve?

Communication would be easier if they’d have somebody from our side who better understands them. Otherwise, I don't see much at the moment that can be improved.

Any advice for potential customers?

I’d recommend them to other financial institutions.

Introduce your business and what you do there.

I’m the marketing manager for an accounting and consultancy firm.

What challenge were you trying to address with IDE3?

We needed help with IT services.

What was the scope of their involvement?

IDE3 is our standard IT services provider. They handle our computers and IT systems. They make sure everything runs smoothly. They also take care of the company cell phones that we use and also the IT phone systems that we use.

Most of the work is remote. They do come by once a week if there’s something that needs to be handled onsite. Additionally, the team helps us set up and configure our wireless network.

Initially, they were designing the IT systems and the migration to Microsoft Office 365. When that was completed, there wasn’t a project per se. They provide continuous support.

What is the team composition?

We are in contact with the main account person. They delegate a list of tech support employees who handle particular cases.

How did you come to work with IDE3?

I worked with them in the past but I’m not the one who contracted the service within this company. At my previous office, we learned about them by word of mouth. It’s a relatively small business community here, and we got good praise from some of their clients.

How much have you invested with them?

Over 10,000 euros (approximately $12,000 USD).

What is the status of this engagement?

We started working together in January 2021, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

As a matter of principle, we require an immediate response within one working day. They are fast in providing this service. It’s an ongoing cooperation on a daily basis.

How did IDE3 perform from a project management standpoint?

The easiest way to communicate is by submitting a ticket via email. They can hook to our computers with a remote system like TeamViewer. We can also call their office and somebody will respond and transfer the call to the appropriate person to resolve the issue.

What did you find most impressive about them?

IDE3 understands that it’s often difficult communicating with IT people. They know how to make processes simple. They understand business managers need to make IT system decisions based on business metrics without knowing what the IT background is. They’re able to communicate business person to business person. They won’t drown you with IT details that you may not be familiar with, which is a huge strength of theirs. 

Are there any areas they could improve?

They are dependent on these very few, highly communicative persons. It’s always a challenge to continuously be providing the same level of service if they want to grow their business. They’re reliant on a small team of core personnel to handle the business.

Do you have any advice for potential customers?

Define a scope of work that’s realistic. Listen to their advice. The IT problem isn’t easy to solve. It will require some investment and forward-thinking.

Please describe your company and your position there.

My company is engaged in financial and digital consulting. I work as an assistant office manager.

For what projects/services did your company hire IDE3?

Id3 are our external collaborators for IT issues. They are our support for all challenges related to IT equipment as well as always available support for all IT problems, ie challenges that we cannot solve on our own.

What were your goals for this project?

Our goals are the smoothest possible business and the best possible IT training so that all jobs and tasks run easier and faster

How did you select IDE3?

We selected them on recommendation

Describe the project in detail.

They maintain our IT equipment, computers, take care of a good internet connection so that we can work without interruptions and interruptions. If we have technical problems with the computers, they perform a check and eliminate the problems or refer us to an authorized service center.

They are always available or respond in the shortest time, they are kind and always have maximum understanding and patience for all questions. They install all the necessary programs and always suggest the best options for what we need in relation to the work we do.

They are always supportive in all problems and new situations when it is necessary to manage the emails of colleagues who leave the company.If necessary, they immediately come to the address of our company if the problem cannot be solved remotely.

They successfully and quickly completed the relocation of our company to a new and much larger location. Installed all internet cables and connectors, and amplified internet signals.

What was the team composition?

I work with David, Davor, Siniša, Joža most often.

Can you share any outcomes from the project that demonstrate progress or success?

Every challenge that ID3 solves for us is actually successful. She would point out the relocation of their company to a new location in a twice as large space, which they designated as IT support extremely quickly and successfully.

Given the way they work, they are extremely open to teaching and explaining every step they take, so in a short time I learned a lot about IT challenges.

How effective was the workflow between your team and theirs?

Extremely large. Each step is done with education and in a way that I understand why and how a certain challenge is best solved.

What did you find most impressive about this company?

What is most impressive to me is their attitude towards people who are amateurs in informatics and IT challenges like me. They are infinitely calm, open to conversation and explanation in a way that I can better understand the issue.

Also, they are always ready for education and there is no problem that we as an IT partner have not solve

Are there any areas for improvement?

From my point of view they do not exist. They are simply great in all areas where we have had any IT challenges