Best practices of mobile development

We are iD EAST — a mobile software production studio. We create effective mobile solutions for business. Our portfolio includes more than 150 mobile solutions: applications for banks, restaurants, online stores, fuel networks and others.

We are professional team of project managers, mobile developers and Internet marketers — the best graduates of Russian universities. We provide full product cycle: analytics and consulting, design, project management, developing and testing, promotion, support.

We work with big and successful companies to create useful and profitable mobile applications. We participate in the implementation of promotional applications with using a variety of technologies (including augmented reality). Also we have extensive development experience in the field of mobile advertising, digital media, mobile payments, integration of software products based on SAP.

The aim of iD EAST is effective interaction with a customer to achieve a common goal — release of a useful and demanded software product. To achieve this goal it is required to perform certain procedures and mechanisms for formalizing all the processes of development control and reduce the risks of financial and time losses. That is we follow accepted successful practices in the field of project management and perform our obligations iteratively: as an internal standard we have adopted a Corporate project management system for regulation of the sequence and the content of each stage of development.

Work is performed in accordance with Project Management Body of Knowledge and functional modeling methodology of IDEF. We base on well known practices and our own previous experience developing software solutions in the field of IT.

 
Undisclosed
 
$25 - $49 / hr
 
50 - 249
 Founded
2009
Show all +
Moscow, Russia
headquarters
other locations

Portfolio

Key clients: 

Siemens, Starbucks, Toyota, Sberbank, BNP Paribas, Х5 Retail Group, Renault Nissan Bank, Forbes Russia, VTB Bank, Rosgosstrakh Insurance Company, Open Broker, Apteka.ru, Sberbank Leasing, Х-Fit, Rolf, 360TV, Mail.ru, Gazprom neft, Rosneft, Mosoblgaz, Popular Mechanics, Petrol Plus, Tanuki, Enter Sviaznoj, Donstroy-Invest, Maindoor, Skate’s, Vedomosti and others.

Srochnodengi

The "Srochnodengi" project provides the clients of MKK "Srochnoedeni" LLC access to information resources and carrying out loan operations remotely, without the need to contact service offices.

The Company's clients are offered a tool for repaying and extending the loan, as well as increasing the amount of the loan.

Rolf

Mobile application "My Rolf" has a wide functionality, which allows processing of most typical customer requests. "My Rolf" app allows customers to use:

  • My ROLF Personal account;
  • Fast online service record, work completion notifications, service history and recommendations;
  • Loyalty program with points, privileges and favorable offers;
  • Quick calculation and processing of the application for insurance of OMI and hull insurance;
  • Convenient online recording for test drive, history of completed test drives and much more.

NPF Sberbank

Personal Cabinet for clients of the NPF Sberbank (Sberbank Non-State Pension Fund) Mobile applications (iOS & Android), project implementation included:

  • Business analysis and the apps design;
  • Apps development;
  • Integration with the Fund's systems through API;
  • Integration with OpenID (through 1 external API);
  • Integration with ESIA;
  • Integration with Google Maps;
  • Integration with Internet acquiring of SAL.

TV Channel 360

The TV Channel 360 offers mobile application users to become a 360 Reporter.

The mobile application "Reporter 360" gives an opportunities to:

- view the tasks from the Editorial Office of the TV channel 360;

- Download video and photos from your smartphone;

- view materials published by other users;

- track the accumulation of points on your profile page;

- conduct video streams from the scene, which can be published live on the TV channel 360 ° on YouTube and Facebook

Тurnadzor

«Turnadzor» is a national lens in the sea of travelers information.

With the help of the «Turnadzor» applications (iOS/Android/Web), you can leave your video calls about rooms, hotels and the surrounding infrastructure. A reservation service is available for the like hotel.

X5 Retail Group

X5 Retail Group mobile application (Android) for the Quality control Department.

Integration with SAP QM made it possible to increase the employees mobility and work with SAP QM software without being tied to a fixed workplace. In the application realized there is a personal cabinet, search, lists of quality control documents, possibility of Quality control processes documentation and online reporting.

Siemens

The «Siemens» in Russia» (iOS & Android) mobile applications are presentation applications for the Siemens head company in Russia, Belarus and Central Asia, through which it is possible to: obtain detailed information on the business of the company and its divisions; be aware of the latest news and events of Siemens; read about innovative technologies and inventions and much more.

Roskachestvo

"Roskachestvo" mobile applications (iOS & Android) allows to make informed decisions about the purchase of goods based on the results of objective researches.

The main services of the application:

- scanning of the product's barcode and issuance of information on its quality;

- providing information on the quality of other goods in the category;

- the ability to share information in social networks.

VTB

iD EAST is carrying out a complex of works of the VTB "Mobile Bank for Individuals" (iOS & Android Apps) development since 2017. Using the mobile applications, bank customers are always aware of the accounts status, cards, loans, deposits and payments history. Applications allows performing various operations: pay for mobile communications, Internet, community facilities, transfer money to another client, etc.

 

Cardif

In the “CARDIF Auto” application implemented opportunity to carry out a car inspection, to record obtained result using a mobile device camera, to form and send documents according the filled data, to receive and view response documentation.

RN-Bank

Within the project framework, the iD EAST team carried out the system engineering, developed iOS/Android applications, Middleware, integration with outward and Customer services. 

Opening Broker

Within the framework of the project, the iD EAST team developed the mobile application functional, thanks to the fact the clients of JSC “Opening Broker” has got an opportunity to keep track of the state of the account, to look through stock quotes, to manage services and – the most important thing – to make deals with tools of the Moscow stock exchange from the screen of their smartphone.

 

Rosgosstrakh

PJSC IC "Rosgosstrakh" is the largest domestic insurance company.

Combined mobile application for insurance and banking products of the Rosgosstrakh Group, ensuring the access of the Rosgosstrakh Group clients to a range of transactions (from viewing the balance sheet to transferring funds between accounts, from payment to opening new accounts):

- client personal account;

- protected access (login / password);

- insurance and banking products information;

- service offices location information with reference to the user's geo-positioning;

- card to card funds transfers;

- notifications;

- client assistance in case of an insured event.

Sberbank Leasing

In the application has been realized user's personal profile, leasing calculator, the possibility of selection of a car, chat and many other necessary functions for the clients of JSC “Sberbank Leasing”. As well as there was realized the administrative panel for filling and editing of content of applications.

Within the framework of the project, some works were carried out on customer’s requirements, including business analysis and design, integration with the Customer’s API, with outward services, software products etc.

Theo Jansen Moscow Show

Promo-app for 2014 Moscow exposition of Theo Jansen's mechanisms.

Tanuki

Mobile application for fulfillment of restaurant orders in Japan cuisine restaurant "Tanuki".

Siemens

The main information about Siemens, its history and activities in Russia. 

Petrol Plus

Loyalty program and smart navigation for Petrol Plus clients.

Mosoblgaz

Private mobile office of Mosoblgaz client: payments, control, analytics. 

Don-Stroi Invest

Promo-apps for "Alije Parusa" and "Dolina Setun" housing estates exposure. 

Gazprom-Neft

Navigation and smart search of gas stations. 

Sberbank Online

Best Russian mobile banking application.  Period of development and support: 2012-2014.

Reviews

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App Dev for International Insurance Company

"We’ve liked working with them, and we’ll use them for future projects."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2017 - Ongoing
Project summary: 

iD EAST assisted with mobile app development for iOS and Android, creating two solutions—one client facing so that customers can view claims and more, and an internal app so that partners can validate them.

The Reviewer
 
5,001 - 10,000 Employees
 
Moscow, Russia
IT Manager, Insurance Company
 
Verified
The Review
Feedback summary: 

Their team produces robust apps that users appreciate, though the app for end customers still has work to be done to it. iD EAST’s team conducted a seamless workflow, using several means for communication and project management, bringing efficiency to both projects.

BACKGROUND

Introduce your business and what you do there.

I’m an IT project manager for an insurance company that’s part of an international provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iD EAST?

We needed to create several mobile apps for our business, including one for our partners and one for our final customers. The general goal was to improve our business and the overall communication with end customers and partners.

SOLUTION

What was the scope of their involvement?

iD EAST developed a special mobile app that allowed our partners to solve requests from end customers regarding car insurance. The app can be used to check claims and see if they’re valid for payment. The second one is a typical mobile app for end customers, where they can see claims and other information or cancel their policies.

We provided documentation, but not a lot. Most of it was created by iD EAST, and they developed the apps for both iOS and Android platforms. They could’ve developed them as cross-platform apps, but we decided to build native versions.

What is the team composition?

I worked with a project manager and around four other people from their team during the project, along with two people from the sales department. All in all, there were about 6–7 people involved.

How did you come to work with iD EAST?

We have a standard procurement procedure. They were the best choice from a list of several contractors due to their price and other factors.

What is the status of this engagement?

We started working with iD EAST before I joined the company in January 2017. The development of one app is still ongoing, and we finished the other in September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback has been very good for the first app. The second app is also considered good enough to be launched to the final clients. Users are satisfied with both solutions.

How did iD EAST perform from a project management standpoint?

Their project management and development teams performed excellently. We have several other contractors, and iD EAST has been great in comparison. We mainly communicated using the Telegram messenger, along with phone, email, a specialized task management system, and a wiki system where we provided some requirements.

What did you find most impressive about them?

We’ve liked working with them, and we’ll use them for future projects.

Are there any areas they could improve?

The communication between our internal team and iD EAST could be improved. They’re located in a different town, and they’ve worked as remote contractors, so we haven’t had very good communication between our internal infrastructure team—who only use email—and them. This isn’t a problem of theirs though.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They integrated into our environment.
  • 5.0 NPS
    Willing to refer

iOS & Android Dev for Bank

"Customers reported being happy with the application."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2016 - June 2017
Project summary: 

iD East developed an online channel for a bank, producing Android and iOS native applications. They included passport recognition, promo payments, and integrations with core banking systems.

The Reviewer
 
201-500 Employees
 
Moscow, Russia
Igor Otlin
Digital Manager, RN-Bank
 
Verified
The Review
Feedback summary: 

The finished application received positive feedback from customers and is able to display complex information in an informative and user-friendly manner. The team ensured the project ran smoothly and impressed with their business know-how and awareness.

BACKGROUND

Introduce your business and what you do there.

RN-Bank is a Russian bank. I work in its innovation and digital management department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iD East?

We needed to develop a new online channel for communicating with our customers, in the form of a mobile app and online banking. We also asked them to develop our online sales channel and to sell our insurance policies online.

SOLUTION

What was the scope of their involvement?

The scope was huge, starting with an integration with our core banking system and other options like client request forms, online payments, and basic loyalty programs based on timely monthly payments. Other functionalities include a payment schedule and online insurance sales, as well as standalone products like extended warranties for credit customers and for medical insurance.

The apps were developed for Android and iOS, as native apps. They’ve developed 10 applications with different branding, per our different partners’ requirements. We have a single app on the App Store, given Apple’s internal policy, but we have five applications on the Play Store, with different branding.

We have automatic passport recognition via photo, and automatic recognition of car insurance policies uploaded by our clients through the mobile app and the web. We also established promo payments with iD East. It was a CRM campaign for zero-commission payment. Our customers incur commissions for online payments, and we gave them zero commission for the first three months. The promo campaign was also done by iD East.

What is the team composition?

I’ve worked with 4–5 members from iD East.

How did you come to work with iD East?

We made a short list of companies, and iD East was one of the groups that had the right profile for us.

What is the status of this engagement?

We started working with them in December 2016. We’re still performing tasks like fine-tuning online sales, but most of the work is in production. We launched the applications in summer 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We ran phone satisfaction surveys and customers reported being happy with the application. It displays complicated banking information in a simple way.

Currently, we have a commission but our customers don’t like it, so the ratings on Google Play and the App Store are poor as a result. It’s not an issue with the developer, but an internal one with our bank.

How did iD East perform from a project management standpoint?

They are really impressive in that they’re business oriented. They don't just do what we request in the technical description; they’re always involved in the project, and they go deep into the details. They don’t have the same experience as us but they try hard. They work even quicker than planned.

They came to our office at the start and the end of the project, and we communicated via Basecamp most of the time. We also communicated by phone each week.

What did you find most impressive about them?

I don’t know what we could’ve achieved or where we’d be today, had we not worked with a company like them. They're professional, they know a lot about mobile applications, and their work is exceptional. We’re happy to have them in our portfolio.

Are there any areas they could improve?

They are located in St. Petersburg and our bank is located in Moscow, so it can take them some time to travel to us. There have been some critical issues, but most of our problems were solved by phone.

Do you have any advice for future clients of theirs?

None.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for a Financial Application

“They impressed us with their efficiency and personal engagement in the work.”

Quality: 
5.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 – Apr. 2018
Project summary: 

iD EAST developed a mobile app that provides direct access to both the Moscow Exchange trading system and clients’ personal accounts. The iOS version is complete, and the Android version is in progress.

The Reviewer
 
Moscow, Russia
Alexey V. Khorunzhiy
CIO/ Open Broker, Otkritie Broker Joint Stock Company
 
Verified
The Review
Feedback summary: 

iD EAST developed an app that increased the number of active customers and online trades made via mobile devices. Users appreciate all the new capabilities it features. The team worked diligently and delivered a high-quality product that ensured customer satisfaction.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of Otkritie Broker Joint Stock Company. Our company provides direct access to Russian and international stock markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iD EAST?

We ran an app development competition among financial services organizations operating in the Russian stock market. Competitors were required to develop iOS and Android apps that could connect with our API and let our clients access their personal accounts, set up their services, and make online trades.

SOLUTION

What was the scope of their involvement?

We tasked iD EAST with developing a mobile app that connects to our API.  The product lets our clients access their personal pages on our website. Users can set up their preferred services and make trades online, entirely on mobile.

What is the team composition?

I mainly interfaced with their CEO and Senior VP of Business Development. iD East’s team is comprised of a project manager, two developers each for both the iOS and Android platforms, and two testers. For critical issues, they’d also reallocate development resources from other projects on a temporary basis.

How did you come to work with iD EAST?

We created an open proposal for a fixed amount of work and invited about 35 companies to tender. Each contender had experience with building financial apps for mobile devices, and that operated within our domain. We selected two finalists based on pricing, staff, and approach to communication and development. After holding Skype interviews with both potential future developers, iD EAST scored higher.

How much have you invested with them?

We worked on a fixed-price contract for a set number of functionalities to be implemented. While iD EAST didn’t exceed the price set in the beginning, development increased in duration by several months.

What is the status of this engagement?

We started working with iD EAST in August 2017. They completed the first beta version of the iOS app by the end of February 2018. After a month of stabilization, we made it available to our clients at the beginning of April.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our new app has been in use for several months now. After we introduced the first version, we saw a marked increase in our number of active users. In addition, we’ve started to attract new clients. Our clients greatly appreciate the new product iD EAST delivered. It’s had a positive impact on our company’s reputation. Most notably, clients are now making more trades now they have the option to do so via mobile. It’s an excellent solution for users who only access the platform on a weekly or monthly basis.

How did iD EAST perform from a project management standpoint?

We mainly interacted with iD EAST through collective discussions on Skype video calls. They were available to discuss issues nearly 24 hours a day, even after working hours. We used a bug tracker and Confluence to make changes to the software’s design and functionality. Since they’re located relatively closeby in St Petersburg, Russia, they were able to visit our Moscow offices when needed. We met in person for the kick-off and at several milestone points, but most of our communication was virtual.

What did you find most impressive about them?

They impressed us with their efficiency and personal engagement in the work.

Are there any areas they could improve?

They could improve their planning and implementation on the Android development side. They’re still finishing that version and are currently behind schedule by two months. 

5.0
Overall Score Their contacts and communication are outstanding.
  • 3.0 Scheduling
    ON TIME / DEADLINES
    This is dependent on both of us.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    My rating is for their iOS work.
  • 5.0 NPS
    Willing to refer
    I’d recommend them as long as it didn’t impact our project. We’ve established a lot of new plans for them.

App Development for a Leasing Company

"Everything was great. It’s a good company." 

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2017 - Apr. 2018
Project summary: 

iD-EAST developed an iOS and Android app that provided content for an end-client.

The Reviewer
 
Moscow, Russia
Head of Internet Projects Department, Sberbank Leasing
 
Verified
The Review
Feedback summary: 

The final product fulfilled project requirements, and iD EAST effectively resolved all issues encountered along the way. They provided multiple channels of communication and were amenable to staging resources in-house.

BACKGROUND

Introduce your business and what you do there.

I’m the Head of Internet Projects at a leasing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iD EAST?

We needed app development help.

SOLUTION

What was the scope of their involvement?

They developed our mobile app – a contact application for our end-client – for iOS and Android.

What is the team composition?

I had one main point of contact.

How did you come to work with iD EAST?

We found them on the internet and were impressed by their high position in our national mobile developer rankings. They also have won several awards in competitions.

What is the status of this engagement?

We worked together from December 2017 until April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We gave them our requests and they provided us with a quality product. We had some small problems, but they were resolved. We’re happy we worked with them.

How did iD EAST perform from a project management standpoint?

Part of their team was in-house with us, but we also used email and phone calls. Everything was great. It’s a good company.

What did you find most impressive about them?

Everything went really well.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Electronic Manufacturing Company

"We got a lot of good comments from clients who used the app."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

iD EAST partnered with a tech company for the purpose of developing a native iOS app. The agency created the screens and design, and also built a parallel Android app.

The Reviewer
 
10,000+ Employees
 
Munich
Multimedia Director, Electronic Manufacturing Company
 
Verified
The Review
Feedback summary: 

iD EAST helped to build an app that received fantastic user feedback and portrayed a positive image. Throughout the partnership, the agency exceeded expectations. They impressed with their fresh creativity, development expertise, and commitment to delivering an excellent product.

BACKGROUND

Please describe your company.

We’re an international technical and innovative company located in Germany.

What is your role and responsibilities?

I work in the Russian branch of the company, and I’m responsible for the online, multimedia, and social media digital communications.

OPPORTUNITY / CHALLENGE

What was your goal for working with iD EAST?

We contacted iD EAST when our company had an anniversary, 160 years in Russia. So, it was a huge day for us, and we wanted to create something special, something that we could share with our clients, partners, and with employees, to tell them about what we’re doing in Russia and about our history, something like an image product. We decided to build a mobile app for that reason.

SOLUTION

Please describe the scope of their work.

At first, iD EAST developed an iOS app for us. They created all the screens and design for it. Then, they built a parallel Android app for us. Right now, we’re updating it because our company has changed its structure, so we need to change some of the information that is currently in the app and make it more up to date. So, right now, we’re working with them as well to change it.

What was your process for selecting iD EAST with which to work?

We have a tender committee of around seven people. The tender was led by our supply chain management department. I think eight or ten companies participated. Some of them were expensive, like €50,000 [approximately $54,000] for the project, and some companies rejected the offer. We had around six companies participating in the pitch and iD EAST had the best creative idea. The price was a little bit higher, but then we had some negotiations, and they dropped the price a little bit. The creative idea was perfect and was the ideal concept for us at the moment.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

The size of the project was in the $10,000 to $50,000 price range.

What is the current status of the project?

Our partnership with iD EAST started two years ago and is ongoing for updates to the app.

RESULTS & FEEDBACK

Do you have any statistics, metrics, or general feedback from the project?

We got a lot of good comments from clients who used the app during our anniversary event. We are happy with the results of the app.

Is there anything unique about them that really makes them stand out, compared to other companies?

I would say that the iD EAST project manager working on our app was good. He tried to create a good application that he could be proud of. Sometimes when I work with other companies, they don’t want to go the extra mile. In this case, the project manager was kind, and he was really trying to do his best to make our application the best among the corporate applications at that moment. We really appreciated that. Plus, the creative concept was great. All the other concepts that were proposed to us by other companies were quite boring. We have strict corporate guidelines, so it was quite difficult to create something nice and creative that abided by our guidelines. iD EAST managed to do that. I could not be happier.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

When we chose to do the Android app, we got a different project manager from the iD EAST team. I was less impressed with the Android project manager. I would have appreciated it more if the guy from the iOS development had taken care of the Android project as well. I still think they did their best to create a good application, so I wouldn’t change anything.

What advice would you give a future client of theirs?

They need to keep in mind that the developers are in different towns, so they’re not located in Moscow. You have the ability to have a face-to-face meeting, but you also have to have some phone calls, and it’s quite difficult sometimes to explain what you want to say on phone calls.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Android & iOS Application Development for Education Company

"We could not be happier with our relationship with iD EAST."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

An education startup hired iD EAST for assistance in the creation of their mobile app. The agency developed the software and logistics, and handled all other technical aspects of the project.

The Reviewer
 
11-50 Employees
Alexey Vagin
Manager, eQueo
 
Verified
The Review
Feedback summary: 

iD EAST helped develop an app that receives excellent feedback from its beta users. The agency earned praise for their seasoned professionalism, exceptional customer service, and attention to client relations. Their skill and commitment built a trusting long-term partnership. 

BACKGROUND

Please describe your company.

Our company is eQueo, a startup in the education business sector. We developed a new setup for e-learning on mobile devices. We work with various professional sectors, including insurance agents and sales managers.

OPPORTUNITY / CHALLENGE

What was your goal for working with iD EAST?

Our company had just created the concept for the e-learning service. It had never been done before, so we had to build it from scratch. We partnered with iD EAST to develop the mobile app.

SOLUTION

Please describe the scope of their work.

Our company had the concept for the app prior to partnering with iD EAST. I personally also had some experience with similar projects, so I had an idea of how to plan our project. iD EAST was involved with the development process of our iOS and Android OS apps. The iD EAST team developed the software, the logistics and all of the technical aspects of this project. The iD EAST team also optimized UI [user interface] for iPad and Android tablets and integrated them in the back-end system that they had previously developed.

What was your process for selecting iD EAST with which to work?

We did some basic research on various app developers and vendors. We found iD EAST, looked at their references and ratings for mobile app development. They have a great portfolio and a great online reputation. That convinced us to partner with iD EAST, and we’re glad we did.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

The size of the project is approximately $100,000.

What is the status of the project?

This is an ongoing project. We have work planned out through the end of this year. We are going to launch the project widely this summer.

RESULTS & FEEDBACK

Do you have any statistics, metrics, or general feedback from the project?

Because we have not launched yet [as of April 2015], we don’t have concrete metrics or stats. However, we are preparing for the commercial launch and have done some internal testing. We reached out to several companies to test our product, and we have received a high level of satisfaction from our first customers. So far, the results are great.

Is there anything unique about them that really makes them stand out, compared to other companies?

iD EAST’s customer service and attention to client relations really stood out to us. They have really well-developed customer service procedures. They fixed any issues that we had in a very quick and professional manner. We could not be happier with our relationship with iD EAST. 

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

We had some difficulties in the beginning because iD EAST uses developers from different countries and with different experience. We had difficulties in the development for the Android software. We didn’t have any problems developing our iOS app. We had some difficulty with the Android app because that app needs to work in a wide range of platforms and products. That has more to do with the Android regulations, rather than the development process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    There is a great cost advantage compared with companies from Western Europe.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer