iBovi Strategic Cybersecurity Inc

BACKGROUND

Introduce your business and what you do there.

I’m the service manager for a cafeteria called Brûlerie Faro.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iBovi Strategic Security Inc.?

We put up a WiFi connection in our cafe so customers can connect to the internet while they’re having coffee. However, we kept experiencing issues like weak and inconsistent connectivity and security breaches into our customers’ private data. The company we previously hired to fix our WiFi problem failed because the hardware they used wasn’t strong enough. As a result, our issues persisted.

We approached iBovi Strategic Security Inc. to address these issues. We wanted a system that would make customers feel comfortable and protected at all times. We also wanted to make sure that everyone who connects to our WiFi applies to our terms and conditions. And of course, we want to optimize the performance of the connection to avoid customer complaints.

SOLUTION

What was the scope of their involvement?

iBovi installed the entire network system and monitored all our security lines for our customers.
The team came in with their own hardware and showed us a demo of how their system would work. The WiFi system they used for our cafeteria is called Aruba.

They applied the terms and conditions before connecting to our network to inform customers that they must abide by our rules of using the WiFi. This simultaneously protects them from any type of cyberattacks.

They were also actively involved in apprehending hackers as they were responsible for instant responses. In case there were a customer connected to the network who was actively trying to connect with another user, it would raise an alarm and activate our store’s security protocols.

They also have a process called a chain of custody. This allows them to provide evidence and information to authorities in case a hacker is apprehended. The evidence will be taken under the court of law and will be used to aid in the sentencing of the violator.

What is the team composition?

I worked with three people.

How did you come to work with iBovi Strategic Security Inc.?

We were looking for someone local in Montreal. I reached out to iBovi after coming across their online ads on Craigslist and Facebook. We gave them the requirements and they came back to us with a full-scale solution. We asked them all the relevant questions, such as ways to prevent attacks or know if someone was connected to our network.

How much have you invested with them?

Initially, we needed to invest about $18,000 CAD (approximately $14,100 USD) for the hardware and setup. After that, our annual subscription became $12,000 CAD (approximately $9,400 USD) for the security information management (SIM) solution and internal response.

What is the status of this engagement?

We worked together from December 2017–January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m happy because they were able to provide consistent and reliable internet access by building a strong and powerful network to mitigate any security breaches. There was a situation where a hacker was actively doing malicious activity in our cafeteria, and the team was able to immediately respond by calling the police. Because of our advanced security, the police were able to identify and arrest the hacker.

My customers were also very happy. After partnering with iBovi, it actually gave my customers more confidence in patronizing our business. As a result, my retention rate increased by 30–40% minimum.

What did you find most impressive about them?

What I found impressive about their team was their deep knowledge in the field. It was really evident during the demonstration of their solution. They explained to us in great detail how they were going to help us.