Realists designing businesses to reshape the world
IBM iX is a technologic company bringing innovative and progressive ideas through the use of IBM Design Thinking – not just for design but for the solving of business problems. We build mastery in all the emerging technologies of today in a landscape that is constantly changing. Our difference goes beyond our knowledge of technology, it lies in the application of that technology to solve business problems. We are your global business design partner.
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National Stock Exchange of India Ltd., Finnair, Vodafone, CodeObjects, Atea Sverige AB
Reviews
the project
E-Commerce Development for Telecommunications Company
"They have a team of fantastic people who are skilled and experienced."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Our company is in the telecommunication industry. I'm a contact center manager. Our services include customer support, new products sales, up-sell, cross-sell and renewals.
For what projects/services did your company hire IBM iX?
Our Ecomm engine was originally created inhouse many years ago. It's difficult to use, but the biggest challenge was the user experience. Consumers were complaining about a frustrating user experience. We hired the consultants to modernize our Ecommerce engine.
What were your goals for this project?
Improve the User Interface and the User Experience.
How did you select this vendor?
We did not do an RFP this time. Instead we created a short list of 3 consultants and did long interviews with them. This seemed to be a much better experience than going the RFP route.
Describe the project and the services they provided in detail.
The consultants led with a design thinking workshop and then immediately moved into agile execution. They developed user journey maps and insights. I was originally skeptical on the journey maps but they really illustrated some gaps and some good ideas.
What was the team composition?
The dev team was made up of users, managers and consultants. Several team members were offshore.
Can you share any information that demonstrates the impact that this project has had on your business?
The new Ecomm engine is fantastic, Great UI and UX. It requires fewer keystrokes and is much more intuitive.
How was project management arranged and how effective was it?
PM was provided by the consultant. He was very effective at keeping to the schedule.
What did you find most impressive about this company?
They have a team of fantastic people who are skilled and experienced.
Are there any areas for improvement?
Not really, all good.
The new e-commerce site is intuitive and streamlined, meeting the expectations of the internal team. IBM iX possesses the necessary technical expertise to deliver quality products. The skilled team goes above and beyond to ensure client satisfaction.