iArk Digital Agency

Introduce your business and what you do there.

I’m the owner of Cryosauna Icetube. We sell wellness equipment and offer wellness-related services.

What challenge were you trying to address with iArk Digital Agency?

I needed help to build my website.

What was the scope of their involvement?

iArk revamped my website from an existing code. Currently, they take care of my website hosting and maintenance.

What is the team composition?

Two people from iArk have worked on my website: a web designer and the CEO.

How did you come to work with iArk Digital Agency?

We had a meeting with them, and I chose them because of their portfolio. We decided to work with them because of their quality and timeliness when it came to the deliverables.

How much have you invested in them?

We spent around €1,000 on building the site (around $1,200 USD). Additionally, the website hosting and maintenance costs us around €200 (approximately $240 USD) per year.

What is the status of this engagement?

We started working together around January 2016, and I’m still working with them.

What evidence can you share that demonstrates the impact of the engagement?

After we changed over to the site that iArk developed for us, we saw a very big difference in our number of visitors and clients. I’m happy with the site, and we now appear on top of the search results when it comes to specific keywords.

How did iArk Digital Agency perform from a project management standpoint?

iArk has been able to meet the deadlines. We typically communicate by phone or email.

What did you find most impressive about them?

I can get in touch with iArk’s team directly to let them know what I want, and they understand my needs.

Are there any areas they could improve?

No. I think that they are okay.

Do you have any advice for potential customers?

Know exactly what you want to build, give them a call, and have a meeting in their office. Everything will be okay.

Introduce your business and what you do there.

I’m the head of the buying department for a wholesale and retail company.

What challenge were you trying to address with iArk Digital Agency?

We wanted to have a simple online shop.

What was the scope of their involvement?

iArk designed and developed our e-shop in WordPress and provided social media marketing on Facebook and Twitter. We just told them what to do, and they did it.

We had more than 2,000 products in the shop two weeks later, and we decided to also create a B2B version. We’re also building a member club, which will give customers access to discounts and free shipping.

What is the team composition?

Mimis (Business Owner) was my main contact, and I also talked to one of their developers.

How did you come to work with iArk Digital Agency?

They were referred to me by someone who works in our building.

How much have you invested with them?

The member club cost €2,500 (approximately $3,010 USD).

What is the status of this engagement?

We started working with iArk in December 2020. We started the member club project two months ago, and it’ll be launched in March 2021.

What evidence can you share that demonstrates the impact of the engagement?

This was our first time creating an e-shop, and iArk was very helpful in explaining what we should do. They proposed multiple ways of accomplishing what we wanted.

We were working during the lockdown and wanted to have something very soon. iArk managed to build the whole shop in less than one month. Sales will be our main metric for measuring the impact of the member club.

How did iArk Digital Agency perform from a project management standpoint?

They’re helpful, and they’ve done everything we wanted. I have no complaints. We’ve communicated over email, and I’ve also visited them at their office.

What did you find most impressive about them?

I can contact them at any time. We’ve had problems with the shop at 11 o’clock at night, and I was able to contact them and get things fixed.

Are there any areas they could improve?

I’d like to hear more proposals from them on what we could do. They’ve delivered everything I asked for, but they’re the professionals, so I’d like to hear ideas from them.

Do you have any advice for future clients of theirs?

Clients will be absolutely pleased with iArk. Tell them what you want from the beginning. We had some extra costs because we didn’t know exactly what we wanted at first.

Introduce your business and what you do there.

I’m responsible for the implementation of 5K and 10K public runs that take place in Sifnos. I coordinate the event together with the municipality of that particular island in Greece.

What challenge were you trying to address with iArk Digital Agency?

We were trying to promote the public run to attract as many participants as possible. We also needed help with the registrations, so we hired iArk Digital Agency.

What was the scope of their involvement?

iArk Digital Agency created a website for the event. We gave them a general idea of how we wanted it to look and approved all implementations and published content. They also managed our Facebook Ads and followed up on the media exposure that we had.

What is the team composition?

We worked with Vasileiou (Owner) and coordinated details with his assistant. 

How did you come to work with iArk Digital Agency?

They were recommended by one of our race ambassadors, a record holder in Greece marathons who was also assisting us with all the projects. She had worked with iArk Digital Agency on similar projects and was very happy with their service, so she suggested I work with them. I looked into their website, saw their previous works, and decided to hire them. 

How much have you invested with them?

We paid a flat fee of around €2,500 (approximately $3,000 USD).

What is the status of this engagement?

We worked seasonally with them from December 2016–May 2019. The run usually took place in April, so we do four months of work before then but now, with the pandemic, we cannot hold the event. 

What evidence can you share that demonstrates the impact of the engagement?

iArk Digital Agency’s excellent response time was important to me, because things were happening very quickly the closer we got to the race. They would work with us even on the weekends leading up to the event.

How did iArk Digital Agency perform from a project management standpoint?

We communicated mainly through email and sometimes talked via phone calls and Messenger.

What did you find most impressive about them?

I was impressed by their creativity and flexibility. The team was so easy to work with.

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Young people are very full of ideas, and iArk Digital Agency could drive you to many creative routes, so you need to stay focused on your target.

Please describe your company and your position there.

I am the president of the Board of the Andrion Club. One of the 3 oldest social clubs in Greece that was established in 1925 in Chora-Andros in Andros Island, Greece.

The Club has had a very progressive and forward looking cultural and civic service to the local community establishing cinema, library, balls, and educational programs

For what projects/services did your company hire iArk Digital Agency?

The Club was at risk of closing, and we took upon us the responsibility to revive it to the standards and values of its founders, expand the membership, and adjust its activity in a way that would be relevant to the present societal situation in the island.

iArk Digital Agency, was there, with extreme personal attention and customization for the needs of our project to our challenging task to reinvent the club's image through digital platforms that was never done before.

What were your goals for this project?

To reinvent and rebrand the Andrion Club, as well as to give our audience a clear presentation of our vision and activities

How did you select iArk Digital Agency?

iArk Digital Agency was selected after a personal interview and we felt comfortable that they understood our needs and our limitations in fulfilling our project, and the have been with us from the beginning until the delivery of the project, and even post-delivery to assist us that all works smoothly

Describe the project in detail.

The creation of the new image of the Andrion Club, based on its history, the creation of the website with all the information needed for our audience to navigate easily, the creation of various section of activities including a digital news paper as well as managing our newsletter as per the present legal requirements.

What was the team composition?

A representative from the Board of Directors and 2 website developers from iArk Digital Agency

Can you share any outcomes from the project that demonstrate progress or success?

The progress of the project was as smooth as initially promised with post-delivery support

How effective was the workflow between your team and theirs?

There was constant communication and updates, and the cooperation was seamless

What did you find most impressive about this company?

The understanding of the brand to provide the proper web design, the personal attention and the seamless cooperation

Are there any areas for improvement?

More attention to detail and double checking before presenting each draft that would reduce delivery time.