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🏅Best Customer Support & Call Center Solutions

Hugo is the largest specialty provider of customer care, data, and community support solutions for digital native brands. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Chicago, IL
  • Year founded
    Founded 2017
  • Languages
  • Timezones

54 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Bengali
  • Hindi
  • Russian
  • Portuguese
  • Japanese
  • German
  • Javanese
  • Korean
  • French
  • Turkish
  • Vietnamese
  • Telugu
  • Cantonese
  • Marathi
  • Tamil
  • Italian
  • Urdu
  • Gujarati
  • Polish
  • Ukrainian
  • Persian
  • Malayalam
  • Kannada
  • Oriya
  • Panjabi
  • Sunda
  • Romanian
  • Bhojpuri
  • Azerbaijani
  • Maithili
  • Hausa
  • Burmese
  • Awadhi
  • Thai
  • Dutch
  • Yoruba
  • Sindhi
  • Hebrew
  • Czech
  • Serbian
  • Bulgarian
  • Estonian
  • Slovakian
  • Slovenian
  • Croatian
  • Finnish
  • Swedish
  • Norwegian
  • Georgian
  • Filipino

38 Timezones that we service

CST
Central Standard Time (CST)
VST
Vietnam Standard Time (VST)
UTC
Universal Coordinated Time (UTC)
SST
Solomon Standard Time (SST)
SGT
Singapore Standard Time (SGT)
SAST
South African Standard Time (SAST)
PLT
Pakistan Lahore Time (PLT)
PST
Pacific Standard Time (PST)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PNT
Phoenix Standard Time (PNT)
NST
New Zealand Standard Time (NST)
NET
Near East Time (NET)
MST
Mountain Standard Time (MST)
MIT
Midway Islands Time (MIT)
MET
Middle East Time (MET)
JST
Japan Standard Time (JST)
IST
India Standard Time (IST)
IET
Indiana Eastern Standard Time (IET)
IDT
Israel Daylight Time (IDT)
HST
Hawaii Standard Time (HST)
GST
Gulf Standard Time (GST)
GMT
Greenwich Mean Time (GMT)
EET
Eastern European Time (EET)
EST
Eastern Standard Time (EST)
CTT
China Taiwan Time (CTT)
COT
Colombia Time (COT)
EAT
Eastern African Time (EAT)
CNT
Canada Newfoundland Time (CNT)
CET
Central European Time (CET)
CAT
Central African Time (CAT)
BET
Brazil Eastern Time (BET)
BST
Bangladesh Standard Time (BST)
AET
Australia Eastern Time (AET)
AST
Arabia Standard Time (AST)
ART
(Arabic) Egypt Standard Time (ART)
AKST
Alaska Standard Time (AKST)
AGT
Argentina Standard Time (AGT)
ACT
Australia Central Time (ACT)

1 Locations

  • Chicago , IL

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    Hugo Inc. is recognized for delivering good value for cost, with clients praising their efficiency and adaptability. Project sizes varied from 2 to 31 team members, but specific pricing details were not disclosed. Overall, clients found their pricing aligns well with the quality of service provided.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 22 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Hugo Inc. | Top CX Provider Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 4.9
    • Cost 4.7
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Effective Communication and Collaboration

      Hugo Inc. maintains seamless communication with clients through various channels, including Slack, email, and virtual meetings. This accessibility fosters collaboration and ensures that projects progress smoothly and efficiently.

    • Adaptable and Scalable Services

      Clients appreciate Hugo's adaptability, allowing them to scale services according to business needs without compromising quality. Their flexible approach supports client growth and operational demands effectively.

    • Minor Improvements in Documentation

      Some clients suggested improvements in project timeline documentation and decision-making transparency. These minor areas for enhancement could further align expectations and streamline collaboration.

    • Strong Project Management Skills

      Clients consistently praised Hugo Inc. for their excellent project management, often delivering projects on time and adapting quickly to changing needs. Their organized approach and clear communication have been crucial in maintaining client satisfaction.

    • Proactive and Innovative Approach

      Hugo Inc. is recognized for their proactive and innovative strategies, often exceeding client expectations. Their forward-thinking mindset contributes to continuous improvement and client success.

    • High Client Retention and Satisfaction

      Hugo Inc.'s dedication to customer service and support has resulted in increased client retention and satisfaction. Clients report improved Net Promoter Scores and reduced churn rates, attributing these successes to Hugo's proactive management.

    Hugo Inc. | Top CX Provider Reviews

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    All Filters

    Customer Service Outsourcing for Gaming Company

    • Affiliate Marketing Content Marketing Customer Service Outsourcing
    • $10,000 to $49,999
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally."

    Head of Product, Gaming Company
    Anonymous
    • Gaming
    • Atlanta, Georgia
    • 1-10 Employees
    • Online Review 
    • Verified

    Hugo provides customer service outsourcing services for a gaming company. Hugo provides outsourcing services and 24/7 customer support, allowing the client's customers to seek assistance whenever they need it.

    Multilingual Customer Support for Beverage Company

    • Content Moderation Services Content Writing Services Customer Service Outsourcing Fulfillment Graphic Design Translation
    • $10,000 to $49,999
    • Jan. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Hugo demonstrates an exceptional understanding of our company culture that truly sets them apart."

    Department Head, Beverage Company
    Anonymous
    • Food & Beverages
    • Atlanta, Georgia
    • 11-50 Employees
    • Online Review 
    • Verified

    Hugo provides customer support for a beverage company. They augment the client's support team and offer multi-channel support in different languages.

    Call Center Services for Gaming Company

    • Affiliate Marketing Blockchain Marketing Business Continuity Management Content Moderation Services Content Writing Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Aug. 2022 - Aug. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team at Hugo was not only professional but also incredibly easy and fun to work with."

    Former Head of Growth, Gaming Company
    Anonymous
    • Gaming
    • Paris, France
    • 11-50 Employees
    • Online Review 
    • Verified

    Hugo provided call center services for a gaming company. They managed the client's customer experience via social media, responded to tickets, and vetted creditors and affiliates.

    Social Media Marketing & Moderation for Food & Beverage Co

    • Content Moderation Services Social Media Marketing
    • $10,000 to $49,999
    • Nov. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    5.0

    "The team is very proactive, which is something we were looking for in a partner."

    Group Marketing Manager, Food & Beverage Company
    Jinali Patel
    • Food & Beverage
    • Nairobi, Kenya
    • 51-200 Employees
    • Online Review 

    Hugo provides social media marketing services for a food and beverage company. The team is responsible for content moderation, community management, influencer identification, and social media strategies.

    Customer Support for Food Delivery Platform

    • Back Office Outsourcing Customer Service Outsourcing Generative AI
    • $200,000 to $999,999
    • Jan. 2024 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "They were genuine partners in our success."

    Merchant Success, Food Delivery Platform
    Anonymous
    • Information technology
    • Estonia
    • 1,001-5,000 Employees
    • Online Review 

    Hugo provides ongoing customer support for a food delivery platform. They manage customer complaints, push notifications, content publishing, and multilingual support across 40 countries. 

    BPO & Customer Service Support for Financial Services Co

    • Back Office Outsourcing Content Moderation Services Customer Service Outsourcing
    • $50,000 to $199,999
    • Feb. 2022 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "They quickly deployed skilled agents across different time zones, handling diverse inquiries effortlessly."

    Manager, Velocity Limited
    Anonymous
    • Financial services
    • Kenya
    • 1-10 Employees
    • Online Review 
    • Verified

    Hugo manages a financial services company's inbound lead generation, customer service support, and content production. They also handle lead reviews via phone and email, edit content, and publish said content.

    Customer & Technical Support for Consulting Firm

    • Back Office Outsourcing Customer Service Outsourcing Other IT Consulting and SI
    • $10,000 to $49,999
    • Feb. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "It's clear that they have true domain expertise in what they do, which is evident in the results they deliver for us."

    Managing Partner, Consulting Company
    Anonymous
    • Consulting
    • Scottsdale, Arizona
    • 1-10 Employees
    • Online Review 

    Hugo provides customer support to a consulting company's clients. They respond to customer inquiries via email and chat, provide technical support, troubleshoot issues, and manage FAQs and knowledge hubs.

    Back-Office Outsourcing for Construction Materials Co

    • Back Office Outsourcing Customer Service Outsourcing Insurance Services & Brokers
    • $10,000 to $49,999
    • Oct. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Beyond their cultural competency, Hugo’s agents are unparalleled subject matter experts."
    Manager, Acme Inc.
    David
    • Construction
    • Tulua, Colombia
    • 11-50 Employees
    • Online Review 

    A construction materials manufacturer has hired Hugo for back-office outsourcing. The team handles customer support for inbound calls, emails, and social media interaction from customers.

    Customer Support & Content Moderation for E-Commerce Co

    • Content Moderation Services Customer Service Outsourcing
    • $10,000 to $49,999
    • Oct. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Their responsiveness to time-sensitive inquiries has been outstanding."
    HR Manager, Weed
    Dustin Reed
    • eCommerce
    • Tulsa, Oklahoma
    • 1-10 Employees
    • Online Review 

    Hugo provides customer support and content moderation services for an e-commerce company. They respond to customer inquiries, review user-generated content, and assist with managing key marketplace workflows.

    Outsourced Accounting & Content Writing for IT Services Firm

    • Finance & Accounting Outsourcing (FAO) HR Outsourcing
    • $200,000 to $999,999
    • May 2021 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "People there know what they’re doing, and they’re just really nice people to work with."

    Business Analyst, Advance Solutions Corp
    Michael Bulostin
    • Information technology
    • Alpharetta, Georgia
    • 201-500 Employees
    • Online Review 
    • Verified

    Hugo provides outsourced accounting, finance, and content writing services for an IT services firm. They create financial reports and statements and produce and proofread content based on the content calendar.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    17
    Overall Review Rating
    5
    Source
    Clutch
    Last Updated
    April 25, 2025

    Business Entity

    Business Entity Name Hugo Technologies, Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Illinois
    Date of Formation September 8, 2017
    Status Active
    Last Updated October 28, 2024
    ID 6536267

    Credit Report Results

    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated October 28, 2024
    Learn More About The Clutch Verification Process

    Locations (1)

    1001 - 2000

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