HUEMOR

Introduce your business and what you do there.

I'm the director of digital marketing at a managed cloud and IT services company.

What challenge were you trying to address with HUEMOR?

We had an old website that needed a visual and code refresh. The old site had a lot of technical debt, with new code written on top of old code, and we wanted to start fresh with a clean code base. Additionally, the site was showing lagging performance metrics, so it was time to start over.

What was the scope of their involvement?

HUEMOR rebuilt our website from scratch. They created the site on WordPress and built a lot of custom modules. We started from ground zero on design; the team began by building an outline of the new site. Together, we talked through what we wanted to accomplish with each page and the broad strokes of headings on our services pages. We told them how our company works and the nuts and bolts of our services. 

Our requirements included a way to answer FAQs on each of the service pages and optimization of all our pages for conversion so that people could easily get to us and begin a conversation. Using that information, HUEMOR created template-level outlines for each page, which they used to start designing. Then, they presented us with wireframes, and we had a chance to go back and forth with them. We spent a lot of time tweaking those wireframes to ensure we got where we wanted to be. 

After the wireframes were approved, the team started building modules and coding the whole site. We did the SEO side of things, including keyword research and copywriting. When HUEMOR was ready, we delivered the copy and images to them, and they handled the content injection process. From there, they delivered the final pages to us for QA and user acceptance testing. They dealt with the fixes that we needed and made the site live for us. 

When it comes to functionality, since we're a B2B company, we wanted to make sure that our users were able to find our services and the business problems we solve. We also have a blog we wanted to make sure people could easily find. Additionally, our resource center includes fact sheets of specific products, webinars we've done in the past, and whitepapers that we've sponsored or published ourselves. The site also has company information, a careers page, and other resource guides.

Currently, the HUEMOR team provides us with site maintenance, which we've contracted for the next year. When other small projects pop up, they help us as well. 

What is the team composition?

We've primarily interfaced with a project manager. In the beginning, we worked with a project manager and a designer, and a few additional people were on calls. When we got into coding, we started working only with the project manager. Another project manager got involved when we were closer to the site launch, and we had more direct contact with developers and the people doing the content injection.

How did you come to work with HUEMOR?

We found them on Clutch while looking for web developers. Although we interviewed three other vendors, the decision to go with HUEMOR was unanimous after our last call with them.

How much have you invested with them?

We've spent $75,000 with them, not counting the ongoing support. 

What is the status of this engagement?

We started working together in November 2021, and the site launched in June 2022. Since they're doing maintenance, our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

With just one month of data, we've seen about a 6% increase in clicks and a 22% increase in impressions on our website. 

How did HUEMOR perform from a project management standpoint?

We had a change of project managers in the middle of development when our initial PM changed jobs. The transition to the new PM could have been smoother. Our project was large and complex; it involved not only building the new site, but also migrating blog content and resources from the old site. Even though we had to push a bit to get everything done and our deadline slipped by a week, we ultimately succeeded. HUEMOR brought in a more senior manager to assist when they saw that the timeline was slipping, so I give them credit for recognizing the issue. 

HUEMOR uses Asana for project management and communication during the build. We found it to be a very effective way to stay informed and on top of things. During user acceptance testing, we would put comments directly into Asana, and the developers could ask questions if they had any. We also use Google Meet and email to communicate. Additionally, they use InVision as one of their tools to collaborate on the wireframes. 

What did you find most impressive about them?

I'm impressed with the quality of HUEMOR's design (visually and from an information architecture standpoint) and the thought they've put into the project to deliver something that meets our objectives. When we started, we wanted to ensure we had features on our pages to engage with our visitors, and make it easy for them to find the info they are looking for as well as to engage with us. The team delivered a design that we loved, and that has garnered rave reviews internally.

We're very happy with the vision they took from the parameters we gave them. Moreover, the team is flexible and easy to work with. They understood our requirements and that we wanted to have control of the content side; that was never an issue on their side. HUEMOR has met us where we are, and they're really good at what they do.

Are there any areas they could improve?

The only blip we've had was the transition between project managers. However, once they identified the issue on their side, they acted quickly and decisively to allay our concerns and keep the project on track.

Do you have any advice for potential customers?

Something that helps them is knowing your business from the very start. Don't be afraid to talk about the things that are important to you and your executive team. HUEMOR will provide best practices and make recommendations; they're really good at helping you navigate questions you might not have thought through.

Please describe your company and your position there.

I am the CMO of an Event Hospitality Software company based in Concord, MA

For what projects/services did your company hire HUEMOR?

Our website needed a complete overhaul of both design and functionality. It hadn't been updated in several years to accurately reflect our brand and multiple product offerings.

How did you select this vendor and what were the deciding factors?

We looked at 3 or 4 different agencies and thought that Huemor had the most in-house capabilities to get the project done.

Describe the project in detail and walk through the stages of the project.

The initial phase of the project was dedicated to the discovery and then we focused on the design and flow of what the website would look like. We met weekly to go over any issues or new elements.

How many resources from the vendor's team worked with you, and what were their positions?

The number of Huemor's team members varied over the course of the project depending on where we were with it. We always had our project manager and then 2-3 additional members.

Can you share any outcomes from the project that demonstrate progress or success?

We are really happy with the outcome. We have had a few hiccups on getting the website live but that was with the server, not the agency. We are now continuing our relationship with ongoing help with the website as well as new projects.

How effective was the workflow between your team and theirs?

The project manager, Caleb, was easy to work with and always wanted to resolve any issues that came up. They used Asana and were quick to reply.

What did you find most impressive or unique about this company?

They had a number of teams who had different expertise and could advise us on different areas.

Are there any areas for improvement or something they could have done differently?

Things could always move a little quicker and there were some setbacks due to the pandemic but overall great experience.

Please describe your company and your position there.

We are an importer and distributer of a variety of components that are sold and marketed to US companies. We have a very wide variety of products, services and industries serviced. I am in charge of all sales, marketing and revenue driving activities and strategies at our company

For what projects/services did your company hire HUEMOR, and what were your goals?

Our old website was terribly outdated and did not clearly communicate our products and services. Our goals with Huemor were ambitious and challenging considering our starting point and business model. We wanted to:

1. Develop a corporate site that clearly communicated our company, products and services.
2. We wanted to build out a B2B e-commerce store for 500+ items that will be sold through our site to a determined segment of our customer base.
3. SEO - our old site gave us very little SEO or ability to increase SEO

How did you select this vendor and what were the deciding factors?

We need our goals were ambitious and challenging so we spent months in the vendor qualification process. We spoke with many competitors, measured clutch reviews and conducted 3X referral calls with past clients. The final stage was vendor cultural fit with our company. Huemor was #1 in each category we evaluated which is why we nominated them as our vendor

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Many of the processes used by Huemor are above my ability to describe, which is exactly why we selected them as our vendor. They had the skill sets, knowledge, and refined processes that we needed for the project. I can say their discovery process was very comprehensive and they really took the time to understand our company, our culture, our customers and our expectations. Weekly meetings insured we were on track and allowed us to consistently offer input as the site developed.

How many people from the vendor's team worked with you, and what were their positions?

Mike & Jeff (owners) and Caleb (PM) were our higher level contacts and among the most professional and knowledgeable vendors I have ever worked with. We worked with many other Huemor employees that were part of the build team and all had specific areas of expertise - all team members at Huemor are top tier in their professional fields.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Huemor exceeded our expectations on all deliverables and actually helped us clarify our messaging and value add through their highly productive discovery process.

Describe their project management style, including communication tools and timeliness.

We used Ansana and Invision - both were great for project management.

What did you find most impressive or unique about this company?

The amount of time, effort, and energy they put into the discovery process and gaining a true understanding of our business was impressive. I directly attribute this to the quality result of our build,

Are there any areas for improvement or something they could have done differently?

None.

Introduce your business and what you do there.

ARM Creative is a full-service marketing agency. I’m the president and CEO.

What challenge were you trying to address with HUEMOR?

We wanted to portray our services more accurately and effectively brand our business through our website, which is why we hired HUEMOR.

What was the scope of their involvement?

HUEMOR did everything from top to bottom: web development, coding, design, layout, building, and testing. They used InVision and Space Station. We provided some visual elements for the design but their team did the research and came up with several layouts. 

HUEMOR is currently doing on-site SEO for us as well. They plan to provide security and maintenance services along with it next year.

What is the team composition?

We’re regularly working with three people: a project manager, a designer, and a website developer.

How did you come to work with HUEMOR?

We found HUEMOR through an organic online search. We looked at a lot of different companies, including those that we had worked with in the past, but what ultimately made us choose them was the fact that their culture was similar to ours. They also had a lot of experience. We liked their case studies and felt that their enthusiasm and way of viewing our site were the best fit for us.

How much have you invested with them?

We invested around $70,000.

What is the status of this engagement?

We started working together in November 2020. The project was completed in October 2021 but they will provide ongoing maintenance support for the next 12 months. 

What evidence can you share that demonstrates the impact of the engagement?

We’ve just launched the website so don’t yet have any metrics around its performance. We have, however, found it very enjoyable to work with HUEMOR. Our whole team has been happy with the website and we think that it’s a more functional way to display our work and accurately represent our business. 

How did HUEMOR perform from a project management standpoint?

HUEMOR was very detailed and hands-on throughout the entire process. They met us at every step and were with us every week, especially when the project met some delays.

We managed our tasks through Asana and used InVision to review the designs. We also had weekly check-in meetings with the team to make sure that we were hitting our benchmarks and that the project was on track. Our communication was mostly done through phone, Google Hangouts, Asana, and email. 

What did you find most impressive about them?

There are a lot of web developers out there, but what really sets HUEMOR apart is their ability to match us in terms of culture and values. Going into this project, we were looking for a team that could understand us and our goals, and we got that with HUEMOR.

Are there any areas they could improve?

No, nothing comes to mind so far. 

Do you have any advice for potential customers?

I would definitely recommend that you work with HUEMOR. They’re very involved, attentive to feedback, and unafraid to make changes or start over if you need them to. 

Please describe your company and your position there.

I am the Creative Director at BetterCloud. We are a SaaS company that enables IT teams to discover, manage and secure the growing stack of SaaS apps in the digital workplace.

For what projects/services did your company hire HUEMOR?

We were looking to completely revamp our website, which was about 3 years old. We had recently completed a logo redesign but never fully implemented it throughout our website. Besides revamping the frontend to better tell our company narrative, we were also looking to create more flexible templates in the backend to allow room for our website to grow.

How did you select this vendor and what were the deciding factors?

I actually discovered Huemor through Clutch. A big reason I decided to move forward with Huemor was after speaking to references and seeing the demo of their site builder.

Describe the project in detail and walk through the stages of the project.

We kicked off the project with the Discovery Analysis phase of the process, where Huemor took in all our insight and documentation and helped us define our site map, user journey, user flows, and our competition. Next, we moved into the creative phase where we went through the wireframe process, then into moodboards and HiFis of our site. After HiFis were approved, the development phase started while we worked on imagery and creating copy for content injection.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with mainly 3 people on the Huemor side - our project manager, creative director and designer.

Can you share any outcomes from the project that demonstrate progress or success?

The feedback I received so far from our internal team was all extremely positive. The site is a lot cleaner and shows a very in-depth narrative of our story.

How effective was the workflow between your team and theirs?

Our project manager at Huemor was amazing. He was extremely attentive and quick to respond. Everything was organized in Asana, which is a tool that we use internally as well so it was seamless communication between both sides.

What did you find most impressive or unique about this company?

Something I found most unique about Huemor is how much they care in the success of the project. There was an issue that came up right before launch that our project manager was on top of and continuously working on throughout the night.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of. I thought they did an amazing job, so great that I want to continue to work with them.

Introduce your business and what you do there.

I'm the director of web marketing at an e-commerce company.

What challenge were you trying to address with HUEMOR?

Our old website was feeling a bit dated, so we needed a new one built from scratch. We were also trying to convert more landing page visitors. At the same time, we wanted to educate those visitors better before they go through our conversion funnel. To help us do this, we needed the new site to be on a CMS easily manageable by a non-technical marketing team.

What was the scope of their involvement?

HUEMOR built a website from scratch. In terms of CMS, we decided to go with WordPress, and they helped create the design and write the copy. We have already launched the site, but we're considering continuing our contract with HUEMOR for both maintenance and additional features.

What is the team composition?

We probably worked with less than five teammates, including a project manager, a designer, and a copywriter. 

How did you come to work with HUEMOR?

They were recommended by another vendor who had a great experience working with HUEMOR on their website.

What is the status of this engagement?

The project lasted from February–October 2021. 

What evidence can you share that demonstrates the impact of the engagement? 

From a creative perspective, we were extremely happy with their work. HUEMOR nailed the look and feel of the site — it looked modern and professional, and we loved the new aesthetic and style they helped us achieve.

In terms of performance, it's still too early to give metrics. However, we were pleased with the UI design and functionality. They also gave us the ability to manage the site without needing a technical resource, which was our primary goal for the project. 

How did HUEMOR perform from a project management standpoint?

Overall, HUEMOR was super flexible. We used Asana for project management, which helped us keep track of their progress and allowed the team to assign tasks to us if they needed anything.

They were also accommodating in terms of communication — sometimes we exchanged emails, while other times we would have phone calls.

What did you find most impressive about them?

The best thing about them was definitely their flexibility in terms of turnaround time, review process, accepting feedback, and so on. That was a real game changer for us.

At some point, we struggled internally to define our requirements, and we ended up adding to and modifying the original scope. During this time, HUEMOR remained adaptable and rolled with the punches.

Are there any areas they could improve?

No, I have nothing bad to say about HUEMOR — it was a great experience across the board.

Do you have any advice for potential customers?

Define your requirements internally and nail them down early on. This will help move things along.

Introduce your business and what you do there.

Our company is a business-to-government SaaS provider. We make computer-aided dispatch, records management system, and analytics platforms for public safety organizations. I’m the marketing manager, and I handle many of our external-facing demand generation deliverables, such as our website, events, and advertising.

What challenge were you trying to address with HUEMOR?

We were looking to revamp our site to reflect our products and our target audience better. Additionally, we wanted it to be easier to navigate.

What was the scope of their involvement?

HUEMOR redesigned our existing WordPress site. First, we talked about our goals for the new website and what we were trying to accomplish. We also went through our current site and what we had already done before engaging with them. 

Afterward, we moved on to the design phase, which HUEMOR kicked off by building wireframes of the intended design for the site. The team then implemented the final design into the site. It was a collaborative effort involving the HUEMOR team, myself, and our in-house visual designer.

Once we finished up the designs, we worked with the team to create the content for the site. Finally, the HUEMOR team helped us launch the site. They continue to provide support for the site.

What is the team composition?

We worked with four teammates, including web designers, graphic designers, and web developers.

How did you come to work with HUEMOR?

HUEMOR was referred to us by one of our interns who was familiar with their work. We then reached out to them because they had experience working with WordPress sites.

How much have you invested with them?

We spent $60,000–$70,000. 

What is the status of this engagement?

The project lasted from December 2020–August 2021.

What evidence can you share that demonstrates the impact of the engagement? 

Both our audience and internal team remarked that the site looked and functioned a lot better. The design was a lot warmer and more inviting, which was part of our goal. The site is easier to navigate and use, too.

How did HUEMOR perform from a project management standpoint?

HUEMOR was pretty great in terms of project management. There were some changes in the project timeline, but they always kept us updated, and it was never unreasonable. We used Asana to manage the project and Google Meet for our weekly calls. We also exchanged some emails.

What did you find most impressive about them?

We truly loved the final product. The team was great to work with, and we would be happy to continue the relationship. 

Are there any areas they could improve?

They could’ve been more precise with regards to their estimates for the launch date. It was a bit confusing for us, but that was my only complaint.

Do you have any advice for potential customers?

If you’re looking to redo your existing site, I recommend them. HUEMOR is excellent on all aspects of building websites and launching them.

Introduce your business and what you do there.

I’m the senior VP of marketing for ExtensisHR, an employer organization. We specialize in supporting small and medium-sized businesses with their HR and health care needs.

What challenge were you trying to address with HUEMOR?

We were looking to rebrand our organization and accelerating our inbound marketing strategy.

What was the scope of their involvement?

HUEMOR scoped an entire website redesign. We did a full discovery call with them to understand our vision and goals for the website. From there, they developed several mood boards. They created the look and feel, developed wireframes, selected a color scheme, and built out the entire site. This included mapping the infrastructure and creating the user journey.

Once they had the site ready to go, they helped us move from our old system to a WordPress platform. They also designed a new logo. Now they provide ongoing support.

What is the team composition?

We had a project coordinator, a graphic designer, and a content manager. When we were working on the logo, they brought on a designer. Finally, the project was supported by their development team.

How did you come to work with HUEMOR?

I worked with HUEMOR at a previous organization and was impressed by their services and output. Consequently, I brought them into this new organization.  

How much have you invested with them?

We’ve spent about $100,000.

What is the status of this engagement?

We began working with them in July 2020 and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve already seen a tremendous ROI — we’ve received about a 10x return.

How did HUEMOR perform from a project management standpoint?

They were phenomenal. They kept us organized and on track to meet our milestones. The biggest delay was on our side. We met on a weekly basis using Google Meet, but we occasionally had phone calls as well.

They are very collaborative. One thing I really like about working with HUEMOR was that they listen to what we are trying to do and provide recommendations. They don’t just jump at anything we told them to do, they think through it and come back with suggestions.

What did you find most impressive about them?

They consistently deliver quality work. From how they set up the backend to how they deliver the design, everything they do is spectacular.

Are there any areas they could improve?

There isn’t anything I would have done differently. I was very happy with the experience.

Do you have any advice for potential customers?

Share your ideas and vision. Because they’re so collaborative, it’s like they’re an extension of your marketing department.

Introduce your business and what you do there.

I’m the senior marketing manager for an agricultural lender. We provide financial programs and land loans for farmers and ranchers across the U.S.

What challenge were you trying to address with HUEMOR?

We had some issues with lead generation and brand cohesiveness, and our website didn’t fill either of those buckets. The goal was to build a new website that drove qualified leads and elevated the experience of our users on the site via a unified brand.

What was the scope of their involvement?

The project kicked off with a discovery phase where HUEMOR got to know us as a company, our offerings, and our competitors. From there, we kicked off the creative phase. We have a pretty big presence in terms of digital and traditional media, and we wanted the website to reflect those same design elements. Our previous site was designed well but felt dated.

Wireframing and some design work followed. During this phase, it was really important for our team to have a lot of back-and-forth communication. HUEMOR was really good at pivoting. They used WordPress to develop the website. From there, we went into content development, which mostly consisted of our team coming up with those deliverables. HUEMOR took on the responsibility of injecting them into the website and guiding our decision-making. They’ve also played a key role in our user acceptance testing, building up our processes to address requests and changes in a timely manner.  

The final stages included ensuring that all our boxes were checked regarding security. They considered and addressed all our requested technical updates. Post-launch they’ve provided communicative and supportive development to fix bugs.

Additionally, unifying our branding has kicked off a brand audit across our entire company. HUEMOR put together a brand guide with demonstration videos, which helps us communicate critical institutional knowledge to our new hires.

What is the team composition?

Prior to the project starting, we were in contact with Michael (Co-Founder & CEO). Once we transitioned over, our main contact became Emily (Project Manager) who remained on the project up until the development phase. Jeff (Partner & Chief of Memorable Digital Experiences) became our main point of contact after Emily's departure. Jeff was great about facilitating our different requests and moving the project forward.

How did you come to work with HUEMOR?

We interviewed 24–28 different design companies for this opportunity and did our due diligence in researching site designs and client reviews. We found HUEMOR from a design site, and we really liked their client work.

We conducted a couple of virtual phone conferences with them, learning about their communication style, their approach to different projects, and their mode of operation as a team. Our past agency didn’t provide a lot of transparency, so we really value that in our relationships.

How much have you invested with them?

We’ve spent around $80,000­–$90,000.

What is the status of this engagement?

We’ve worked together since June 2020, and the project will finish this month, in May 2021.

What evidence can you share that demonstrates the impact of the engagement?

The site has truly helped bring in higher quality leads, even though we receive fewer leads than before. This allows our sales team to spend more timeline on clients that need our assistance, which is huge.

I come from a technical and SEO background, so I really appreciate the way HUEMOR has developed the infrastructure of the website. Our biggest struggle on the previous site was that it wasn’t user-friendly from the maintenance side; it was very difficult to make changes, let alone global changes across different pages. HUEMOR has built our new site with those considerations in mind, making sure that every custom module can be easily updated by our internal teams.

They did a great job with the custom coding and modules. They also do a great job in implementing our aesthetic preferences into the website, even when they weren’t straightforward tasks.  For example, we wanted video in our footer, and they figured out how to include it without compromising our page’s loading speed.

How did HUEMOR perform from a project management standpoint?

We’re tough on a lot of the companies we work with and hold them to a pretty high standard; we’re very hands-on as well. HUEMOR has done a great job of accommodating those needs, including adding an extra meeting every week for us.

Using Asana has worked out perfectly for us, as we’re able to easily track tasks. We also use InVision for all the design elements.

What did you find most impressive about them?

HUEMOR’s flexibility in relationship management has been a huge plus for us. We have high standards and don’t settle when it comes to things we’re looking for. They’re good about accommodating these requests.

Just recently, we finished the very last piece of the project. We had the way we wanted the task done set in our minds, but when it came time to execute, our plan wasn’t reasonable or within the scope. HUEMOR came up with an alternative solution that adequately addressed our needs.

Are there any areas they could improve?

There were some challenges early in the project that were directly related to project management. This resulted in the perception that HUEMOR had a lackadaisical approach, which created friction between our two teams. After expressing our concerns and establishing expectations for the project, their team was able to come back with a better project plan. While I don't believe it ever fully met our expectations, it did allow us to move the project forward from that point while hitting most of our established deadlines.

Do you have any advice for potential customers?

Have a very clear idea of how you want your end project to look and function and set those expectations up front. The discovery phase is very helpful in this regard.

We ran into some hang-ups when it came to certain modules that we only gave them a high-level overview of initially. When we go those pieces, however, they turned out to be more involved than either of our teams expected.  

Please describe your company and your position there.

I am Vice President of Marketing at a manufacturing company with about 500 employees globally.

For what projects/services did your company hire HUEMOR?

Our company hired Huemor to redesign our website which was over 8 years old.

What were your goals for this project?

We wanted a modern-looking website with an easy-to-use back-end to update and maintain content. Our post-launch goals are to increase website traffic and increase conversions.

How did you select HUEMOR?

We got 3 other bids and down-selected based on the proposals as well as other customer reference interviews.

Describe the project in detail.

Once we selected Huemor, we had a handful of discovery meetings and a project kickoff. We met weekly to review progress and discuss wireframes and concepts. My team provided most or all of the content necessary and we worked through a 3rd-party copywriter (recommended by us but supported by Huemor) to write some of the higher-level copy for the site. Huemor did the theme/aesthetic design, website development, and populated content from our existing site.

What was the team composition?

The Huemor team consisted of a project manager, multiple designers, and software developers. The CEO of the project joined many of the calls to support us and help manage the project.

Can you share any outcomes from the project that demonstrate progress or success?

There were some large delays once we got to the development of the site. The magnitude of the site along with the nuances of our products and services were a large reason. However, the Huemor team persevered. They never once asked for a change notice or said "that wasn't in the scope of work".

How effective was the workflow between your team and theirs?

The project management and communication were great during the design phase. We had regular weekly meetings and regular progress and feedback sessions were scheduled. Once we hit development, the feedback was a little more sporadic related to the schedule and timing of things (again, attributed to the complexity and nuances of our products and Huemor's ability to accurately predict when things would be done). The Huemor team used Asana for project management and we could see the tasks that their team could see.

What did you find most impressive about this company?

I was most impressed by their perseverance and willingness to do what was necessary to satisfy their client. There was rarely ever a "no, we can't do that", said in our weekly meetings. They are very good designers and understand best practices in UX along with modern design trends, etc. I am very happy with the look and feel of the new site!

Are there any areas for improvement?

This was a huge project for everyone. I would have liked to have seen more effective project and task management during the development (coding). The "schedule" topic was quite often ignored and we had to guess as to where we were at with progress which made it hard for me to manage my internal clients. We are also a very "hands-on" client that wants to be able to do things on our own post-launch. As a result, I would have liked to have been more involved in their development/coding work (ie. seeing and discussing the technical solutions before they were implemented).

We only got to see the back-end (Wordpress) environment about a month prior to launch. In hindsight, I would have pushed harder during development to be involved more here. Finally, I'd like to see their QA process improved. There were members of their team assigned with taking content from our old site and manually populating our new site with technical specifications for our products. We had to do considerable clean-up work on this part prior to launch due to errors, etc. Granted, this work is arduous and time-consuming, but it isn't hard and just requires a fine eye for detail.