What evidence can you share that demonstrates the impact of the engagement?
The feedback on their work has been really good so far, to the point where I’m actually having to keep them from some of my partners who want them to work on their projects instead. There’s a lot of demand for the quality of work that they do, and that’s because of the value they’ve already been able to add to our company.
How did Hppy Hour Digital Designs perform from a project management standpoint?
From a project management perspective, the broader structure was a little bit ambiguous, but not in a way that was prohibitory. Sometimes when you work with vendors, they have a strict process for getting things done, and sometimes it makes sense but sometimes it doesn’t.
Hppy Hour Digital Designs focuses more on establishing the milestones they need to accomplish and then asking how they can best approach those goals. They’re willing to adopt some of the processes that I wanted as well. In general, their team is accessible via email, phone, and teleconferences, and they came on site whenever we needed to work more directly.
What did you find most impressive about them?
They put themselves in the customer’s shoes and then insert that lens into meaningful decisions that I can make. Their commitment to that process goes a long way toward instilling confidence in us in our customers.
Are there any areas they could improve?
I think the onboarding ramp-up is a bit of a challenge in working with anybody. We had a little bit of difficulty there, but as soon as we landed on a pretty clear understanding of our mutual priorities and how we were going to move forward, there were no hiccups at all.
Do you have any advice for potential customers?
I think if you are able to articulate what value proposition it is that you’re trying to create, then it’s easy for people to help support your processes. Make sure you have that down, and you will be far more likely to be successful in any partnership.