What evidence can you share that demonstrates the impact of the engagement?
Our team is now excited to utilize mobile. There wasn't a lot of interest when I first brought up mobile solution as a viable product for our business. When Highland Solutions came onboard, they made it so that people could actually look at these applications and use them for tasks like time tracking. They've helped the firm from an operational standpoint as we start to realize the potential of mobile solutions.
We have 10–12 products out in the market now, and at least that many in the backlog. The applications they’ve delivered are efficient and convenient for everybody to use. From a product standpoint, our time to market is essentially 1/10 of what it used to be, which is obviously a significant improvement.
How did Highland Solutions perform from a project management standpoint?
They involve us with daily standups, which is really helpful. They do a great job analyzing every detail before we get into the actual development so that we're not surprised on timelines and deliverables. Their project managers have become professional friends of mine. They're extremely nice and intelligent people. My experience with them has been very positive.
What did you find most impressive about them?
They work regular U.S. hours, which is rare in their field. It’s great to have the ability to work with them throughout the day. They have a very personal touch that shows they care about their clients. They’ve gone through training with some of my business users. If there’s a bug, they to make sure that they get it back to their developers and fix it. They care about what they do, and they take pride in their work.
Are there any areas they could improve?
Not really. It would be nice to have them implement a 24-hour development cycle. However, I'm not sure that’s possible for their business model.
Do you have any advice for potential customers?
Make sure to attend the daily standup meeting and listen to everything. Details matter. The more you pay attention, the more specific the product's going to be to your business. Take advantage of tools like Confluence, Slack, and other feedback channels to have an ongoing discussion. For any project, the more that you're involved the better it's going to be.