What evidence can you share that demonstrates the impact of the engagement?
The quality is amazing. They did everything as specified and the system works really well. What most impresses us is the flexibility of the solution they’ve implemented. It allows us to add different types of experiences and effects.
Once we release the new platform, it’s going to impact our business in every way. It’s going to allow us to create a community of customers rather than isolated customers. They’ll be able to share content with each other and discover content that’s being made by people in their organization as well as a wider community.
t also helps us to distribute content. It’s currently quite difficult and requires quite a lot of support to keep the network updated, but with the new system, it’s going to all be automated because they’ll be able to do it themselves. Eventually, we’ll be able to publish and sell new content for the system as well.
How did Hero Team perform from a project management standpoint?
I’m impressed with their project management. They initially came to our offices and saw one of our spaces to understand what our business challenges were. They saw the existing system and what our problems were. We discussed how we wanted to take it forward and they produced the wireframes based on our initial requirements. There were a lot of back-and-forth conversations around very specific implementation details.
They worked in an agile methodology and we shared a Jira account for tracking. Every couple of weeks, we’d have a Skype meeting with them. Their communication was excellent, using Slack, email, and Google Docs.
What did you find most impressive about them?
The most impressive thing was their overall technical competence. They have a level high technical knowledge on every aspect of the system. One example was the content download which wasn’t performing very well in Node. They were able to rewrite that system in Go and it performed much faster. They built it for a Windows platform but it also runs on Mac and Linux. Their platform knowledge is excellent.
They also explained things in a way we could understand. They didn’t talk on a technical level but in a very straightforward way. They also translated our requirements into actual features and got them built. It’s not always possible to explain that clearly, but they did and translated it into a solid, workable system.
Are there any areas they could improve?
No, they delivered everything we asked for and in a timely fashion.
Do you have any advice for potential customers?
Have an understanding of what outcomes you want. Be clear about what you want before engaging with them. They are going to work and get into your requirements quickly.