Could you share any statistics or metrics from this engagement?
So far, we have reached fewer than 100 users on each platform, but we haven't done any advertising for the app. Everything has been word-of-mouth since there are a few bugs that need working out. We also added additional functionalities to the app. We plan to have a major push after the next update, and we're talking to an advertising company for this.
How did Heads & Hands perform from a project management standpoint?
We presented our idea while Heads & Hands assigned a project manager and a timeline for the work, detailing exactly what would be done and when. It was done to the day and even the hour in some cases. We received updates on Friday, even though we maintained communication during the week. The process was fairly regimented in terms of knowing where we were, where we were going, and what had been done.
What distinguishes Heads & Hands from other providers?
Heads & Hands' customer service and their unbelievably quick response rate to any questions we had always amazed me. I contacted a company in the US about a different matter, and I didn't hear back from them for 3 days. With Heads & Hands, we have a great rapport and have almost struck up a friendship online, even though we've never met. Instead of writing short emails, Heads & Hands gives us descriptive texts about our status in amazing English. I always think that I'm talking to someone in the UK because of this.
Is there anything Heads & Hands could have improved or done differently?
This was my first experience with app development, but it's been a homerun. I had bad experiences with other app developers even during the bidding process, so I can't say anything negative about Heads & Hands. Our last update required 2 hours of work, and Heads & Hands did it without charge. They've told us a price and stuck to it every time. I wish this happened for all the businesses I've worked with.
Do you have any recommendations for others considering working with Heads & Hands?
I found that giving Heads & Hands the freedom to formulate their own ideas in order to solve our problem is an amazing approach. I would present them with the obstacle we were facing and have Heads & Hands' project manager come back with a plan. I use our app myself, and my follower count has exploded as a result, so I came up with many ideas from this.
I know that with many companies, there is a need to micromanage the work, but giving Heads & Hands freedom to work on problems worked great.