Co-create complex web and mobile services

We create complex web-services and mobile apps, use growth hack approach and develop projects with all our hearts.

 

 
$25,000
 
$50 - $99 / hr
 
50 - 249
 Founded
2012
Show all +
Saint-Petersburg, Russia
headquaters
  • Heads and Hands
    Naberezhnaya Obvodnogo Kanala 199E
    Saint-Petersburg 190020
    Russia
    +7 (812) 971-17-73

Portfolio

Key clients: 

McDonalds, Nivea, Kinder, HomeCredit Bank, Jaguar Land Rover, Grolsch, MTC, Tinkoff bank, S7 Airlines, Yandex and others

Creation of LG Care web portal

LG Care portal was implemented in Winter 2015 and became an ever-living source of good deeds for LG clients from all over Russia ever since.  

  • More than 600 good deeds performed
  • More than 5000 smiles collected

Redesign of the web-portal Bimbasket

Bimbasket is a web service that sells educational packages for children from 0 to 5 years. Programmes and methods of Bimbasket are the solutions that are wrapped and ready for parents who want their children to evolve in a right way with no additional time costs.

Our main task was to create new design and develop it into the complex online shop to work around Russia.

Results


Online shop Bimbasket created in minimalistic design was implemented successfully. We also created mobile version of the website to work smoothly on smartphones and tablets of the users.

Creation of a new web-service for chassis builder Orthaus

We needed to create simple and functional site that will have all the characteristics of modern design standards and, at the same time, can be used by anyone who wants to place an order or count the price of individually made trucks and trailers.

During several iterations we created the most handy design for a new website and began development stage. Right now almost all the functions can be seen on the website. Some functions like localization or trucks’ builder will be added soon.

Website

Educational center for McDonalds

We needed to create an educational portal for employees and trainees of the company that will help them to learn the new items on the menu and train their skills in creating sandwiches.     

With gamification implied the trainings became an easy and pleasant addition to the working process.

 

iPad-client Cassby for retail equipment

Cassby is a new standard of cash equipment for iPad. It combines online cash register, online statistics and sales instruments available from any part of the world in one package. Client wanted to create an iPad-client for cash equipment that will transfer regular accounting services into a cloud on iPad, and we developed a product.

 

iGooods design

iGooods asked us to perform a complex task to develop a new mobile product that will bring new audience to their service and evolve their brand philosophy with a help of a clever design.

 

During our work on a project we created more than 70 screens of an app and developed the most convenient work scenarios. In our design concept we also thought about adaptation of the service to iOS and Android platforms.

 

 

Project design for cargo transportation services GetTruck

Client wanted to create a cargo transportation service that will be very simple and accessible like Uber or Gettaxi. Our team was chosen to develop an app for iOS and Android and to create a new visual concept for service’ website.

 

After a long process of thoughtful work on the project we created a high quality service of complex functionality and improved the service design while saving its simplicity.

MnogoTrop

MnogoTrop is a fully functional platform and guide that allows you to create routes for bike riding.

The founders of Mnogotrop startup decided to create a service that would work in offline mode and would make finding a route a quick and effortless process.

The system allows you to create and find routes for riding a bike both online and offline, to rate the routes of other users, add photos and comments, recieve answers from the community, etc. All these features are available on the web and on mobile devices - both Android and iOS.

 

  • Around 3000 installations in Google Play and 2000 in AppStore

  • More than 300 active users daily

  • 500 sessions per day

NonStop Application

Client needed a mobile application for creating video content from users photos. The app also needed to promote new MTS tariff called NonStop.

The application for video content creation was developed on time and met all the clients’ requirements. In one month after lauch there were more than 1000 videos created via the app.  

Maraphon of Health

Maraphon of Health is a social special and unusual real estate project at once.

During 3 months all people interested can participate in different activities dedicated to healthy living. Participation also gives a chance to win apartments in new Seven Suns building.

In the beginning of our negotiations with client they had only a general idea to promote their new product - the healthy living apartments’ block build in Sestroretsk (suburbs of Saint-Petersburg). The tasks of the maraphon and its logic were not present. In short period of time we evolve the idea into a full and steady project “The Maraphon of Health”.

  Website

Mobile app for drivers

While adding some new features to the existing app we suggested client to change the design of the mobile app and add  some new functions.

The app was created to serve the needs of the users of loyalty program Landrover Jaguar Priority Club. Right after the registration user gets access to expanded functions of the app including all info about main features of his auto and its service history. Every user can ask for help on a road and check the maintenance period.

  iPhone

Adaptation of an app for Jaguar Landrover cars to mySPIN system

 

After a successful launch of a mobile app for Landrover Jaguar clients we decided to add a new and very convenient feature: we wanted to give users ability to open this app right from the touchscreen display of the car.

For such integration our client had its own inner system mySPIN from Bosch company.

First of all, we created and developed unique user interface for the app while saving its original branding and adding design elements to serve the guidelines of mySPIN at the same time.

iPhone

 

Sportlife

Sportlife needed an innovative app that has no similarities on Russian mobile market. The goal is to gain the maximum trust and loyalty from its’ clients.  

The application for Sportlife clients is available of iOS and Android and has no analogues on Russian digital market in sport industry.

iPhone: https://itunes.apple.com/ru/app/sportlajf/id1032692149?l=en&mt=8
Android: https://play.google.com/store/apps/details?id=ru.handh.sportlife&hl=ru

Doctor on call

Doctor on call is  a service for calling a doctor in Moscow and its suburbs for children and adults. 

The application is popular among users from Moscow and its suburbs due to its quick response rate. The doctors from Doc+ are famous to work nicely with children on calls.

For doctors an app for Android was created. This app goes pre-installed on doctors’ tablets and doesn’t require additional download from Google Play.

iPhone: https://itunes.apple.com/us/app/doc+/

ZakaZaka food delivery app

The service needed a handy mobile app to make a delivery from more than 3000 of restaurnats from all over Russia. Client wanted us to focus on lightness and descreetness of processes. The application quickly pecame popular among Russian users due to its simplicity and lightness. The number of orders from the app is 30% higher than from a website. The percentage of mobile ordering is constantly growing.

  • 120 000 installiations for iOS per year
  • 170 000 installiations for Android per year

Android: https://play.google.com/store/apps/details?id=ru.handh.android.zakazaka

iOS: https://itunes.apple.com/us/app/id824133875?mt=8

LaModa Mobile store

Lamoda.ru is huge online market delivering clothing, shoes, perfume and various accessories.

We had a very ambitious task to design and set off the app for more that 1 million goods to deliver. Handy navigation, search and multiple filtration tools were a-must.  

The data from website is synchronized with all the data in apps. Users can start a purchase on the website and then go to any other device to finish the operation.

To simplify the ordering process we created a way to place an order without registration. 

Android: https://play.google.com/store/apps/details?id=com.lamoda.lite&hl=ru

iOS: https://itunes.apple.com/ru/app/lamoda-magazin-modnoj-odezdy/id777645417?mt=8

 

Lighting technologies app

iOS: https://itunes.apple.com/ru/app/moi-dokumenty-hmao/id913216831?mt=8

Client needed to develop a mobile app that gives an opportunity to work with company’ goods without using internet.

All info about  company’ products (names, images, characteristics) was stored on their website and ERP-system, that is why our first priority was to unify all the data to use it in a mobile app.

Unified database is devided into compact  and full ones, English and Russian versions. User can choose database he needs and download it to his device. Afterwards, the internet connection is not neccessary for using it.

Every item has its own screen with detailed information, images and certificates. 

In the iPAD-version of the app we created a virtual constructor to choose work equipment in realtime. User can choose the equipment he wants and check how it will look like...

App for public services

iOS: https://itunes.apple.com/ru/app/moi-dokumenty-hmao/id913216831?mt=8

MPC KMAD-Jugry, as all MPC in Russia, needed to rennovate its mobile application for customers after rebranding and implementation of new corporate style. 

For the new version of the application it was decided to create the most handy user-friendly interface.

Heads and Hands improved the suggested stylistics in terms of usability and adapted application to the new versions of iOS and Android. Moreover, the processing speed and speed of an application were  also imrpoved.  

Application for MPC KMAD is a mobile version of the United web portal of the service that works for Android and iOS. It suits perfectly all the modern guidelines of Governmental services.

Reviews

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App Development for Social Connection Tool

"This was my first experience with app development, but it's been a homerun." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Dec. 2016
Project summary: 

Heads & Hands introduced an algorithm to transform a mobile app’s manual process, allowing multiple search functionalities and immediate Twitter posting. 

The Reviewer
 
2-10 Employees
 
Fort Mill, South Carolina
CEO, Skull Coast
 
Verified
Feedback summary: 

The Heads & Hands team delivered a complete solution, quick turnaround time, and strong customer service while supporting US social networkers. 

BACKGROUND

Please describe your organization.

We are social networking company. Our first project was FoxRT, which gives users the ability to find media content on Twitter and customize it into their own tweets. For example, instead of retweeting someone else's content, a user can customize that content and integrate it into their own timeline.

What is your position?

I am the chief executive officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Heads & Hands?

Users could achieve the functionality of our app manually by looking at the code behind each tweet. Someone can visually recognize where a video or picture is within the code of an embedded tweet, extract it, and put it into their own timeline if they want. That was still a manual process, so we wanted to create an algorithm that could do the same thing through an app. So, instead of taking 5 minutes, the process would happen immediately, and all someone had to do would be to go into a dialog box, change the comment, and post it. We had no idea how to do this, so we presented our concept to Heads & Hands. 

SOLUTION

Please describe the scope of their involvement in greater detail.

Heads & Hands created our whole solution. The original idea behind the app was quite simple, namely finding content within a feed. Heads & Hands created a search functionality for us, as well as a way for users to copy links. There are now 2–3 ways of finding desired content and reposting it on multiple Twitter accounts.

As an example of this functionality, we had a Super Bowl event during which we put everyone's Twitter accounts into one instance of the app. Every time someone scored a field goal, we posted the video to all of the accounts. During those 3 hours, we accumulated over 532,000 impressions. Everything that we did was followed by a huge audience. For one video in particular, we accumulated close to 300,000 impressions. Thankfully, it was an exciting game, so we had the chance to post a lot. We were able to create our own network using all the followers in those accounts. It was easy to do since not everyone needed to make the same tweets over and over.

How did you come to work with Heads & Hands?

This was our first time engaging an app developer. We contacted several different companies, both in the US and from other countries. We came across Heads & Hands' website and sent them an email. We immediately clicked, and the team understood what we were trying to do. Heads & Hands had great customer service in terms of responding immediately to all our requests, even though they were 7–8 time zones away from us in Russia. We got replies within an hour instead of the next day, which happened with US companies.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Heads & Hands' work was between $15,000 and $20,000.

What is the status of this engagement?

We started working with Heads & Hands in September 2016. From the first contact to the actual launch, there was a 3- to 4-month period. There was some initial testing involved as well before we launched the app on Google Play in December. The app is within its second month of being live, and we're still making little tweaks and bug fixes to it. Heads & Hands will be posting the next update in 1–2 days. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

So far, we have reached fewer than 100 users on each platform, but we haven't done any advertising for the app. Everything has been word-of-mouth since there are a few bugs that need working out. We also added additional functionalities to the app. We plan to have a major push after the next update, and we're talking to an advertising company for this.

How did Heads & Hands perform from a project management standpoint?

We presented our idea while Heads & Hands assigned a project manager and a timeline for the work, detailing exactly what would be done and when. It was done to the day and even the hour in some cases. We received updates on Friday, even though we maintained communication during the week. The process was fairly regimented in terms of knowing where we were, where we were going, and what had been done.

What distinguishes Heads & Hands from other providers?

Heads & Hands' customer service and their unbelievably quick response rate to any questions we had always amazed me. I contacted a company in the US about a different matter, and I didn't hear back from them for 3 days. With Heads & Hands, we have a great rapport and have almost struck up a friendship online, even though we've never met. Instead of writing short emails, Heads & Hands gives us descriptive texts about our status in amazing English. I always think that I'm talking to someone in the UK because of this.

Is there anything Heads & Hands could have improved or done differently?

This was my first experience with app development, but it's been a homerun. I had bad experiences with other app developers even during the bidding process, so I can't say anything negative about Heads & Hands. Our last update required 2 hours of work, and Heads & Hands did it without charge. They've told us a price and stuck to it every time. I wish this happened for all the businesses I've worked with.

Do you have any recommendations for others considering working with Heads & Hands?

I found that giving Heads & Hands the freedom to formulate their own ideas in order to solve our problem is an amazing approach. I would present them with the obstacle we were facing and have Heads & Hands' project manager come back with a plan. I use our app myself, and my follower count has exploded as a result, so I came up with many ideas from this.

I know that with many companies, there is a need to micromanage the work, but giving Heads & Hands freedom to work on problems worked great. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Video Security Company

"They were very cooperative, responsible, and worked closely with our team."

Quality: 
5.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2016 - Feb. 2017
Project summary: 

Heads & Hands developed a mobile solution for the client's video management software that can navigate between cameras and implement live/playback streaming control.

The Reviewer
 
201-500 Employees
 
Moscow, Russia
Senior Product Manager, Video Security Company
 
Verified
Feedback summary: 

The client is pleased with Heads & Hands' ability to understand customer needs and design an app around them, though there were some project delays that could've been avoided with better planning. However, the client still appreciates their work and would recommend them to others.

BACKGROUND

Introduce your business and what you do there.

We are video management software [VMS] and solutions developer company based in Moscow, Russia. I am a senior product manager in the department of product management. I am responsible for driving products and high-severity projects in different fields.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Heads & Hands?

We are required to answer market demands for a thin mobile client solution for our VMS,  in addition to the thick desktop client.

SOLUTION

What was the scope of their involvement?

H&H was involved in designing and implementing the navigation between cameras and corresponding events. The most challenging part was to implement live and playback video streaming control sufficient to meet the CCTV field’s delays and UX [user experience] requirements.

How did you come to work with Heads & Hands?

An RFP [request for proposal] was sent to the top 10 Russian mobile developers who were not focused on gas, oil, or government projects. We picked H&H based on their portfolio and their response to our RFP.

How much have you invested with Heads & Hands?

We’ve spent $40,000 on their services.

What is the status of this engagement?

We started in March 2016 and finished by February 2017. We are currently planning our further cooperation on product development.

RESULTS & FEEDBACK

How did Heads & Hands perform in terms of project management?

Project management was good. They were very cooperative, responsible, and worked closely with our team.

What did you find most impressive about Heads & Hands?

They were deeply involved in the project. They understood our customers’ user stories and demands pretty well.

Are there any areas where Heads & Hands could improve?

We haven't met our deadlines due to technical issues. They should focus more on the tech side; scheduling the critical path based on the most difficult task might have helped us. We've stated clearly that task is quite difficult and demanding.

What tips or recommendations could you share that might increase the likelihood of success with Heads & Hands?

If you have an idea about what's going to be the most demanding aspect of the project, you should insist that H&H schedule the project based on it.

4.0
Overall Score Our timeline was an issue, but still I felt H&H was involved and responsive to our needs.
  • 3.0 Scheduling
    ON TIME / DEADLINES
    They missed 3 deadlines.
  • 5.0 Cost
    Value / within estimates
    Despite experiencing trouble, we managed to stick within budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd recommend people if I have the impression that their requests are similar to the tasks we solved together.

App Development for International Advertising Festival

"Heads & Hands knows how to create complex projects and how to talk well to customers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2015
Project summary: 

Heads & Hands developed a mobile app for the Red Apple International Advertising Festival hosted by the client. The app provided program details and navigation to participants.

The Reviewer
 
1-10 employees
 
Moscow, Russia
Producer, Red Apple International Advertising Festival
 
Verified
Feedback summary: 

The client was extremely pleased with the app built by Heads & Hands, as more than three-quarters of festival participants used it without encountering any bugs. The client praised Heads & Hands for adding value to the business beyond just developing an app.

BACKGROUND

Introduce your business and what you do there.

I am a producer of the Red Apple International Advertising Festival. It is held in Moscow every year.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Heads & Hands?

We needed to create a mobile app to support our festival. It had to give a detailed program, information about the speakers, and provide useful navigation on the festival premises.

SOLUTION

What was the scope of their involvement?

Head & Hands developed an application for both iOS and Android devices.

How did you come to work with Heads & Hands?

We liked their approach and their team very much. Together with their rates and timeframes, that is why we chose to work with them.

How much have you invested with Heads & Hands?

We paid around $10,000 for the app.

What is the status of this engagement?

The project with the app took us 4 months and was done last year. If we need to add more features to the app this year, we will contact Heads & Hands for sure.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The best metric is that more than 3/4 of the participants and visitors of the event used the mobile app. They were happy with it. It didn’t have any bugs.

How did Heads & Hands perform from a project management standpoint?

They performed well and professionally.

What did you find most impressive about Heads & Hands?

Heads & Hands knows how to create complex projects and how to talk well to customers. They have a strategic approach. They not only develop apps, but they also add value to your business. That’s something we appreciate. This is a great Russian-based team of managers, developers, and designers to work with.

Are there any areas Heads & Hands could improve?

There’s nothing to improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They have a high level of expertise.
  • 5.0 NPS
    Willing to refer
    I just recommend working with them.

App Development for Digital Agency

"Heads & Hands will always answer and help even with the most complex tasks."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2013 - Aug. 2016
Project summary: 

Heads & Hands was hired to create a loyalty program app for the client's work with Jaguar Land Rover. The app would also display information about the user's car, its service history, and allow for help on-the-road. The work engagement lasted 3 years, but there were long breaks during that time.

The Reviewer
 
11-50 employees
 
Russia
Project Manager, Notamedia
 
Verified
Feedback summary: 

The client is extremely pleased with the app built by Heads & Hands. Excluding the breaks and the client's own management shift, Heads & Hands delivered right on time. They were also praised for their professionalism and friendliness, which gave the client the feeling of being true partners.

BACKGROUND

Introduce your business and what you do there.

I work as a project manager for Notamedia, a full-service digital agency. Our company covers a broad scope of complex digital projects, from strategy and design to final testing and implementation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Heads & Hands?

We needed to create a mobile app for our client, Jaguar Land Rover. Heads & Hands happened to be the perfect outsource for this matter.

SOLUTION

What was the scope of their involvement?

The app was created to serve the users' needs for Jaguar Land Rover's Priority Club loyalty program. Right after the registration, users get access to expanded functions of the app, including all info about the main features of their car and its service history. Every user can ask for help on the road and check the maintenance period.

How did you come to work with Heads & Hands?

Heads & Hands has a great expertise in creating complex mobile services based on data. Moreover, they like to work in cooperation with clients; that model was perfect for us and our client. That’s how our choice was made.

How much have you invested with Heads & Hands?

We invested something around $50,000 for the apps created.

What is the status of this engagement?

We started our project somewhere in the middle of July 2013 and had some work being done till the August 2016. Of course, there were some long breaks between working parts of the project; it didn't take us the entire time. It was a long project, but all main works are finished now. We are thinking about adding some new features in the future and working together again.

RESULTS & FEEDBACK

Could you share any evidence that demonstrates their quality of work or impact of the engagement on your company?

The work done by the Heads & Hands team is outstanding! For the duration of the project, they’ve almost become part of our own team. Everything was done like clockwork with no mistakes.

How did Heads & Hands perform from a project management standpoint?

Even when the managers from our side changed, the ones from Heads & Hands performed professionally and never delayed tasks because of new managers. It gave them so much credit in my view.

What did you find most impressive about Heads & Hands?

I appreciated their transparency of processes and friendly team of specialists who co-create projects together with you. You always know what will be happening and when; it’s precious.

Are there any areas Heads & Hands could improve?

As I said, the project duration was rather long; all the improvements that I could ask for were already done, and I saw it in action.

What tips or recommendations could you share that might increase the likelihood of success with Heads & Hands?

Ask questions. Heads & Hands will always answer and help even with the most complex tasks.

5.0
Overall Score High 5.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Deadlines were met, it’s just the project took more time than we thought in the beginning.
  • 5.0 Cost
    Value / within estimates
    They stuck to the budget.
  • 5.0 Quality
    Service & deliverables
    No questions on their quality and professionalism.
  • 5.0 NPS
    Willing to refer
    We are happy with their works and services.

Web Development for Marketing Solutions Provider

"A unique aspect about Heads & Hands is their reaction time and flexibility."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Jan. 2016
Project summary: 

Heads & Hands was hired to help the client develop a complex web platform for LG Electronics. The project began in November 2015 and launched in January 2016.

The Reviewer
 
1001-5000 employees
 
Moscow, Russia
Head of Production, Marketing Solutions Provider
 
Verified
Feedback summary: 

The client was very pleased with the development work done by Heads & Hands. They were particularly praised for their reaction time and flexibility in the face of changing client demands. Project management was also systematic and smooth.

BACKGROUND

Introduce your business and what you do there.

Our company is a part of an international network of digital agencies. We are based in Russia. I am the head of the production team for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Heads & Hands?

We needed help developing a complex web platform with an admin panel.

SOLUTION

What was the scope of their involvement?

We have used Heads & Hands on 2 projects, the hardest of which entailed creating a web platform on behalf of LG Electronics for a charity program helping children in Russia and Kazakhstan.

Heads & Hands handled all HTML and server-side PHP programming based on our designs and requirements.

How did you come to work with Heads & Hands?

Heads & Hands was working with our agency before I came onboard. We had a bidding process for the current project involving 2-3 outsourced production teams, and we chose Heads & Hands because of the combination of speed and price that they offered. Heads & Hands provided good quality of work and management.

How much have you invested with Heads & Hands?

The total cost of our project with Heads & Hands was around $15,000.

What is the status of this engagement?

We started working on our project with Heads & Hands in November 2015. The project was finalized, and we launched the platform in January 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Heads & Hands had good management, short reaction times for new tasks and client ideas, as well as good abilities in developing the work. The client was far-removed from the production process, and they changed their mind during the development. Heads & Hands was able to handle this well.

The platform was launched and we continued to provide support for it throughout the year, so the client was happy with the results.

How did Heads & Hands perform from a project management standpoint?

The Heads & Hands' team was polite and systematic throughout the process. We used Basecamp as a task manager.

What did you find most impressive about Heads & Hands?

A unique aspect about Heads & Hands is their reaction time and flexibility. We were able to contact them late in the evening or early Monday morning and start new tasks within a few hours.

Are there any areas Heads & Hands could improve?

Heads & Hands could improve the risk management at the project start, making deeper research for each task. We increased our timelines by a few days whenever unexpected issues came up, like server errors.

What tips or recommendations could you share that might increase the likelihood of success with Heads & Hands?

There is nothing in particular, but I find Heads & Hands to be a good supplier.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There were some timing changes.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We always recommend suppliers with whom we've had a good experience.

Project Management Development for Digital Agency

"Their team is very positive and friendly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Heads & Hands created an internal project management system. They provided end-to-end services, including prototyping, design, development, and deployment. The project was completed in approximately 3 1/2 months.

The Reviewer
 
Russia
CEO, Happy Monday Digital Agency
 
Verified
Feedback summary: 

The program runs smoothly with no bugs or crashes, and has greatly optimized the client's working processes. Heads & Hands was commended for their responsiveness, availability, and expertise.

BACKGROUND

Introduce your business and what you do there.

I am an owner of HMPD Network and Chief Executive Officer of Happy Monday Digital Agency. We provide various advertising services and develop ad technologies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Heads & Hands?

Heads & Hands became our partner when we decided to embark on a very ambitious task: to create an internal system for project management called Happy Monday PM.

SOLUTION

What was the scope of their involvement?

The Heads & Hands team was involved in the project from the very beginning to the very end (i.e., prototyping, designing, and writing scenarios, plus the development and deployment).

How did you come to work with Heads & Hands?

There were three criteria that helped us choose Heads & Hands over other companies. First, their portfolio had several projects with similar tasks, and these projects were done greatly. Second, we had several meetings with their team in-person and very much liked the way they proceed with tasks. Third, their processes were transparent, so we could see right through the project from the start.

How much have you invested with them?

Sorry, this is confidential.

What is the status of this engagement?

The work is completed now. The project started in 2015 and was done in three-and-a-half months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Happy Monday PM is a system for our internal usage. The best result is that it runs smoothly with no bugs or crashes. It also helped to optimize our working processes greatly.

How did Heads & Hands perform from a project management standpoint?

Our project manager was always available to guide us, answer all our questions, and give details where we needed them. He was highly responsive and also polite.

What did you find most impressive about Heads & Hands?

Heads & Hands has great expertise, quick responsiveness, and an outstanding quality of work. Their team is very positive and friendly, which is also a great thing to share.

Are there any areas Heads & Hands could improve?

I do not see any improvements that need to be made right now.

Do you have any tips or recommendations that might increase the success with Heads & Hands?

Do not be afraid to say that you don’t understand something in the process, because this team can explain everything. Everything else will be present no matter what.

5.0
Overall Score They did their job and did great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were on-time.
  • 4.0 Cost
    Value / within estimates
    The cost was understandable and almost met our goals and budget objectives.
  • 5.0 Quality
    Service & deliverables
    They performed all the tasks with high quality.
  • 5.0 NPS
    Willing to refer
    This is a great team to do business with.

App Development for Food Ordering Company

"It's always a big pleasure to work and connect with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Using the client's design, Heads & Hands completed the entire development of a mobile app, including metrics, testing, and deployment. They continue to assist the client with monthly updates and new versions.

The Reviewer
 
Russia
VP & Co-Founder, ZakaZaka
 
Verified
Feedback summary: 

Heads & Hands developed a fast, complex, and stable app with a positive conversion rate. It has the highest rating in the Russian consumer market with 5 stars in over 13,000 reviews and almost 2 million downloads.

BACKGROUND

Introduce your business and what you do there.

ZakaZaka is Russia's leading online and mobile food ordering company, dedicated to connecting hungry diners with local takeout restaurants. The company’s online and mobile ordering platforms allow diners to order directly from more than 4,000 restaurants in over 75 cities in Russia. I'm the co-founder and vice president.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Heads & Hands?

Our goal was to develop one of the best mobile applications for both the iOS and Android platforms. We started our business with a website, but our business is quite mobile. While quite a lot of people make food orders through the site, most prefer to do it through the phone sitting on their couch, for example. It's more convenient.

SOLUTION

What was the scope of their involvement?

They worked with us for almost the entire development cycle, with the exception of the design. They developed an application, including putting in mobile metrics, testing, and deploying it. During the process, they always gave us advice on mobile management and discussed with us what cool features we could include.

How did you come to work with Heads & Hands?

When we started looking for a mobile development company, the design studio that first did our web design and branding recommended Heads & Hands to us. We met with them, looked at their portfolio, and decided to work with them.

How much have you invested with Heads & Hands?

It depends on version and features, but the cost of our first main version was about $30,000.

What is the status of this engagement?

We launched our first version in the beginning of March 2014. Our relationship is still ongoing, as we are always working together on new versions and trying to launch updates every month.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Heads & Hands developed a really great app for us with fantastic speed, complex functionality, and a good conversion rate. Our apps are very stable, and crash reports are very low. Our app has the highest rating in the Russian consumer market – the iOS app has 5 stars with over 13,000 reviews; total downloads will soon reach 2 million.

How did Heads & Hands perform from a project management standpoint?

All work was completed on time according to our agreement. All tasks have been carefully done. Their management skill is really great. It's always a big pleasure to work and connect with them.

What did you find most impressive about Heads & Hands?

Definitely their quality, speed, and flexibility stand out.

Are there any areas Heads & Hands could improve?

Not really. For me, they are perfect, so I just want them to keep doing what they're doing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer