Supercharging your story.

We exist to help the world’s most ambitious leaders realise their true purpose and have more meaningful conversations with their audience.

 
$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2018
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Brisbane, Australia
headquarters
other locations

Reviews

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Branding & Website for Construction Startup

“We loved that Hatchet Agency delivered a standout product.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July 2019
Project summary: 

Hatchet Agency provided branding and web development services for a construction and facilities management startup. They also created the logo and other marketing collateral.

The Reviewer
 
11-50 Employees
 
Darwin, Australia
Charmaine Hurrell
General Manager, The Maine Group
 
Verified
The Review
Feedback summary: 

Hatchet Agency’s work contributed to brand differentiation in a competitive market. The team was extremely fast and flexible, which allowed them to deliver excellent results within a month.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the general manager of The Maine Group, a company that offers construction and facilities maintenance services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hatchet Agency?

We hired them to develop our website and branding.

What were your goals for this project?

Our goal was to have a unique, eye-catching, and engaging brand that would stand out from the rest. We were under a lot of pressure to have our website up and running so we could show our clientele.

SOLUTION

How did you select this vendor?

We had worked with another marketing company, but they could not quite grasp the concept we were looking for. We decided to try Hatchet Agency because of a referral from another business.

Describe the project in detail.

Since we do not have an in-house team, we outsourced the whole process to Hatchet Agency. Aside from developing our website and branding, they also created our logos and business cards. After seeing the mockups, we didn’t request any changes because we were happy with what they’d sent.

What was the team composition?

Our primary contact was Hatchet Agency’s head of strategy, who was exceptional to deal with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Hatchet Agency delivered an excellent product on short notice.

How effective was the workflow between your team and theirs?

The communication was easy, with the team seeking clarification before we approved the final output. They were highly accommodating with our requests and answered every question promptly.

What did you find most impressive about this company?

I was impressed with the fast and efficient service. We loved that Hatchet Agency delivered a standout product.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding and Content Creation for an Electrical Contracting Company

“Our new marketing and messaging are strong and help us stand out from the crowd.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Hatchet Agency facilitated a CRM automation and rewrote an entire client-facing messaging strategy. They helped an organization define its key objectives and express them uniformly across all platforms.

The Reviewer
 
11-50 Employees
 
Berrimah, Australia
Brett Adams
Director, Solar Energy Management Group
 
Verified
The Review
Feedback summary: 

Hatchet Agency delivered comprehensive branding and messaging complete with high caliber designs and content. Their work has been well-received and generated notable outcomes; three out of five users now recommend the brand. The team is flexible, skilled, and engaged.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am one of the directors of SEM Group, an electrical contracting company in Queensland, Australia. We offer electrical contracting, solar, and most recently metal fabrication services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hatchet Agency?

We weren’t engaging with our customers as well as we should. Our sales process worked effectively, but was fairly disjointed. Our company needed help with branding and content creation.

SOLUTION

What was the scope of their involvement? 

Hatchet Agency unified the messaging across our different businesses and websites. They helped us define our goals more clearly and understand what we wanted to achieve and why.  They developed all of our strategies for committing to a greener world, which is our central mission.

Our company is exceptionally busy and proficient, but we don’t have any in-house creative agency to facilitate our automation. Hatchet Agency has essentially rewritten how we communicate with our customers from a CRM point of view. 

Hatchet Agency guided us through the CRM process and explained why we needed one. We took their advice and got a system in place with the help of another vendor. They created the automations our internal team lacked the expertise or time for. The team has taken many tasks we’ve always wanted to do and made them happen.

What is the team composition?

I personally work with three people from the team. Casey (Director, Hatchet Agency) is our main point of contact.

How did you come to work with Hatchet Agency?

The current director used to work with a different company we’d hired in the past. We’ve spoken with many vendors over the years, and Hatchet Agency certainly seems to be more customer-engaged than most.

How much have you invested in them?

We have spent $60,000–$70,000 AUD (approximately $42,000–$49,000 USD).

What is the status of this engagement?

We began working together in June 2018 and have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hatchet Agency put together an amazing presentation to show us the journey of our engagement and how much work they have done for us. The content and designs they created have been excellent and made a massive difference. The team’s work fully met our standards and we’ve received positive feedback.  

We keep an eye on social media and have noticed that three out of five people recommend in many forums where people ask who they should hire for solar. This result isn’t just based on our performance; I think it’s also due to our branding. Our new marketing and messaging are strong and help us stand out from the crowd.

How did Hatchet Agency perform from a project management standpoint?

We are a somewhat difficult client because we throw Hatchet Agency ad hoc projects left, right, and center. They use a Gantt chart to track our goals and timeframes. 

Our industry is very fast-moving, so we have to take advantage of trends as they arise. Hatchet Agency has to fit these additions into the overall project management and timeframes, and they’re typically very adept. 

What did you find most impressive about them?

Hatchet Agency took the time to get to know our business. Rather than just telling us what they thought we should do, they researched the market and what we stand for as a company. Their recommendations included what our message should aim to achieve and how to make our brand more cohesive. 

Are there any areas they could improve?

No. We are probably too demanding in our expectations. In our line of business, customers expect things overnight, which often isn’t achievable. As a general rule, Hatchet Agency’s work is exceptionally quick.

Do you have any advice for potential customers?

Hatchet Agency has a fresh mindset. They think outside of the box to help clients understand what they need to achieve. I recommend them with certainty to all my business colleagues. They’re a great match for any client who wants to satisfy their brand and get to know and interact with their customers better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer