A customer-first design agency
About us
hancock & rowe was created with a passion for user-experience in all areas of design. We deliver higher levels of engagement for businesses looking for a better understanding of their customers.
After 10+ years working with London-based agencies, creating award-winning work for some of the UK’s and the world’s leading brands (in Education, Finance, Hospitality, Health, Food & Drink, Leisure & Tourism), we have found our home in the countryside of Kent.
We are experts in user experience (UX), branding and design across print and digital. Our network allows us to stretch our offer to many different client needs and deliver extra services outside of our specialities while keeping a single point of contact for ease of communication.
Our Approach
Customer-first
Your business needs are always the end goal but they are only achieved through the needs of your customers.
By approaching problems with a customer-first lens we can be sure to propose and deliver solutions which will engage your customers, both current and prospective.
Question
Only by questioning can we learn about our clients’ businesses, their ambitions and their customers.
Through our inquisitive nature, we can better understand the source of the problem, how the business need came to be and the requirements to deliver a better end result.
Collaborate We are the experts in design and communication. You are the experts in your business and your organisation. That is why we always collaborate with our clients to make sure we take advantage of all the expertise available when creating new solutions. In our thinking, shared knowledge makes for quicker and more impactful decision making.
headquarters
Focus
Recommended Providers
Portfolio
Pulling Together Kent, CIPHR, a bold tomorrow, Mesg.ai, Fafas, MYSA, Scholato
New brand for Mesg.ai
We worked with the Mesg.ai founders to create a standout brand for their new Platform targeted at sales personel.
We use the action of the product (scanning emails for improvements) matched with the result (turning cold leads warm) into a vibrant visual space that stands out in a crowded technology space.
This brand work has gone on to be developed and rolled out amongst multuple digital touchpoints including their new product suite.
Website for Mesg.ai launch
We created a new website alongside the new brand for Mesg.ai to generate leads and add users to their waiting list.
We collaborated with their in house developers to get this built.
Sales Writing Assistant for Gmail
Mesg.ai have developed a platform which helps sales personel to write better emails. Resulting in producing warmer contacts from cold leads.
We were tasked to bring their suite of tools and feedback statistics to life in a user friendly wrapper using the newly produced brand assets.
New platform for sales teams
Mesg.ai are creating a single location for knowledge share amongst sales teams.
We were tasked to create an interface for a desktop experience which allowed sales people to interigate their team members email and discover what worked in clinching that first meeting.
Website for The Winebox Merchant
The Winebox Merchant is a local business set up to sell wineboxes and champagne crates from around the world.
We helped create a simple brochure website which spoke about the different boxes available and how to purchase.
We choose authetic winecountry imagery and created a new brand that connected with their target audience.
Reviews
the project
Web Design, Logo Design, & Branding for AI Writing Assistant
"The level of thinking that went into the content and the end result were very high quality."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the chief product officer for an AI writing assistant company.
What challenge were you trying to address with Hancock and Rowe?
We hired them for overall branding, logo design, brand guidelines, and marketing.
What was the scope of their involvement?
Hancock and Rowe designed a website from scratch. We provided the copy and they handled the imagery, visuals, color, and layout. In addition to the branding work, they developed a logo for us.
What is the team composition?
We worked with a branding expert and UX expert.
How did you come to work with Hancock and Rowe?
I reviewed a few different designers, maybe three or four, and selected them on the strength of their previous work.
How much have you invested with them?
We invested less than $10,000.
What is the status of this engagement?
We worked on this project from January–February 2021, but we are furthering our partnership.
What evidence can you share that demonstrates the impact of the engagement?
People love the website and it has had an incredibly high impact. It fulfills the creative brief and a lot of really clever concept work went into it, so we’re very happy with the results and the output they delivered.
How did Hancock and Rowe perform from a project management standpoint?
They were very proficient and professional. The communication was over email, Slack, and telephone. They used Harvest for time tracking and they used a combination of G Suite for project management.
What did you find most impressive about them?
The level of thinking that went into the content and the end result were of very high quality. They went above and beyond.
Are there any areas they could improve?
No, there is nothing.
Do you have any advice for potential customers?
They do a good job of onboarding and you’re in good hands.
the project
Website Design, Logo, & Branding for Volunteer Group
"I think they worked really hard and served their community flawlessly."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of Pulling Together Kent. We make scrub bags for all care workers.
What challenge were you trying to address with Hancock and Rowe?
We originally engaged them because we needed a logo.
What was the scope of their involvement?
Hancock and Rowe created a logo to be used on the back of the bags, as well as for Facebook and a URL image. They also designed and developed a website, completely from scratch, and provided all of the content for us. For the distribution of the bags, they made certificates so that we could give one to everybody who helped in making the bags.
What is the team composition?
We worked with two people.
How did you come to work with Hancock and Rowe?
One of the volunteers recommended them and we invited them because of how big our group was. They became part of the team and involved in the project.
How much have you invested with them?
Hancock and Rowe actually didn’t make a profit off of this. They just volunteered to help.
What is the status of this engagement?
We began working together in May 2020 and wrapped up that September.
What evidence can you share that demonstrates the impact of the engagement?
All of the work they did was absolutely spot on. A lot of our elderly users found the site a lot simpler than trying to scroll through Facebook. Also, some of the comments from the staff were also positive and they found it easy as well. We were able to arrange a courier that came from across the UK. Because of Hancock and Rowe’s work, people knew that we were there for them.
How did Hancock and Rowe perform from a project management standpoint?
They performed fantastically. There were no missteps or misinformation of any kind. If they needed something, they asked and we gave it to them. That’s why they came to our monthly meetings; so they could be apart of it and know what was going on. Then, they were able to figure out what the best next steps were. They’re brilliant.
What did you find most impressive about them?
Hancock and Rowe were amazing. They were at the meetings to listen to what we needed and they acted on it for the good of the community. They were involved rather than just sitting on the surface, waiting for information to come to them. I think they worked really hard and served their community flawlessly.
Are there any areas they could improve?
No, I don’t think there are.
Do you have any advice for potential customers?
Allow them to come on board and actually talk to them. Communication is key; you need to make sure that you’re allowing them to have good discussions with you because that’s the only way they’ll ever know what you need.
the project
Web Dev & Graphic Design for Wine Box Supplier
"They're a professional team who work well with me, providing good solutions and applying positive changes."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of a company called The Wine Box Merchant. We buy and sell authentic wine boxes and champagne crates.
What challenge were you trying to address with Hancock and Rowe?
We needed them to create our website and design our logo and fliers.
What was the scope of their involvement?
Hancock and Rowe developed our website from scratch. I provided them with the content and they just incorporated it into the site. Additionally, their team designed our logo and fliers. They continue to support us with their web maintenance services.
What is the team composition?
I’ve worked with one web developer and one graphic designer from their team.
How did you come to work with Hancock and Rowe?
I knew Jason (Founder & Director) because we worked together on a previous project. I trusted his services, so it was an easy decision to hire his team for this project.
How much have you invested with them?
We’ve spent under £10,000 (approximately $14,000 USD) so far.
What is the status of this engagement?
We started in January 2021, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’ve just launched the website, so there aren’t any reliable metrics yet. However, Hancock and Rowe’s work looks promising — we’ve received great feedback so far. They’re a professional team who work with me well, providing good solutions and applying positive changes.
How did Hancock and Rowe perform from a project management standpoint?
We mainly communicate via email. Hancock and Rowe’s project management approach is impressive — they’re a responsive team.
What did you find most impressive about them?
Hancock and Rowe has the ability to listen to our needs. They’re also a very experienced team in their field of expertise.
Are there any areas they could improve?
I don’t have anything off the top of my head.
Do you have any advice for potential customers?
Have a good grasp of what outcomes you want to achieve. We’ve had a positive experience with Hancock and Rowe’s team because we provided them with that.
Hnacock and Rowe's work received positive feedback and had an incredibly high impact. The team was professional and communicative, utilizing tools to make the best of the collaboration. They went above and beyond to deliver high-quality content.