In terms of results, could you share any statistics or metrics that would demonstrate the effectiveness of the work delivered to you?
We have not had to increase our staff since 2008, even though we’ve gone up by 75 percent from a business standpoint. We are a more efficient company in that we have the same number of employees making 75% more sales. That was our goal in bringing in NetSuite and ERP Guru. We wanted to continue to grow, but leverage technology to keep us from having to increase our work staff.
How did ERP Guru perform during the project?
For that project, I would say, they did everything they were asked to do. And we were learning from each other at the time. We started out saying we wanted this, but at the end, we wanted more than that
Is there anything you would consider unique or special about ERP Guru as compared to other service providers you’ve collaborated with?
There are really two things that I know of. One is the partnership that we have. They feel that when we’re successful, they’re successful. They really are a part of our team. They’re not just in this to see how many hours they can bill. They take ownership of the project and its success, which means they do everything within their power to advance the ball.
The other thing is that their training regimen is fairly extensive. They train people in NetSuite, and at the end of that training, they give them a test. If they don’t pass the test, they’re not hired on. They take it very seriously. As a result, everybody you talk to has a very strong working knowledge of the system, its functionalities, and its applications.
In retrospect, is there anything that you think ERP Guru could improve upon or that you would do differently as the client before approaching this type of project?
For that particular project, the only thing that I might have done differently is spent more time evaluating the scope and specifications. We ended up making a few additions, which required more time and also resulted in going over our initial budget. That hasn’t happened since, so we’ve learned our lesson.