What evidence can you share that demonstrates the impact of the engagement?
Gulo helped us build a new system that gives us a much lower interchange fee. It saves us a good 70 basis points on $10-11 million worth of sales, which is about $70,000. I'm very pleased from a financial perspective. We'll see a return on our investment in less than a year.
Internally, going through this process made our jobs easier. Having a much cleaner nightly cut off at midnight syncs up all the operations on the merchant end. Our engagement was a success. It has simplified work for our employees.
How did Gulo perform from a project management standpoint?
Gulo was excellent. The owner was always very helpful. We communicated through phone and email.
What did you find most impressive about them?
Gulo delivered what they promised to. We’d used another provider who couldn't finish our project right. After that vendor's system went live, it had so many bugs we had to cut ties. During our second time around, we used Gulo, and it has worked out very well.
Are there any areas they could improve?
I can't think of any. I haven't seen any bugs. We've only had 1–2 updates where customers made multiple payments late at night that weren't reflected correctly on the download report. After we submitted a help ticket, they were quickly able to remediate, research, and close out the transaction.