GrayCyan

BACKGROUND

Introduce your business and what you do there.

I’m the president of John Mooney Sales Ltd., a manufacturer’s agent. For more than 30 years, we’ve represented American companies that manufacture all kinds of industrial products: bolts, nuts, screws, washers, cable ties, drill bits, grease fittings, rivets, and more. We sell to industrial distributors here in Canada, who in turn sell our products to a variety of customers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GrayCyan.com?

My company had a very rudimentary website and needed help building a new one. We wanted it to look as new and fresh as possible.

SOLUTION

What was the scope of their involvement?

GrayCyan.com developed our website from scratch. My team showed them our old website, told them what colors we wanted, and provided pictures of nuts and bolts, but they pretty much started with a blank slate. They added scrolling features, banners, and links. They also made the site mobile-friendly, which the old one hadn’t been, so that users can access the site on all devices.

We’re considering using GrayCyan.com for other services, but so far, we’ve just worked on the website with them.

What is the team composition?

My team only worked with Nishkam (Founder, GrayCyan.com). 

How did you come to work with GrayCyan.com?

Nishkam cold called us. At the time, we weren’t looking at vendors, but we were thinking about redoing our website. In our business, you don’t want the lines that you represent to change too frequently, but it happens. My company needed to add two new lines to our line card and thought that this would be a good opportunity to revamp the whole thing, so Nishkam’s timing was perfect. 

How much have you invested with them?

We spent between $1,200–$1,300. Their costs were quite reasonable.

What is the status of this engagement?

The project lasted from July–September 2019. Nishkam is currently working on one tweak with my associate to get some things alphabetized. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The difference between the old website and the new one is dramatic. Although we haven’t received feedback from customers yet, my associate and I have shown the website to family and friends, and they think it’s excellent. We couldn’t be happier. 

How did GrayCyan.com perform from a project management standpoint?

We only interfaced with Nishkam; I’m not sure if he did all the work himself or had a team of twenty people in the background, but it doesn’t matter because everything was done well and in a timely fashion. 

The project probably could’ve wrapped up sooner, but this was completely on me because I travel a lot. Although my associate does all of the work, I have to make the final approval. Nishkam’s follow up was impeccable; he would wait for 2–3 days and then reach out to check on our progress. If it wasn’t for him, the project would’ve lasted another two months. He often dropped by our office. We also communicated via phone and email. 

What did you find most impressive about them?

From a business perspective, he did a great job following up and not letting the project slip through the cracks, and he was never too pushy about it. His timing was always perfect.

Are there any areas they could improve?

No, there aren’t.

Any advice for potential customers?

Go for it. Sign the check and get them going; they’re good.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Jerk & BBQ Haven, a Caribbean restaurant located in Mississauga, Ontario, Canada. We cater to a large multi-cultural population in our area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GrayCyan?

Our original website was built on Squarespace and was not meeting our needs. We wanted a professional e-commerce website where customers could order online. We also wanted the website to calculate delivery charges based on the distance to our customers' location.

What were your goals for this project?

We mostly wanted to increase our online sales. Having this professional e-commerce website was the first step in achieving that goal.

SOLUTION

How did you select this vendor?

We found GrayCyan online and contacted them. They've been very professional from the first phone call.

Describe the project and the services they provided in detail.

Our previous website was built on Squarespace and was not very professional; it was an informational website only. GrayCyan developed an e-commerce solution from scratch, sharing a live demo link throughout the project. This is something unique about them. They also interacted with our payment gateway provider and figured out all the integrations.

What was the team composition?

GrayCyan has a team of developers, but we always interacted with Nishkam.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website recently went live, and our customers, staff, and I love its look and ease of use. Because the website is new, however, it’s too early to figure out quantitative results.

How was project management arranged and how effective was it?

The project was handled directly by Nishkam. He was very efficient and responsive and always understood our point of view. He even visited us several times during and after the development to ensure we were all on the same page.

What did you find most impressive about this company?

The company was very helpful. They understood our requirements and also accepted some of our requirements at a later date, which not many companies do. The live demo link allowed us the view changes as the website was being built, so it was almost being created in front of our eyes.

Are there any areas for improvement?

Because of their workload, the website completion got pushed back a little if we didn’t give them timely feedback, which is only fair.

BACKGROUND

Please describe your company and your position there.

I’m the creative director for a marketing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GrayCyan?

We hired them to create a new website.

What were your goals for this project?

We set out to build a fresh-looking site.

SOLUTION

How did you select this vendor?

I found them online.

Describe the project and the services they provided in detail.

They designed a new website for us.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our business now looks and feels more professional than it did before.

How was project management arranged and how effective was it?

It was professional and highly effective.

What did you find most impressive about this company?

They completed the project in an incredibly short time frame.

Are there any areas for improvement?

No, not that I saw.

UPDATED REVIEW

This review was updated on July 26, 2019, by the client. New content is below.

Please describe your company and your position there.

I am the owner of the company and we offer marketing and advertising for the wedding industry.

For what projects/services did your company hire GrayCyan.com?

We hired them to create a Wedding Directory website.

What were your goals for this project?

To produce a beautiful eye catching website that brides and grooms can use to find venues and vendors.

How did you select this vendor?

Found them online.

Describe the project and the services they provided in detail.

Using our suggestions and some of their own ideas, GrayCyan designed a beautiful wedding directory website for us. We worked with Nishkam and found him to be very professional and his customer service was fantastic we would highly recommend them.

What was the team composition?

GrayCyan was extremely efficient and accommodating. Communication with Nishkam was excellent and we are very pleased with the result.

Can you share any information that demonstrates the impact that this project has had on your business?

The website gives the business a very professional look and feel.

How was project management arranged and how effective was it?

We worked with Nishkam and found him to be very professional and his customer service was fantastic we would highly recommend them.

What did you find most impressive about this company?

We found they way the work was completed on time also what was asked was always done with no questions asked.

Are there any areas for improvement?

No.

BACKGROUND

Please describe your company and position.

I am the Sr Manager of Eagle's Flight

Describe what your company does in a single sentence.

Creative Experiential Learning

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrayCyan to accomplish?

• Website Creation
• Website Optimization
• SEO

SOLUTION

How did you find GrayCyan?

Referral

Why did you select GrayCyan over others?

Good value for cost

How many teammates from GrayCyan were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website development and optimization
• Website maintenance and support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website optimization and SEO benefits. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Very quick to help and solve problems
• Available and ready to help whenever we needed
• Reliable

What was your primary form of communication with GrayCyan?

Virtual Meeting

What did you find most impressive or unique about this company?

They were responsive and quick to act.

Are there any areas for improvement or something GrayCyan could have done differently?

I was very pleased with their work ethic. 

BACKGROUND

Please describe your company and position.

I am the Owner and Operator

Describe what your company does in a single sentence.

Our company provides fresh, ready to heat and eat meals and healthy treats.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrayCyan to accomplish?

• Build a timeless and professional website for our customers.

SOLUTION

How did you find GrayCyan?

Online Search

Why did you select GrayCyan over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from GrayCyan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing a website that looked professional and flowed smoothly. The customers would be taken care of on the front end and us business owners would be able to manage the back end. The design was custom built to our liking and specific add-ons were implemented to add functionalities that we needed from the website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It started with the designing of the website, it then went into coding, and then it was ready for final review and public launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The website was not finished on time, but GrayCyan always responded to our needs to fix issues.

What was your primary form of communication with GrayCyan?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really appreciated how the owner and employees treated us whenever dealing with them. They were always super nice and friendly.

Are there any areas for improvement or something GrayCyan could have done differently?

Every company has room for improvement. The thing I would say GrayCyan could work on is getting the website completed closer to the agreed contracted timeline. This shouldn't mean that corners are cut to get there, but the team on board does their part to ensure project deadlines.

BACKGROUND

Please describe your company and position.

I am the Director of ATG Alternative Investments Inc.

Describe what your company does in a single sentence.

Investment Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrayCyan to accomplish?

• Website

SOLUTION

How did you find GrayCyan?

Online Search

Why did you select GrayCyan over others?

• Pricing fit our budget
• Good value for cost

How many teammates from GrayCyan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design and development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered an amazing website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time

What was your primary form of communication with GrayCyan?

Virtual Meeting

What did you find most impressive or unique about this company?

Work Ethic

Are there any areas for improvement or something GrayCyan could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Strategic Manager of a financial services company

Describe what your company does in a single sentence.

Investment research.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrayCyan to accomplish?

• Website design

SOLUTION

How did you find GrayCyan?

Online Search

Why did you select GrayCyan over others?

• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

To design a new webpage for our company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

GrayCyan continually went out of their way to provide us with tailored solutions that would maximize our web design as well as reach out to third party vendors for API use that we were currently using. Their service is unmatched from firms we've looked at.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exceeded needs and continually added insight on business development.

What was your primary form of communication with GrayCyan?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team went above and beyond for us. Their services are outstanding and their communication throughout the process was kind, prompt, and valuable.

Are there any areas for improvement or something GrayCyan could have done differently?

I would not say at this time that there is anything that could have added more value to our experience.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of an it services company

Describe what your company does in a single sentence.

We provide technical services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrayCyan Experiential Websites to accomplish?

• Create a website that represented our values and diverse services.

SOLUTION

How did you find GrayCyan Experiential Websites?

Online Search

Why did you select GrayCyan Experiential Websites over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from GrayCyan Experiential Websites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GraCyan created a robust website that provides our clients with the ability to utilize our services as well as showing our diverse services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen increased website traffic and a positive impact from our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, We were satisfied with the delivery time in all aspects of the project. We could also reach our project lead with any questions we had.

What was your primary form of communication with GrayCyan Experiential Websites?

Virtual Meeting

What did you find most impressive or unique about this company?

The company culture is quite impressive. From the first meeting to the last, we felt like part of a dynamic and functional team. We couldn't ask for better customer service.

Are there any areas for improvement or something GrayCyan Experiential Websites could have done differently?

N/a

BACKGROUND

Please describe your company and position.

I am the General Manager of Secure Cleaning Services

Describe what your company does in a single sentence.

Clean

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrayCyan Experiential Websites to accomplish?

• Redesign our website

SOLUTION

How did you find GrayCyan Experiential Websites?

Online Search

Why did you select GrayCyan Experiential Websites over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from GrayCyan Experiential Websites were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Zoom calls anytime there was an update on design/coding. 
• If I ever wanted something changed or removed they gladly provided. 
• Worked in a timely order.
• Overall I wanted a clean, modernized website, and they delivered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our website is completely redesigned and looks much more presentable to clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

If I had input on wanting something changed, added or removed they'd get it done. If something was said to be done by a certain time it would get done.

What was your primary form of communication with GrayCyan Experiential Websites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication.

Are there any areas for improvement or something GrayCyan Experiential Websites could have done differently?

Not that I could think of.

BACKGROUND

Please describe your company and position.

I am the Chief Strategy Officer of Kelvin Thermal Energy

Describe what your company does in a single sentence.

Kelvin Thermal Energy is a Canadian company developing the world’s most powerful thermal energy storage, supplying heat derived at high efficiency from intermittent renewable and/or wholesale grid electricity as a clean alternative or complement to fossil boilers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrayCyan Experiential Websites to accomplish?

• Communicate two-part value proposition (financial and climate)
• Create a professonal look and feel
• Establish the foundation for a more elaborate online presence to follow

SOLUTION

How did you find GrayCyan Experiential Websites?

Online Search

Why did you select GrayCyan Experiential Websites over others?

• High ratings
• Close to my geographic location
• Pricing first our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website mockups
• Edit of existing footage for video header
• New infographics
• Compact website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Met launch date
• Achieved desired look
• Responded quickly and effectively to feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered in a timely manner as promised. Highly responsive team.

What was your primary form of communication with GrayCyan Experiential Websites?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They successfully customized their operating, design, and communication style to my preferences.

Are there any areas for improvement or something GrayCyan Experiential Websites could have done differently?

None