Can you share any outcomes from the project that demonstrate progress or success?
The vendor provided high-quality apps which were easy for end users to use.
After we launched mobile apps for gas maintenance engineers it became possible automated prompt transmission data from the metering devices of the subscriber to the billing system;
- informing the subscribers about the accruals for the consumed gas;
- providing continuous data transfer for further analysis and planning of the engineers' working day;
- engineers can instantly get complete information about subscriber.
Gas maintenance engineers now work more effectively. With mobile application for gas consumers it became more clear and easily to pay bills for the consumed gas. Mobile app allows working with any number of personal accounts, grouping readings by several metering devices, working with a lot of payments methods.
As far as information appears more quickly via push notifications our company increased payments collection rate. We consider that both projects were successful and made possible further transformations of our company.
How effective was the workflow between your team and theirs?
We got mobile apps within agreed timeline and budget. Vendor’s team showed good performance and quality. All deliverables they demonstrated and finally released were well designed and clear for understanding.
The vendor also implemented some agreed with us improvements that were not in the contract. The communications were always easy and their project manager/analyst was very attentive.
What did you find most impressive about this company?
They made us best proposal between all other vendors and they met their contract conditions. As we noticed they are small company and thus is why they are very flexible and open for any changes for processes and products are being developed. They are great at development speed and quality.
We recommend Gravity Group as top mobile app developer and would be glad to further partnership.
Are there any areas for improvement?
As we noticed they are small company and perhaps they did not have in-house tester or it was already allocated on other projects. We would be glad if their development team and company will be larger and will offer more opportunities for partnership.