Grafiduo

Introduce your business and what you do there.

I’m the founder and CEO of Zwembad.shop, a swimming pool and spa e-commerce company. We specialize in everything regarding pools, pool equipment, and accessories.

What challenge were you trying to address with Grafiduo?

We needed help with the development of our e-commerce platform.

What was the scope of their involvement?

They’ve developed our WooCommerce site.

What is the team composition?

I mostly work with the owner, but there are at least 4–5 other colleagues that I work with.

How did you come to work with Grafiduo?

They were referred to us.

How much have you invested with them?

We’ve spent about $40,000-$50,000.

What is the status of this engagement?

We started working together in March 2020, and our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any KPIs in place to measure their development, but the features they’ve developed have been tested by our team and are all working fine. It's also really nice working with them; they’re pretty fast in development and putting things on their timelines, so we never have to wait long. Plus, whenever there are bugs or urgent matters, they address them within 24 hours.

How did Grafiduo perform from a project management standpoint?

Although there are times when I have to ask about their turnaround time, they’ve been able to deliver at a pretty fast rate — deadlines are met 95% of the time. Overall, things are moving fast, and the cooperation is going well. 

We use CoLab for communication and managing ticket requests. We also use GitHub for code management and Slack to send quick messages.

What did you find most impressive about them?

The turnaround for each ticket is fast. I also like that they think together with us — if we can’t think of something, they will ask questions and make suggestions.

Are there any areas they could improve?

No, we’re happy with the engagement.

Do you have any advice for potential customers?

Be clear about what you want and have open communication with them.

Please describe your company and your position there.

I'm a company director at WeFix. We are a call out mobile and tablet repair company. We repair customers devices at their chosen location in our mobile workshops.

For what projects/services did your company hire Grafiduo, and what were your goals?

We recently had our site reviewed for UX / design improvements. We hired Grafiduo to build those changes into the front end of our site.

How did you select Grafiduo and what were the deciding factors?

We found Grafiduo online and their portoflio of work was brilliant. After touching base with Michal the CEO it was an easy choice to select the company to work on this project for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a few initial meetings to explain the project and go through the design files. Grafiduo then outlined a project time line that they would work towards.

How many people from the Grafiduo team worked with you, and what were their positions?

We had 2 people from Grafiduo work with us. The CEO Michal and Arkadiusz the Project Manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

Describe their project management style, including communication tools and timeliness.

Communication was brilliant throughout. Always timely and very helpful. They worked directly with our lead developer so the tech side worked brilliantly too.

What did you find most impressive or unique about this company?

The quality of work is brilliant, alongside the structured plan and communication. Great all round really.

Are there any areas for improvement or something they could have done differently?

No improvements to suggest. Very happy with how the whole project went from start to finish.

Please describe your company and your position there.

I'm a CEO. I'm running small UX/UI studio called Visux.

For what projects/services did your company hire Grafiduo, and what were your goals?

We wanted to refresh website. As a UX/UI agency, we created designs for this purpose, but since we don't have a developer in our team, we were forced to find a company. The goal was to take our designs and create very good implementation into working website.

How did you select this vendor and what were the deciding factors?

I knew other company that was working with Grafiduo. I saw their portfolio and that convinced me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We showed our project to the contractor. After that, we had a meeting to talk about details. We established daily communication on Slack, the contractor was updating us everyday. When the first screen was implemented, they started to work on the other very quickly.

How many people from the vendor's team worked with you, and what were their positions?

CEO was the contact person.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Plenty of people told us that our new website looks great. Since we lunched it, we look much more profesional for the potential clients.

Describe their project management style, including communication tools and timeliness.

It was small project, so there was no need to use any complex management tools. We had daily communication on the Slack and that was enough for this purposes.

What did you find most impressive or unique about this company?

They are delivering very fast, and quality of the work is amazing. They are asking about every detail. I do love their approach.

Are there any areas for improvement or something they could have done differently?

My mind is blank, I'm very happy with the service. Since then, we're working on the another projects for our clients - I think this is the best recommendation.