What was the scope of their involvement?
We initially brought Goji Labs onboard to design and develop the entire platform, but due to funding on our side, we scaled back the scope of their work to just be the platform's design. My team gave Goji Labs our logos and style guide, and they did all of the design work for the platform. We underwent a discovery process in which Goji Labs identified what our design aesthetic was.
They designed a video verification process, which requires new users to provide a video of themselves to ensure safe digital interactions. Goji Labs also designed a few unique features, such as a language filter, so that travelers can see what different languages hostesses speak, and a messaging feature, which allows travelers and hostesses to communicate directly. On our current site, only the host pays a service fee, but Goji Labs designed a dual fee process that will charge both the host and the traveler.
Although Goji Labs didn’t do any development work, a key part of the design process was identifying key functionalities that we’ll need and distinguishing how they’ll fit into the user experience. They helped us determine everything we will need to code, from the financial to the social aspects of the platform.
We’re still using the WordPress site, but we have Goji Labs’s designs ready for when we implement the new platform.
What is the team composition?
Our project manager is David (Product Development, Goji Labs). My team also works with a designer.
How did you come to work with Goji Labs?
A friend who’d worked with Goji Labs recommended them. Goji Labs had experience working with another sharing economy platform. We figured that their knowledge about creating two-sided marketplaces would relieve communicate barriers and even educate us on the process.
How much have you invested with them?
My company spent around $25,000.
What is the status of this engagement?
We began working together in February 2019, and we’re finishing everything now.