What evidence can you share that demonstrates the impact of the engagement?
They really were amazing. They hit the timeline without a problem, and the system is so much better than what we had before.
They really helped us streamline our processes which saves the staff time. The amount of data entry that we do is time-consuming, and they really helped us to minimize that and make our processes more intuitive.
This program allows us to save our files digitally, too. Traditionally, we've been very paper-heavy, but this benefited us tremendously when COVID-19 hit.
The pandemic completely changed our service model because we are so in-person, school-based, and paper-heavy, and with all of us are working from home, it was really nice that they threw that in.
Now we're able to track all the things online instead which has been tremendously helpful and useful. We haven’t had to scramble to build that post. That has been pretty amazing.
We are now doing tweaking and are finishing a couple of projects. We see a long-term partnership with Goji Labs and have several projects planned over the next four years.
How did Goji Labs perform from a project management standpoint?
Goji Labs has really knocked it out of the park. They are super communicative. David met with our staff who is working on this project 1–3 times a week when we were getting close to launch, and now they meet once a week. I talk to him at least once a month and there is a ton of email communication.
When I have questions about billing or budget, I don’t hesitate to ask David. He is really transparent about where the cost is coming from. On top of that, it has been nice to work with developers who show that they care about the project. They really listen to us. As a result, our system is definitely reflective of our needs and so far.
Because we originally worked with other developers, we needed to build the system in half the time we originally anticipated. It was a short and tight timeline to build a lot of functionality in this client management system.
What did you find most impressive about them?
They showed an extra level of care. They built a really great system for us that is user-friendly. We work with people ranging in age from 12 years old to retirees, and they have varying levels of computer literacy. Nevertheless, the system is super intuitive for all of these different stakeholders which is really awesome.
They've also thrown in additional service without charging us because we are a nonprofit. They have been willing to work with us on a budget, and I think they have built a lot more functionality than what we have paid for.
Are there any areas they could improve?
They use a system called Figma to outline all of the wireframes which is really helpful because it’s visual, but we'd appreciate it if they taught us how to use that tool. We did okay with Figma, but there was a learning curve because we had never used it before.
Do you have any advice for potential customers?
Definitely let go of the old way of doing things and have an open mind is really. Goji Labs was really helpful, but we could have maybe just been a little more open to their ideas.
Really committing to spending the money is worth it, but it is definitely going to cost money to build a really great system that is going to be long-lasting.
People should really communicate what their needs are and not be afraid to ask all the questions. Goji Labs was super responsive and receptive to what we had to say and what we had to ask. There was no question that was off the table and that was really helpful.