What evidence can you share that demonstrates the impact of the engagement?
At one point, they were delivering us a third of all our mobile traffic. We're scaling a lot and they have delivered great performance. We already had a large user base and other marketing channels were delivering for us in large volumes. It wasn’t a gamechanger but it’s been very high quality and good volume for mobile traffic.
How did Go Mobile perform from a project management standpoint?
We communicated via Skype and Telegram as well as email and phone which meant we had lots of channels available to us. They’re also based in Moscow so we met in-person a few times. I was their primary contact so they didn’t require too much manpower from our side.
They don’t request too much time for testing like other agencies seem to. They can evaluate each channel for us before we even start working with it. They deliver on the results they have promised by the deadline.
They’re very proactive and do a lot of things on their own. They always respond very quickly. They deliver budgets or performance analysis within a couple of days of a request. There has never been any problem that we couldn’t discuss and solve. Everything has been great—fast and easy. They’ve been better than many other agencies we’ve worked with.
What did you find most impressive about them?
Their professionalism. Their helpful account managers are always ready to fulfill any requests. Their targeting specialists are always happy to explain. They don’t give false promises: everything we agree to is done. Contracts are completed quickly; an invoice requested for Friday is delivered by that day. That’s their professionalism. They manage high performance and we haven’t had any problems.
Are there any areas they could improve?
Maybe but I haven’t seen any problems with them at this point.
Do you have any advice for potential customers?
Just do it. They're good guys. It's a pleasure to work with them. You shouldn’t hesitate.
Also, always be straightforward with them. You can trust them with your numbers and access to your analytical system.
Go Mobile’s efforts have delivered up to a third of all mobile traffic within an already-large channel and their high performance has helped scale expansively. Proactive and responsive, their professionalism ensures effective management and results.