What evidence can you share that demonstrates the impact of the engagement?
Thanks to General Networks’ help, we were able to update our machines to the latest OS, improving the security posture of our organization and letting us get the support packages we needed.
We also went a discovery process to review our high levels policies like DNS and DHCP and to mitigate stale files in the database. This improved our performance and minimized errors. Lastly, General Networks helped us review our retention policies. That way, we’re not as susceptible to ransomware, and we can reproduce our server in a timely manner if anything happens. That was one of our biggest achievements.
How did General Networks perform from a project management standpoint?
I couldn’t have asked for a better organization. I’m relatively new to this and have limited experience working with other vendors. Any communication with General Networks was superb. They were easily accessible and prompt to respond. Their sales consultant followed up multiple times to make sure we were on task. The team was flexible throughout the project even when we found out we couldn’t achieve specific objectives due to a lack of time or resources. It helped us understand better our environment so we know what we need in the future.
General Networks also did a good job of documenting our server, which was a major aspect of the project. In the end, we did a knowledge transfer to cover all tasks and goals that they met, inform us where we need to be, and go over best practices based on their recommendations for our environment. Now, we’re more informed of our network and what’s on it.
What did you find most impressive about them?
The ability to communicate effectively and in a timely manner is the number one priority for me. I could’ve hired someone to do what General Networks did, but not necessarily with the same level of communication.
Even when COVID-19 forced us and other clients of theirs to migrate to remote work, we never felt like General Networks neglected us. They kept us informed and reached out to check our status multiple times.
Are there any areas they could improve?
No, I was thrilled all around. They delivered everything we asked for, and I’d definitely work with them in the future.
Any advice for potential customers?
Trust them. Their prices are competitive and reasonable. Their communication is top-notch; their sales team will follow up with you to make sure engineers are on target and meeting your objectives in a timely manner.