Solutions for Managing Content and Infrastructure

General Networks Corporation delivers technology consulting services for customers who need to manage and process critical business content.

  • Since 1984, we have brought together business strategy, specialized application expertise, and creative and technology professionals to solve business problems.
  • We help our clients create effective solutions for automating any document intensive business process, from simple electronic libraries to complex document assembly and workflow.
  • Our depth of experience reduces the time and risk of implementing IT solutions.

General Networks is a Clutch Top IT Services Firm in Los Angeles.

 

 
$5,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
1984
Show all +
Glendale, CA
headquarters
  • 3524 Ocean View Boulevard
    Glendale, CA 91208
    United States

Portfolio

Key clients: 

Arcadia Unified School District, Kelley Blue Book, LA County Employee Retirement Association, BreitBurn Energy Company and LA County Sanitation District.

Reviews

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Managed IT Services for Investment Firm

"Their team's greatest asset is their ability to respond immediately to problems."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2014 - Ongoing
Project summary: 

General Networks manages IT services for an investment firm. The team informs hardware and software decisions in addition to providing day-to-day support.

The Reviewer
 
2-9 Employees
 
Los Angeles, California
Elliot Zeelander
Managing Partner, Mathers Associates
 
Verified
The Review
Feedback summary: 

Delivering solutions to challenges quickly, General Networks ensures the system runs smoothly. The team’s responsiveness supports quality services, which makes them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the general partner of an investment fund.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

We needed a partner to manage the daily operations of our network.

SOLUTION

What was the scope of their involvement?

General Networks replaced our one-man IT department. Their team manages our entire network, from resolving small issues to helping our team select the best computers for running our systems. Their team has also directed us to Microsoft 365 for storing files in the cloud instead of on our PCs.

What is the team composition?

We work with about six General Networks teammates. There’s always someone to help us.

How did you come to work with General Networks?

A colleague recommended them.

How much have you invested with them?

We spend about $7,000 a year with them.

What is the status of this engagement?

We began working together in June 2014, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of the work is great. Their team provides solutions quickly. General Networks is good at putting out fires.

How did General Networks perform from a project management standpoint?

We communicate mostly by email, but also by telephone when needed.

What did you find most impressive about them?

Their team's greatest asset is their ability to respond immediately to problems.

Are there any areas they could improve?

No, not at all.

Do you have any advice for potential customers?

Hire them to resolve computer or IT issues.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Cybersecurity Upgrades for Logistics & IT Solutions Agency

“I can’t say enough good things about their work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - Jun. 2019
Project summary: 

General Networks executed infrastructure upgrades to ensure compliance with NIST. Deliverables included vulnerability assessments, an automated training program, a patching system, and network configuration.

The Reviewer
 
51-200
 
Los Angeles, California
Lynn Dines
Founder & CEO, Synectic Solutions, Inc.
 
Verified
The Review
Feedback summary: 

The team’s scheduling and communication capabilities differentiate them from other IT service providers, supplementing a decade-long engagement. In the most recent project, General Networks uncovered problems that internal stakeholders weren’t aware of and quickly fixed them.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Synectic Solutions, Inc., which primarily does analysis and planning for the U.S. Department of Defense. We have around 150 employees in eight states.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

General Networks has been maintaining our networks for around ten years. Most recently, we engaged them to do infrastructure upgrades associated with NIST compliance.

SOLUTION

What was the scope of their involvement?

General Networks provided a full-range protection system to avoid any cybersecurity issues. They conducted site surveys and helped us identify and implement a SIEM to monitor our system. They did vulnerability assessments of our systems, set up an automated training program, and installed an additional patching system for our networks and desktops. The team also configured our wireless networks and portable devices to satisfy cyber requirements.

What is the team composition?

We primarily worked with three people. Our main point of contact was Jeff (Account Manager, General Networks).

How did you come to work with General Networks?

It’s hard for me to say, since they’ve been our primary IT provider for over ten years. Since they’d done a good job for us in the past, we reached out to them to do the infrastructure upgrades.

How much have you invested with them?

I believe my company has spent around $100,000 in total.

What is the status of this engagement?

The most recent project spanned March–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

General Networks helped us identify problems that we didn’t realize we had, and they resolved them very efficiently. They were extremely cooperative and stayed on schedule and budget. I can’t say enough good things about their work.

How did General Networks perform from a project management standpoint?

They were outstanding. In terms of scheduling and communication, they were better than any service provider I’ve worked with. They were well-prepared for our weekly status meetings over the phone, and they always sent summaries after the meeting. If we needed to interface between these meetings, we did so via email.

What did you find most impressive about them?

General Networks was very good at staying on schedule. They were communicative and responsive.

Are there any areas they could improve?

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They provide good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Service for Manufacturing Firm

“General Networks has been on top of everything and immediately fixed any problem we’ve had.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jun. 2016 - Ongoing
Project summary: 

General Networks has been providing comprehensive IT support that includes maintaining servers and computers, addressing any IT issues that arise, and helping with annual equipment replacement.

The Reviewer
 
11-50 Employees
 
California
General Manager, Marking Company
 
Verified
The Review
Feedback summary: 

The business has been functioning without interruptions and the in-house team is satisfied. General Networks' expertise, collaborative working environment, and the ability to respond right away made them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a general manager at a marketing company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

We have several servers and many computers that need support, so we were looking for a vendor to help us with our IT needs.

SOLUTION

What was the scope of their involvement?

General Networks maintains our servers remotely and helps us address any issues that come up with our network. They offer a help desk, so we can call them if we're having a problem that they can't see on their end. They also come to our office to update our computers or fix a problem with our server. They work quickly, so they can address most of the issues right away, usually within an hour. In addition, General Networks upgrades our servers and helps us with our annual equipment replacement.

What is the team composition?

We have a point of contact at the help desk, who handles our calls. They also have an external team that they send out for on-site support.

How did you come to work with General Networks?

We were referred to them by another company we were working with.

How much have you invested with them?

We pay them just under $50,000 a year.

What is the status of this engagement?

We started working with them in June 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been able to avoid any interruptions in the workflow because of their continuous support. If one of our computers or servers goes down, we'll go out of business. General Networks has been on top of everything and immediately fixed any problem we’ve had. They've also been very helpful getting us the quotes for the new equipment. Also, they're easy to work with, even though most of the time they're working behind the scenes.

How did General Networks perform from a project management standpoint?

They have several departments that work in unison with each other, which makes things easy for us.

What did you find most impressive about them?

They respond right away when we contact them, and it’s not an auto-reply, but a real, social contact.

Are there any areas they could improve?

No. They've given us everything we've asked of them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We've never had any issues with scheduling or availability.
  • 4.5 Cost
    Value / within estimates
    They're a bit expensive, but they do high-quality work.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Server Update for Private Insurance Company

“We have a good relationship with them and hope to use them again for other projects.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2018
Project summary: 

General Networks migrated email servers for a private insurance company from Microsoft Exchange 2010 to Office 365. They set up necessary scripts within the existing server and monitored the process.

The Reviewer
 
51-200 Employees
 
Calabasas, California
Steve Soules
Network Engineer, Topa Insurance
 
Verified
The Review
Feedback summary: 

The transfer ran smoothly, and General Networks sent regular status reports as it progressed. They managed the project well and were always responsive. Their thoroughness and attention to detail made them good partners.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a private insurance company called Topa Insurance. I'm the network engineer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

Microsoft was sunsetting its Exchange 2010 system, and we needed a team to migrate our email servers to Office 365.

SOLUTION

What was the scope of their involvement?

They worked with one of our sister companies to facilitate the migration. They logged into our existing server and set up all the necessary scripts. Then, they monitored the process through to its completion.

What is the team composition?

We have a team of three, which includes a project manager, an engineer, and one other team member.

How did you come to work with General Networks?

I searched the internet for companies that do migrations like this. They were local, and I got quotes from one other company. They provided the lower bid, so we decided to hire them.

How much have you invested with them?

We spent between $2,000-$4,000 for the migration.

What is the status of this engagement?

We worked together in November of 2018 and wrapped up the whole project within about a month.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They sent us status reports every other day during the migration. They set up a program called SkyKick to transfer our existing mailboxes over to Office 365, and the entire process took a couple of weeks. We always knew where we were in the process and what percentage of the transfer was complete at any given point.

How did General Networks perform from a project management standpoint?

They were excellent project managers, and the whole team was always very responsive. They were thorough, and they followed up and answered questions right away. We have a good relationship with them and hope to use them again for other projects.

What did you find most impressive about them?

They listen to small details. The team always went the extra mile to make sure we understood what was happening, and they made sure everything was completed properly.

Are there any areas they could improve?

They can always expand to take on bigger projects.

Do you have any advice for potential customers?

I highly recommend them; they’re a very good vendor. They have a niche for certain areas in IT, and they’ll offer you an excellent quote.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very thorough, and they regularly follow up.
  • 5.0 Cost
    Value / within estimates
    They offered the best quote we received, and they did a great job.
  • 5.0 Quality
    Service & deliverables
    They have an excellent team of engineers with good expertise and knowledge.
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.

Cloud Migration for Real Estate Company

“The upgrades they've made have had a big impact on our business...”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2014 - Ongoing
Project summary: 

General Networks provides IT services and support for various projects as needed, including upgrading a server to a cloud-based platform.

The Reviewer
 
1-10 Employees
 
Los Angeles Metro Area
Vice President, Real Estate Firm
 
Verified
The Review
Feedback summary: 

General Networks provides reliable, top-quality IT support. The upgrades they've made have helped improve internal efficiencies, saving the business a lot of time in the process. Responsive, accessible, and organized in their approach, they continue to be great partners.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the vice president of a real estate firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

I wasn't happy with my previous IT provider, so I engaged General Networks to initially help us on a cloud migration project, upgrading one of our servers.

SOLUTION

What was the scope of their involvement?

In addition to migrating one of our servers to the cloud, General Networks provides ongoing IT and help desk support services. We generally work with them on a project by project basis, calling their tech support as needed.

What is the team composition?

I have one main point of contact, and we generally just call in when we need IT assistance.

How did you come to work with General Networks?

We weren't happy with our original IT provider, so we started looking around and came across General Networks.

How much have you invested with them?

We've spend up to $10,000 over the last two and a half years.

What is the status of this engagement?

I believe we've been working with them since 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

General Networks has been great to work with. They have a great team of tech experts that are very accessible to us. They're always able to resolve our issues very quickly.

The upgrades they've made have had a big impact on our business, improving our ability to organize and access files quickly in our document-intensive business.

How did General Networks perform from a project management standpoint?

They're very responsive and good about documenting everything. We're able to call in and get someone working on our projects quickly whenever we need their support.

What did you find most impressive about them?

General Networks' responsiveness and accessibility sets them apart; we've had a harder time getting prompt support from other providers.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be clear about what your needs and goals are, and be willing to collaborate with them as needed to make sure they have access to everything they need in order to meet those needs.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Managed Services for Cabling Company

“We can now run our business with confidence that our IT network is functional and secure.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2013 - Ongoing
Project summary: 

As the host of the network’s infrastructure, General Networks provide ongoing support and maintenance for the system. This includes help desk assistance, hardware maintenance, and data security updates.

The Reviewer
 
51-200 Employees
 
Chatsworth, CA
David Burr
Founder, PPC Network Solutions
 
Verified
The Review
Feedback summary: 

Business efficiency has improved significantly since General Networks stabilized the unpredictable system. Although there isn’t a formal ticketing process in place, their support team manages to respond and resolve issues at a rapid pace. The quality of their network services is unmatched.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and an ongoing principal of PPC Network Solutions. As an infrastructure contractor, we provide cabling systems for phone, data, and security systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

We had limited space and an unreliable power supply, so outsourcing our networking activity was our best option for uninterrupted service.

SOLUTION

What was the scope of their involvement?

After they acquired a space and data center to host our network infrastructure, General Networks transferred all of our equipment to its new location. Since the migration, they have been providing ongoing support for our internal network system. In addition to assisting us through the virtual help desk, they maintain our equipment and update our warranties, licenses, and data security software. We also buy and lease some of our gear from General Networks.

What is the team composition?

We have three points of contact who oversee different aspects of our account. The helpdesk contact reviews service requests, while the sales contact keeps us updated on warranties and renewals. We also have access to an admin contact who assists with high-level technical issues.

How did you come to work with General Networks?

Of the three IT support companies that we reached out to, General Networks was the most impressive. They’re highly intelligent, they offer cost-effective service plans, and their location is near our office.

How much have you invested with them?

To date, we have spent approximately $100,000 for service and equipment.

What is the status of this engagement?

Our partnership began in 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

General Networks provides a level of support and expertise that we’ve never had within our organization. We can now run our business with confidence that our IT network is functional and secure. When issues occur, their team is there with an immediate resolution. In addition to maintaining a reliable network system, their services have reduced the costs that we were spending on in-house technicians.

How did General Networks perform from a project management standpoint?

We don’t have a streamlined communication process; anyone on our team can contact General Networks’ helpdesk at any time for any reason. Despite the lack of structure, their team manages our service requests well. Their response time is quick, and they document every interaction for our records.

What did you find most impressive about them?

General Networks has all of the resources that we need to run our business efficiently, and they’re highly responsive. We couldn’t have asked for a better partner.

Are there any areas they could improve?

Although we believe that there’s always room for improvement, we haven’t experienced any red flags that would warrant immediate changes.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT for Country Club

“I think wonders of the company and have complete confidence in the team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2015 - Ongoing
Project summary: 

General Networks provides managed IT services to maximize efficiency. They’ve created a ticketing system, updated the Wi-Fi network, and continue to do testing. The team works with third parties as needed.

 

The Reviewer
 
51-200 Employees
 
Costa Mesa, California
Quiana Ramos
Assistant Controller, Mesa Verde Country Club
 
Verified
The Review
Feedback summary: 

The system is functional and current. The team’s hands-on approach plays a role in the partnership’s success. They are easy to communicate with and have strong IT expertise. Expect a staff that prides in their work and ensures the best quality results.

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the assistant controller at Mesa Verde Country Club. I’m in charge of the IT department and purchasing a majority of the items for the club. Our club has a golf course, tennis courts, full dining services, and shops.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

We wanted to create a help desk-like atmosphere that would alleviate all day-to-day IT-related calls.

 

SOLUTION

What was the scope of their involvement?

General Networks created a ticketing system for call- and email-based communication. The team then provides updates once the issue has been resolved.

The help desk is part of a larger, ongoing partnership for managed IT services. As part of a remodel, they’ve assisted me by relocating our data connections, correlating with my internet provider, and connecting me with the right people to get different jobs done. They’ve helped me pull and cut old cables. We recently rolled out a whole new AP and Wi-Fi system internally and externally.

We also do periodic testing. About a month and a half ago, they tried to attack my system from the outside to see which areas were vulnerable. I receive monthly reports and can verify our internal workflows.

What is the team composition?

Charles (Account Manager, General Networks) is my main point of contact.

How did you come to work with General Networks?

Our general manager found them through a hospitality networking affiliation. I really liked that they are local and can come here when needed. We appreciate their past experience with other local country clubs. As a result, the team was familiar with our budgeting needs.

How much have you invested with them?

We spend around $3,500 a month.

What is the status of this engagement?

We began working with them in October 2015 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

General Networks is instrumental to this project’s success. They’ve kept the system up to date and connect us to the right resources to ensure its functionality. 

How did General Networks perform from a project management standpoint?

Charles is absolutely wonderful and knows my network inside and out. We have him out a couple times as needed. If I don’t have someone here, I can easily call Johnny, Erik (Solutions Manager, General Networks), Jason (Field Engineer, General Networks). They’re very hands-on.  

We speak the same language; it’s so easy to communicate with them. I try to do little IT things in the office, but if it’s something big, I can call the help desk or refer my employees to them. They have no problem communicating with my staff and keeping me in the loop.  

What did you find most impressive about them?

The staff all own a piece of the company, which shows me that they all care about their policies, practices, and how they do business.  Everyone wants to do a good job because they want their business to grow. Their ownership model benefits me as a customer because they all take pride in their company.

Are there any areas they could improve?

I look forward to them expanding and onboarding additional qualified resources.  

Any advice for potential customers?

Communicate needs in a straightforward manner, which will allow General Networks to come forward with the best course of action. I think wonders of the company and have complete confidence in the team. I’d refer them to anyone that needs their services.

 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I'm comfortable with what I pay.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Absoultely. I would recommend them without any hesitation.

IT Managed Services for Business Law Firm

"They are quick to respond and are very good at what they do."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
April 2014 - Ongoing
Project summary: 

General Networks is the managed services provider for a business law firm. Aside from network monitoring, troubleshooting, and general management, they also oversaw a large cloud migration project.

The Reviewer
 
1-10 Employees
 
Torrance, California
Elliott Hahn
Managing Attorney, Hahn Law Firm
 
Verified
The Review
Feedback summary: 

General Networks has proved to be a significant upgrade over a previous vendor who failed to effetely solve frequently occurring issues. Their responsiveness and technical skills continue to stand out as this partnership moves into its fifth year.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the managing attorney at Hahn Law. We are a full service business law firm located in Southern California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

We needed a new managed services provider due to our unhappiness with out previous vendor.

SOLUTION

What was the scope of their involvement?

General Networks constantly evaluate our technology and update it when needed. They are our resource if we have any issues or our network crashes, and they helped us migrate all of our documents to the cloud.

What is the team composition?

We usually work with a project manager, but we also speak directly to their tech people when we have a problem that needs to be resolved quickly.

How did you come to work with General Networks?

They contacted us and we decided to meet with them based on our initial conversations. At the time we were not happy with our vendor, so we decided to make the change.

What is the status of this engagement?

They have been our managed services provider since April 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We cannot afford to have our network down for a long period of time because time is money for our firm. General Networks has done a great job of being responsive, and they deal with any issues we have quickly and effectively. Our previous provider would take much too long to respond to us, and simply patch issues so that they would reappear later on. We no longer have those issues with General Networks.

How did General Networks perform from a project management standpoint?

They are great. They bill us on a per matter basis, and we communicate very often.

What did you find most impressive about them?

They are quick to respond and are very good at what they do.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Managed Services for Furniture Company

“We’re very happy that we found them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2017 - Ongoing
Project summary: 

General Networks supports the ongoing day-to-day IT pursuits of a furniture company. They manage employee access to the company systems, purchasing and setup of IT equipment, network security, and servers.

The Reviewer
 
11-50 Employees
 
Commerce, CA
Janet Huang
Administrator, CF Kent
 
Verified
The Review
Feedback summary: 

Since the transition to working with General Networks, systems downtime decreased. Employees express positive feedback with regard to their interactions with their support. The team offers speedy and reliable IT solutions. Although higher cost than a past provider, the quality makes them worthwhile.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the administrator for CF Kent, a furniture manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

We needed a better provider for our IT managed services.

SOLUTION

What was the scope of their involvement?

The day-to-day is our outlook. They set up new employees and remove terminated employees. If we want to purchase laptops, they set up everything and get them ready for us. They’ve set up several new laptops and desktops for us. They do network security and manage our servers. Additionally, they made the transaction from Office 2010 to Office 365 easy for us with no downtime at all. 

What is the team composition?

I mostly coordinate with Erik (Solutions Manager, General Networks). They have a good support team.

How did you come to work with General Networks?

I found them in a Google search. I read the reviews of 3–4 companies. General Networks presented very well on the website and provided great details in regard to the services that they cover. The wording on their website was simple and easy to understand. It was exactly what we were looking for.

How much have you invested with them?

We pay $25,000 per year.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They respond quickly when we email or call them for solutions or problems. They always take care of things right away. There’s less downtime on our system compared to our old partner. Our employees are happy when speaking with them or emailing them for support issues.

How did General Networks perform from a project management standpoint?

They’re available. We call or email them.

What did you find most impressive about them?

They are quick to respond and solve problems quickly. They’ve been great. They care. Jeff (Account Manager, General Networks) took care of us from the beginning. They are very professional, knowledgeable, and friendly and easy to work with. We’re very happy that we found them.

5.0
Overall Score I’d give them a 10 if I could.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    We’re happy even though it’s higher than it used to be. They’re good at conforming with cost estimates.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Migration for Healthcare Research Nonprofit

“Communication is always key with me and they delivered across the board.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Mar. 2018
Project summary: 

General Networks assisted an email migration from Microsoft Exchange 2007 to Office 365. They led the backend restructuring, while an internal team executed necessary procedures on staff workstations.

The Reviewer
 
201-500 Employees
 
Los Angeles, California
IT Director, Research Center
 
Verified
The Review
Feedback summary: 

General Networks successful utilized automated tools to migrate 200 users to a new email configuration. The process took place during weekends to reduce company downtime. They’re responsive, knowledgeable, and offer realistic solutions that make management decisions easy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an IT director for a nonprofit research center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with General Networks?

We were operating with a significantly outdated Microsoft Exchange email server and wanted to migrate all of our mailboxes to Office 365. We brought in General Networks to assist with that migration from start to finish.

SOLUTION

What was the scope of their involvement?

We’re a large company and needed to transition 200 users to the new system. That’d be a nightmare to do manually, so we looked into using automated tools. General Networks helped us use automated tools to expedite the migration process and retain valuable information. They performed the backend work, while our team took on the responsibility of performing required tasks from the individual workstations. However, the migration got put on hold for a bit due to multiple reasons on our side. Ultimately, they moved our entire email system to Office 365 and handled some of the post-migration clean-up that becomes necessary after a project of this size.

What is the team composition?

We spoke to Jeff (Sales Director, General Networks) initially, but primarily worked with one system engineer and another team member who assisted him.

How did you come to work with General Networks?

They were referred to us by a business associate who had worked with them on a similar migration to Office 365. We decided to work with them because of several factors. Their pricing was reasonable in comparison to other vendors, but what made them stand out was their salesperson, Jeff. He’s very responsive and offers enough information to make decisions easy.

How much have you invested with them?

We spent a roughly $20,000 in total.

What is the status of this engagement?

This project took place from September 2017–March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The whole project was extremely successful. The integration wasn’t entirely seamless, but our user base is pleased with the results and new features. General Networks’ approach minimally affected our day-to-day operations. They did most of the work over weekends, so we were up and running by the time our staff came in on Monday. It was an easy process with minimal downtime that worked very well.

How did General Networks perform from a project management standpoint?

Communication is always key with me and they delivered across the board. As I mentioned, I particularly enjoyed working with Jeff. I’ve worked with a lot of individuals throughout my career and Jeff is probably my favorite sales rep. The engineer we worked with was also responsive to any questions or concerns.

What did you find most impressive about them?

I appreciate their ability to summarize information and suggest actionable solutions.

Are there any areas they could improve?

We had a small issue related to some oddities on our backend that could’ve been prevented by greater attention to detail. However, we could’ve better communicated that information, so we share the responsibility for that misstep.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They did a great job and gave us a good price.
  • 4.5 Quality
    Service & deliverables
    Deadlines were always met.
  • 5.0 NPS
    Willing to refer
    I’d gladly recommend them, especially for a similar project.