What evidence can you share that demonstrates the impact of the engagement?
General Networks is instrumental to this project’s success. They’ve kept the system up to date and connect us to the right resources to ensure its functionality.
How did General Networks perform from a project management standpoint?
Charles is absolutely wonderful and knows my network inside and out. We have him out a couple times as needed. If I don’t have someone here, I can easily call Johnny, Erik (Solutions Manager, General Networks), Jason (Field Engineer, General Networks). They’re very hands-on.
We speak the same language; it’s so easy to communicate with them. I try to do little IT things in the office, but if it’s something big, I can call the help desk or refer my employees to them. They have no problem communicating with my staff and keeping me in the loop.
What did you find most impressive about them?
The staff all own a piece of the company, which shows me that they all care about their policies, practices, and how they do business. Everyone wants to do a good job because they want their business to grow. Their ownership model benefits me as a customer because they all take pride in their company.
Are there any areas they could improve?
I look forward to them expanding and onboarding additional qualified resources.
Any advice for potential customers?
Communicate needs in a straightforward manner, which will allow General Networks to come forward with the best course of action. I think wonders of the company and have complete confidence in the team. I’d refer them to anyone that needs their services.