What was the scope of the service provider's involvement?
They supply security analytics for our database servers.
Could you describe the service provider's pricing structure and how they billed you?
We are under a quarterly agreement till 2018. Our contract shall end with and only if the security beta testing ends and is implemented into our database.
How did you come to work with this service provider?
I had an associate from a previous corporation refer me to them. I had a couple in mind, but I chose GCS for the quality and guarantees that they promoted on contract.
How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?
The data security and communications outside of my internal database was and is very excellent. I would love to give their name but I don't do that for security reasons.
How much time, in hours, does this service provider save you each month?
I would say they save us about 1048 man hours a week. We have a large database of clientele and a lot has to be manually done under our current system.
How much money does this service provider save you each month?
They save us $10, 000 on average, sometimes less. It really depends on outside clientele and networking new clientele.