In terms of results, could you share any statistics, metrics, or user feedback that might demonstrate the quality of their performance?
I can’t share much, because we never really concerned ourselves with figures and numbers. The site was functional and did what it was supposed to do. The reality is, once the crowd-funding thing took place in the States with the Jobs Act, there were out of the box solutions that would have done the same thing, whereas I’d built something from scratch. That situation really made my platform irrelevant.
When working with Fullestop, is there anything that you’d consider unique about their approach that distinguishes them from other vendors?
I haven’t really used another firm specifically for website development. I used some other folks for animation projects, also out of India. I generally had a lead contact that I worked with. There was an account manager, and then a technical lead manager. We’d have conference calls, and they’d bring in the guys who were actually doing the coding and development. They crafted the project plan, and progressed reasonably relative to the plan.
In retrospect, are there areas in which you think Fullestop could improve as a service provider?
Sometimes, they were a little aggressive in terms of what they thought they could deliver, perhaps even unrealistic sometimes. That would lead to some delays and missed deadlines, which they could have done a better job communicating. That’s my only real recommendation. If they could just improve their communication regarding timelines and adherence to the deployment plan, that’d be great.