We Create Experiences, Not Just Apps

FreshWorks Studio is an award winning, full life cycle, design and development company with offices in Victoria, Vancouver and Seattle. Our locations makes us an ideal partner for nearshore software and app development.

We’ve worked with Fortune 500 companies and have built over 85 applications to date as part of our mission to solve problems and create value through remarkable digital experiences.

Segments we support:

  • Enterprise
  • Startups
  • Growth Stage Companies
  • Government
  • Municipalities
  • Partnerships

We handle all aspects of your project - design, development, deployment, and, where necessary, maintenance. We have in-house expertise in Web (React & Angular), Mobile (iOS & Android), Backend Development (Node, Python & PHP), and Dev/Ops (AWS, Azure, Google Cloud, IBM Cloud, OpenShift).

Our 60+ person team comes from around the world and bring unique perspectives from 14 different countries. The team includes:

  • Solutions Architects
  • Full Stack Developers
  • Mobile Developers
  • Product Owners (Certified)
  • Scrum Masters (Certified)
  • Business Analysts
  • UX/UI Designers
  • QA Analysts

We will closely collaborate with you at every step through open, clear, and consistent communication. We also value our ability to deliver premium projects at a reasonable price; we are capable of achieving this through a combination of design driven development and applying an agile/scrum development methodology. This ensures no time is wasted and projects get delivered on time and on budget.

We look forward to learning more about your project. Please contact us anytime to find out how we can help your organization succeed.

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2014
Show all +
Victoria, Canada
headquarters
other locations
  • Unit 2, 532 Prior St
    Vancouver V6A 2G5
    Canada
  • 999 3rd Ave suite 700
    Seattle, WA 98104
    United States
  • Suit 904, 10050 112th St.
    Edmonton, AB T5K 1L9
    Canada

Portfolio

Key clients: 

- BC Government - Citizen Services | Mines | EAO | Justice | Education - Enterprises - BC Hydro | BC Ferries | TELUS | A Place For Mom | Hootsuite | Harbour Air | Grouse Mountain | NWTRPA - Startups - SPAAH | Playbook | PetVibe | IDG Blockchain | Intelage - Partnerships - IBM | CGI | Sierra Systems | PwC | Quartech | EY - Municipalities - City of Victoria | West Vancouver | Coquitlam

Telus Health - Mobile & Web App development Image

Telus Health - Mobile & Web App development

Together with the Ministry of Health, Telus Health, Foundry BC, and BC Emergency Health Services, FreshWorks designed two seperate Virtual Clinic mobile applications that provide new and existing emulated health services for Foundry BC and BCEHS.

Some of the services and functions in both applications include: chat services to connect users with clinicians/service providers, mental health articles and content access

with offline "favourite" functionality, calendar systems with goal setting/tracking and much more.
BCFS - iOS & Android App with Admin Web App Image

BCFS - iOS & Android App with Admin Web App

The BC Federation of Students is an organization that provides union services to smaller post-secondary institutions in British Columbia. BCFS provides a variety of value-adds to students that attend BCFS partner schools, including discounts at local businesses. The BCFS iOS and Android mobile applications allow students to easily browse discounts in their area, bookmark them for later, and redeem them for discounts at

businesses by displaying their virtual BCFS student card. Student Union Representatives and Administrators are able to manage the business accounts and discounts from a web application. Businesses also receive value in joining as a BCFS Benefit Partner, through receiving opting-in to manage their business and discounts from the web portal, and receiving metrics on their discounts used by students through he application.

Tech Stack
iOS: Swift
Android: Kotlin
Web: React

iOS: https://apps.apple.com/ca/app/deals/id1466143851
Android: https://play.google.com/store/apps/details?id=ca.wearebcfs.students

BC Mines Core - Advanced Web Application Image

BC Mines Core - Advanced Web Application

The technologies that supported mine oversight for British Columbians needed to be reimagined. We are working as part of a fantastic team for the Ministry of Energy, Mines, and Petroleum Resources on a project that will replace the legacy Mine Management System (MMS) with a scalable, open source, data driven system using modern and flexible technologies.

At the core, interactions and relationships with others systems

will derive a platform for shared and accessible data across the Natural Resource Ministries. The previous Mine Management System (MMS) was largely stand-alone and had distinct limitations. It did not support integrated analysis or integrated decision making across the process of mine oversight.

The new system will support the creation of a complex data model that can connect various components of mines. Some examples include consultation information, risk management modelling, spatial data, financial tracking and collecting and physical attributes.

Through coordinated and accessible data, we are working to improve the functionality available to ministry staff, better inform the public on mine status, and improve cross ministry collaboration.

Front end: React redux, Ant design

Backend: Python/Flask, SQLAlchemy

Database: PostgreSQL, PostGIS

CI/CD: Jenkins, Docker, OpenShift, SonarQube

Testing: Jest/Enzyme, Pi test, Groovy/geb and spok

A Place For Mom - Modernizing Legacy Code

We redesigned and rebuilt a Canadian website for an iconic US service provider - ‘A Place for Mom’; a web resource for families searching for assisted living homes. A Place for Mom operates in all 50 states of the USA and has over 1.5 million page visits/month.

Having launched the first version, we are continuing to work with the client to further simplify the website designs and layout with the goal of continuously

releasing a more and more intuitive and seamless user experience. We are utilizing modern SEO best practices to ensure that the core website is indexed appropriately by Google and easily searchable. The finished product is mobile first and fully responsive across all OS platforms, browsers and device types.

Our responsibility was to replace the core web application with one that is written in React/Redux (front end stack) and Node.js (back end stack). The goal was to recreate the application using modern technology in order to have a product that is easier to modify and achieves higher performance (which is good for SEO). Other goals for the project were: internationalization (French version of the Canadian application), localization (having a web experience specifically for Canadians), and design changes. The level of design sophistication is incredibly high, as the client has been improving on their platform for 15 years.

Front end: ReactJS, HTML, CSS, JavaScript

Backend: TypeScript, NodeJS

 

Full case study: https://freshworks.io/aplace-for-mom

Hootsuite and Google My Business - Web App Integration

Hootsuite is one of the world's leading social media management platforms. It has an extensive directory of different applications that users can connect to in order to manage their online presence 24/7. Users can manage their Facebook, LinkedIn, Twitter, and with the work FreshWorks has done for Hootsuite their users can now manage Google My Business listings as well. Google My Business is a free and easy-to-use tool created

as a way of giving business owners more control of what shows in the search results when someone searches a given business name, including Search and Maps. FreshWorks Studio used a modern technology stack to build the integration between the social media management platform and Google My Business. It allows users to add 3 different types of streams to their Hootsuite dashboard: reviews, questions, and posts. Google My Business users can interact with reviews and questions directly from within the stream. They are also able to schedule posts for later publishing. The GMB integration app is available within Hootsuite's app directory and had several thousand happy users within the first week of launch. Front end: HTML, CSS, Javascript, React.JS, JQuery Backend: Javascript, Node.JS, Postgres DB Learn more: www.freshworks.io/hootsuite-gmb

Ministry of Education - Microsoft Dynamics

FreshWorks partnered with ITK Consulting to modernize the K-12 NGN for the BC Ministry of Education. The K-12 Next Generation Network (K12NGN) is a large network providing connectivity and security services to over 1,600 BC public schools. Previously the team managed service requests, change orders, and incidents for all public schools through manual and disconnected processes. Now all the data is connected through Microsoft

Dynamics and the system will send out generated activities and notifications, as well as provide analytics, reporting, and keep track of the history of changes.

The project was the first agile project for the Ministry of Education and provided an immense value within the 11 weeks. The work was split into three phases: Inception, proof of concept, and implementation.

During the inception phase, the team worked on creating a list of requirements and user stories that were sorted by importance.

The solution involved implementing business management processes in Microsoft Dynamics and integrating multiple school and vendor data sources into a structured and coherent data set. The project also involved the development of a mobile application and API design and development to allow each component to interact.

The K12NGN team has been working with the legacy system for many years and the replacement of it required a detailed understanding of how each user navigated the system.

Full case study here: https://freshworks.io/k12ngn

MyCogHealth - Mobile Apps and Researcher Admin Panel

MyCogHealth is a research tool to assess cognitive health over time. The native iOS and Android applications allow participants to participate in studies, and take surveys throughout their day-to-day, capturing real data in different real-world scenarios. Participants are prompted to complete surveys when they become available, they can answer a series of questions and complete brain games.

The Web admin panel is a

robust tool that researchers can use to create these customizable studies. Researchers can publish multiple studies, create surveys and questions within the studies, and schedule them to occur at specific times. When participants complete the surveys, data is collected in the database and can be exported by the researcher by filtering and customizing the datasets.

With this tool, the UVic Institute of Lifelong Health and Aging will be able to easily assess individual cognitive health over a long period of time, and compare individual historical results to an individual's current results, therefore analyzing age-related cognitive decline.

iOS: Swift, Obective-C

Android: Java, Kotlin

Front end: React, Redux

Backend: NodeJS, MongoDB

Case Study: https://freshworks.io/mycoghealth

MindShift by Anxiety Canada

MindShift gives you scientifically proven solutions based on Cognitive Behavioural Therapy (CBT), mindfulness meditation, relaxation, mood and anxiety tracking. The mobile application helps you: learn to relax; develop more effective ways of thinking; and take active steps to take charge of your anxiety. FreshWorks Studio worked together with Anxiety Canada to revamp the already existing application and add brand new

features. We've re-designed Mindshift, an app that helps manage and decrease anxiety. New features include relaxation, visualization and mindfulness strategies, check in tools and more, using the cognitive behavioural therapy approach. Learn more about this life-changing app - https://freshworks.io/mindshift iOS: Swift Android: Kotlin Backend: NodeJS, MongoDB
UseSafer - iOS and Android mobile app Image

UseSafer - iOS and Android mobile app

The Fraser Health Authority is one of five regional health authorities in B.C. working together with the Ministry of Health. They provide high quality, appropriate and timely health services to more than 1.8 million people living in communities stretching from Burnaby to White Rock to Hope.


Together with the Fraser Health Authority, FreshWorks developed UseSafer, an application that assists in the fight

against the drug overdose crisis. It acts as a tool to help alert emergency services when a user has potentially overdosed and aims to decrease the emergency services response time significantly.


Tech Stack:


iOS: Swift 4

Android: Kotlin

Backend: NodeJS

Call & Messaging Framework : Twillio


Read more here: https://freshworks.io/use-safer

Harbour Air - iOS and Android Native Apps Image

Harbour Air - iOS and Android Native Apps

Harbour Air Group is the largest float-plane operation in North America and they offer scheduled flights, as well as scenic tour packages in different regions across BC.


The client hired FreshWorks to develop a mobile app that would allow their customers to see flight schedules easily along with the ability to book flights and vacations packages. The result was 2 new mobile apps (iOS + Android) and a modern

website that allows users to book flight reservations, view upcoming and past flights, and access 360-degree videos of some of their scenic flight tours. We incorporated frequent flight options, which adapts to user preferences over time, as well as additional customer help sections.


We incorporated extensive UX research including focus groups and heatmapping in order to come up with an intuitive UI created from observations of user behaviour. Harbour Air has received a lot of great feedback in regards to the new modern and clean UI and overall booking flow within the application.


Tech Stack

iOS: Swift

Android: Kotlin

Backend: (existing)


Case Study: https://freshworks.io/harbour-air

Prenuvo - iOS and Android Apps for Medtech Company

We built this application for individuals that have recieved an MRI scan from the private organization, Prenuvo. With this application, scans completed by Prenuvo can be shared and viewed via the Android and iOS applications, which contain a set of images that can be viewed, reports written by the clinician, and links to additinal resources. Scans can also be downloaded onto the device for easy offline viewing, and the entire

application is heavily secured with two-factor authentication and biometric login, to ensure the security of individual's personal health information. Learn more -http://freshworks.io/prenuvo

Grouse Mountain - iOS and Android Native Apps

FreshWorks redesigned the Grouse Mountain mobile applications, improving the UX and adding cutting edge augmented reality map elements. The brand new application features a summer-winter toggle, a ticket purchasing portal, web cam feeds, event lists, snow reports, dining locations, grouse grind tracking, and 'what’s open' reports for lifts, runs and terrain. Grouse Mountain previously had 2 apps: one called "Grouse Mt," which

gave users updates on the status of lifts, runs, etc. at the park, as well as basic information about the various activities available; and a second called "Grouse Grind," which allowed users to record their times when hiking the Grind (a 2.9-kilometre trail up the face of Grouse Mountain, commonly referred to as “Mother Nature’s Stairmaster”) and compare their results with their friends. These were replaced with a single unified app built from scratch with new features added like ticket and pass purchasing, an augmented reality map, and multi-language support.  Tech Stack: iOS: Swift Android: Kotlin Backend: (existing) Case Study: https://freshworks.io/grouse-mountain

MyRangeBC - Web and iPad App

MyRangeBC is a responsive web and mobile (iOS) application that FreshWorks has designed and developed as a result of our continuous application services contract with the BC Natural Resource Transformation Sector (NRTS). The B.C. government’s Range Program allocates and administers hay cutting and grazing agreements on Crown rangeland. Each agreement requires an approved and current range use plan - which was previously

submitted on paper. The new and modern application allows agreement holders to use web and mobile (iOS) system to easily create, update and manage their range use plans. The goal of MyRangeBC was to create a user experience that would allow just about anyone to use the application with minimal instruction. The experience using the application on web and iOS was designed to feel like a cohesive consumer grade product. This focus aimed to ensure that agreement holders with varying levels of technical comfort would be able to engage with the application. The application provides a clear sense of purpose for its users– outlining what steps they need to perform to move the range use plan approval process forward. Read the full case study: https://freshworks.io/myrangebc
PlayBook Hub - iOS and Android Native Apps Image

PlayBook Hub - iOS and Android Native Apps

Playbook Hub is an all-in-one platform for the arts and entertainment industries. The technology provides global reach, exposure and growth opportunities for talent through a single platform, as well as an unparalleled feature-set for agents or managers to book and connect with artists.

With Playbook you can truly act both locally and globally from the convenience of your laptop, tablet or mobile device. The

industry-leading technology has been built into custom apps to allow the simplest and most efficient management of talent and talent bookings.

We designed all the UI/UX for the iOS and Android app. We developed the native iOS & Android apps by following agile methodology while coordinating with Playbook Hub’s backend team to integrate with their API for payment, searching, profiles and other features available in their web application.

iOS: Swift

Android: Java

Backend: PHP Laravel

Sailing Plan - Web & Mobile App Image

Sailing Plan - Web & Mobile App

Sailing Plan was developed by FreshWorks Studio for Limnology Research Core (LRC) to improve boaters’ safety through modernizing the way small vessel boaters can submit their sailings plan to Marine Communication Traffic Services (MCTS). Previously, a sailing plan was submitted by filling out a downloadable PDF form that then needed to be faxed. The submitted sailing plans were kept in a paper copy in a folder, making it very

unefficient to find plans when needed and also near impossible to keep track of which sailing plans should be escalated.

The user-friendly Sailing Plan mobile and web app allows boaters to fill out their sailing plan on their mobile device or online and submit it directly. The user is also able to store and reuse data, such as captain, vessel, and passenger info, for future plans. Additionally, boaters can store their emergency contacts in the app who will be notified in case of plan escalation.

The FreshWorks-built web/admin dashboard allows the responsible government agency to access and review sailing plans to check on plan status.

Read the full case study here: https://freshworks.io/sailing-plan

Used.ca - iOS and Android Native Apps Image

Used.ca - iOS and Android Native Apps

Used.ca was launched in 2005 with the sole purpose of reducing landfill waste in Vancouver, BC by selling used items through an online platform. Since then, the website has recorded over 55 million page views per month. To continue the rapid growth of Used.ca users and to streamline the buying and selling process, we partnered up with the guys behind the operation to transform the Used experience into a mobile app that

connects with the online classifieds. Developed with passion and a whole lot of love, the Used.ca app makes buying and selling goods a breeze - with a built in chat, personalized notifications, location-based searching, and buying and selling features that can all be accessed from your mobile devic. We couldn't be more excited to have been a part of making Used more, well, useable! iOS: Swift Android: Kotlin Backend: (existing) Case Study: https://freshworks.io/usedvictoria
Waveband Pro - iOS Mobile Apps Image

Waveband Pro - iOS Mobile Apps

FreshWorks Studio designed and developed the Waveband Pro app ecosystem which lets people with a wide range of disabilities express themselves musically through movement. We developed this app for CanAssist - an organization of the University of Victoria that is dedicated to helping people with disabilities improve their quality of life and to increasing awareness of disability issues.

Users convert motion into the

sound of their choice of musical instrument. Users can roll, pitch or turn their mobile device to play a piano scale, shake the device to play a tambourine, and so on. Waveband is completely customizable to ensure that each user's ability to move can be fully taken advantage of. When used in conjunction with a strap to secure the device to the body, the app can be especially useful to people who have disabilities that prevent them from playing traditional musical instruments.

For example, a person who has some control over their arms could have an iPod Touch attached with a runner's strap. When he moves his arm sideways, the device plays a pre-selected scale across several octaves, sounding just like a banjo. Someone with extremely limited control over her movements could even have a device attached to her power chair so that the movement of the chair activates the sound of a piano.

iOS: Swift 4 and Objective - C

Android: Kotlin

Backend: Apple on Demand Services used to fetch assets

https://freshworks.io/waveband-pro

PetVibe Image

PetVibe

PetVibe is like Facebook for pets. It was created for pet lovers as a place to expand the pet community in a safe and fun online environment. PetVibe allows users to learn, connect and share with other pet owners, and help them have the best possible pet ownership experience. The app offers a number of useful features like social media posts, blogs, news articles, private messaging, events, pet sharing

and fostering, business services etc.

As with every application we develop, PetVibe project began with just a high-level idea from our client. From the idea comes the discovery process, where our business analysts, project managers, and stakeholders work together to reign visions into concrete requirements. These often come in the form of user stories, application flows, and designs. Our talented software developers then coded the website as per the requirements, followed by through Quality Assurance and then public launch. Currently, the website has over 20,000 monthly active users.

iOS: Swift

Android: Kotlin

Backend: PHP

Case Study: https://freshworks.io/petvibe/
BCHighways - Mobile Apps Using Open511 Image

BCHighways - Mobile Apps Using Open511

The BC Highways application was one of most successful and recognized projects spearheaded by the FreshWorks team using the open-source 511 API from the DataBC Catalogue. Various open source libraries were integrated for data analytics and mapping visualizations to provide citizens of BC with concentrated and accessible data and information regarding highways across British Columbia.

FreshWorks developed a machine

learning module in Python to access realtime traffic conditions by analyzing the image feed from traffic cameras. The app has since added new features including Border Delays, an event feed based on a user’s specific location including construction and accidents, as well as coloured map icons which indicate areas where traffic is most severe. Additionally, users can access real-time data from a wide variety of BC Highways cameras whenever they please, to examine road conditions, dangers, and traffic.

Minister of Transportation Todd Stone personally recognized FreshWorks for their excellent work on the BC Highways application. The open source project is being further extended for other Canadian provinces including Ontario and Alberta. The BC Highways app now has over 110k downloads & 50k monthly active users.

iOS: Objective-C

Android: RxJava

Data: Open 511 APIs

Other: JSON, OpenData, Objective-C, RxJava, Realm MapKit, CoreLocation, Google Maps

https://freshworks.io/bc-highways

Harbour Air - UX Research and Website UI Redesign Image

Harbour Air - UX Research and Website UI Redesign

FreshWorks redesigned and rebuilt a responsive website to exist alongside with the Harbour Air mobile application for iOS and Android which were developed as part of separate project.

The Harbour Air Group is the largest float plane operators in North America - offering scheduled service flights as well as scenic flights and tour packages. Our work includes ticket booking features, along with an interactive calendar,

scheduling, flight tours and other corporate content/pages.

During all phases of the project, our team ensured that the website’s look and feel (user experience) matches that of the mobile applications. All aspects of design and branding were discussed with the client and driven by research from focus groups, google analytics, and heat mapping. Marketing guidelines were also taken into consideration before implementation of the redesigned website. The result is a modern, user-friendly website with significantly improved functionality for all users (internal and external), allowing travel to be booked seamlessly.

Learn more about our work with Harbour Air - https://freshworks.io/harbour-air

EAO - Inspection App Ecosystem Image

EAO - Inspection App Ecosystem

Since early 2016, FreshWorks has been involved with the BC Environmental Assessment Office in the role of application development and IT operation support. Our team developed a modern field application for Enforcement Officers and by incorporating GPS, an offline first approach, and media attachments, they can now submit inspections from their mobile devices, completely eliminating manual data entry. 

FreshWorks

implemented REST API architecture to communicate with the backed server hosted on OpenShift environment and worked with Siteminder to authenticate field inspectors. A modern web portal allows EAO office staff to manage field officers, inspection schedules, reports and other related artifacts. Our team conducted several field studies with actual inspectors to garner accurate and sufficient application requirements outside of the contracted work.

Both the web portal and mobile app come packed with a variety of features to both augment and synergize the entire inspection process, allowing future inspectors to focus on the important stuff - looking after our beautiful province. 

iOS: Swift 3.0, MapKit, offline synchronization, custom ERP integration

Android: Kotlin

Backend: Node.JS, Parse

Frontend: Angular2, Express.js

Database: Mongo DB

Deployment: OpenShift

Testing: Jasmine

https://freshworks.io/eao

VanWineFest - iOS and Android Mobile Apps Image

VanWineFest - iOS and Android Mobile Apps

Since 2016, FreshWorks has been bringing a mobile experience to the Vancouver International Wine Festival. These custom mobile apps allow Wine Festival participants to follow a schedule of conference events, make notes, post to social feed, and contact winery representatives.

You can see which wines have been getting great reviews from others, and leave notes for yourself as you go to see which wines you liked so you

can follow up to find that wine either in stores or direct from the winery after the festival.

iOS: Swift

Android: Kotlin

Backend: Parse

SPAAH - Mobile Apps, Admin Panel, & Analytics Image

SPAAH - Mobile Apps, Admin Panel, & Analytics

SPAAH is an app ecosystem designed to connect users with Health & Beauty Service Practitioners outside of the traditional Spa visit model. It serves as a platform for prospective clients to both search for services and post specific jobs, and for practitioners to bid on work, for services that take place in the office, home or otherwise on the go.

Clients and practitioners are validated, able to discuss jobs through

direct messaging, review each other, schedule jobs with integration to common calendars, and make payment directly within the platform.

The software platform showcases advanced scheduling/booking systems for jobs, native calendar integration and payment processing features were also built from scratch. We used modern JS framework such as React/Redux for front end, while PHP was used for backend, PostGreSQL was the database language, RESTful web services were developed and Docker was used extensively in the project. We created not just great mobile apps, but an admin panel and an analytics dashboard for the client to closely monitor how the app was being used.

iOS: Swift

Android: Kotlin

Front end: React/Redux

Backend: PHP, PostGreSQL, Docker

Independent Investigations Office of BC - Custom Wordpress Image

Independent Investigations Office of BC - Custom Wordpress

FreshWorks Studio fully redesigned the Indepent Investigation's Office of BC's (IIO) website to improve overall design and usability. IIO was already collecting user feedback on the old Wordpress website by the time we kicked things off. Throughout the discovery phase we used that feedback and additional research to solidify the new features in a set of user stories.


The custom WordPress site allows users to

easily access relevant information on current and past cases through advanced custom search funtionality. Website visitors can sort cases by area, incident classification, agencies involved, and incident year. Security for this website required particular consideration. The site needed to be hosted on government servers and all code needed to be reviewed by their cyber security specialists to ensure that there was no security issues.

Read the full case study: https://freshworks.io/independent-investigations-office
Victoria Votes Image

Victoria Votes

Victoria Votes was created for the 2018 municipal election in Victoria. This app allows voters in Victoria, BC to find out all they need to know about an upcoming municipal election. Find polling stations near you, see what ID you need to bring, read Mayor and Councillor candidate profiles, see if you are registered to vote and more.

iOS: Swift
Android: Java
Backend:

Back4App
Livecare Connect - Telehealth Apps for Doctors and Patients Image

Livecare Connect - Telehealth Apps for Doctors and Patients

Livecare approached FreshWorks with a mission to solve the disparate physician services shortfall in rural communities. The solution was a telehealth web and mobile application which utilizes video conferencing and real time secure instant messaging to provide healthcare from remote locations. Livecare Connect™ Telehealth Platform can improve a clinic’s practice efficiency, patient satisfaction & schedule flexibility.

Connect provides a high-quality, easy to use video conferencing platform that can integrate smoothly into any healthcare practice.

The app (web, iOS, Android) is simple and intuitive interface that allows users to schedule a visit and uses Oscar EMR plugin for integrated scheduling and visit documentation. A medical grade, high definition video provides the clearest images. It fulfills national healthcare security standards (PIPA & FIPAA Compliant). FreshWorks gained experience in the complex policies, processes and security requirements involved in end-to-end development of a telehealth application and can bring this experience into future projects with Vancouver Island Health Authority (VIHA). Livecare was launched in September 2018.

BC Services Card - Mobile Apps for MTICS Image

BC Services Card - Mobile Apps for MTICS

Our company was commissioned by the BC OCIO and Ministry Citizen Services to develop a user centric application that helps BC Residents identify themselves across various government websites. The core idea was to develop a secure authentication app, which would store BC Service card details and then help the users authenticate and login to other websites through one click on their pre-configured Mobile Apps.

Security

was a paramount consideration in this project, as the application dealt with the sensitive personal data of over 13 million BC residents. Thus we implemented advanced data encryption and secure transmission practices to ensure ministry development and delivery standards. We used JWT (java web tokens) binding and 256 bit SSL encryption to enhance data security.

The app implemented silent push notification, biometrics scanning, background location tracking etc. to provide superior user experience over both mobile and web applications, the latter of which was built and maintained as a RESTful web service. The project started in March 2017, the first version of the app was launched in November 2017 and our team is currently working towards adding more features to the app.

iOS: Swift 3.0

Android: Java

Backend: (existing)

Other: Siteminder, TLS, JWT, Swift 3.0, Java, Mobile Device Management (MDM), IOS KeyChain, Android KeyStore, RSA & AES encryption

Case Study: https://freshworks.io/bc-services-card

Connect West Van - Native iOS and Android Mobile Apps Image

Connect West Van - Native iOS and Android Mobile Apps

Connect West Van allows residents to engage with their city like never before. Search for jobs with the municipality, fire, or police departments and get the latest news or events directly from the District of West Van. Users can find contact information for different offices and team members or submit a service request through their mobile device.

The service request function will allow residents to report potholes,

street light outages and other issues right from the app. Residents can take a picture of the issue, pinpoint it on a map, and submit directly to staff from their phone. The app will send you emergency alerts and provide you with quick access to the districts online services such as recreation schedules, the West Vancouver Memorial Library, or the Garden Side Cafe menu.

This native application is making life simpler for residents of West Vancouver and is available on both iOS and Android.

Connect Victoria - iOS and Android Native Apps Image

Connect Victoria - iOS and Android Native Apps

ConnectVictoria allows residents to search for jobs, news, media releases, events, contact information and submit a service request through their mobile device. The service request function will allow residents to report potholes, street light outages and other issues right from the app. Residents can take a picture of the issue, pinpoint it on a map, and submit directly to staff from their phone.

The City of

Victoria is a smart city, and it needed an app to match. A place where citizens and tourists could not only access city information and services, but where locals could also rediscover the wonders of their own home. Connect Victoria allows citizens and government employees alike to interact with their city like never before by taking online connection points on the City’s website and providing them in an easily accessible mobile app.

Read the full case study: https://freshworks.io/connectvictoria

iOS: Swift
Android: Java
Front end: Angular.JS
Backend: Node.JS, ESRI Maps, HTML parsing

Hop Creek Farms - Custom Shopify for Local Farm Image

Hop Creek Farms - Custom Shopify for Local Farm

Hop Creek Farms is located in the beautiful Squamish Valley in British Columbia. This 33-acre farm sustainably and ethically raises beef, pork, lamb, and chicken which they sell locally. For this local farm it was important to allow customers to connect and purchase or preorder farm products conveniently. To make this possible they needed a site that was easy to navigate, easy to update, and made the ordering process simple for

the team at Hop Creek and their customers.

The brand new website is built on Shopify's CMS, and has allowed the Wright Family to extend their reach beyond Squamish. The site enables users to directly purchase and pre-order cuts of meat directly from the farm that will be delivered upon availability while payment processing is completed quickly, easily, and securely for everyone. The orders are conveniently created and sent to Hop Creek directly for fulfillment reducing their admin time significantly and allowing them to spend more time building a thriving business.

CMS: Shopify

Ziggie - E Commerce platform Image

Ziggie - E Commerce platform

 Ziggie provides a curated marketplace for customers, suppliers and social impact partners. One can open a "Changemaker Account" which means every purchase generates 5 – 20% of the retail price to their personal account called “My Changemaker Account”.

By opening a "Changemaker Account", one can direct these funds to any number of worthwhile causes offered by the social impact partners to improve lives.

Reviews

Sort by

iOS and Android Development for Parking App

"We felt that Freshworks had great buy-in and passion for the project, which we found missing in other vendors in the past."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
Project summary: 

FreshWorks Studio started by building an MVP for the client, and eventually designed and built a fully functional app on the iOS and Android platforms.

The Reviewer
 
2-10 Employees
 
Vancouver, Canada Area
Sam Chandola
Founder, SmartShare Solutions
 
Verified
The Review
Feedback summary: 

The client praised FreshWorks for their ability to go above and beyond the project's scope, and provide insightful suggestions for improvement. While the app has not launched, the client was able to use Freshworks' work to raise further rounds of funding. 

The client submitted this review online.

BACKGROUND

Please provide us with a brief description of your company and your role there.

SmartShare Solutions Inc.’s flagship product, Garage, is a shared parking platform that lets owners share their parking spots with drivers who are looking for one. I am the company’s founder.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached the vendor?

When we approached Freshworks, we were at a very early idea stage. The Freshworks team helped flesh it out and quickly built an MVP that will let us test the product in the market and start getting customer feedback as we start iterating it.

Additionally, the team also really took ownership of the project, coming up with feature suggestions that has made the final product much better. We needed someone to take ownership of product development and the Freshworks team more than adequately stood up to the challenge.

SOLUTION

What was the scope of the project, and can you describe the specific services that were provided? (if applicable, can you name the specific technologies that were used?)

The scope of the project involved the development of version 1.0 of the product. We were looking to develop the Garage app (AirBnB for parking). FreshWorks followed a systematized approach and provided the following services: scope document and refining the idea for the launch of the app, designing the wireframes for the app, providing the UI/UX design of the app and making it consistent with the color schemes and design guidelines, development of the iOS, Android and admin panel for the Garage app, continuous engagement and weekly progress report on the app, and QA/Testing of the app

What was your process for selecting the vendor to work with?

The team at Freshworks came to us as a recommendation from a business partner after we had a very negative experience with another vendor. The Freshworks team came in, pitched to us, and showed us how they would execute. More than anything, it was their passion for the project that made us choose them.

Can you give us a general estimate of the size of the project, in dollar terms or personnel work hours?

$50,000 - $100,000

What was the timeline of the project (start and completion date)?

July – September 2016

RESULTS & FEEDBACK

What were the results of the project, and are there any success metrics you can share?

The product is complete and will go live soon. But even before that, the product that Freshworks built has already netted result in helping us close our funding round.

Was there anything unique or special about the vendor compared to other partners you may have worked with in the past?

We felt that Freshworks had great buy-in and passion for the project, which we found missing in other vendors in the past.

Looking back on the project do you have any constructive criticism? Is there any area that they could improve or you would do differently?

Going forward, we would like to be more involved in the initial stages, specifically around UX. This was one segment we wanted to be more involved in, but were not able to because of time constraints.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Mobile App Development for Canadian City

"FreshWorks was extremely responsive to our requests, and overall was very easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

FreshWorks Studio designed and developed a mobile app for a major city in Canada that was looking to more readily provide its tourists and locals with information on city-happenings.

The Reviewer
 
500-1,000 Employees
 
Canada
Chief Information Officer, City Government
 
Verified
The Review
Feedback summary: 

The client praised FreshWorks Studio for their team's responsiveness and their win-win attitude. The client felt like FreshWorks always had their best interest at heart.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

I am the Chief Information Officer for one of Canada’s largest cities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We wanted to make some key information and services on our website more easily available to visitors and residents of the city. The concept of a mobile app for the city appealed to us due to the increasing mobile traffic analytics to our website.

SOLUTION

What was the scope of their involvement?

We chose to surface some of the most popular content of our website, and went with the agile concept and started with a minimum viable product. We wanted to start small and build on early success and feedback. The plan is to expand function and content.

How did you come to work with FreshWorks Studio?

We were referred to them by a trusted colleague.

How much have you invested with FreshWorks Studio?

It was in the $10,000 - $50,000 range.

What was the timeline of the project?

The project lasted about four months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t yet launched the project, but we are very satisfied with the final results and anticipate success.

What did you find most impressive about FreshWorks Studio?

FreshWorks Studio was extremely responsive to our requests, and overall was very easy to work with. The relationship is very much a partnership with a win-win outlook.

Are there any areas FreshWorks Studio could improve?

I feel the project was very successful. If I were to give any feedback, I’d say tighten down the project scope a bit more. I feel we got more out of them than what was in scope, which was good for us, but to be fair to them, they need to set those boundaries.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Very likely.

Social Media App for Pet Owners

"The project was launched on time and results were outstanding. The FreshWorks team worked closely with us to meet our goals."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

FreshWorks Studio designed and developed a mobile app on both iOS and Android platforms that would serve as a social network for pet lovers.

The Reviewer
 
2-10 Employees
 
British Columbia, Canada
Paul Nault
Founder, PetComm
 
Verified
The Review
Feedback summary: 

The project was delivered successfully and the client is very satisfied with the FreshWorks Studio development skills. The client highlighted FreshWorks Studio’s passion for working with local startups as one of the primary reasons the relationship was so enjoyable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the Founder and Chief Executive Officer. PetComm was created for pet lovers, as a place to expand community in a safe and fun environment. PetComm is for connecting, sharing, and educating, helping people have the best possible pet ownership experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We had the idea that the community of pet owners would benefit from an app-based social network. Sharing their stories, experiences, and love of their pets would be facilitated by the mobile app. We had no experience as app developers and wanted to be secure in knowing that the product we were going to receive would be based on the latest technology for both major platforms. We also wanted to partner with a group whose vision matched our own and could provide long-term support for us.

SOLUTION

What was the scope of their involvement?

The scope was a full development of both the online presence (web site) and the apps associated with the two major mobile communities, Apple’s iOS and Android. We also wanted a stunning design.

How did you come to work with FreshWorks Studio?

We selected the vendor based on a referral from a friend.

How much have you invested with FreshWorks Studio?

The project was comprehensive, in the range of $50,000 - $100,000.

What is the status of this engagement?

The project took 2-3 months to complete.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The project was launched on time and results were outstanding. The FreshWorks team worked closely with us to meet our goals.

What did you find most impressive about FreshWorks Studio?

FreshWorks has a strong local presence, great passion for technology and startups,a willingness to go the extra mile to make PetComm’s launch successful, and a large offshore team to support the continuous development.

Are there any areas FreshWorks Studio could improve?

I believe our process was accelerated with this vendor. If I were to suggest an improvement, it would be enhancing the speed of the app.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile Development for Card Game App

"FreshWorks fit our criteria perfectly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - June 2016
Project summary: 

FreshWorks Studio provided mobile application development services for the iOS and Android platforms. The project included design, development, and testing, and was completed within a few months.

The Reviewer
 
1-10 Employees
 
British Columbia, Canada
Vice President, Digital Marketing Firm
 
Verified
The Review
Feedback summary: 

After a smooth and cost-effective process, the application was successfully released in the App Store and Google Play. FreshWorks Studio facilitated open, direct communication with their design and development team. This ensured that the product met every expectation throughout design and testing.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are a marketing and consulting company for small businesses. We handle their online and offline marketing including PPC [pay per click], website and mobile apps and games.

What is your role at the company?

I am the vice president.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We were looking for a small app development company to design and produce an iOS and Android app for one of our clients. We were looking for a team to take our card game and wireframe and build a fully functional app.

What was the scope of the project?

The project was about two months in length. We required FreshWorks to do the design, coding, and testing for both iOS and Android devices.

How did you come to work with FreshWorks Studio?

We had talked to a few other design studios and found them either too big or too expensive. FreshWorks fit our criteria perfectly.

How much have you invested with FreshWorks Studio?

We have spent somewhere between $10,000 and $50,000 working with FreshWorks.

What is the status of this engagement?

The project began on May 1, [2016] and was completed by the end of June.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Both apps are complete and available on Google Play and the App Store. FreshWorks provided us with prototypes, alpha, beta, and final products on time.

What did you find most impressive about FreshWorks Studio?

We were able to communicate directly to the design and development team rather than having to work through layers of management. 

SOLUTION

p>

Please describe your organization.

We are a marketing and consulting company for small businesses. We handle their online and offline marketing including PPC [pay per click], website and mobile apps and games.

What is your role at the company?

I am the vice president.

OPPORTUNITY/CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We were looking for a small app development company to design and produce an iOS and Android app for one of our clients. We were looking for a team to take our card game and wireframe and build a fully functional app.

What was the scope of the project?

The project was about two months in length. We required FreshWorks to do the design, coding, and testing for both iOS and Android devices.

How did you come to work with FreshWorks Studio?

We had talked to a few other design studios and found them either too big or too expensive. FreshWorks fit our criteria perfectly.

How much have you invested with FreshWorks Studio?

We have spent somewhere between $10,000 and $50,000 working with FreshWorks.

What is the status of this engagement?

The project began on May 1, [2016] and was completed by the end of June.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Both apps are complete and available on Google Play and the App Store. FreshWorks provided us with prototypes, alpha, beta, and final products on time.

What did you find most impressive about FreshWorks Studio?

We were able to communicate directly to the design and development team. Some of the other companies we have worked with had too many management layers.

Are there any areas FreshWorks Studio could improve?

I would recommend making the UI/UX [user interface/user experience] for the app or game from the wireframe for client approval, which would save a step in reworking it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We would have spent twice as much if we worked with a larger company.
  • 5.0 Quality
    Service & deliverables
    The quality was excellent.
  • 5.0 NPS
    Willing to refer
    I’ve already done it.

Web and Social Media Management for Independent Business Consultant

"...I found their delivery capabilities to be superb."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

FreshWorks Studio assisted in building an online marketing campaign through website creation, search engine optimization, and creation of a social media management tool. 

The Reviewer
 
1-10 Employees
 
British Columbia, Canada
Ian Johnston
Owner, Independent Consulting Firm
 
Verified
The Review
Feedback summary: 

The campaign had a successful impact on the company's public image. Although the team at FreshWorks Studio could have been clearer about their expectations for input, they were easy to work with and displayed a deep knowledge of social media and mobile computing. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

I own a small business consulting and executive coaching firm.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with FreshWorks Studio?

I was looking to improve the online presence of our company.

SOLUTION

Please describe the scope of their involvement in detail.

FreshWorks designed a new website for us, helped us set up a social media management tool, and trained us on best practices for SEO [search engine optimization].

How did you come to work with FreshWorks Studio?

I was referred to them by a colleague.

Could you provide a sense of the size of this initiative in financial terms?

It was less than $10,000. 

What is the status of this engagement?

The project lasted approximately one month.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

FreshWorks Studio has an exceptional knowledge base for mobile computing and social media tools, and I found their delivery capabilities to be superb.

In hindsight, are there areas in which they could improve or things you might do differently?

I wish they had been clearer in terms of expectations on input required from the us.

4.5
Overall Score It was excellent.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    Remember – five is perfect. Nothing is perfect, so they were great.
  • 5.0 NPS
    Willing to refer
    I have done so already

iOS and Android App Development for Parenting App

"FreshWorks Studio has a very nimble and hard-working team who loves to deliver beyond expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2015 - Jan. 2016
Project summary: 

Freshworks Studio developed iOS and Android apps that integrated with a location-based web system. After five months of development and testing, the app was succesfully released. 

The Reviewer
 
1-10 Employees
 
British Columbia, Canada
James DeGreef
CEO, ChatterBlock
 
Verified
The Review
Feedback summary: 

Since its release, the application garnered consistent download rates and highly positive reviews. FreshWorks Studio completed the project within the initial deadline and budget, which made them a profitable and successful partner. Their enthusiasm and solid communication set them apart. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

ChatterBlock is a social media company supporting parents and families in local communities. Today's parents are time constrained and overcommitted, yet their child's development remains a top priority. More activities, entertainment, and educational choices for families exist than ever before, and the information is available from many sources. Yet, parents are unable to manage this information effectively because there is no website that synthesizes city-specific information in an intuitive and accessible way. ChatterBlock's vision is to empower families through intuitive city-based content in a protected social network environment. This is a significant untapped market opportunity.

What is your role at the company?

I am the chief executive officer and cofounder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with FreshWorks Studio?

We wanted to create a mobile app for both iOS and Android that would allow our ever-growing population of customers to browse our website using their smartphones. The app had to interact securely with our back-end through RESTful Web Services and our main user sessions through cookies.    

SOLUTION

What technologies were used in developing your application?

The project was developed using Java and Objective-C. Our graphics were developed using Adobe Photoshop and Illustrator.

How did you come to work with FreshWorks Studio?

FreshWorks was a local company with a very well-defined process for tracking progress and streamlining the entire development and testing process. They started with gathering all the functional requirements and then defined the scope of the project. FreshWorks also gave me a firm project cost and delivery timelines, which greatly reduced our risk and project overhead.

Could you provide a sense of the size of this initiative in financial terms?

We have spent somewhere between $10,000 and $50,000 working with FreshWorks.

What is the status of this engagement?

The project was started in September 2015 and finished in January of this year [2016].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The mobile app was developed according to the project plan, and the quality of the product was very good. We did an internal code review, and the coding standards were quite impressive. We are experiencing a steady download rate of our app, and a majority of users have left positive reviews on the app stores.

What distinguishes FreshWorks Studio from other providers?

FreshWorks Studio has a very nimble and hard-working team that loves to deliver beyond expectations. They are good communicators and loyal to the project timelines. As compared to other software companies, FreshWorks is very proactive in getting all the needed assistance from the client's side. As a result, the project was completed on time without any surprises. Their cost was also very competitive and certainly justified.

In hindsight, are there areas in which they could improve or things you might do differently?

I don't have anything major to add here, but I would like to see the cost based on hourly estimates as compared to the fixed project price that I received. Hourly estimates might have helped us plan better for any technical support that we might need in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Maintenance and Updates for Healthcare App

"FreshWorks Studio has a very personal approach with excellent big-picture business knowledge."

Quality: 
4.5
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

FreshWorks Studio provided mobile development to update an existing app. Projects included dramatic user interface changes, debugging, security enhancements, and analytics development.

The Reviewer
 
1-10 Employees
 
Victoria, British Columbia
CEO, HealingHub
 
Verified
The Review
Feedback summary: 

Due to intense debugging issues with the original application's code, the project took slightly longer than expected. FreshWorks Studio still proved themselves to be a capable partner, rapidly responding to any issues and providing thoughtful business advice to the internal team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are an online healing support portal with a patient scheduling and tracking app and educational courses.

What is your role at the company?

I'm the CEO.

OPPORTUNITY / CHALLENGE

Please describe the scope of their involvement in detail.

We needed to update our mobile app to provide more integrated care. Specifically, we were looking to improve the onboarding experience for our users as well as deal with existing bugs. 

SOLUTION

Please describe the scope of their involvement in detail.

We required the following: improving the code and analytics of current app, updating the UI [user interface] for onboarding users, build new feature screens, and improve the security and data robustness.

How did you come to work with FreshWorks Studio?

[The process included an] interview, personal referral, solid understanding of the project, and extra business planning support that made me feel very confident with Samarth [Mod, FreshWorks Studio's CEO] and Rohit [Boolchandani, FreshWorks Studio's COO]. 

Could you provide a sense of the size of this initiative in financial terms?

It was between $10,000 and $20,000.

What is the status of this engagement?

It took six months, with ongoing three-month support for usability trial. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Results are yet to be determined as there have been some challenges with the app that we are working out. I feel very supported by the team to help me make some critical decisions. 

What distinguishes FreshWorks Studio from other providers?

FreshWorks Studio has a very personal approach with excellent big picture business knowledge that was shared throughout the project. 

In hindsight, are there areas in which they could improve or things you might do differently?

Possibly, they could do more thorough prediction of pitfalls and previous code issues. I would rather know upfront then find out halfway through when a big issue could arise. They did act on this quickly and took responsibility, so I was impressed with that. 

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Vancouver Wine Festival

"They were quick to respond to all of our questions and always found solutions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2015 - Feb. 2016
Project summary: 

FreshWorks Studio developed an iOS-based mobile application for a live event. The app functioned as a user-friendly, searchable database. 

The Reviewer
 
51-200 Employees
 
Vancouver, Canada
Marketing Director, Vancouver Wine Festival
 
Verified
The Review
Feedback summary: 

FreshWorks Studio proved to be very easy to work with, accomodating to requests, and responsive throughout the entire development process. After a succesful first year, they successfully produced a beta version of the application along with a much sought-after Android version.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

The Vancouver International Wine Festival was founded in 1979. It is widely regarded as one the best wine shows in the world. The 38th annual festival, held February 20 to 28, 2016, attracted more than 25,000 admissions to 54 events throughout the city; it is headquartered at Vancouver Convention Centre. The festival served 1,470 wines from 155 wineries from 14 countries. The heart of the festival is the Acura Tasting Room at the VCC, which offer six tasting sessions – two for trade only and four for consumers – on Thursday, Friday, and Saturday of festival week, and the tasting room accounts for about 18,000 of total admissions. The public International Festival Tastings offered 700 wines from 155 wineries. The two Trade Tastings offered an additional 145 wines for a combine total of 845.

What is your role in the organization?

I'm the sponsorship and marketing director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with FreshWorks?

We required a free app that would enable festivalgoers to easily access information on the 155 wineries and 845 wines served in the Acura Tasting Room during the six sessions, rate the wines, and save favorites. In addition to tasting room wines, the app contained information on wines served at three special events: Spumante & Co.; Iconic Grapes Around the Globe; and 25 Under $25. We did not include information on wines served at the other 45 festival events.

SOLUTION

Please describe the scope of their involvement in detail.

The scope of the project was to create a searchable, user-friendly database for each of the above-mentioned events with the information on the wineries and their featured wines and agents on both an iOS and Android platform. The app needed to include a section for winery notes, wine notes, favorites, wine rating system, and a "my wines" list. FreshWorks services included a complete revamp of the 2015 beta iOS version to incorporate the 2016 wish list and the development of the much sought-after Android version.

How did you come to work with FreshWorks?

They provided – under their previous name AirSenze – our 2015 app.

Could you provide a sense of the size of this initiative in financial terms?

It was between $0 and $10,000.

What is the status of this engagement?

It ran from September 2015 to February 2016.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Two versions of the app available for festival-goers to download and use at their leisure while at the four specific events with the ability to make quick notes, no need to take a photo as this information was already included.

The feedback we have received so far has been primarily positive. In terms of metrics, we are awaiting these results.

What distinguishes FreshWorks from other providers?

We found FreshWorks to be very accommodating. They were quick to respond to all of our questions and always found solutions.

In hindsight, are there areas in which they could improve or things you might do differently?

I would like to have at least one or two face-to-face meetings to review the updates. Of course, I recognize that we're not in the same city, which makes this a little more challenging.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Flood Safety Department

"[T]hey provided us excellent results in a timely manner."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Freshworks performed front- and back-end development for a mobile application that helped users submit field reports. The app successfully improved efficiency and organized incoming data. 

The Reviewer
 
Government Agency
 
British Columbia, Canada
Jesal Shah
Flood Safety Engineer, Provincial Integrated Flood Hazard Management
 
Verified
The Review
Feedback summary: 

After a quick turnaround process, Freshworks produced a bug-free and highly functional app. The team's strong project management skills enabled them to accommodate any changes and deliver exceptional results. The app's intuitive design and simple utility made it a successful aid to its users.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

The objective of the Provincial Integrated Flood Hazard Management Program is to reduce the impacts flooding has on people, communities, and infrastructure. The program is committed to providing policies, guidelines, and information that help local governments, diking authorities, provincial ministries, and others to manage land use in flood hazard areas; manage flood protection systems and maintain dike safety; and prepare for, respond to, and recover from flood emergencies.

What is your role at the company?

I am a flood safety engineer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with FreshWorks Studios?

Local government contractors were not submitting quality inspection reports of their dike and levy infrastructure. The process was time-consuming as they had to complete reports in the field via pen and paper, and then take digital photographs. Once they got back to the office, they had to collate all the materials and send them to the head office via mail, email, or fax.

SOLUTION

Please describe the scope of their involvement in detail.

The project was to develop a mobile application that inspectors could use in the field to fill in information, take photos and videos, and send the reports to our office electronically.                    

How did you come to work with FreshWorks Studios?

They had some experience in compliance reporting apps for restaurant inspections with the CRD [Capital Region District] Victoria. I also got their reference from a colleague who knew about some of their past successful projects.

Could you provide a sense of the size of this initiative in financial terms?

It ranged from $10,000 to $50,000.

What is the status of this engagement?

It took from 8 to 10 weeks.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The results were great. Inspectors seemed to love being able to use modern technology in the field. The app was used at more than 200 dikes across the province of British Columbia. The usability was phenomenal, and the app was intuitive and easy to use.

What distinguishes FreshWorks Studios from other providers?

I loved FreshWorks Studios's fast turnaround time and minimal bureaucracy. I could talk to the developers directly, and they were very accommodating towards my change requests. Their company has a strong project management skills, and they provided us excellent results in a timely manner.

In hindsight, are there areas in which they could improve or things you might do differently?

I think the project was successful, but it could have been better if we had a created a clear scope document before starting the development.

5.0
Overall Score I have already recommended them to my colleagues and would absolutely love to recommend them in future as well.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer