What evidence can you share that demonstrates the impact of the engagement?
It's been extremely successful thus far. Our products wouldn’t be as successful as they are today without FoxGroove Interactive.
The petition processing product is going live at the end of this month. We’ve designed the entire look and feel of the product based on their input. It’s gone through user acceptance testing and received positive results from customers. When we compare what it used to look like to what it is today, everyone is blown away by the improvement.
In addition, David and Peter regularly generate ideas that we’d never come up with ourselves. Their creativity and innovation results in better layouts and functionality. Now, we have a really cool wireframe that’s totally different but completely meets our needs.
How did FoxGroove Interactive perform from a project management standpoint?
Their team is excellent. They meet every deadline—even if it means working extra hours because we added a key deliverable late in the process. I can't think of a single timeline or deliverable they’ve missed. They work very well with an agile methodology. When they've had to redesign wireframes, it’s usually because we didn't give clear requirements on what we were trying to achieve.
The frequency of communication does vary, but it’s almost always weekly—sometimes more frequently during the design phase. At a bare minimum, they’d come back with different wireframes and flows once a week. FoxGroove Interactive responds extremely fast to our feedback and suggested changes. We’ll usually receive a revised version within a day or two.
What did you find most impressive about them?
FoxGroove Interactive has a deep knowledge of design principles and patterns. That enables them to offer innovative solutions that we’d never think of ourselves. Their level of professionalism and ability to hit the deadlines are also fantastic.
Are there any areas they could improve?
I always have areas for improvement, yet I'm struggling to come up with anything. I can't think of anything they can do better or that should be done differently. Nobody's perfect, but they’re as close as you can get. It’s just fantastic to work with them.
Do you have any advice for potential customers?
Have a detailed conversation upfront about your goals and what they're trying to achieve, but don’t box them in. If you tell them exactly how you wanted your solution to be designed, you're taking away some of the creativity that they can provide.