What was the scope of their involvement?
While they offer additional services, we only engage them for UX design, heuristic analysis and usability testing. Their works includes both mobile and web-based applications. Recently, they did a digital property usability analysis for international education institutions.
An 8-minute end-to-end credit card processing system was among the most complex tools they’ve developed. Dave, the owner, designed the system to take payments via smart watches or chip cards; it also helps companies set up underwriting.
Since we use them on a client-by-client basis, we pay both retainers or hourly rates. Occasionally, Dave collaborates with us on pitches to prospective clients. He’ll upsell his company’s services, such as additional usability testing, to help land the account.
The team also developed a proprietary digital heuristic analysis system with their own IP. It rates, ranks, and categorizes different consumer digital experience functions across multiple devices and languages. They delivered it for us to pitch to major brands.
What is the team composition?
We've worked with 4 different employees, including Dave. He scales each project with his own team and can bring in additional talent when necessary.
How did you come to work with FoxGroove?
and I have known each other for 20 years. We used to work at the same agency and I’ve used his services at subsequent companies.
What is the status of this engagement?
Work with BNO started in 2016 and is ongoing.