Fourtek IT Solutions Pvt Ltd

BACKGROUND

Please describe your company and your position there.

I am the CEO of Vita agro-processed foods Pvt ltd, we are the manufacturers of spices which is used in wafers, chips and many other items.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fourtek IT Solutions Pvt Ltd?

We used Fourtek services for transferring our Physical server to cloud infrastructure, we have an ERP system and much other software which we were handling in our in-house server. We transferred all to the cloud server. Fourtek help us migrating from physical to cloud.

What were your goals for this project?

We want to update our infrastruture without harassing our current workflow, with zero minute downtime, Fourtek team was able to do it and we have maximized our operational cost because of them.

SOLUTION

How did you select this vendor?

My team searched online and then we shortlisted few companies later we conducted mutiple interviews to access the companies, Fourtek cam out of that list, now they are our regular vendor.

Describe the project in detail.

Once we selected this vendor, we had a series of discovery meetings to discuss our goals and objectives. Within the first two weeks, they understand our current design and provide 3 step approach to counter the problems which may occur in transition. After a few iterations and discussions with our operations team, we finalized the architecture design and we started implementing

What was the team composition?

There was 1 Account manager, 1 project manager, 3 Engineers and 2 Testing engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 3 months after implementation, we saw a 30% reduction in the overall cost of cloud and our techonological reduction. We can now expand our operations in no time and without technical burden.

How effective was the workflow between your team and theirs?

Its was like a flawless communication. They were always intent on listening to us and understanding our problems.

What did you find most impressive about this company?

The knowledge about the cloud and the intensity to go extra miles for us.

Are there any areas for improvement?

I want them to improve on their timelines but at the end quality is what we needed and they delivered it.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Kamakhya IT Solutions, a software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fourtek IT Solutions Pvt Ltd?

When we have an overload of work, we outsource some of it. We hired Fourtek IT Solutions Pvt Ltd to help us with website and mobile app development.

SOLUTION

What was the scope of their involvement?

One of the projects Fourtek IT Solutions Pvt Ltd helped with was a mobile app that connects handymen and trade men with customers. They designed and developed the app using React Native, PHP, .NET, and Laravel. The app connects handymen and trade men with customers. Users can book appointments and then track the handy man’s location. The team continues to help us with additional projects.

What is the team composition?

There are normally 5–10 people. There’s a project manager.

How did you come to work with Fourtek IT Solutions Pvt Ltd?

I found them online on an Indian website. I contacted multiple vendors, and we met.

How much have you invested with them?

My company has spent $42,000.

What is the status of this engagement?

We started working together in 2013, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re nice people and work really well. However, there are occasionally delays.

How did Fourtek IT Solutions Pvt Ltd perform from a project management standpoint?

Project management is good. We aren’t in contact often because my other team members communicate and manage the projects with them. If there are any issues, they usually resolve them. We communicate via telephone and other means. We sometimes meet in person.

What did you find most impressive about them?

They’re friendly and affordable. When we change requirements, they usually don’t charge us extra, and if they do, it’s very minimal. Other vendors would charge extra money for little changes. 

Are there any areas they could improve?

They could open more offices that are closer to us so that we can contact them more frequently. They’re in Delhi, and it takes 7–8 hours to go to their offices. Sometimes, we want to meet in person.

Do you have any advice for potential customers?

I recommend hiring them if the project matches their skillset.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Zonup Technologies, an IT company with a team of around 40 people. We work on government projects, mainly administration systems and portals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fourtek IT Solutions Pvt Ltd?

We outsource all our projects to three vendors, including Fourtek IT Solutions Pvt Ltd.  Specifically, we needed help with mobile and web development.

SOLUTION

What was the scope of their involvement?

Fourtek IT Solutions Pvt Ltd built all of our ERP and CRM systems with connectivity to mobile apps. We’ve outsourced all our front- and backend systems to them. They also provide 24/7 support using a dedicated team and a maintenance agreement for all the government projects we’ve worked on.

They’ve helped us develop 2–3 iOS and Android apps so far. We aimed to have the apps work offline as internet connections were often unavailable for end users. These apps would be used in remote villages as well as dam and road construction projects. All the data stored in the apps in the field would be uploaded to government servers automatically, when possible.

Fourtek IT Solutions Pvt Ltd also built a CRM platform using the Laravel PHP framework and React Native. The platform connects government hospitals and other large buildings. It’s designed to generate reports according to the property management system.

What is the team composition?

I have three main contacts on their team and use 16 of their staff daily.

How much have you invested with them?

I estimate we’re paying an average of $2,500 per employee per month. They charge us $16 per hour for Salesforce work, $12 for iOS, and $11 for Android, based on the team and their experience. Their project manager has a cost of $25 per hour.

The total so far has been $100,000 or more. We’ve worked on fixed-price projects as well, with varied costing.

What is the status of this engagement?

We started working with them in July 2009, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m highly satisfied with their work. We’ve maintained an excellent long-term relationship with them, which wouldn’t have happened if they didn’t provide good quality.

How did Fourtek IT Solutions Pvt Ltd perform from a project management standpoint?

As part of the process, they give us a briefing for every new project, after which they’ll start the work. We can call them any time if we have an issue.

What did you find most impressive about them?

I’m currently working with six vendors for outsourcing, amounting to 24 people in total. Around 16 of those are from Fourtek IT Solutions Pvt Ltd alone.

Are there any areas they could improve?

No, nothing comes to mind.   

Do you have any advice for future clients of theirs?

Clients should first learn how this vendor works. I’m confident that, after giving one project to them, they’ll give all their other projects to Fourtek IT Solutions Pvt Ltd.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Cyber Indian App Stores Pvt Ltd.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fourtek IT Solutions Pvt Ltd.?

We needed someone to develop our AI translation platform.

SOLUTION

What was the scope of their involvement?

Fourtek IT Solutions Pvt Ltd. developed our AI translation platform. Their team works on the UX/UI, architecture, code, and other design elements. We also used their machine learning engine, while outsourcing all of our product development to them.

The platform consists of translation memory and is powered by a community of people. English tests can be worked into multiple Indian languages. The goal is to make an AI stronger and faster than Google.

For the backend, we’re using MongoDB and MySQL. The frontend uses Node.js, Vue.js, Laravel framework, and Java. It also uses APIs. For machine learning, we’re using NDK and Keras libraries.

They’re supporting us in every manner right now. Their designer created a logo, and they provide digital marketing services. Some members of their team write articles about my product.

What is the team composition?

For development, about six people are supporting us. For design and testing, there are two and three. Two of those are involved in the digital marketing and content writing aspects.

How did you come to work with Fourtek IT Solutions Pvt Ltd.?

We uploaded this task on a website, and we received a call from them. We had a meeting, but it took 3–4 months to decide due to the size of the project. They were pricier than other agencies but felt that I should go with them to get the best quality.

How much have you invested with them?

The project cost $500,000.

What is the status of this engagement?

Our engagement with Fourtek IT Solutions Pvt Ltd. started in July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a great partnership with Fourtek IT Solutions Pvt Ltd. The CEO has become a friend of mine. Their work is good. About 5,000 translators work on the platform. They’re a great team with excellent tech capabilities.

How did Fourtek IT Solutions Pvt Ltd. perform from a project management standpoint?

Their project management style is effective. We communicate through Basecamp, YouTrack, GitLab, and Slack. We have regular sprint planning every two weeks where they present us with what they’ve done.

What did you find most impressive about them?

If I need a senior engineer, they have it. The team at Fourtek IT Solutions Pvt Ltd. has the perfect experience for collaboration. The project manager is also skilled. They understand the product better than us, which is another thing we like about them.

Are there any areas they could improve?

Timelines could be improved. Sometimes they’re delayed, but they do end up delivering a majority of the time.

Do you have any advice for potential customers?

Fourtek IT Solutions Pvt Ltd. selects the right partners. Their team is dedicated. I’ve been to their office and have seen their work culture. They deliver on their promises.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Creative Buffs, a digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fourtek IT Solutions Pvt Ltd?

We needed someone to help us develop Android apps and something like a Google Play Store in Indian languages for our client.

SOLUTION

What was the scope of their involvement?

We worked together to create a business and marketplace Android app that could be used in the Indian market. Our app store platform is targeted toward larger markets and it’s for listing Indian apps. They built a customized app in Swift, Spark, and Java based upon our client’s request.

We’ve created 15-20 mobile apps together, but the Indian app store was the biggest one.

What is the team composition?

We worked with a project manager, two technology people, and one business development guy.

How did you come to work with Fourtek IT Solutions Pvt Ltd?

Someone from their team contacted us. We had a meeting with them and got started with a basic game app that they wanted to develop, just to show that they were capable of doing it. After this, they decided to take on a larger project.

They were serious about every approach they did, which is why we decided to work with them long-term. They’re very professional when it comes to business.

How much have you invested with them?

We’ve spent $70,000–$90,000.

What is the status of this engagement?

We worked together from May–July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re really professional.

How did Fourtek IT Solutions Pvt Ltd perform from a project management standpoint?

It’s really impressive that they assigned four dedicated resources. They were serious about their approach and visited our offices.

What did you find most impressive about them?

I really like the quality of their work and that they never compromise on time. If it’s due at 3 p.m., it’s delivered at 3 p.m. They deliver whatever they commit to and they’re really enthusiastic and passionate about what they do.

Are there any areas they could improve?

They could introduce more globalized languages.

Do you have any advice for potential customers?

They’re good at what they do. We haven’t had any challenges with them.