This review was updated on May 29, 2019 by the client. The original star ratings were: Overall – 5, Schedule – 5, Cost – 5, NPS – 5. New content is below.
Introduce your business and what you do there.
I am the CEO of Primus PVX, a real estate and business valuation company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with the vendor?
We needed them to finish developing a complex valuation website that another vendor couldn’t complete.
What was the scope of their involvement?
What is the team composition?
We have a project manager who works directly with their coder Rob. We’ve also connected with Erin, the founder.
How did you come to work with them?
Our initial site development was handled offshore. Since communications were difficult, we wanted someone local and accessible. We interviewed Followbright and one other company, but we connected much more with Followbright and were impressed by their accessibility and creativity. They agreed to take on a project started by somebody else—which a lot of companies wouldn’t do.
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
The results about halfway through the project—its first phase—were very encouraging, and that is the point at which the first review was made on Clutch. At that point, they had been involved with the project about nine months, and presumably understood the site pretty well. Results were encouraging to that point.
We began a second phase that promised a hard launch in about six months, for which Followbright required that the entire fee be paid upfront. Followbright then began a rewrite of the UI portion which dragged on, missed the launch deadline entirely, and three months later announced that they no longer had the capacity to complete the project.
How did Followbright address the challenges that arose?
They offered partial completion for an additional fee. We opted to terminate our engagement, and received 40% of the second-phase fee as a settlement. We then hired another developer. It turns out that all of the work done on the second phase was worthless to us as it wasn’t finished, and the new developer restarted the project at the end of the first phase. This was not known when we agreed to terminate, and we are now net in the hole to the tune of almost all the remaining fee, as well as a great deal of time.
How was project management handled?
They were great when everything was going well. I still don’t know what happened in that second phase, but their communication essentially collapsed. It would have been nice to have known that the deadline was not achievable.
Is there anything that the vendor did well or that you would consider a strength?
Their ability to sell their services is impressive.
Are there any areas they could improve?
They should refrain from taking on projects that they cannot deliver.
What advice do you have for clients with similar needs to yours?
Stay connected in real time. They apparently do quite well when their capacity and talent match the project. I don’t know how to predict project failure, but (based on the other reviews) it seems to be rare.