What evidence can you share that demonstrates the impact of the engagement?
They designed the application’s look and feel, starting from the screens, the color, the graphics, the look, and everything. They designed based on the processes and the technology wisdom we had and gave it a consumer’s touch.
We did a few studies of our own to check if the design we created with them was understandable. Based on the chats we had with customers, the feedback was very positive. The processes are appropriate. It wasn’t cumbersome and didn’t lead to inefficient processes where customers reach a dead end. The way it’s created is very clear. Even if there were unsuccessful scenarios, the information that was provided by the application was very accurate and clear.
How did Flying Bisons perform from a project management standpoint?
They worked very fast and didn't waste any time. They never met without a specific purpose and always came back to us well prepared. The collaboration was very good. We had tight deadlines and because of them, we were able to achieve them. We used Jira for our own purposes and Envision for our visualization. We used Sketch for them to visualize to us how the process would look in a more graphical view.
We were working with them, as well as other teams. We had a few IT boutiques designing the different components of the IT infrastructure. We had a weekly scrum meeting with everyone involved in the project, to which Flying Bisons were inputting the content from their side. They were always honest and always attended the meetings. We had calls when it was necessary.
What did you find most impressive about them?
I’ve had 20 years of experience with a lot of vendors. Most of the companies I worked with tend to sell very well, then when they start rendering the service, the magic disappears as the team that’s selling the service is very different than the team that’s delivering the service. Flying Bisons doesn’t do that. The same people selling the service are the ones working on the project. They have the hands-on experience and their wisdom derives from their experience. They really understand what’s going on in the payment world. They delivered and provided everything they promised. I’m really happy working with them.
Are there any areas they could improve?
They have very strong feelings when they develop something. When they have an idea, they defend it very strongly. They sometimes have difficulty accepting that the consumer might have a little different view. They don’t argue, but because of their experience, they’re trying to impose the best practices and benchmarks that they’ve found and identified on the market. Sometimes I prefer to do it differently and they have problems accepting that.
There were no over promises during the sales pitch process. They have a very versatile experience not only in the European Union, but also in the Middle East. With every assignment that they do, they bring a lot of new expertize to the project. For a young team, they really did a lot.
Do you have any advice for potential customers?
The better you prepare and know what you want to do and the better you prepare in terms of the documentation, the more accurate they’ll deliver. If we weren’t that detailed about what we wanted as an outcome, the project would probably have lasted longer because they’d be providing a lot of different examples of how the process could look. They’re open to proposing processes based on their experience. They’re good at listening and understanding. If you know what you want, they move very fast.