Experience Design Consultants

We help companies to shape value proposition and grow through experience design based on customer research, analytics, and business metric.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2016
Show all +
Warszawa, Poland
headquarters
other locations
  • Poland

Portfolio

Key clients: 

KFC ,IKEA, PwC, Mercedes-Benz, Daimler, AMG, Zain, Bank Pekao, Zain, Domino's Pizza, NN Investment Partners, ABRSM, NC+, Muscat, Polski Bus, BeamUp, Kompania Piwowarska

New e-commerce experience Image

New e-commerce experience

New e-commerce experience for KFC Image

New e-commerce experience for KFC

New corporate website Image

New corporate website

Discovery Stage for Game Dev Blockchain Company Image

Discovery Stage for Game Dev Blockchain Company

E-wallet & market app Image

E-wallet & market app

Mobile Banking Experience Image

Mobile Banking Experience

New E-commerce experience for Textil-one  Image

New E-commerce experience for Textil-one

Reviews

Sort by

UX/UI Design for Pharmaceutical Company

“The feedback about the design, navigation, intuitiveness, and ease of use has been extremely positive.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Dec. 2018 - Apr. 2019
Project summary: 

Flying Bisons designed the UX and UI for an e-commerce site. They started by conducting customer research to tailor the site to their preferences. They collaborated with other partners to adapt their designs.

The Reviewer
 
1,001-5,000 Employees
 
Poland
E-Commerce Director, Pharmaceutical Company
 
Verified
The Review
Feedback summary: 

Flying Bisons’ work garnered positive feedback in user testing. The team demonstrated solid expertise in their technical abilities and vast experience in users’ online behavior. Their strong customer-focus and innovative designs set them apart from the competition.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce director for a pharmaceutical company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

We were setting up an e-commerce channel, and we needed UI and UX design for our webpage.

SOLUTION

What was the scope of their involvement? 

We hired them to help us design the new web page. They were responsible for everything that is UI and UX related.

They strongly suggested that we start with getting input from our consumers to understand them and see what they were looking for so they could then build a page and design focused on them. That unique mindset was one of the reasons we selected them. They began with a relatively deep study of our users. We defined a few personas with them, and they interviewed people to try and understand their interaction with the company, online shopping, and what they are looking for in an online shopping provider. 

Then, we began the design process. There were several phases to go through all the pages that needed to be designed. There was a lot of discussion about what we wanted and what they thought was best. 

What is the team composition?

One of the partners of the company was involved often. We also had a project manager as well as a senior UX designer, who ended up being more of a project manager than the project manager; he supported us the most. With him, there was a team of three or four that were involved. They worked with us on and off and worked on other projects at the same time.

How did you come to work with Flying Bisons?

For something that is as consumer-oriented as the UX and UI, we needed a local agency that understood the Polish market and consumer. We looked at 5–10 companies, and we interviewed three companies. Flying Bisons came across as knowledgeable and had the experience that was in touch with our target customer base. They seemed like a decent fit for us.

How much have you invested in them?

We have invested around €40,000 (approximately $45,000 USD).

What is the status of this engagement?

The project went from December 2018–April 2019. We’ve remained connected to them since then, and they have come back with new ideas.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Over the past month, we have been doing internal and external user testing. The feedback about the design, navigation, intuitiveness, and ease of use has been extremely positive. The work they produced, the ideas they had, and what we were able to put into practice so far is quite positive. 

How did Flying Bisons perform from a project management standpoint?

They performed quite well. It was a tricky project because we had many different partners that were working at the same time. We had developers, a payment services provider, and logistics companies, which all influenced the design. Flying Bisons were strict, which was great in terms of fulfilling deadlines with the quality of work that they were producing. There were things that we had to change, go back, and review. When it was up to them to control deadlines, they were excellent. When they were subjected to the deadlines of others, it was a bit harder, but I still don’t have any complaints.

All of us, as a team, prefer to communicate face-to-face. We had meetings at least once a week, and sometimes, we met more frequently to go through the designs and discuss the project. They tried a few project management tools, but they didn’t work well for us.

What did you find most impressive about them?

Technically, they are extremely talented. They clearly stand out from the pack in terms of understanding how a consumer interacts with a digital platform or web page. Flying Bisons were constantly trying to push the boundaries and look at solutions in a unique way. If you want innovation, this team is quite good.

They are also tremendously consumer-oriented. They always had our consumers in mind, and their opinions were typically grounded in examples about the way our consumers interact with the platform or what they heard in the research. Putting the customer front and center for this work is exceedingly important, and they have done that.

Are there any areas they could improve?

They had to operate in an environment where they were not the sole participants. They presented ideas that we said yes to, but the platform could not cope with them. As we were building an MVP, it had to be simpler and easier to deploy. It seemed that sometimes they felt they were being challenged, and they didn’t like it.

It took time for them to understand that this was going to be the process and to adapt their process on their side and to find the best way to do things given the constraint. They managed to do it quite successfully. They wanted to have a strict process from beginning to end which is great, but when you clash with other people within that environment, it is tougher, and you have to show some agility and flexibility.

Do you have any advice for potential customers?

Ensure that they dedicate the necessary amount of time and quality people to the success of the project. We had an excellent design lead, and he stood out from the rest, not only in terms of technical capabilities but also in terms of commitment. He wanted to work with us to help us solve problems. It is important to not only look at the company but at the people that will be working with them. There needs to be a fit between the culture of the company and the person sitting on the other side, independent of their technical capabilities.

Additionally, always plan for the unforeseen. Don’t try to scope 100% of the work, because new issues will come up. If this is clear from the beginning, and if there is a clear way of dealing with it that is understood from the beginning, the process will be much easier.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

UX and UI for Workout Gym Mobile App Platform

"They did a really great job."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - June 2019
Project summary: 

Flying Bisons designed and developed a mobile app. They created user personas and mapped journeys, flow, and the app’s visual appearance.

The Reviewer
 
11-50 Employees
 
Poland
Barłomiej Nowak
CEO, Gymsteer
 
Verified
The Review
Feedback summary: 

The app is currently in testing and it’s received positive reviews from potential users. Flying Bisons runs an effective management and communication process, and they can be trusted to deliver quality work on time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of Gymsteer, a gym mobile app platform. It’s an app for gyms and fitness clubs to maintain their business. The software allows us to sell classes or passes to those places. Users don’t have to buy a pass to one place but can go anywhere they want. It’s like pay-per-view. Users only pay when they go.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

We needed a business solution in an app to help us boost our conversion rate.

SOLUTION

What was the scope of their involvement?

We started out with a discovery phase so they could get to know our business and what we do. They asked a lot of questions. We had some workshops to brainstorm and create personas with potential users. We mapped out the customer journey, the flow, and how the app should look and work. They then started designing and developing the app.

What is the team composition?

We worked with UI designers, UX designers, developers, project managers, and owners.

How did you come to work with Flying Bisons?

A friend recommended them. They’re one of the best companies in Warsaw and I found that I liked them.

How much have you invested with them?

We’ve spent $25,000-$50,000.

What is the status of this engagement?

We worked together from March—June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a really great job. We’re now testing the mobile app and we’re launching soon. All the people that have seen it are very impressed.

How did Flying Bisons perform from a project management standpoint?

The project manager is very communicative. We used Figma and Jira to make sure the screens were okay. They met deadlines.

What did you find most impressive about them?

I would definitely recommend them to someone.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile and Web UX for Software Dev Company

"If you’re looking for special dedication and a constant desire to add value for the customer, you'll be amazed..." 

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2018 - Jan. 2019
Project summary: 

Flying Bisons’ designed a UX/UI for a web and mobile app. 

The Reviewer
 
11-50 Employees
 
Warszawa, Poland
Paweł Andruszkiewicz
COO, Veriori
 
Verified
The Review
Feedback summary: 

Both stakeholders and clients are quite pleased with the apps’ design and interface. Flying Bisons' constant communication empowered them to deliver a custom product. They are committed to offering innovative solutions and fostering transparency. Customers can expect a valuable partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the COO of Veriori S.A. We’re a research and software development company that supports business process management using blockchain, AI, and cryptographic and steganographic security mechanisms. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flying Bisons?

We needed to develop our app’s UX/UI and design our company’s brand and brand book.  

What were your goals for this project?

We wanted to give our app users and customers the best possible UX, ensure proper design quality, and use professional analysis as a basis for the design.

SOLUTION

How did you select this vendor?

We’d worked with Flying Bisons on a previous project and were amazed by the quality of their designs and creative. Due to our previous cooperation, we didn’t consider any other service providers. Once you start working with Flying Bisons, you won’t think about switching. 

Describe the project in detail.

We've intentionally left the whole process to Flying Bisons because of our previous experience with them. They delivered a complete GUI and UX process for our web and mobile application, as well as a brand design.

What was the team composition?

We worked with two UX/GUI designers, a subject-matter expert (SME), a project manager (PM), and a graphic designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Stakeholders’ feedback has been very positive, focusing on the extraordinary quality of Flying Bisons’ design. Constant communication with Flying Bisons’ UX designers and subject matter expert allowed us to tailor the interface to our users’ needs. Our corporate clients always mention design as a strong feature of our solutions. 

How effective was the workflow between your team and theirs?

Flying Bisons' project manager handled communication and scheduling according to an agile methodology. Thanks to their top managers’ and SME’s involvement, we were able to work through any needs that came up throughout the process. Our PM kept us well-informed regarding the time and effort spent on our designs, our budget, and our timeline. As a project management professional myself, I place great value in their operational management efforts.

What did you find most impressive about this company?

They add value beyond what’s expected. If you’re looking for special dedication and a constant desire to add value for the customer, you'll be amazed by Flying Bisons’ commitment. They’re constantly proposing new, creative solutions and ideas.

Are there any areas for improvement?

When we first started working with Flying Bisons, we had some minor comments about project and operational management. Due to a high level of professionalism and flexibility, however, they were able to reshape their project management model within a month. 

5.0
Overall Score They have extraordinary, creative, and dedicated people.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They are not the most affordable service provider but they are certainly worth the price.
  • 5.0 Quality
    Service & deliverables
    You never have to worry about the quality of designs and creative work done by Flying Bisons.
  • 5.0 NPS
    Willing to refer
    We recommend Flying Bisons to our business partners and clients on a daily basis.

UI/UX Audit for E-Commerce Website

"Flying Bisons provided a talented and personable team with in-depth knowledge and experience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2019
Project summary: 

Flying Bisons audited the UI/UX of an e-commerce site for a lingerie manufacturer. The team created user personas and led rounds of user testing. They then explained their results and recommended improvements.

The Reviewer
 
51-200 Employees
 
Czaniec, Poland
Marta Chlebowska-Trojak
E-Commerce Manager, Amocarat SA
 
Verified
The Review
Feedback summary: 

The recommendations are still being implemented, but Flying Bisons delivered on all requirements. Consistent communication, regular updates, and technical knowledge enabled a smooth workflow. The team demonstrated diligence, talent, and enthusiasm from start to finish.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the e-commerce manager for Amocarat SA. We manufacture and sell lingerie.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flying Bisons?

We engaged Flying Bisons to lead an audit of our current e-commerce website’s UI/UX.

What were your goals for this project?

We were looking to revamp our site and improve its user experience and conversion rates. We wanted Flying Bisons to identify our weak points, discover how users found the site, and set a list of priorities for us to improve the UI/UX.

SOLUTION

How did you select this vendor?

We knew a member of Flying Bisons’ team beforehand. We considered them and two other companies for this project; Flying Bisons’ concrete approach convinced us to go with their team.

Describe the project in detail.

We first held multiple meetings and teleconferences. We conveyed our company’s background and goals to Flying Bisons. They then helped us prepare a roadmap of the project. They developed user personas, user journey maps, led user testing, and provided expert analysis. Once they delivered the audit results and recommendation, we met to discuss what further steps we should take.

What was the team composition?

We worked with a dedicated operations manager who led a larger team behind the scenes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re now implementing Flying Bisons’ recommendations on our site. It’s too early to determine its success, but the team satisfied our requirements.

How effective was the workflow between your team and theirs?

Our communication was smooth from start to finish. We met twice in-person and had many teleconferences throughout the project. Flying Bisons provided weekly updates on progress, so we always knew where the project stood at any given time.

What did you find most impressive about this company?

Flying Bisons provided a talented and personable team with in-depth knowledge and experience. We appreciated their enthusiasm and high level of customer support.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Research and Design for Investment Company

"...Flying Bisons is a great partner. They’ve got knowledge and expertise and they’re open to new ideas." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

Flying Bisons provides market and product research and UX/UI design. They focus on designing landing pages and optimizing existing websites. They also implement modules developed by third-party providers.

The Reviewer
 
51-200 Employees
 
Warsaw, Poland
Magdalena Markowska
Marketing and E-Commerce Director, NN Investment Partners
 
Verified
The Review
Feedback summary: 

End users appreciate the intuitive customer journeys implemented by Flying Bisons. Thanks to Flying Bison’s innovation-forward style and focus on finding solutions, complicated products are marketed in an attractive, simple way. Customers can expect a committed, personable team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and e-commerce director for NN Investment Partners. We provide investment solutions and manage assets for individual and corporate clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

We’re working with them on investment solutions targeting individual clients.

SOLUTION

What was the scope of their involvement?

Flying Bisons has helped us across multiple projects, utilizing original research to create information architectures and UX/UI designs. Initially, they worked on our corporate website and then moved to specific projects involving UX/UI design. Currently, they’re developing a proposal for a new business we’re starting. While we have our own CMS and partner with another vendor to develop web modules, Flying Bisons implements those solutions into our interface. They’ve also worked on landing pages.

What is the team composition?

I’ve worked with two people, Michal (Senior Product Designer and Partner, Flying Bisons) and Lukasz (Co-Founder and Senior UX Consultant, Flying Bisons), who's responsible for UX and research. I believe my colleagues are working with two more people from Flying Bisons as well. 

How did you come to work with Flying Bisons?

We were looking for an agency that could help us redesign our corporate website. After organizing a tender and meeting with several agencies to review their ideas, we chose Flying Bisons.

How much have you invested with them?

Our initial spend with them was $25,000–$50,000, which I consider to be a low cost. We’ve started three other projects with them, and we plan on spending more time and money with Flying Bisons.

What is the status of this engagement?

We’ve been working together since September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Flying Bisons is making our website easier to use and more logical and convenient. Customers have a simpler time accessing the information they need. Internally, they’ve refocused our UX to be more sales-oriented. This is critical. Although we do some e-commerce, we also work with banks, insurance companies, and brokerage houses. We’ve seen good growth in investment product sales.

It’s difficult to pinpoint specific metrics, given how many factors influence our performance such as market conditions and political events. Generally, however, Flying Bisons contributed to a successful 2017 and softened the blow of a difficult 2018, which affected our entire market. We’re satisfied with their performance.

How did Flying Bisons perform from a project management standpoint?

Their team is agile and flexible, and we’ve developed a nice chemistry. We communicate through phone, SMS, email, Jira, and Skype. They’ve been a pleasure to work with.

What did you find most impressive about them?

They truly care about the work. They’re engaged during meetings, and they look for solutions that would work best for us. They may sound critical at times, but their suggestions make sense and pay off in the end. Even though we’re currently working on a large project, one that will require more time, people, and money, we’re not worried about small things slipping through the cracks. Flying Bisons addresses all those things.

Are there any areas they could improve?

I’d like them to hire more people. We’re looking at more and more projects, and there’s a possibility their team won’t have the capacity we need. Because Flying Bison’s is so skilled, there’s also a chance their responsiveness will drop as they get more clients. It’s great right now, however.

Do you have any advice for future clients of theirs?

If your business allows you to experiment and try new options, Flying Bisons is a great partner. They’ve got knowledge and expertise and they’re open to new ideas.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re transparent and they don’t quote high prices.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Discovery Stage for Game Dev Blockchain Company

"It was refreshing to work with a partner who was so proactive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Jan. 2019
Project summary: 

Flying Bisons did discovery as a blockchain platform moved toward the launch of an MVP and ICO. Services included workshops, marketing assistance, and planning for deliverables. The project has moved into the next phase of development.

The Reviewer
 
11-50 Employees
 
Poland
Sławomir Bubel
CEO, Hoard
 
Verified
The Review
Feedback summary: 

The engagement helped to move all teammates toward a common goal and improved marketing and online strategies, including targeted marketing. Expect a partner who demonstrates an interest in the overall success of the project and can educate teammates on relevant subject matter.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Hoard, a platform connecting the blockchain community with game developers and players. Using blockchain technology, we can monetize secondary markets, give ownership to the players, and implement some security measures.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

We needed a professional team to workshop with us in order to determine our approach to the MVP stage, and how we would market that.

SOLUTION

What was the scope of their involvement?

They organized several extensive workshops with our team. We went through a discovery phase on what we wanted to do, consisting of discussions, notes, and presentations. We identified personas and the most important factors to present to the outside world on our web page. They also introduced us to external parties that were potentially relevant to our project. We’re mainly a technical team, and we didn’t have a clear idea of what to do in terms of the product itself. They helped us plan our deliverables—how we could box our work into a product.

What is the team composition?

We were in direct contact with three people, including Kamil (CEO and Senior UX Consultant, Flying Bisons) and a project manager. I believe they had additional people working on the prototype of our web page.

How did you come to work with Flying Bisons?

We identified 10-12 candidates after extensive research. They impressed us with their experience with other companies in ICO (initial coin offering) and they showed us their interest in the industry. Their approach was professional from the start, and that made us choose them.

How much have you invested with them?

The total cost was above €10,000 (about $11,300 USD).

What is the status of this engagement?

We started working with them in November 2018 and the engagement concluded in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us ensure that all of our teammates were on the same page, despite some slight differences. We weren’t just a bunch of people working on the same task, which was refreshing. They also directed our focus for marketing, as we identified our target customers and how to communicate with them. We learned what should and shouldn’t be featured on our web page.

How did Flying Bisons perform from a project management standpoint?

It was refreshing to work with a partner that was so proactive. I don’t remember having any delays.

What did you find most impressive about them?

They care about our project and our product. Their team was responsive and available across multiple communication channels. Also, they explained things to us in simple language whenever we needed them to.

Are there any areas they could improve?

No, we’re completely satisfied.

5.0
Overall Score I don’t see how I could’ve been served better.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Retail Relaunch for Work Clothing Company

“They give us the display and designs we want, and we’re perfectly happy with every wireframe they deliver.”

Quality: 
4.5
Schedule: 
3.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2018 - Ongoing
Project summary: 

Flying Bisons assists a corporate clothing company as they digitize their inventory. They migrated the website from Magento to Shopify, are designing a new app, and will help with UI/UX and analytics.

The Reviewer
 
1-10 Employees
 
Germany
Content Marketing Manager, Clothing Company
 
Verified
The Review
Feedback summary: 

The site relaunch faced some difficulties and is being rebuilt. In spite of any setbacks, the market interest is there. Flying Bisons is a dedicated partner. They make good suggestions, and future collaborations are currently being discussed.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the content marketing manager at a corporate clothing company. We have stitching and textile printing production sites all over the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

We wanted to digitize the whole corporate wear market and wanted to build digital solutions to make purchasing corporate wear easier for our customers.

SOLUTION

What was the scope of their involvement?

They relaunched our website and transferred it from Magento to Shopify. We planned out user stories, and they proposed a third-party designer to redo our branding. As of now, we’re developing an app that lets users create their own designs. There wasn’t anything in on the market that suited our needs, so they’re creating a bespoke app for us. Next year, we plan to optimize our website’s UI/UX and start an analytics process. They’ve proposed some big projects for 2019, and we’re very happy with their suggestions.

What is the team composition?

At the beginning, we worked with a UI/UX team and a few different project managers for the design team and the development team. In the future, we’ll add an analytics team as well.

How did you come to work with Flying Bisons?

The textile industry has a strong foothold in Poland, so we regularly work with Polish companies. I don’t remember how we made the connection with Flying Bisons, but they may have come to us through one of the other production partners in the area.

How much have you invested with them?

We’ve spent $20,000 so far.

What is the status of this engagement?

We started working together in March 2018 and the work is ongoing.

OPPORTUNITY / CHALLENGE

What evidence can you share that demonstrates the impact of the engagement?

The relaunch had some bigger issues and didn’t go as planned. We hoped to launch in September, but discovered that the product design function and the Shopify app as a whole didn’t fit our needs. We had to reevaluate the whole task. Ultimately, we decided to create an entirely new app, but are still facing some issues with that process. The new launch date should be in December or January.

We’ve received a lot of inquiry forms, so the market interest is definitely there. We have eliminated some old pages on our site that were no longer useful or lacked conversion potential. That cut the number of sessions each day by several hundred, but that wasn’t Flying Bisons’ fault.

How did Flying Bisons perform from a project management standpoint?

They were always available. We went to their office once for a kickoff meeting and use appear.in for video calls or screensharing. We also use email and have calls every other day. Sometimes, I have to wait a while to hear back from them via email, which isn’t ideal, especially when we’re working on something with a short timeline. In spite of that, they always deliver on time and invite us to view scheduling breakdowns in Outlook. We receive weekly reports, and are planning to change our management software from ActiveCollab to Jira.

What did you find most impressive about them?

Flying Bisons stands out from other companies we’ve worked with. They give us the display and designs we want, and we’re perfectly happy with every wireframe they deliver.

Are there any areas they could improve?

Their response times to emails could be quicker.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    Scheduling didn't work out as well as it should have.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Redesign for Fast Food Franchise Company

"Their focus was truly on creating a personalized and mindful experience."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - July 2018
Project summary: 

Flying Bisons redesigned the UI/UX of two websites, merging them into one. They created a detailed plan for the project and made improvements based on user tests.

The Reviewer
 
1,001-5,000 Employees
 
Poland
Maciek Jedrychowski
Digital Manager, AmRest
 
Verified
The Review
Feedback summary: 

Their expertise in e-commerce design stood out during the collaboration, but what truly makes them a great partner is their commitment to the success of the projects they take on. Other highlights include a positive attitude and motivation when given creative freedom.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a digital manager for the main KFC franchisor, not only in Poland but also in Central and Eastern Europe as well as in some countries in Western Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

We wanted to speed up our e-commerce presence. We also wanted to merge KFC.pl and KFCdelivery.pl under one umbrella, as well as roll out a click-and-collect functionality on the web. We already had this in app form, but the options for home delivery were only on the web.

SOLUTION

What was the scope of their involvement?

Flying Bisons was contracted for design work. They created a proposal, and when we approved it, we tested the work on actual users. Part of the traffic to the site was directed to the beta KFC.pl website. After the tests were successful, we decided to roll the design across all markets.

What is the team composition?

I was the project leader on the client side. Their operations manager acted as the project manager in the beginning and was responsible for putting together a project and development plan. After that, I collaborated with their senior UX consultant on a daily basis, who was my main contact during the project.

How did you come to work with Flying Bisons?

Their response to our brief was the best out of the other companies that participated in the tender. They proposed an e-commerce redesign and did some research on the current KFC websites at the time. Basically, their background and knowledge of the e-commerce space were the best.

What is the status of this engagement?

We started working with Flying Bisons around January 2018. We rolled out the new desktop and mobile designs to the Czech Republic and Hungarian markets in July.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s too early to judge the project, though we’ve seen progress. All key performance indicators have increased, but it’s only been one month, so we need to continue optimizing the website. Overall, the first stage of the project has been completed successfully. We’re now doing different tests on different versions, looking at colors and flows and optimizing the site based on those. We’ve gathered detailed knowledge from Google Analytics, and we’ve improved the website based on it.

How did Flying Bisons perform from a project management standpoint?

They performed really well. We used Trello, InVision, Skype, and other communication tools.

What did you find most impressive about them?

They have ample experience when it comes to e-commerce design, and they had passion and interest in the project. It wasn’t about completing the project and finishing tasks, but about doing it in the best possible way. Even if we approved something, they continued to look for better solutions.

Additionally, Flying Bisons has a positive attitude, which isn’t found all that often in design companies when it comes to UI/UX. Their focus was truly on creating a personalized and mindful experience. We’ve come to see Flying Bisons as an expert in the field. We trust them and give them a lot of creative freedom, which I think they appreciate. This is one of the reasons why they took ownership of the project.

Do you have any advice for future clients of theirs?

It’s important to trust the companies we collaborate with and to acknowledge their expertise. We offer tasty food, but we’re not experts in design, so we hired a world-class company—which Flying Bisons is, in my opinion—and I trust that they’ll do their best work. If they have freedom in the engagement, then it’s even better. Of course, there are mechanisms for control, but I would advise giving the company freedom and trusting them.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Everything is almost great. This rating is closer to a five than it is to a four.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI and UX Support for Transit Company

“We expect a serious increase in conversion rates.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Apr. – Oct. 2017
Project summary: 

Flying Bisons updated a website by creating new graphic design,UI, and UX. They built the transit company’s website to include information about their products and to increase conversions and revenue.

The Reviewer
 
11-50 Employees
 
Poland
Digital Marketing Director, Transportation Company
 
Verified
The Review
Feedback summary: 

Users appreciate a more user-friendly site. Flying Bisons built strong confidence that the site will increase revenue once it goes live. They offer great communication, cooperation, and swift work at affordable rates.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing director for a transit company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

Our website interfaces were outdated. We wanted an agile agency because we work at a fast pace. We needed someone with familiarity with the proper testing methodology, creativity, and cost-efficiency.

SOLUTION

What was the scope of their involvement?

They were responsible for the design and delivery of a totally new skin, graphic design, UX, and UI for the new websites for our Polish and the Finnish businesses. We needed help to address our basic products and generate non-transaction revenue. The project is complete, but it isn’t live yet.

What is the team composition?

We were in communication with the project manager and the key accountant. We also had close cooperation with the two designers.

How did you come to work with Flying Bisons?

I knew about them because they’ve worked in the Polish market for a long time. We had a proper tender process, and they met our criteria and came up as the best partner from the shortlist.

What is the status of this engagement?

We worked together from April–October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Users say the new site is more seamless. It’s much easier to navigate. We expect a serious increase in conversion rates.

How did Flying Bisons perform from a project management standpoint?

We worked in narrow groups without project management tools. We had day-to-day communication. We had no problems with their internal communication. It was smooth.

What did you find most impressive about them?

They have flawless communication. Also, we were surprised at how quickly they deliver changes that we asked for. When we asked for a change, it was done by the next day. Additionally, their cost was significantly lower than bigger agencies.

Are there any areas they could improve?

They could keep in contact with the customer after the delivery of the project. They disappeared from my radar at the moment. They also could pay a little more attention to what they’re designing versus what’s already there. They should have a bigger interest in KPIs.

Do you have any advice for potential customers?

They’re quite new in the market. Verify their experience in the type of project you’re looking to do. Our project wasn’t a huge exercise.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Mobile Banking App Design Support for Development Company

“I appreciated their team’s high creativity in terms of UI.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
Confidential
 
June 2016 - Dec. 2016
Project summary: 

Flying Bisons did the design work for a mobile banking application. They participated in the whole process from conceptual design to development of the prototype for the whole system.

The Reviewer
 
51-200 Employees
 
Poland
Łukasz Frańczuk
Head of UX Team, e-point SA
 
Verified
The Review
Feedback summary: 

Flying Bisons’ work satisfied the third party recipient, and the system they designed is now in production for desktop and mobile apps. Their team offered strong talent and excellent problem solving for UI. They delivered modern, unconventional workflows, which the software house appreciated.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of the UX team for e-point, a Polish software house.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flying Bisons?

We hired them as a partner for a client project, which was the redesign of an online banking system for mobile users. It was a light version of the main internet banking system.

SOLUTION

What was the scope of their involvement?

The Flying Bisons team was responsible for UX and UI design for the banking system. They worked with our team and took part in the whole design process starting with the discovery and planning phase. This involved identifying customer requirements and user needs.

They were responsible for the conceptual design of the system and for the creation of its finalized version. The final delivery from their team was a prototype of the whole system, including multiple screens that showcased the real behavior of the target system. Flying Bisons designed around 350 screens during the process.

We’ve worked on additional mini projects that were connected with the expansion of this software. Flying Bisons continues to work with us. We are designing new functionalities, improving some areas, and more.

What is the team composition?

We used our own project manager. Flying Bisons’ team consisted of two UX designers—one senior and one junior—and a senior UI designer.

How did you come to work with Flying Bisons?

I was looking for a partner that could help us manage our design projects. We met Flying Bisons and decided to make a deal.

How much have you invested with them?

The cost was 100,000–150,000 Polish Zloty.

What is the status of this engagement?

We started working with Flying Bisons in June 2016. We finished the main phase of the project in December 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system is currently in production. It consists of two parts: one for desktop browser users and one in the form of a native app available on Google Play and the App Store.

They’ve delivered two prototypes of the whole functionality, which were used for the user testing phase with real and potential customers of the app. The client was satisfied with the design done by Flying Bisons.

How did Flying Bisons perform from a project management standpoint?

We used Google Docs spreadsheets for tracking the project. We have a list of system areas and a list of screens that should be designed where we set the status of particular elements of the overall project. We used InVision to present designs to our customer. We also used Sketch to design the UI.

We haven’t had any problems with them. Flying Bisons delivered the project on time. Our customer was satisfied and so were we.

What did you find most impressive about them?

I appreciated their team’s high creativity in terms of UI. They delivered interesting solutions for our UI problems, including animations and user flows. They are quite good in terms of UI design. Their flows are not typical; they are adjusted to modern trends and best practices.

Are there any areas they could improve?

They should be more responsive. Some artifacts should have been delivered more quickly to us, but most of the deadlines were met.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer