What evidence can you share that demonstrates the impact of the engagement?
Our primary goal for the redesign was to maintain our existing clients. Since working with Flower Press, our retention rate has remained at 90%. Customers were pleased that we’d invested in upgrading the interface.
We were happy with their consultation, and have implemented or plan to implement most of the recommendations they provided.
How did Flower Press Creative Studio perform from a project management standpoint?
They were very responsive and organized. Because we run a similar business, we understood that effective project management relies partially on the client, so we were able to cooperate smoothly.
What did you find most impressive about them?
Aside from their project management, it also helped that Khaiersta has a deep knowledge of web design. While we had to inform her of features unique to our application, she stays up-to-date on accepted best practices. She was able to answer any questions we had, and I attribute this to the fact that she’s doing constant research in her field.
Are there any areas they could improve?
Cost is always a consideration, but they're still an excellent value. At the end of the day, it's really about getting deliverables on time, and they’ve never let me down.
Advice for potential customers?
Keep an open mind. Even if you have a particular solution in mind, Flower Press may suggest a better alternative. You don’t have to agree with their suggestions, but you may be surprised by options you hadn't considered.