What was the scope of their involvement?
They developed the website for our business, and worked on the backend to make special features for us. We started out discussing our ideas, and as we narrowed it down, we decided on the exact requirements, tech stack, database, etc. Once I submitted the requirements, we moved on to documentation and listed everything that had to be developed. Our SLS [service level specification] was implemented in conjunction with the architecture, which was decided beforehand.
Afterwards, we started the development process and linked the UI/UX, then continued to make changes as needed.
Flexsin actually implemented chunk uploads when uploading a large file, which is unheard of in this context. At the receiving end, I wanted to retain part of that data even though the stream may have broken. In countries like India, data is not as reliable as most people think. Flexsin managed to set this up for me. We built all of those together, then reviewed the results.
They sent me a proposal to help with SEO [search engine optimization] and PPC [pay-per-click], which looked promising. However, difficulties in the media industry here require somebody to efficiently handle SEO. The timeline of the solution deployment and the SEO project didn't align with the development timeline. We just did a soft launch for now.
What is the team dynamic?
They assigned 7–8 people to the task, including a business analyst, development head, and other resources depending on what was needed. If we were working on the UI [user interface], I had a team of designers available to me, as well as 1–2 developers working on the architecture. I couldn’t tell that the team size changed during my project.
My main point of contact used to be the business analyst, and we would communicate twice a week. He moved up, so I was assigned someone new. Later on, I was in direct contact with the developer because my project was delayed on almost half the timelines, and we changed the approach. As things were eventually streamlined, I was in contact with the development head twice a day. There were a few times I had no developer, and the UI/UX [user experience] development was delayed.
How did you come to work with Flexsin?
I was searching for IT companies in this part of India. I wanted someone who had a decent client base. I found Flexsin on LinkedIn, but I looked at 10–12 companies and evaluated formal proposals before I decided to award the project to them.
In our first meeting, I met with Flexin’s top management, Amit [Senior Business Manager, Flexsin] and Raj [Business Development Manager, Flexsin]. They were very keen on grasping the business, and also knew exactly what I wanted. On an idea and implementation level, they were very coherent, which was a game changer for me. Out of all the companies I’d met, Flexsin was really accurate with what I wanted.
How much have you invested with them?
We spent ₹1.5 million Indian Rupees [U.S. $20,000].
What is the status of this engagement?
We started working together in May 2016, and the project is ongoing. We were supposed to be finished a few months ago.