What evidence can you share that demonstrates the impact of the engagement?
Our idea is pretty new, namely a social platform where users can thank people who’ve helped them. They did a fantastic job analyzing our strategy, but the results aren’t exactly what we expected. I’m not blaming them, but we’re still strategizing on what we need to do.
It’s been good though, and we’ve loved working with them because of their pricing, ownership, and accountability. We know that going to another vendor would involve a lot of work explaining our concept, without any guarantee of results, so we’re continuing with them.
How did First Launch perform from a project management standpoint?
We’ve communicated over email, phone, and WhatsApp, Skype, GoToMeeting, and Telegram.
What did you find most impressive about them?
They’re a sincere and young team that is committed to their work. They come up with strategies that no one has tried before and are happy to admit that they’re a new team trying to do something different; sometimes it works and sometimes it doesn’t. The synchronization between our teams is fantastic, and we’d love to continue working with them for the next 6–12 months.
Are there any areas they could improve?
Do you have any advice for future clients of theirs?