Is there any particular reason you selected NetSuite over other software solutions?
We looked at other systems, but we didn’t find another candidate. We had a system that did all that, but was limited in the information that it provided in terms of sales pipeline and email marketing and so on. And NetSuite provides those things.
How did you find First Hosted?
I went online to see what CRM systems are available and narrowed it down to NetSuite as being the principal, the most interesting potential provider. I then had a conversation with a NetSuite representative, and he provided a shortlist. Once we found First Hosted they essentially jumped on the opportunity.
Can you describe the scope of the project?
There’s a lot more to NetSuite than I really appreciated to start with, and its more complex to set up. First Hosted proved to be very competent. They’ve understood how we wanted the system tailored to suit us, and they achieved it. We’re still pretty new to it. We’re still getting used to NetSuite, and we’re still honing the information on how it’s presented within NetSuite. Personally, the system itself, the way the software is written, it seems to be more than capable of doing what we want and a lot more. It’s simply a question of gradually tailoring it to suit our particular operation. But, with First Hosted, that is not a painful exercise.
Was First Hosted responsible for the entire project, or were there any in-house developers involved?
Two of my employees were involved with NetSuite. They dealt with the data preparation prior to importation into NetSuite. That process took quite a while, but that was to some extent complicated by the difficulty of extracting the data from our previous CRM system. The difficulty wasn’t all to do with NetSuite.
Could you provide a sense of the size of the initiative, either in monetary terms or in personnel dedicated to the project?
There was simply one person, one of their programmers. Their programmer has been with us full time, but not all in one continuous time span. In monetary terms, if I had to hazard a guess, I’d say probably between £10,000 and £15,000.
When was this project completed or is this still ongoing?
It remains ongoing, but we started round about January, and we went live in April.