Firefly Agency

Please describe your company and your position there.

My name is Zeljko Martinovic, I hold position of Business development manager in Significo group. For more than 14 years, the Significo Group and its more than 200 employees have been offering business solutions that enable support to a large number of companies from various industries in communication with their own clients and potential customers. The company’s headquarters are located in Zagreb, with offices in Zagreb and Sisak.

The Significo group grew out of a company that has been involved in proactive sales for its customers since its inception. Whether it is proactive sales agents, “door to door” sales, tele-sales, or any other innovative way of selling, our team has always shown ambition to meet the demanding sales goals of our clients. We still do this every day for some of our clients. Our advantages are local support and expertise, speed, and ease of implementation of our solutions and “sales DNA”, which we have nurtured from the very beginning.

Whether it is a need for incoming or outgoing communication, Significo Group and its business solutions cover the needs of customers through the following products: contact centre, sales, marketing campaigns, customer support and CRM, market research, receipt of orders and reservations, user data verification, analytics and reports, and video identification. All products and solutions support all channels of communication with clients, or customer partners: phone, E-mail, chat, Whatsapp, video, social networks, and depending on the need, in several foreign languages.

For what projects/services did your company hire Firefly Agency, and what were your goals?

A year ago, we started negotiation with company Firefly Agency for the development of our omnichannel Significo 360 platform. The software platform is modern CRM/CMS software solution for management of clients, campaigns, tickets, contacts and knowledge gained with every new project. Part of Firefly service was also integration of the platform with 3CX (phone central) system.

How did you select Firefly Agency and what were the deciding factors?

After initial business process analyses and definition of programming languages we started to looking a company for hiring. In this process, we sat down with several companies, however Firefly Agency team showed biggest knowledge and understanding about our existing databases. Decision about hiring Firefly, execept SQL impressions, we reinforced with reference checking. In additional they offered very transparent prices and convincing SLA

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was based on an SLA agreement which part was technical specification. Except specification, we spent a lot of time talking with people who will daily use application. There we got a lot of inputs which narrow down a bit our development needs. We used GIRA, GITLAB, and other tools for development following and we organize monthly meetings with app status for Significo management board.

How many people from the vendor's team worked with you, and what were their positions?

Our team has followed members:

• Signfico database expert
• Business development manager (PM - Significo)
• Front end developer (Firefly)
• Back-end developer (Firefly)
• SQL expert (Firefly)
• Project manager (Firefly)
• Management board of Significo
• Other employees of Significo (agents, supervisors, managers)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• Very good estimation of hours needed for development
• Highly class design of software
• Impressive search module over the application (totally impressed) - Intuitive application
• Education materials (very easy to understand)
• Availability of Firefly Agency (for even the most smaller detail)

Describe their project management style, including communication tools and timelines.

We use agile methodology for software development supported by different tools (GIRA, Microsoft teams, GITLAB, continuous integration and many others). Timelines and milestones were led mostly by ensuring quality of software and then speed.

What did you find most impressive or unique about this company?

The most impressive about this Company is that team members are very good listeners and they precisely capture our development idea.

Are there any areas for improvement or something they could have done differently?

Not at all.

Please describe your company and your position there.

I'm the founder and CEO of Kod Biro, a software development agency from Zagreb Croatia. We are a small team dedicated to developing products and services for clients all over the world. Lately, we've been focusing on developing our own products in the field of augmented reality.

For what projects/services did your company hire Firefly?

We've developed the Nautical Information Services mobile application for the Croatian Ministry of the sea. Due to our shifting focus on Augmented Reality technologies we've lacked the resources to support the development of new features for the app. We've known Firefly from earlier business interactions and offered them the opportunity to work on further development.

What were your goals for this project?

The goals for the project were to completely rehaul the UI for both Android and iOS applications, implement additional features on the interactive weather map and generally improve the stability of the app due to be compliant with new devices and OS versions.

How did you select Firefly?

We've worked with Firefly earlier that year on a couple of smaller projects and we were really satisfied with their performance - quality, timing, and pricing. We did not consider any other agency when we needed help since we were sure they can deliver.

Describe the project in detail.

The client requests were following: - Implement the new UI for the whole app - Improve existing features on the app (such as add download progress for the weather data download) - Implement new features such as a tap on any point of the map to get the localized weather data across multiple weather parameters (temperature, pressure, UV index, wind speed, and direction etc.) - Known bug fixes and platform optimisations Our designer provided the designs but we've all contributed in the feature planning phase. Firefly proved to be very important in this phase due to their vast experience in developing mobile apps. All of this needed to be done on both iOS and Android platforms and they took the responsibility for interpreting the design and implementing it on two different platforms keeping in line with the standard UI/UX rules for each one.

What was the team composition?

They provided both the project managing and development side (for each platform). The only thing we provided was screen designs. We've kept the communication overhead to the minimum by having only one contact from their side which was very helpful since the deadlines were very short.

Can you share any outcomes from the project that demonstrate progress or success?

Since we do not own the app we do not have access to the internal metrics - downloads, usage etc. However, the clients were very satisfied with the results and are planning even further updates for the app. The one metric we do have access to is the app stability, and after the update the crash-free sessions are well above 99%, compared to the 95% on previous versions. There were several bugs and stability issues due to new OS versions which were handled by Firefly team.

How effective was the workflow between your team and theirs?

We've communicated with their project manager on a daily basis. We were very well informed on the status of the project which in turn gave us the opportunity to sync expectations with our clients regarding the deadline and features that will be available in the new version. We've used Slack as a main channel of communication as well as in-person meetings for the initial phases.

What did you find most impressive about this company?

Their responsiveness and ownership of responsibilities were impressive. There were moments when some request were not clear and they made sure to get all the info they needed on time from us and let us know if something is not adequately defined so that we could communicate it with our clients and ask for additional input.

Are there any areas for improvement?

I would really have to be nitpicky to find things that could have been done significantly better. But if I must, then there was one situation where in the release candidate version there was one bug which I found out and the team missed. It was a relatively minor thing, it required a deeper knowledge of the app workflow and it occurred only on smaller subset of Android devices. Once I let them know they jumped on it and made sure to figure it out and fix as soon as possible.

Please describe your company and your position there.

I am the owner of Be skilled company. I design learning experiences for individuals and professionals.

For what projects/services did your company hire Firefly Agency, and what were your goals?

I needed a website and they have helped me with that. They have put all of my wishes to life.

How did you select this vendor and what were the deciding factors?

I needed someone who would understand what I want to do, who will be responsible and organized. I have found all of that in Firefly agency.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I needed to choose the name, the domain, create all of the designs, write texts for the web page, upload all photos and articles written. and we only had few months to do it.

How many people from the vendor's team worked with you, and what were their positions?

Only 1 person - he was a web developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I would choose them again. They have proven that they are responsible, they are there for their client, they do their best to help their client in any way they can.

Describe their project management style, including communication tools and timeliness.

We have used e-mail, slack, and phone to communicate.

What did you find most impressive or unique about this company?

Their devotion to their client is the most impressive thing about them.

Are there any areas for improvement or something they could have done differently?

We did it over a year ago, and I am still very happy with the way they have taken care of me.

Please describe your company and your position there.

I am CEO of Pacio Core Ltd based in Saint Lucia. We are developing Triple Entry Accounting and associated management systems using Distributed Ledger Technology.

For what projects/services did your company hire Firefly Agency, and what were your goals?

Mobile app development

How did you select this vendor and what were the deciding factors?

Online and location as we had people based in Austria. Close.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Too much!

How many resources from the vendor's team worked with you, and what were their positions?

• Android developer
• iOS developer
• UI/UX Designer (We retained use of the designer for another year after the Smartlike project ended to work on another project.)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Unfortunately, we stopped this particular project because of covid changes. Not FirFly's fault.

Describe their project management style, including communication tools and timeliness.

Firefly fitted in with the tools we used - Slack and Assassin

What did you find most impressive or unique about this company?

We appreciated their flexibility and willingness to adjust.

Are there any areas for improvement or something they could have done differently?

Faults, if any, were on our side re management.