Award Winning Enterprise Software, Web & Mobile
Fingent is an award-winning and ISO 27001:2013-certified custom software development company. We deliver strategic and innovative IT solutions and services that solve our client's toughest business challenges and give them lasting advantages over their competitors.
We have been in business for nearly two decades, delivered 700+ projects for clients across four continents, and have offices across the US, UAE, Australia, and India.
We believe in delighting our customers and delivering solutions that keep our clients a step ahead in this digitally dynamic world.
Services:
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Custom Software Development
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Cloud-Native
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Digital Transformation
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ERP
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Artificial Intelligence
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RPA
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Extended Reality
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Data Visualization
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AR/VR
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SAP
Our Esteemed Customers:
A few big names include Mastercard, Sony, Johnson & Johnson, Asteco, PwC, Impact XM, NEC, CBN, TalentQuest, Sapra Navara, Priceless Places, SimpleRent, SSNW, Rentmoji, Premium Retail, OneHope, Mohawk, Smart Dubai, Airline Pros, HoneyBadger, VLocker, and Trade Alliance Group.
Highlights:
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We helped Johnson and Johnson improve their productivity by 50%
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We assisted NEC in reducing their resource wastage by 50%
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We partnered with Sony and increased value addition to their projects by 300%
Awards & Recognitions
- The 2023 Global Outsourcing 100 by IAOP
- Inc.5000 America's Fastest Growing Private Companies
- 6th among India's Great Mid-size Workplaces of 2022
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APAC Insider Australian Enterprise Awards 2022
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#1 Best Custom Software Development Company by Find Best Web Development
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Top Web Development Companies in the UK, Good Firms
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Top B2B Companies, Australia 2020
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App Development Leaders, Business of Apps
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Top-Rated Software Development Companies, Software World
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Great Places to Work Certified, 2021, 2022, 2023
Certifications & Partnerships:
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SAP Silver Partner
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Global Partner of Odoo
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Partner of K2 for the US region
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ISO 27001:2013 Certified
Let’s Connect
We will help solve your business challenges through software solutions in any technology area.
1 Language
- English
4 Timezones
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headquarters
other locations
Custom Software Dev for Financial Services Company
the project
"We see that they care about our platform’s success, which shows in the quality of their work."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-founder and principal of a financial services company, and we provide professional consulting services to companies.
What challenge were you trying to address with Fingent?
We were looking to build a custom solution.
What was the scope of their involvement?
The custom solution that Fingent created would help us create a survey data collection system and database. They also built analysis tools that would enable us to analyze all of the data in one spot. They’ve already completed building the core product, and they continue to improve and add features to our product.
What is the team composition?
We're working with around 15–20 people, including an account manager and software developers who have various roles in the project. A tier of other project managers and developers leads the weekly meetings and explains the work that they're doing.
How did you come to work with Fingent?
I found them through Clutch when I searched for potential software development firms. I also used Google to find possible companies. After receiving proposals from several companies, we ultimately decided to work with Fingent because they were able to do a mock-up of what we were trying to do. They also took the time to get information from us and they tried to build a workflow to give us a view of what we would expect before starting the project.
How much have you invested with them?
We’ve spent $250,000.
What is the status of this engagement?
Our ongoing partnership began in July 2020. The team completed the core product in July 2021.
What evidence can you share that demonstrates the impact of the engagement?
They’ve successfully delivered the core product and it works really well. More importantly, the core product is a highly functioning asset that we utilize on a daily basis in our company. We appreciate that they’re eager to explain how things work, and they have many ideas on how we can further improve our deliverables. Overall, we see that they care about our platform’s success, which shows in the quality of their work.
How did Fingent perform from a project management standpoint?
They have excellent processes and remarkable communication skills. They’re fast, efficient, and organized. We schedule meetings to discuss what we need to change or edit on their work. We use OpenProject for project management, and we communicate through email and Zoom.
What did you find most impressive about them?
Fingent has been diligent in understanding the scope of our project, and they’ve been able to show their knowledge about our project through their proposal. In addition, they’re invested in our project.
Are there any areas they could improve?
No. They’re doing everything right.
Do you have any advice for potential customers?
Spend a lot of time with Fingent to discuss and identify the goals of your project and what you’re trying to accomplish. Once you do that, you can scope your project well.
Focus
Portfolio
Sony, Johnson & Johnson, PwC, University of North Carolina, NEC, Trade Alliance Group, TalentQuest, Sapra Navara, CBN, Smart Dubai, Medi-Weightloss, SimpleRent, Asteco, UB Reality, Mohawk, Impact XM, Premium Retail, RCM, Priceless Places, RAK Insurance, SATA, Kasey & Co, Australian Retailer Association, SSNW, AFFCO, OneHope, Geosure, Vlocker, Pidgin, Mundipharma, HoneyBadger, Australian Retailer Association, Xorcom, QSLEAP, A Brand New Day, Airline Pros, Glow Point, Espeera.

SONY - Enabling Smarter Digital Workplace
Sony Mobile Communications Inc. is a multinational mobile phone manufacturing company jointly headquartered in Japan, Lund (in Sweden) and Tokyo, and is a wholly owned subsidiary of Sony Corporation. They wanted their employees from across divisions worldwide, to easily come together, cooperate, communicate and act as an efficient team.
Fingent's team investigated their former system spread across 12 departments at different divisions(Atlanta, China, Beijing, etc.). Fingent helped to identify major challenges through User need analysis, surveys etc. We recommended with top 3 solutions, taking into account the long term IT roadmap, cost/budget constraints, employee competence and the timeline for deployment. Download the full case study here

Custom Software & CRM Development
About Impact XM
Impact XM is a leading experiential marketing agency in the US. With over 50 years of experience in the field, the company aims to deliver strategically driven and creatively focused marketing solutions.
Challenges
As a growing enterprise, Impact XM constantly strives to enhance customer experiences. However, with the rapid market and organizational changes, functioning effectively or showcasing utmost capabilities proved challenging for Impact XM. Thus to leverage the right technologies and quickly adapt to the changing market scenarios, Impact XM was on the lookout for a capable technology partner.
Fingent's Solution
Considering the prevailing challenges of Impact XM and understanding the complexities and uniqueness of their workflow, Fingent recommended a Customized CRM Solution and a Project Management Tool specifically catering to their unique workflow. Unlike off-the-shelf products, this customized solution could easily scale with the company’s growing needs, as well as help them automate their critical tasks, improve work collaboration, and enhance their technology utilization for better performance.
Pain Points Tackled by Fingent’s Solution
- Initiated automated and secured data transfer.
- Auto-population of essential customer data reduced manual errors.
- Simple, structured design and automation of key tasks helped enhance data management, streamlined operations, and improve departmental efficiency.
- Enabled real-time tracking of estimates & proposals.
- Automated information on opportunities that helped forecast better, and save cost through efficient resource management.
- Automated alerts and notifications and implemented better tracking systems.
- Process improvement with automation and consolidated data management enhanced the department’s visibility, collaboration, and productivity.
- Feature enhancements and process improvements were made.
- Implemented tracking of interdepartmental communication within projects for better clarity

Australian Retailers Association
The client specializes in conducting workshops and events for retailers across Australia. Fingent built a custom WordPress plugin that enabled them to manage events from a single point. We also revamped their website with a custom theme to reduce load time, improve render time, and make it responsive. Read more: https://www.fingent.com/portfolio/australian-retailer-association/

Smart Service Ticketing Solution for PwC
PwC used to manage its corporate ticket inventory with an exhausting mix of spreadsheets, service request emails, follow-up calls and even visits to IT department. Employees spent a lot of their time and effort on multiple service request emails and waiting for request approvals.
Fingent analysed PwC’s challenges to develop a smart ticketing system that was built with an emphasis on usability. The internal ticketing application helps employees to raise, manage and view tickets for internal IT issues, access these issues, view admin related cases, queries and any request that they have. The app enabled the IT department of PwC to respond effectively and uniformly to various requests from its employees, consolidate services, automate processes related to those services and better measure operational results.
Download the full case study here

Custom Project Management Solution for J & J
About Client
Founded in 1886, Johnson and Johnson is an American multinational pharmaceutical, medical material and consumer goods manufacturer, headquartered in New Brunswick, New Jersey.
Challenge
Different units of the company focus on different functions, like raw material supply management, ensuring quality and compliance, CAPA Management, Supply Chain analysis and so on. Their Raw Materials and Packaging Materials Center handled functions like Packaging Material Change (PMC), Raw Material Change (RMC), material governance (for PMC and RMC) and the like. However, the departments mainly used spreadsheet software to manage, track and operate each of their events and projects in this facility.
Fingent's Solution
We proposed a customized project management solution that could help them identify project needs, manage communication with teams, escalate issues and do much more. The solution provides them with features such as project creation, modification, and work status tracking.
The Impact
The team at J&J Raw Materials and Packaging Materials Center saw an overall productivity gain of 55% within the first quarter of deploying the solution. The solution also slashed their technology expenses by half, using better insights, filtering options, and in-depth analytics into the breakdown and estimation of service costs.

Streamlining Quote Management for NEC
NEC identified inefficient practices by their dealers and vendors in their Quote Management Process. These practices caused huge resource leakage as well as a delay in the sales cycle for NEC.
What they needed was a solution that helped to manage their quotes efficiently and accelerate their sales cycle.
Our team of business and technology experts understood NEC’s core deficiencies. We proposed a customized, scalable, web based application to streamline their quote management. After a thorough analysis of the processes involved in their quote generation system, Fingent identified their major pain points and was able to craft the perfect solution for NEC that helped them automate and simplify a number of their quote generation practices.
Download the full case study here.

VRS Applications to Communicate Deaf Visually
How Fingent helped CAV create intuitive VRS applications for desktops to help their community of deaf users communicate effectively.
Upon closely understanding CAV’s requirements, Fingent developed a robust native VRS application that enabled deaf persons to easily make and receive calls, as well as help them manage call logs, contacts, and businesses through its different modules.
Read More - https://www.fingent.com/portfolio/empowering-deaf-canadians-to-communica...

AI-powered Virtual Assistant
AI-based HR chatbot minimizes the workplace struggles of our PeopleOps team and improves their focus on core operations. MUSA, the AI chatbot has improved our HR team’s response time and has minimized their workload considerably. The Virtual Assistant provides instant and accurate responses to common queries and shares analytics and reports needed for crucial evaluations.
Read More:
https://www.fingent.com/portfolio/musa-fingents-ai-powered-virtual-assistant-helps-employees-with-hr-devops-queries/

AI Machine Learning for Insurance claim processing
The story of Ambit, an AI Machine Learning program that simplifies and transforms workers’ compensation claims processing experience.
Sapra & Navarra, LLP
From two partners, Sapra & Navarra, LLP grew to 50+ employees. Today, they are one of California’s leading franchise legal players and certified specialists in Workers’ Compensation Law (State Bar of California Board of Legal Specialization), 100 percent devoted to representing self-insured employers, carriers, third-party administrators, and even captive employers.
A ground-breaking discovery
Since opening their doors, they have been dedicated to saving their clients’ time and money and they were good at it. In 2011, Sapra and Navarra discovered a revolutionary litigation strategy that transformed their client’s experience and enhanced their services. Termed “Breaking The Habit”, this trademarked litigation strategy helps in triaging complex, expensive, and time-consuming workers’ compensation processes.
Taking the plunge with AI
Recognizing the fact that there is a lot of opportunity to automate legal tasks that are repetitive and rote such as e-discovery and document review, Sapra and Navarra decided to bank on Artificial Intelligence to complement their renowned litigation strategy. Together with AI, Breaking The Habit reduces the average case settlement time to 1-2 days at a settlement cost of $15000. That means 57% reduction in costs for insurers.
Ambit : AI + Breaking The Habit
Sapra & Navarra conceptualized the vision of Ambit as an extension of their unique litigation strategy embodied with artificial intelligence technologies to optimize results for their clients.
Key Benefits
- Settle Cases in Less Time & Amount
- Easy Document Segregation
- Easier & Faster Analysis
- Reduced Human Errors
- Ease Personnel Training Stress
- Enhance Staff Efficiency
- 50% decrease in Average total claim costs, Claim cycle time, and Associated personnel costs

AR Shopping - Ecommerce AR
Use of AR in Ecommerce and it improves customer experience in following ways;
- Product listing
- Product information
- 3D product viewer
- AR product visualization

Web & Mobile for hospitality
Fingent helped Priceless Places develop an innovative web and mobile platform that enabled customers/working professionals, hospitality partners, and the team at Priceless Places to manage their operations independently via separate portals. The platforms digitized their entire process, enhancing their market reach, and improving their company productivity.
Know More: https://www.fingent.com/portfolio/unlocking-new-doors-in-hospitality-with-customized-technology/

Odoo ERP Integration & B2B Procurement Platform
Being an Official Partner of Odoo, Fingent helped Kogland integrate Odoo ERP into their system. Kogland now handles order management, purchase management, and inventory management using Odoo and also enjoys a horde of business benefits.
Know More: https://www.fingent.com/wp-content/uploads/FINGENT-Corp.-odoo-erp-integration-with-kogland-a-leading-b2b-e-commerce-healthcare-procurement-platform-CS.pdf

Custom program management software for IAOB
IAOB wanted Fingent to develop a custom program management software that will help them organize their work and workflows, manage meeting scheduling, check meeting availability, send and receive notifications, and track various initiatives.
Fingent created a custom program management software that complies with the quality and philosophy of IAOB’s work and approach and serves as a centralized data repository. Also enhanced the program’s security by integrating a multi-factor authentication process.
Know More: https://www.fingent.com/wp-content/uploads/FINGENT-Corp.-custom-program-management-software-for-international-automotive-oversight-bureau-CS.pdf

Course Management Application
K-12 & Higher Education: Customizable Application to Map & Align Student Interaction with Credit Hours for Accreditation, Licensure & Student Success.
Client
INTERACT123® enables K-12 and higher education institutions to customize the application in alignment with their institutional requirements so instructors can map and pivot their courses from a face-to-face format to hybrid, HyFlex, or online thus meeting requirements for accreditation and licensure. This is of critical importance to educators, particularly during a pandemic, when K-12 and higher education institutions must pivot across learning formats while maintaining rigor, quality, and coherence of the student learning experience.
Requirement
The customer was looking for a better alternative to streamline the course design and redesign the process. They wanted to develop a course mapping and pivoting application that could be tailored to the requirements of any educational institution. The application needed to be easy-to-use, intuitive, and support instructors in updating and managing alignment with credit hours. Additionally, the application needed the ability to be configured for credit hour measurements both in the United States and internationally.
Fingent's Solution
Fingent performed a detailed analysis of the legacy application and initiated a milestone-based delivery of a new Course Management Application that can be easily operated by multiple users in educational institutions. INTERACT123® - the new cloud-based web and mobile responsive application provides K-12 education and higher education institutions with a pioneering approach for addressing mapping and compliance for online, hybrid, and onsite programs related to instructional design, educational delivery, engagement, and professional development. The application enables faculty, teachers, and instructional designers to manage their courses efficiently in alignment with credit hours and any changes to regulations.

Fingent Designated as a Great Place to Work-Certified™ Company
Fingent is proud to announce that we have been Great Place to Work-Certified™ by the prestigious Great Place To Work® Institute.
The award recognizes the best workplaces and company cultures based on employee responses to the Great Place To Work® Trust Index© employee survey conducted by Great Place To Work® Institute.
Know More: https://www.fingent.com/blog/fingent-recognized-as-a-great-place-to-work...

Trading Platform Development
A net lease trading platform with personalized property and seller dashboards, 1031 exchange tracking, dashboards that offer comparable analytics, portfolio sales, and BOVs, revenue projection charts, and financial summaries.
Learn More: https://www.fingent.com/portfolio/net-lease-trading-platform-development...

Application for Health Insurance Decision-Makers
Partnering with Casenet’s ASG to develop TruCare Insights as a reliable and nimble PHM platform that aids healthcare payer organizations
A highly scalable web application with best-in-class UI and UX design, seamless integration of complex TruCare workflows into the new system, and the ability to manage 10 mn+ data records using custom filters.
Read More: https://www.fingent.com/portfolio/trucare-insights-cutting-edge-web-application-for-health-insurance-decision-makers/

Self Service Customer Portal f Payment Transaction
See how Fingent helped a major financial leasing firm simplify payment transactions for its customers by building a secure web-based portal.
A dedicated customer portal featuring an easy-to-use interface that allows customers to flexibly make payments, view and download invoices, track transaction history, & more, all in one place
Read More: https://www.fingent.com/portfolio/self-service-customer-portal-to-streamline-payment-transactions/

A Customized Web App Solution To Find Legal Help
How Fingent helped LASO build a unique web-based application to seamlessly connect low-income individuals to the right legal aid services.
Fingent was able to create a web-based triage system, named the OkLegalConnect, that facilitated easy interviewing and enabled streamlined operations.
Read More: https://www.fingent.com/portfolio/oklegalconnect-a-customized-web-app-solution-to-find-legal-help-faster/

Single Platform Multiple Real Estate Solutions – Honey Badger
How Fingent created Honey Badger- a customized proptech solution with modules for Acquisition Management and Property Management.
The customer required a tightly integrated property lifecycle management solution that can streamline and organize their workflow, systematize their functions, and reduce their complexities.
Honey Badger eased the asset management challenges of the customer resulting in increased productivity, growth, and streamlined management of investment property portfolio.
Continue Reading - https://www.fingent.com/portfolio/single-platform-multiple-real-estate-s...

Legal Aid Services for Self-Represented Litigants
A simple and powerful self-help web application for the Legal Aid of Nebraska to enhance the reach of their services.
The customer wanted to develop a web-based self-help interview system that helps the low income and less literate litigants of Nebraska find solutions to their legal problems.
The web-based interview system allows performing user screening and data sharing so that users (with low income & literacy levels) get better access to simplified legal procedures in real time.
Continue Reading - https://www.fingent.com/portfolio/simplifying-the-legal-aid-services-for...

Logistics And Supply Chain App
How Fingent developed an enterprise mobility solution in both iOS and Android platforms to transform the business of SCI LLC.
The customer approached Fingent to create an enterprise mobility solution to transform their business by increasing productivity and overall efficiency.
The application simplified the driver registration process for SCI, which enabled them to expand their user base and obtain a 20% increase in driver registration on their portal.
Read More - https://www.fingent.com/portfolio/ios-android-development-logistics-supp...

Talent Management Software
TalentQuest needed an extended technology wing that can act as their dedicated technology partner to continuously improve their software.
TalentQuest wanted to ensure that the TalentQuest software founded by them is being continuously improved according to their clients’ requirements, changing technologies and times.
Fingent handpicked a set of experts from the talent pool to dedicatedly work for TalentQuest. We helped them with front end development, for improving almost all critical features of the software.
Read More - https://www.fingent.com/portfolio/technology-partnership-leading-talent-...

Integrated Proptech Solution for Brokers
Fingent’s vast experience in providing Proptech solutions to real estate firms over the years enabled us to create a customized web-based application for UBRealty Inc.
UBRealty wanted to develop a customized web application to digitalize their entire communication structure so that property sellers and buyers can coordinate seamlessly and carry out their individual roles effectively.
Property agents get access to accurate buyer data. 2 role-based user portals were created to support individual tasks. Automation enhanced property agents’ productivity and increased their ability to manage multiple properties simultaneously.
Read More - https://www.fingent.com/portfolio/integrated-proptech-solution-for-real-...

Custom Mobile Apps to Optimize Field Service Management for SAP User in Real Estate
Our client required a mobile solution that would reduce the manual processes involved in receiving and routing customer complaints to their core ERP (SAP) system. Fingent developed three role-based mobile apps that improved their turnaround time for customer complaints, reduced manual work, and increased profitability. Read more: https://www.fingent.com/portfolio/mobility-leverages-field-service-management-in-real-estate/

A Customized Solution to Simplify Property Management
Our client, Sealey Investments LLC, required a custom property management solution that simplifies the management of tenants, properties, and rentals. Our solution won them numerous positive reviews and high ratings from their end-users. Read more: https://www.fingent.com/portfolio/simplerent-a-customized-solution-to-simplify-property-management/

Smart Product Ordering System
Trade Alliance Group(TAG) is an Australian buying group that facilitates business between small buyers and sellers in the construction arena. They were handling their entire operations manually through a single form portal which led to human errors during manual entry, inaccurate quote generation, and difficulties in tracking historical transactions. Fingent helped TAG overcome these difficulties through three specialized solutions – CRM and Product Ordering System (POS) for their staff and a member portal for their customers. The intuitive portals streamlined TAG’s internal processes and facilitated the handling of large volumes of transactions. View the case study here: https://www.fingent.com/insights/portfolio/smart-product-ordering-system/

Digitizing the Educational System for Youth Education Nonprofit
Our client, The Salvation Army, aspired to utilize modern-day technologies to improve their teaching methods and processes. Fingent created a mobile app and a web backend to support the application, for meticulously managing their teaching curriculum. Read more: https://www.fingent.com/portfolio/digitizing-educational-system-youth-education-nonprofit/

GST Implementation in SAP for a Chemical Manufacturer
A leading chemical manufacturer wanted to integrate GST (Goods and Services Tax) into their existing SAP system after thorough analysis and consideration of the required technical changes. Fingent executed a 100% compliant GST implementation in the customer's SAP system by carefully addressing all the taxable scenarios. Read more: https://www.fingent.com/portfolio/gst-implementation-in-sap-for-a-chemical-manufacturer/

Simplified Patient Care
Fingent developed a patient care solution "Encourage" that promotes effective communication and cooperation between doctors, patients, and caregivers. It helps doctors maintain patient profiles, track progress, set reminders, and assign tasks. Patients can include select people as caretakers and get educational material regarding ailments or procedures. Read more: https://www.fingent.com/portfolio/simplified-patient-care/

Integrated Day Camp Management Platform
Camp Mohawk organizes traditional camping activities and innovate events for campers aged 3 to 15. They wanted to radically improve the camping experience, streamline camp management, and enable real-time communications between the parents of campers and staff. Fingent conducted a thorough requirements analysis and developed a solution that streamlines the regular aspects of day camp management. The software gave camp personnel a viable option to oversee campers, manage and monitor camp groups, create and view activities, and effectively redress parental concerns in a timely manner. View more at https://www.fingent.com/insights/portfolio/mohawk-360/

Automated Integration between SAP SuccessFactors & SAP S/4HANA
The customer is one of the largest restaurant unit operators in the U.S. and is also a franchisee of brands like Pizza Hut. They were using SAP SuccessFactors for their recruitment and personnel management activities, and SAP S/4HANA as their core ERP system. Employee and organization records had to be entered manually into S/4HAHA and thousands of master changes were being handled periodically. Fingent automated the data flow between SAP SuccessFactors – Employee Central and SAP S/4HANA which saved the customer's costs and efforts significantly. Learn more at https://www.fingent.com/insights/portfolio/automated-integration-between-sap-successfactors-sap-s-4hana/

An On-Demand Workplace App / Client Testimonial
Here are few words from Remo Vloet and Martijn Van Der Cruijsen of Priceless Places on how Fingent offered them a unique software solution that brings some of the best free hospitable working environments and business meeting places within the Netherlands. The solution focusses on delivering free workspaces in restaurants to help entrepreneurs and business owners work, meet, and get things done all under a cordial environment.

Custom Mobile App for Travelers
Fingent’s approach
Fingent developed the mobile application which is powered by a highly sophisticated analytical engine. The app combines hundreds of evaluated information sources including those from the CDC, WHO, United Nations, State Department, Interpol, local authorities and updated global crime statistics. The engine further analyzes this data to provide recommendation to its users. Learn more:

The All-in-One Property Management Platform
The responsibilities of property managers span over a wider range of activities, including legally representing property owners, ensuring timely maintenance and renovation activities, finding and screening tenancy applicants, property accounting, rent collection, security, trash collection, coordinating with repair contractors and so on. The property management industry used to be highly fragmented, with a collection of small independent operators who carried out each of these functionalities. Our client, who owns a leading property management firm wanted to bring about a change here, through a single platform that centralizes all aspects of the property management lifecycle.
Fingent’s approach
We proposed a single, all-in-one application that streamlined all processes in the property management lifecycle under one hood. Our previous experience with this industry aided us to select and include only the best practices considering the process, the design, the development, and the features. We were able to foresee challenges faced by different roles/units in the business, adopt top-notch security options and automate key processes accordingly.

Web Solutions Enabling Smarter Locker Management
VLocker is an Australian based company that provides innovative locker solutions for fast and easy freight delivery. They have been designing, manufacturing, deploying and servicing locker systems worldwide since 1995 and provide customized locker solutions to: Water parks, Theme parks, Grocery click-and-collect, Staff lockers and many more. When Coles supermarket approached them with certain specific needs, they thought it’s the right time to expand and diversify their existing family locker business a little further than just providing paid locker services.
Fingent proposed a solution that provides Vlocker’s users with more options for their package delivery while solving its existing efficiency challenges. People could conveniently receive orders at a specific place without having to be there physically. A web-based solution helped them track, control and take care of deliveries more efficiently. Apart from the order delivery service, the web solution also addresses other Vlocker services, like V-Laundry, V-Rental, V-grocery etc.
Download the case study here.

Compliance Management Software Solution | Client Testimonial
Here are few words from the Co-Founder of Soreco, John Berntsen, on how Fingent's compliance management software solution helped them automate and streamline their compliance practices. The software controls their corporate data to ensure timely compliance for statutory filing. Integrating a CMS platform helps their workforce meet the compliance obligations strictly.

Customized Solutions for Premium Retail
Premium Retail Services is a company founded in 1985, that provides merchandizing, assisted sales, training, field marketing services and more for retailers and manufacturers across all trade channels. Headquartered in Chesterfield, Missouri, Premium comprises thosands of employees covering all 50 states, Canada, the Virgin Islands and Mexico. They required an application to replace their existing obsolete and inefficient reporting and communication systems and one which could efficiently handle the large amount of data being generated.
Fingent developed a customized solution for Premium Retail that helped them comprehend and analyse their large data. It helped Premium Retail to convert large volumes of data into user-friendly visual representations and also automate data input procedures. It also allowed them to manage field data and gauge performance reviews. Download the case study here.

Custom Property Management Software Developed for a Leading Real Estate Company
This project was done for a leading property investment and management company, handling more than 8000 properties segmented under single family real estate. They manage real estate portfolios of private equity funds, offering a vertical spectrum of services ranging from property acquisition to lease or sale management.
The inefficiency of manual business processes and the immediate need to scale up owing to growing customer base, forced them to think of a software solution. Their need was to streamline and automate key business operations effectually making them more efficient. Though a leading property management software was inducted into the environment, the solution didn’t really blend with their culture as it primarily catered to multi- family real estate requirements ( like most other prevalent solutions ) and couldn’t really fill the gaps for their business. The organization had to rely back on old excel sheets to manage multi-million dollar transactions and endure with several manual processes and inefficiencies.
With in-depth consultation and gap analysis, Fingent’s business team understood the strategic requirement of the organization and mapped these into a vertically integrated solution. Therefore a phased approach had to be adopted. The challenge was to ensure business continuity while deploying solutions on a unified platform.
Read the full case study here

A Real Estate IoT Application
Our client, Residential Capital Management (RCM) and Affiliates, headquartered in Atlanta GA with branches over five locations, is a leading single-source provider of vertically integrated solutions for single family real estate needs.
Fingent’s approach
RCM is known for single-family property management and manages over thousands of property leasing every day. With so many other property management hurdles, each day there would be over a hundred requests from leads to inspect houses before leasing. They needed a custom made solution that lessened their challenges and made the processes efficient.
RCM required a software solution that enabled their leads to search for, schedule and view vacant properties without the help of leasing agents. A mobile application was the key, which could help them identify the leads in need of houses for lease, and serve them promptly with active follow-up features to ensure their comfort in the new space. With the Internet of Things, the app connected clients to rental properties through Lockbox, a point central device for keyless access.
Download the full case study here

Developing Efficiency And Productivity Through Business Consolidation
Lewtan is the leading provider of a wide range of content and technology-based solutions to members of the global asset-securitization industry. These include issuers, investors, underwriters, servicers, credit enhancers and rating agencies representing more than 300 institutions worldwide that rely on Lewtan intelligence and surveillance solutions.
Lewtan’s product maintenance management was a growing concern. As their products were developed from different business and technology streams, consolidation was a key issue. Lewtan approached Fingent to help them asses their current business and technology scenario and provide a road map towards modernization.
Fingent deployed a thorough study of Lewtan products, their processes and infrastructure. A detailed study, involving product overviews from product managers, detailed overview and application demo was undertaken. Fingent reviewed code snippets and Database Schema along with the infrastructure and Management setup.
From the results of this study Fingent was able to formulate an extensive set of recommendations for Lewtan. With Fingent’s roadmap, Lewtan was able to understand their business scenario and were able to execute adequate steps to increase their efficiency. Fingent’s strategy also helped Lewtan modernize their products reaching a far wider audience effectively and efficiently.

Audit and Compliance Enterprise Software for Better Efficiency
AFCO provides expertise in process & equipment solutions and hands-on support throughout all areas of cleaning, sanitization, water management, food manufacturing & food safety. AFCO needed a quicker way to administer their services that enabled them to efficiently monitor creation and administration of different user roles and management of Audit work-orders (creation, deletion, editing and assignment) for itself and its clients. They wanted to replace their current mobile app with a better Android app for the field reps to increase audit efficiencies. Fingent deployed the ReachOut suite of Products to answer AFCO’s challenges. ReachOut helps organizations engage with customers, manage field agents, execute work orders, along with performing audit & compliance assignments. It helps plan, organize, structure and analyze data and execute projects and processes efficiently, with its separate industry-specific modules.
The audit & compliance module of the ReachOut suite was used because of its relevancy and applicability in client’s business scenario. Slightly customizing the ReachOut solution, with web and mobile application, AFCO could create, edit, & assign audit & compliance work orders to agents & track their progress. Download case study

Advanced Pet Care Solution - Web and Mobile App
The Client owned a pet care/pet walking business and was very particular about taking care of pets and making his customers very happy and satisfied. Though he had seen software solutions that automated processes in the Pet care company he previously worked in, the solutions were not fully efficient and required manual intervention and efforts at many points. His previous experience with technologies and the business helped him realize there can be an advanced solution for all the limitations and challenges that he used to face with the software in his previous company.
Fingent consulted his business and proposed an advanced pet care solution. The SaaS was suited for pet walking companies to manage their customers, operations, pets and processes. The app left no inefficient gaps in the operations, allowing the software to do its job while the staff could concentrate in providing a better experience for the pets and customers. The Solution is a web and mobile application designed to manage and schedule the services requested by the clients, with access for the staff to perform their services using QR code, and the ability to generate invoice and payroll information for the clients and employees as well.

Web based Application Empowering E-Learning Management
LindseyJones was started in 1991 in Tyler Texas by a small team working at the University of Texas Health Center. LindseyJones provides exam-preparation services for Respiratory Therapists, using a combination of software and material such as optical storage devices and hard copy. They needed to evolve from practices that limited their efficiency and which reduced their productivity.
Fingent proposed to provide a web-based application (called clinical simulations) that could interact with their clients who, for the most part, consisted of colleges, universities and technical teaching institutions. With this solution, LindseyJones effectively reduced their cost input by 80% and have successfully completed over 10,000 simulations across more than 60 universities.
Download the full case study here.

Default Management Solution
Founded in 1967, Five Brothers provides innovative, regulatory-compliant default management services that save time, eliminate errors and increase efficiency for commercial and residential mortgage services nationwide. The assignment was to create a set of purpose-built software functions comprising Five Brother’s default management solution.
Fingent created a comprehensive default management system comprising of several integrated components including BPO, QC, AVM, Workflow and Invoice and customized it to suit their business model. Fingent followed an interactive, “agile,” process to build out the required capabilities, resulting in the five discrete modules.
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Foreclosure Management Solution
Simplor Foreclosure Response Team is the fastest growing consumer advocacy association of professionals in the country with the best resources to assist borrowers in preventing foreclosure. Agent Affiliates are provided superior branding, lead generation, lead management, marketing support, exclusive Simplor default technology and critical administrative services.
The Fingent team focused on creating a web-based, short sale management tool. We designed and developed a high performing and extensible solution by extracting best capabilities of ASP.NET technologies while keeping the traditional system intact. With this tool, Simplor was able to increase their efficiency and simplify their business processes. Download the case study here

Multi-Parcel Auctions Application To Conduct Live Auctions
Ranch Marketing Associates, LLC is one of the top ranch brokers in the west (USA), specializing in ranches for sale throughout the west including ranch land, recreational ranches, cattle ranches, investment ranches, hunting ranches, sporting ranches, fishing ranches, guest ranches, horse property and equestrian properties. They wanted a specialized auction platform to provide their bidders with real-time intelligence during auctions and to improve the online auction process.
Fingent worked with founder Billy Long to create a cloud-hosted application to organize auction data in real time and to facilitate live multi-parcel bidding remotely and on-site using smartphones and tablets. With the app, they were better able to capture the highest sales price for their clients.

Property Management Software Customized for a Leading Real Estate Company
The inefficiency of manual business processes and the immediate need to scale up owing to growing customer base, forced them to think of a software solution.
Their need was to streamline and automate key business operations effectually making them more efficient.
Though a leading property management software was inducted into the environment, the solution didn’t really blend with their culture as it primarily catered to multi- family real estate requirements (like most other prevalent solutions) and couldn’t really fill the gaps for their business. The organization had to rely back on old excel sheets to manage multi-million dollar transactions and endure with several manual processes and inefficiencies. With in-depth consultation and gap analysis, Fingent’s business team understood the strategic requirement of the organization and mapped these into a vertically integrated solution. The challenge was to ensure business continuity while deploying solutions on a unified platform. Client’s business processes were thus classified into three major cycles – Property Acquisition, Management & Maintenance, each module having its own web and mobile applications tightly integrated to a unified platform. The solution automated every function within the property management lifecycle which led to whopping growth of 2626%. Read

C2C Event Management Application
Plananza is an event discovery platform that allows people to discover the things happening in their city. Plananza takes interests into consideration when making suggestions and ensures that the people are only notified of what they care about. Additionally, Plananza also allows people to follow their favorite performers and venues, buy tickets, interact with social media friends, and much more.
Fingent provided advanced information management and analytics software, coupled with simple visualization solutions, to bring to life a social media app for promoting events such as concerts and other nightlife activities. The platform had to provide a rich user experience and at the same time handle valuable marketing data on events, event sponsors, and users.
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Teachucator - E-Learning Management Solution
Risk-Eraser is the brain child of Marc Hauser, a former professor at Harvard. Risk-Eraser transforms the learning and decision-making capabilities of at-risk children by providing programs with tools to assess their growth, strengthen executive function, and sharpen critical thinking. They design programs that make use of simple systems to collect and analyze scientific evidence, with novel approaches to learning and decision-making that grow out of the rich scientific evidence. Teachucator is one such venture of Risk-Eraser.
Fingent engaged with Risk-Eraser to create a light solution that could easily expand to a vast audience. The aim of the solution was to negate the problems that teachers, who dealt with at-risk children faced. It obtained expert opinions on practices followed by teachers. It formed a common platform where experts, clinicians, consultants and teachers could converge to discuss and share their knowledge and opinions to improve and reduce the risks that at-risk children faced. Fingent was able to scale an existing model; providing a professional solution through better organization and presentation, while reducing effort and hence cost to scale.
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iPad App for LEGO Fans
An iPad app that enables LEGO enthusiasts to quickly and easily find the instructions to their lost LEGO sets.
This app works in sync with the website and allows users to search, download and view instruction sheets for LEGO sets. The application stores instructions to all LEGO sets released, which can be filtered by the year of release, category, name or number. Users can download the LEGO instructions that they need, and add it to their favorites for offline access
The LEGO Group is a plastic toys construction company based in Denmark. Lego, consists of colorful plastic Lego pieces that can be connected and assembled into various shapes like, robots, vehicles, buildings.
Download the full case study here.

Enterprise Mobile App for Employee Motivation
Fingent proposed the idea of a mobile app to instantly gratify employees for their extraordinary performances with streamlined appraisals and in job benefits. The app, works in one of two ways- Cash Rewards & Custom Kudos messages. With Cash Rewards, Managers can send cash to employees on the go, which hit their bank accounts instantly. With the app, anyone in the company can send custom appreciation messages to others. It thus allows employees to appreciate and encourage one another, making everyone happy. Download the case study here:

Video Making Mobile App to Share Inspiring Experiences
The Client started a movement, to inspire the youngsters to share their personal stories and experiences of survival with others. However, creating professional video, hiring professional filmmakers and reaching out to youngsters all around the world to get their stories seemed challenging for them.
Fingent redesigned their website and developed a smartphone application with a predefined template for recording ‘selfie’ videos. The app allowed users to create their own inspiring, spiritual videos, which could then be published to the My Story website. It also lets users view the videos posted by other user.

ChargeItPro: Specialized Integrated Payment Processing Gateway
ChargeItPro is an industry leader in payment processing with over 50 years of experience. It delivers effortless payment processing, built on innovation and backed by meaningful connections and trustable customer care.
Fingent developed the mobile payment gateway solution for ChargeItPro that can be integrated with any POS application.

Interactive Second Screen Experience - Mobile App
The Client is an award winning journalist who came to Fingent with the idea of an ‘interactive second screen experience’ to enhance users’ video viewing.
Fingent solved the technical hurdles of creating a synchronized second screen app,to be used during movies, documentary films, news video, live presentations and other linear experiences. The app delivers an audience engagement experience in line with the story, allowing viewers to passively or actively consume additional, unique content as the story progresses, making movie-watching a more interactive experience. Viewers can engage with the content in many ways, including: interactive maps and timelines, enhanced graphics, data visualizations, satellite imagery and trivia. Content producers and storytellers can craft contextual content using the intuitive and easy admin tool (CMS).

SUPERBOOK - "Top 10 iTunes" Kids App
We designed and developed the Superbook Bible Mobile App for CBN to achieve their goal of bringing the Bible to life. With the focus of replicating the success of the EMMY nominated Superbook adventure series, Fingent worked on further improving the experience with images, videos, interactive games and other features. It was developed for both Android and iOS platforms and was selected as one of the ‘top ten iTunes apps for kids’.

Custom Project Management Solution for Johnson & Johnson
Founded in 1886, Johnson and Johnson is an American multinational pharmaceutical, medical material and consumer goods manufacturer, headquartered in New Brunswick, New Jersey. Their consumer goods division is in Skillman, New Jersey and they have around 250 subsidiary companies operating in over 57 countries with their products selling in more than 175 countries.
We proposed a customized project management solution that could help them identify project needs, manage communication with teams, escalate issues. The solution also provides them with features such as project creation, modification, and progression tracking. The project management solution had a desktop application that enabled data collection and extraction, in order to derive project metrics, creation and management of projects for the different functional groups at Johnson and Johnson.
Download the full case study here

Fingent, 6th in India's Great Mid-size Workplaces
We are super excited & thrilled!!! Fingent has been ranked 6th among India's Great Mid-size Workplaces of 2022! It's a great honor to have been recognized once again for our values, work ethics, and best practices. With our people as our strength, we embark this as a step forward to greater success!

Weightloss Tracking Solution
About the Client
Medi-Weightloss offers weight loss programs, products, and services in over 90 locations across the US. The organization was founded by a group of physicians, registered dietitians, and healthcare professionals, qualified in the area of weight loss.
Their Vision
Recognizing that more and more of their clients wanted to use a smartphone or tablet to track their progress, the organization also planned to complement their Signature Patient Website with a mobile application. They realized that marrying their Signature Patient Website application to the latest developments in mobile technology would help them reach a wider audience, but also help engage patients and for them to achieve better results.
Fingent's Approach
With years of experience in delivering innovative solutions to healthcare organizations worldwide, Fingent was well-equipped to work with their in-house team to provide Medi-Weightloss the solutions they needed. The development efforts not only had to meet delivery timeframes, but the solutions needed to integrate with existing systems that provided health and patient data. Finally, the resulting software needed to be supported, longer-term, by the in-house team. That meant using technologies their team was already comfortable working with. For all these reasons, Fingent proposed to update and refactor the current application's code-base and architecture.
The Impact
The new improved tool enabled Medi-Weightloss to enhance their weight loss programs with more intuitive videos and sessions. They could now upload over 1,730 recipes and exercises seamlessly, to their Signature Tool. The intuitive and mobility-enabled platform, enhanced user experiences, encouraging more patients to participate. As a result, their number of happy and successful customers increased by 16%. With its user-friendly design and unique features, the app Medi-Weightloss, has helped its users all over the country, lose over 6 million pounds.
Reviews
the project
System Integration for Career Dev & Test Preparation Center
"They were very responsive to our needs and supported changes as they came up."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
The Training Center provides career development and test preparation education services to a variation of different students in the field of boiler and refrigeration equipment. We specialize in test preparation for New Jersey state licensing and some nation wide certifications.
For what projects/services did your company hire Fingent?
We needed to integrate our CRM and LMS systems into one unit and Fingent designed the CRM program and we purchased the upskill LMS software. They support this project today.
How did you select this vendor and what were the deciding factors?
We evaluated several proposals and Fingent provided a solution that best fit our organization. There were several vendors and we were satisfied with our options and ultimately selected Fingent.
Describe the project in detail and walk through their service package.
The software had to account for company data, student data, course data and bring those data points together in a complete CRM package. The software is effective and improving our business efficiency and performance.
How many resources from the vendor's team worked with you, and what were their positions?
Multiple resources from Fingent were assigned to our project.
Can you share any outcomes from the project that demonstrate progress or success?
The project was an overall success.
How effective was the workflow between your team and theirs?
Considering we were on different time zones and different backgrounds - we managed communication well. It was not perfect but that was no fault of either organization and just part of challenges we faced as a small company and working in different time zones.
What did you find most impressive or unique about this company?
They were very responsive to our needs and supported changes as they came up.
Are there any areas for improvement or something they could have done differently?
Real time support in situations when the system goes down. Not a tremendous amount of examples on this but we did have some hiccups in the project. Overall Fingent did a great job of dealing with the issues.
the project
Mobile App & Web Dev for Cybersecurity Company
"It has been nice to have a “one-stop-shop” experience where all elements of the development have been handled."
the reviewer
the review
The client submitted this review online.
Introduce your business and what you do there.
I’m the executive assistant at Security Services Northwest, a cybersecurity company. We do event security, private security, alarm monitoring, and patrol.
What challenge were you trying to address with Fingent?
Our goal was to address developing a mobile app with desktop applications that would address our consumers needs.
What was the scope of their involvement?
Fingent has been the driver for our app development as well as our desktop and online applications. They have solved problems, addressed our testing concerns and helped develop the app in a user-friendly way that addressed our consumers' needs.
What is the team dynamic?
Sowmya has been the overseer of the project, scheduling and talking through our timeline and creating milestones and deadlines. Tony has been a huge asset in helping us with the app concerns and bugs while Yaseen offers support to any technical issues we are having with the back of house applications. Together they have offered amazing support that encompasses the entire project.
How much have you invested with them?
$390,000
What is the status of this engagement?
We are still greatly involved with the team as we move into the next phase of our application launch. Weekly meeting with email correspondence in between.
How did Fingent address the challenges that arose?
They have consistently been timely and clear about addressing any issues we have had along the way.
Describe the impact this engagement has had on your business.
The fingent team has allowed our team to focus on our strengths of vision while bringing to life our concepts. It has been nice to have a “one-stop-shop” experience where all elements of the development have been handled.
How was project management handled?
Outstandingly.
Is there anything that the vendor did well or that you would consider a strength?
Clear communication and quick email response for support. Despite the time difference, there is not much wait time for responses from the team which allows us to move forward with ease.
In what specific areas can they improve?
I have not experienced anywhere where improvement is necessary.
What advice do you have for clients with similar needs to yours?
Come to the table with a strong vision so that the team has a clear idea of what they plan to execute for your project.
This review was published on November 14, 2018
Justine Wagner
Executive Assistant, Security Services Northwest
IT Services
11-50 Employees
Seattle, Washington
$200,000 to $999,999
Jan 2016 - Ongoing
Project summary
Fingent provides mobile application development services, developing the iOS and Android versions from scratch. They worked on the UX, the testing phase, and the launch.
Feedback summary
The application Fingent developed is excellent, with any bugs that are found during the testing phase addressed quickly and professionally. The app’s visuals are good and the team makes any changes that are requested promptly, always ensuring that they explain their process carefully and thoroughly.
BACKGROUND
Introduce your business and what you do there.
I’m the executive assistant at Security Services Northwest, a cybersecurity company. We do event security, private security, alarm monitoring, and patrol.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Fingent?
We needed someone to develop our mobile app, which provides cybersecurity for personal safety. It can be for anyone, whether an individual, business, or school—it’s private protection in the palm of your hand.
Users can look at the main screen and it shows an alert page, an emergency tab, a specialty tab where they can specify the profile and set preferences. We get data from different APIs or sources that give us real-time crime, then we send out that information to our users.
SOLUTION
What was the scope of their involvement?
They’ve been our primary team for the development of the app, creating everything from scratch. They make changes on a weekly basis based on what we discuss in our calls and on the speed and productivity of the app. It was developed for iOS and Android and is in both stores. We trust Fingent’s opinion regarding what they think is best for the app, and we use that technology.
They also did the UX, covering a huge scope of work for us. We’re now in a beta testing phase. Though it’s in the app stores and being used, we’re still finding bugs from both the web and the mobile side. As we find them or as Fingent finds them, they fix them.
What is the team composition?
We’ve had three main contact points and there’s a team of six to eight that work on it. We were also assigned a project manager.
How did you come to work with Fingent?
We did a search for companies that could handle the project scope. We interviewed a bunch of different teams and we liked Fingent the best: they had the most knowledge, experience, and we felt they’d be the best to work with.
How much have you invested with them?
We’ve spent $250,000.
What is the status of this engagement?
We started working together in January 2016 and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They help us in a lot of ways: they break things down so that we understand how the web end of the app works, how it communicates to the mobile side, and how to find the API information that we need to make it function.
We love the way the app looks. They’ve done exactly what we wanted visually—we send them different images that we like, and they do a really good job of making that vision come to life. Every once in a while, we change our mind and they have no qualms about changing it. We’re always satisfied with what we see.
How did Fingent perform from a project management standpoint?
We mainly communicate via email because of the time difference, though we have a weekly call in which we discuss any issues. They touch base with us on what they’ve done and when we should see those changes in place.
Their communication, management, and timing are great. From the get-go, they put a team together that was very patient and did a great job of translating things to us with a sense of humor. They’ve been wonderful.
What did you find most impressive about them?
Their consistency is wonderful, and they’re flexible. We’ve changed our minds multiple times, thrown new ideas at them, and they always go with the flow and make it happen.
Are there any areas they could improve?
No, they’re very professional.
Do you have any advice for potential customers?
We would absolutely recommend them. Having a project manager has been awesome as we know exactly who to go to.
Star Ratings
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5
the project
Systems Development for Financial Services Company
"It's a pleasure to work with them."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the project manager at NEC Financial Services, a financial services company.
What challenge were you trying to address with Fingent?
We needed help to continue with the development of our systems.
What was the scope of their involvement?
Fingent is a huge contributor in helping us update our systems. They've built internal portals for our customer base and our dealer base, and as we continue to grow, we use them to enhance those two solutions they created for us.
Regarding the process, we start with a meeting to lay out what we want, whether it's a solution or an upgrade to a solution. We look to them for advice and insight, what they’ve seen, and what they think is the best way for us to go — there’s back and forth communication regarding getting everything set up. After that, they put out a great statement of work for us and have a kickoff meeting to start the task — we’ve known each other for so long that everything is routinary.
Fingent's team has built two HTML website portals — they’re very good with all Microsoft products. They also manage our SQL systems databases, HTML customization, and different SSIS packages. They’re also very good at creating websites; they built our internal portal site based on SharePoint.
Currently, we plan on moving forward with them in the future with things like Power BI and Automate.
What is the team composition?
For this project, we work with 3–5 people from their team, including a project manager. Usually, there are around two more technical people involved, depending on what we’re doing.
What is the status of this engagement?
We started working together in June 2013, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Our relationship has gotten stronger over the years, and the dealer portal they created was great. We've also heard feedback that the platform is very easy to use, leading to success and great response from our dealer base.
Overall, we're happy with how our customers can go in, look at invoices, and make payments. We’re getting more people on our portal, more self-service from our customer base, and more general growth for our business.
How did Fingent perform from a project management standpoint?
The project manager is excellent — she’s one of the best I’ve worked with because she's organized, flexible, and straightforward. We communicate through Microsoft Teams and have weekly morning calls — even though there’s a time difference, they’re very accommodating with that.
What did you find most impressive about them?
They’re good at explaining things. We were able to assign less technical staff from our side; I’ve never been a technical person, and I've learned a lot from working with them because they make it easy to understand the technology and things behind the scenes. They're making it a smooth transition.
Are there any areas they could improve?
They’ve improved on the issues we had before. Based on the things we’ve changed over the years with our VPN and our structure, I see it was more of a problem with us than them. Overall, it's a pleasure to work with them.
Do you have any advice for potential customers?
Take their advice; they’re very knowledgeable about technology solutions.
the project
Application Dev for Real Estate Company
"What we find most impressive about Fingent is their knowledgeability and how sensitive they are to our needs."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of technology for a real estate company.
What challenge were you trying to address with Fingent?
We needed help with defining our business processes and goals, and we were looking for a partner who had expertise in the real estate segment. That’s why we hired Fingent.
What was the scope of their involvement?
We first went through a discovery phase with the Fingent team. We defined our business process and goals, and they went into developing an application that could help us better target our audience. The project is ongoing, and there are multiple phases in the pipeline.
What is the team composition?
We’re working with a project manager, an account manager, three functional leads, and two project leads.
How did you come to work with Fingent?
We found them in a Google search. We saw that they had done a project for a real estate company in the US, so we thought they would be a good fit. They’re also very proactive and sensible, which made us choose them over other vendors.
What is the status of this engagement?
We started working together in August 2021, and our partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They’ve done an amazing job. My team is happy with their work.
How did Fingent perform from a project management standpoint?
We have an open-source project application where their team updates everything. We have weekly meetings, but the team is flexible enough to accommodate ad-hoc discussions.
What did you find most impressive about them?
What we find most impressive about Fingent is their knowledgeability and how sensitive they are to our needs.
Are there any areas they could improve?
No, everything is fine. There’s always a learning curve.
Do you have any advice for potential customers?
I highly recommend working with them.
the project
Custom Software Dev for Financial Services Company
"We see that they care about our platform’s success, which shows in the quality of their work."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-founder and principal of a financial services company, and we provide professional consulting services to companies.
What challenge were you trying to address with Fingent?
We were looking to build a custom solution.
What was the scope of their involvement?
The custom solution that Fingent created would help us create a survey data collection system and database. They also built analysis tools that would enable us to analyze all of the data in one spot. They’ve already completed building the core product, and they continue to improve and add features to our product.
What is the team composition?
We're working with around 15–20 people, including an account manager and software developers who have various roles in the project. A tier of other project managers and developers leads the weekly meetings and explains the work that they're doing.
How did you come to work with Fingent?
I found them through Clutch when I searched for potential software development firms. I also used Google to find possible companies. After receiving proposals from several companies, we ultimately decided to work with Fingent because they were able to do a mock-up of what we were trying to do. They also took the time to get information from us and they tried to build a workflow to give us a view of what we would expect before starting the project.
How much have you invested with them?
We’ve spent $250,000.
What is the status of this engagement?
Our ongoing partnership began in July 2020. The team completed the core product in July 2021.
What evidence can you share that demonstrates the impact of the engagement?
They’ve successfully delivered the core product and it works really well. More importantly, the core product is a highly functioning asset that we utilize on a daily basis in our company. We appreciate that they’re eager to explain how things work, and they have many ideas on how we can further improve our deliverables. Overall, we see that they care about our platform’s success, which shows in the quality of their work.
How did Fingent perform from a project management standpoint?
They have excellent processes and remarkable communication skills. They’re fast, efficient, and organized. We schedule meetings to discuss what we need to change or edit on their work. We use OpenProject for project management, and we communicate through email and Zoom.
What did you find most impressive about them?
Fingent has been diligent in understanding the scope of our project, and they’ve been able to show their knowledge about our project through their proposal. In addition, they’re invested in our project.
Are there any areas they could improve?
No. They’re doing everything right.
Do you have any advice for potential customers?
Spend a lot of time with Fingent to discuss and identify the goals of your project and what you’re trying to accomplish. Once you do that, you can scope your project well.
the project
Magento Development for Online B2B Marketplace
"The entire process has been really smooth — working with Fingent has been a lovely experience."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of sales and marketing for Kogland Commerce Pvt Ltd. We’re an e-commerce business that supplies medical equipment and consumables to hospitals and dental clinics via online orders.
What challenge were you trying to address with Fingent?
When I joined the company in 2019, we were on a Magento platform that was not supported anymore, so we had to move to a newer version of the platform.
What was the scope of their involvement?
Fingent helped us with Magento development. When they came on board, they asked us questions about the changes we wanted and evaluated the modules required to upgrade from Magento 1 to Magento 2.
Then, Fingent did the requirement collection. A DevOps team worked with us on the upgrade. They did UI research and developed our Magento backend.
The team also helped us implement our CRM system, which is in Odoo. They collaborated closely with us to develop our CRM, and they eventually integrated it into our Magento backend.
After Fingent finished the initial project, we had a testing phase. Currently, we’re still doing verifications and validations. Fingent is providing maintenance, handling change requests, and fixing bugs.
What is the team composition?
We usually work with five people from Fingent, including a project manager. More people came on board during the testing phase, when we had 8–9 team members from Fingent on our project.
How did you come to work with Fingent?
I found them through a referral from a friend I had worked with at a previous company. We connected to Fingent’s sales and marketing team through their website and started talking. At this point, we’d evaluated many providers and shortlisted Fingent because of their cost, the deadline they proposed, and feedback from peers.
How much have you invested with them?
So far, we’ve spent around $700,000.
What is the status of this engagement?
The project started in March 2020, just before the COVID-19 lockdowns started worldwide, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Our site is live right now, and thanks to Fingent’s work, it’s is much faster and has better UI/UX. We’ve had an increase in traffic of about 200% from our targeted customers across the country. Plus, there’s been a 50% increase in conversions; not only are more customers visiting our site, but they’re also making purchases through it.
From a digital marketing perspective, the site has helped improve our strategies and our SEO. Fingent designed the site in such a way that our search engine ranking is much better.
How did Fingent perform from a project management standpoint?
Fingent is very flexible with communication. We use email, where we have everything documented. Additionally, we have a WhatsApp group as well as a task-tracking tool. Overall, we have a really good communication setup.
We have weekly meetings, monthly meetings, and milestone tracking.
Our first project manager had to leave the company, so we got a new project manager, and Fingent made the transition very smooth.
What did you find most impressive about them?
I appreciate that Fingent was very honest with their initial evaluation, making our expectations realistic. The team was candid about our situation and the status quo. When it came to requirements, they told us what was and wasn’t possible.
Fingent is also on top of the technology — they’re experts in Odoo and great at UI research. Their program management has been easy, especially when it comes to the sales and marketing modules, like getting customer details and CRM integration.
The Fingent team also makes it easy to have an open discussion about the project. They’re very professional in their approach. The entire process has been really smooth — working with Fingent has been a lovely experience.
Are there any areas they could improve?
I wouldn’t say they need to improve anything right now. On one occasion, there was a communication issue where a milestone was not communicated properly, causing a delay in one of our deadlines. That was a mistake from both parties, though.
Do you have any advice for potential customers?
If you’re looking for e-commerce and backend development, I would certainly recommend Fringent — there’s no question about it!
the project
iOS & Android App Dev for Nonprofit Organization
"The Fingent team was very supportive and keen to help me."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a software innovation specialist at GSMA, a nonprofit organization. We create new assets and bring technologies into the market for mobile network operators. This helps them provide more development services particularly in Africa, Southeast Asia, and South America.
What challenge were you trying to address with Fingent?
We wanted to do a project that would highlight the importance of biometrics in low-tech environments. We’re using voice, face, and fingerprint verification and authentication, but we're considering it for feature phones and phones with low camera resolution. We were not considering its use in high-tech smartphones, so we hired Fingent to help us address this weak point in the project.
What was the scope of their involvement?
As a foundation, we enable operators to bring new technologies into the market to help people by providing more financial, digital, and social inclusion. The purpose of the biometrics project was to showcase the mobile network operators that they could use biometrics certification to increase the security of their assets. We don’t have a team of developers in-house, but we do have a tech team of four that are involved in the development of new assets. However, there are not enough people to develop an entire application.
Fingent helped us develop the app that would showcase the mobile biometrics solution. The project ended in March 2021 but it took time for the app stores to approve the application. Fingent kindly waited with us to ensure the application’s approval before closing the project.
What is the team composition?
There was one person responsible for the iOS and Android app development team. I’d estimate that there were a total of 12–13 people working on the project.
How did you come to work with Fingent?
I believe we found them online. When we contacted them to see if they were interested in receiving the request for a quote, they mentioned that they had worked with our company before, but with a different department. We ended up going with them,
How much have you invested with them?
We spent $35,000–$45,000.
What is the status of this engagement?
We worked together between November 2020–June 2021.
What evidence can you share that demonstrates the impact of the engagement?
It’s difficult to measure success, since we had just launched the app last week. However, there are a number of people who have contacted us and were interested in having a meeting to know more. In that respect, we’ve achieved our main goal of calling the attention of mobile network operators and mobile money providers. We’ve accomplished the level of success that we targeted for initially. Everyone was congratulating us for the UI/UX of the app and nobody came to us with any problems, which is a very good metric.
How did Fingent perform from a project management standpoint?
The project management was really good from my perspective. I’m really happy with how they worked with us. Every time I sent an email or a message in Slack, they were available to answer. They accomplished all the tasks on time.
We had at least one sprint meeting per week. Fingent had a platform where we could see each stage of each activity. Everything was very organized.
What did you find most impressive about them?
What I liked most is their flexibility. I only began working at this company recently and had moved in from another country, so the English language is a barrier. The Fingent team was very supportive and keen to help me by talking slowly or repeating themselves. I’m really grateful to them for that.
Are there any areas they could improve?
Since we don’t have a development team in the company, we tried to create a tech environment where they could work with us internally. We created premises and repositories on our servers where they could put all the assets, code, and documentation that they created.
At the beginning of the process, however, they began creating on their side and were uploading their output to our site. It wasn’t really bad, but I would have liked for them to work in our environment all the time. This would’ve made it easier for us to understand the processes and the problems ahead of time, allowing us control of the code as well.
Do you have any advice for potential customers?
They are keen to finish and accomplish all that has been planned at the beginning. Not all companies are like this, so I would recommend working with Fingent. They are committed to delivering your product.
the project
Custom Software & CRM Development for Marketing Agency
"I’ve felt that I have a real partner in this work since Fingent came in on day one with a comprehensive plan."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of Technology and Innovation for Impact XM. We’re an experiential marketing agency with a focus on B2B and B2C events, conferences, trade shows, exhibits, permanent installations, and more. We do a lot of digital work as well, especially over the course of the last year with the pandemic affecting the live events industry and a shift towards all-virtual events. We've been in business for about 45 plus years, and have a broad client portfolio that spans many industries.
I'm responsible for internal technology projects at Impact XM. We’re either building a system, a tool, or some sort of process for people to accomplish their work done inside the company. I also have a mandate to be involved with our external innovation, which revolves around devising new products and services or enhancing our client offerings.
What challenge were you trying to address with Fingent?
Two companies had just merged through acquisition, and each used two different project systems and accounting platforms, we brought everything together under one roof, using a homegrown project management system fed by a Zoho CRM instance. Our Project Management tool captures time, materials and cost data, and passes it through to our Dynamics SL Instance.
After about 6–9 months, we realized that the system wasn't built the way that we wanted it to be. There were limitations around handling multiple currencies that caused issues because we have facilities in both Canada and the US and project costs are in multiple currencies. The user interface also had its own issues, so the entire system was unreliable.
We made a go of it with the existing system for some time before deciding to find a partner to stabilize the situation and ultimately look into building a new solution.
What was the scope of their involvement?
They started with discovery to learn all about the challenges we were having with the existing system, which we’d already collected a fair amount of data on. They had to peel the layers back like an onion because the person who developed it and built it was no longer with our company and hadn’t left any documentation. After we’d stabilized the existing platform sufficiently, we started building the new system.
Fingent delivered a custom CRM built to our specifications for our frontend sales and marketing teammates. The CRM passes data to our Project Management tool, which is also custom-built for our business. Further, we built a time-tracking tool that enables everyone to input time and materials against their projects. It’s all connected to our Microsoft Dynamics SL platform, which brings all of our tools under one roof.
What is the team composition?
Our team scales in size. During the initial discovery, there was a business analyst and a project manager. There weren’t as many people involved on the coding side in the frontend analysis phase, but we added them quickly when necessary. We ended up working with database resources, developers, coders, and an SL specialist. Our team hit full strength — about ten people — around the tail-end of 2019 and early 2020.
How did you come to work with Fingent?
We found several development partners with some familiarity of our industry and the unique challenges we face along with some that have knowledge of Microsoft Dynamics. After interviewing 3–4 different development partners, we selected Fingent.
A large part of our search revolved around finding someone who could help us understand how our current system worked behind the scenes, pick it apart, and improve it. Additionally, we were looking for a vendor that has boots on the ground in our time zone. While Fingent’s development team is based in India, their account folks, like Ravi (VP), are based in the US. Their development team also alters their schedule to overlap with our work hours. Fingent seemed to care about the issue we were trying to solve and came in with a fully baked presentation about how they approach the problem.
How much have you invested with them?
The initial project build cost about $850,000.
What is the status of this engagement?
We signed the contract with Fingent in February 2019, and the work is ongoing, though we launched the platform two weeks ago.
What evidence can you share that demonstrates the impact of the engagement?
The three major tools that our employees use daily are all connected via the same interface, which is a huge success. I also get a lot of anecdotal feedback from people about how fast and responsive the system is. Enhancements and features are being implemented very quickly, and people feel that they’re being heard by our team and Fingent. If we ask for something, then it will be delivered. They've been terrific in that respect.
Along the way, Fingent made enhancements and improvements to the way that we do business. Not only have they helped us with building that tool, but they’ve also collaborated with us as we streamline the way that we do work.
Of note is that we made the transition between the two business systems while business was in-progress, and did not have any downtime or negative impact on getting work done.
How did Fingent perform from a project management standpoint?
We use a task management system that tracks tickets as they move through the funnel of either developing new functionality or addressing a bug — both are tracked on the same OpenProject platform.
We meet three times a week. One instance is a project performance review where we look at each of the core areas of the project and evaluate them on a three-color basis (green, yellow, and red) regarding budget and progress. Over the course of the entire project, nothing has really fallen behind in either measure. Any delays have been due to internal changes on our side, which can make it difficult to nail people down on a decision.
What did you find most impressive about them?
I’ve felt that I have a real partner in this work since Fingent came in on day one with a comprehensive plan. I can call Ravi, Sam (CEO), or Steven (SVP of Sales and Marketing) on their cell phones at any time. Although their development team is in India, they're always responsive — it’s remarkable how they’re ready to connect with us at any time.
The fact that this project spanned a pandemic is a testament to the partnership that we have across organizations and borders. They’ve gone through their own struggles over there, which has helped us build a personal relationship with their team. When the economy went through a difficult downturn last year — as the live events industry was obliterated — we had to work with Fingent to scale the project back. We’d committed to an SOW that would deliver the system by August 2020 and made several financial commitments; however, they were completely understanding. They were fully committed to seeing their partnership through and getting through the work however we needed to.
Are there any areas they could improve?
There isn't much that I would ask them to improve. I would perhaps say they could more proactively forecast changes coming through. As we launched two weeks ago, a lot of the tickets coming through right now are about small bug fixes or enhancements or changes to field values. It would be helpful if they would map the feedback out in a schedule to let us know what’s coming down the pike.
Any advice for potential customers?
If you want to succeed in the way that we have, then you’ll need a key point of contact who understands your overall business challenge and try to keep that individual (or team) consistent throughout the project. The only thing that is constant is change, and that’s especially true in a growing company or during a pandemic scenario. So, the fact that we had a consistent individual representing the project and acting as the voice to the company was very beneficial. If this individual is also capable of translating business requirements and speaking them to the development team that’s very helpful.
the project
Website & App Development Services for Car-Sharing Company
“Fingent went out of their way to make sure everything was fixed.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the head of technology at an automotive services company. We’re a large car-sharing provider.
What challenge were you trying to address with Fingent?
We were facing some development restrictions on our site. Essentially, we wanted someone to help us develop our in-house tech, IT, mobile app, and website.
What was the scope of their involvement?
Our solutions were stretched to multiple domains. First, we started with backend development which involved React, MEAN and MERN stacks, a database, and DevOps. Then, they built the frontend using PHP, Angular, MEAN and MERN stack, and React. Next, they built the applications in React Native. Nothing was made from scratch, they modified our existing products in order to take it to the next level.
What is the team composition?
I worked directly with 8–9 people including a project manager, three developers, and a sales lead.
How did you come to work with Fingent?
They came as a recommendation from several people I know in the industry. We vetted Fingent against their competitors, and they were great in terms of experience and cost.
What is the status of this engagement?
The project was from March–December 2020.
What evidence can you share that demonstrates the impact of the engagement?
Feedback from our internal team and customers were positive. Their solutions were developed with high quality.
How did Fingent perform from a project management standpoint?
Project management was less than desirable, particularly delivery. There were constant delays and times when the project goal wasn’t met or of good quality. Fingent went out of their way to make sure everything was fixed, which resulted in add-ons to cost and time. There was a lot of back and forth in order to get to our desired end product.
We communicated on a daily basis. The development team was great at having daily stand-ups. There was always transparency about what they were working on and what the status was. Slack was our primary method of communication.
What did you find most impressive about them?
I was very impressed with their professionalism.
Are there any areas they could improve?
The time management aspects could use some improvement. Additionally, I recommend they work on delivering a product accurately and within scope, the first time.
Do you have any advice for potential customers?
Have a good relationship with your project manager. A lot of the time, we felt it was easier to come directly to the top in order to get things done at the very bottom instead of directly engaging with the developers.
the project
iOS & Android App Devs for Day Camp
"Their team’s knowledgeable, responsive, and professional."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner and director of Mohawk Day Camp — a children’s summer camp serving families in New York City, Rochester, and Connecticut.
What challenge were you trying to address with Fingent?
Our goal was to provide families with a platform to give them direct access to our staff members. We wanted to provide them with a glimpse into the camp day by creating a two-way communication platform.
What was the scope of their involvement?
I shared my vision and details on camp communication with them. Fingent then did all of the research into which technologies to deploy. Their team developed a custom platform that included an app for parents and an app for staff members. They built both for iOS and Android. Their team also integrated an administrative dashboard that enabled us to review all communication and posts.
Using the platform, our staff can directly message parents in group and individual chats. We can share pictures and videos, keep parents updated on any notes, and update parents on their child’s swim abilities.
After launching the platform, Fignet has continued working with us to add capabilities each year. Their team’s building a feature that allows parents to track busses through GPS.
What is the team composition?
Steven’s (Senior Vice President) our main point of contact. He manages the product, but there’s a team overseas that works on the projects too. Depending on the project’s needs, we work with 5–9 different people from Fingent.
How did you come to work with Fingent?
I posted the project to a message board and then a member of their team contacted us. Through the message board, a member of their sales team found my name and number. I liked his hustle and drive to create business. We had a conference call during which they presented a slideshow of their services. After the presentation, members of their leadership team visited our camp. The fact that their CEO came to my office was a good sign. They then started developing the app.
How much have you invested with them?
We’ve spent $150,000 on their services.
What is the status of this engagement?
We started working together in January 2018 and rolled out the platform for the summer of 2018. Our partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The platform’s an excellent selling point when families tour our camp. It presents us as more professional and supports better communication. As parents can text us, they no longer call the office. It’s now much easier for parents to reach us. It’s also easier for us to respond to parents. We’re able to give them much more information about their campers’ experiences, sending them pictures, videos, and updates.
We can view every message through the administrative dashboard, which allows us to identify any problems. I can jump into any thread and join any message exchanges between counselors and parents.
We do an end-of-camp survey each year with questions about satisfaction. Since we launched the app, satisfaction has increased by about 15%. We average anywhere between 97%–99% camper satisfaction. We also now sell out, selling out of placements in January this year.
How did Fingent perform from a project management standpoint?
Their project management’s great. Fingent uses OpenProject. Communicating with them is easy. We can reach them, and they’re super responsive. When we reach camp season or have challenges, their developers work on EST even though it’s the middle of the night for them.
What did you find most impressive about them?
Fingent was the most responsive of all the vendors that sent us proposals. Their team had the best handle on the technology and the direction of the project. All of it came together. Their team’s knowledgeable, responsive, and professional.
Are there any areas they could improve?
As a camp director, this was my first foray into developing a tech product. I don’t hold Fingent responsible for any bumps along the way.
Do you have any advice for potential customers?
Enter the project with ideas for how each stage of it should unfold. That’s more productive than trying to do everything at one time. We learned as we moved through the project.
Armed with exemplary development skills, Fingent has successfully finished the client's core product, which is now being used by the firm on a daily basis. The team is commended for their willingness to share valuable insights into the project. They're also fast, efficient, and organized.