What was the scope of their involvement?
Fan Studio developed a custom CRM to help digitize and automate our operation. It’s an integrated process that involves sales, production, and inventory, all of which are connected to our accounting software.
The CRM keeps track of our inventory across two laboratories by scanning invoices for raw materials and displaying a list of incoming orders. After we log an order from one of our shops, the software automatically directs it to a laboratory, calculates the ingredients, and subtracts the amount from our stock. At the same time, it also prints out the necessary legal documents for our stock and invoices, formatting the information according to our accounting department’s requirements.
Drivers then transport the ingredients and papers to the appropriate shop, where a salesperson confirms the delivery on site. Finally, the software displays the payment information on cash registers and other POS systems to complete the order.
What is the team composition?
They’ve assigned a project manager and two technical leads. While I’ve only met with one of their team members, my sales manager has worked closely with them to define the technical specs and overall look.
How did you come to work with Fan Studio?
They had done some work for our website in the past, and we received good feedback on it, so it made sense to partner with them again.
How much have you invested with them?
So far, we’ve spent a little under €10,000 (approximately $11,200 USD) on the sales component of the CRM. We plan to spend another €20,000 (approximately $22,500 USD) to finish the production side and implement additional features beyond the initial scope.
What is the status of this engagement?
Their work started in November 2018 and is ongoing. We’ve completed the sales component in February 2019 and are currently testing the production side.