Empower and Transform

Our mission is to serve our customers with the highest quality consulting services and solutions in the Information Technology sector. Our Head Office is based in Montréal, Quebec with branch activities in Québec city, Ottawa, France and the United States.

Founded in 1992 we offer a wide range of IT services to Blue Chip and Middle Market customers in the private enterprise as well as the public sector. Out technical expertise coupled with our knowledge of the North American and European markets has helped us develop a unique knowledge base that we share with our consultants and customers.

Facilité’s success over the years is largely based on our ability to rapidly adapt to the constantly evolving technical and business needs of our customers. We wish to maintain our position as an agile, flexible, efficient and trustworthy partner in the Information Technology world.

We wish to be perceived as business partners, as opposed to suppliers, to our customers by offering tailored services at the highest levels of industry standards.

A majority of our consultants are grouped within our six Centers of Excellence and Innovation (CEI). They include: Cybersecurity-IAM, Web and mobile development, Quality Assurance and Automation, Agile implementation and coaching, Project Management, Architecture and Business Continuity/Disaster Recovery planning. Each CEI is managed by a full time Director recognised as a leader in the sector. It is through our CEI’s that we offer the majority of our Value Added Solutions. They also help us attract and retain the best talent, keep them up to date in industry trends and accompany them on a dynamic career path. The CEI ensures that out teams are well trained, certified and up to date on best practises though our Gartner partnership. They participate in the development of our methodologies, tools and processes, and are always available for ad-hoc advice or opinions for our customers.

 
$50,000+
 
$50 - $99 / hr
 
250 - 999
 Founded
1992
Show all +
Montréal, Canada
headquarters
other locations

Reviews

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Web Platform Dev for National Bank

"Considering the amount we pay, what we’ve received from them in terms of work is good."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. 2017 - Ongoing
Project summary: 

Facilité supplements internal development efforts by building out transactional web platforms using React, managing APIs coded in Java, and frontend development in various protocols.

The Reviewer
 
10,001+ Employees
 
Montreal, Canada
Anne-Marie Roy
Digital IT Lead, National Bank of Canada
 
Verified
The Review
Feedback summary: 

Inexpensive rates and a stress-free contractual process make Facilité an easy team to form a partnership with. They produce consistent, quality results and their developers integrate well with internal resources.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital channels IT Delivery lead for the National Bank of Canada. I manage our websites, mobile applications, retail payment hubs, ATM machines, and various banking applications. We mainly serve clients in Quebec and across the Canadian market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Facilité Informatique Canada?

I needed many Scrum teams of about six to eight developers to supplement our development efforts.

SOLUTION

What was the scope of their involvement?

I hired them to augment my own team and develop a new web transactional platform using React. They also managed APIs, which were mainly coded in Java. Developing the new platform required substantial changes for all microservices and APIs. We also changed the app from Angular to React. They used MongoDB, Kafka, Redux, Redux-Saga, Apollo GraphQL, elasticsearch, Redis, Spring boot, Spring config, etc.

Our in-house team handles UI and UX components and our product owners write down our requirements in Jira. Our analysts then map the data, allowing the developers from Facilité to access the information in Jira and complete the related tasks.

We are already in production, but we need to enhance many features and add features requested by clients. The platform currently has about 350 banking features, and the mobile site has about 70 features. They also carry out some maintenance, but mainly when there are bigger issues related to development.

What is the team composition?

We work with about 35 developers from their team. They report to the NBC Scrum Master and project managers.

How did you come to work with Facilité Informatique Canada?

We worked with Facilité before and we got good results from them.

How much have you invested in them?

We've spent $4 million–$5 million so far.

What is the status of this engagement?

We began working with them on this project in January 2017, and we continue to work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have many targets at the bank, including stability, security, and delivering in agile. We also strive for innovation while remaining cost-effective. For this project, we have created numerous innovations, but, I requested the lowest rate possible from them; we spend $70 per hour on average, which is rather inexpensive. Their impact could have been greater, but I didn’t give them the ability to hire the best developers available due to my request to keep costs low. Considering the amount we pay, what we’ve received from them in terms of work is good.

How did Facilité Informatique Canada perform from a project management standpoint?

They work in our office and act as part of our team. They are pretty consistent in meeting deadlines and the quality of their work is satisfactory. Out of 35 people, only about five of them were already on their team, so they recruited heavily for this project.

What did you find most impressive about them?

Working with them has been easy. Contractually, doing business with them been a simple process as well.

Are there any areas they could improve?

They could improve their software engineering practices, such as their systems development life cycle. 

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They get work done when they understand what they have to do.
  • 4.5 Cost
    Value / within estimates
    Their work is acceptable because their rate is inexpensive.
  • 4.0 Quality
    Service & deliverables
    They could do a better job using software engineering practices.
  • 4.0 NPS
    Willing to refer

Software System Dev for Government Agency

“They are committed to delivering a quality product.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Sept. 2009 - Ongoing
Project summary: 

Facilité Informatique is currently developing and analyzing the architecture of a critical missions system, as well as providing Agile methodology training to internal staff.

The Reviewer
 
501 - 1,000 Employees
 
Québec, Québec
Director, Government Organization
 
Verified
The Review
Feedback summary: 

Despite two organizational mergers throughout the process, it is expected that Facilité Informatique will deliver an accurate product on time and within budget. They promptly take responsibility and find solutions for any issues, all while maintaining a concentrated relationship with internal staff.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a governmental organization that supports public entities in the management of their public infrastructure projects. We also develop, maintain, and manage real estate that meets those needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Facilité Informatique?

Our critical mission systems were technologically outdated, and we needed support solutions for some of our business processes. We wanted to modernize our business processes to take advantage of new technology opportunities and be able to better adapt to market trends.  

We also wanted to build on knowledge acquisition to enhance and leverage our organization’s expertise. Additionally, we wanted to maintain a connected organization to better support customer expectations and needs. To facilitate this, we planned to reduce administrative duties to their minimal level, promote digital solutions, and align with government initiatives in service and technology delivery.

For this project, it was also important to ensure quality service delivery at the best price.

SOLUTION

What was the scope of their involvement?

Facilité Informatique is redesigning our mission systems into a single system to allow it to cover new business needs and remain technologically current. They are providing the architecture, analysis, and development of the solution. They also also implementing an Agile/Scrum approach to help transform our development team.

They’re using Microsoft Visual Studio, Microsoft SQL Sever, TFS, Urban Turtle, and C#.

What is the team composition?

Our project is divided into six phases consisting of about 14 months per phase. Facilité Informatique assigns about 15 people to each phase.

How did you come to work with Facilité Informatique?

We had to do an RFP since we’re a government organization. They won the RFP because they had the best price to quality ratio.

How much have you invested with them?

We’ve spent about $4.5 million.

What is the status of this engagement?

The project began in September 2009 and will be completed in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Facilité Informatique will deliver the project within budget and in accordance with client expectations, despite two mergers with governmental organizations during the project. Governmental and private organizations in Quebec now recognize us as a leader in Agile development.

What did you find most impressive about them?

Facilité Informatique is more than a supplier. They’re a partner who works as a team with each and every person involved in the project. They are committed to delivering a quality product within the timeline. They don’t try to hide if something goes wrong, but instead take responsibility and try to find a solution. Their resources also have a higher level of expertise compared to other consulting firms.

Are there any areas they could improve?

I don’t really have any suggestions.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer