What evidence can you share that demonstrates the impact of the engagement?
We’re very happy with the results and the outcome of the work. It’s all a very high standard, while the communication tends to be very good.
How did Face IT perform from a project management standpoint?
We use a time tracker as well as OpenProject, which is a task tracking system so everything is monitored. I can log in and see what they’ve done. The project management has been done by me rather than their team, so I deal with them individually.
What did you find most impressive about them?
Their speed of development is very high and they have a diverse range of skills, which is great. They have a specialist in pretty much every area.
Are there any areas they could improve?
Do you have any advice for potential customers?
We gelled from the offset and I didn’t need to do much training with them. They fit themselves around the way I work. There’s a small language barrier, but because we communicate through text and images, I make sure my instructions are as clear as possible, with illustrations as needed.