In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?
We have limited user feedback yet healthy exposure, and it has all been very positive. We’ve received some limited feedback on certain functionality or flow issues that we would relay back to Exadel and their development team. They’ve been able to make those changes 90 percent of the time quite quickly.
Do you remain satisfied with their performance?
I come from a project management portfolio program background, so I’m pretty rigid on the process of intake, discovery, design, build, and deploy. They were given milestones with given costs, and they were evaluated against that. The good news is they delivered to those expectations on time and on budget.
When working with Exadel, is there anything that you would consider unique about their strategic approach or the way in which they approach their client relationships that distinguish them from other vendors?
What really attracted us to them was their understanding of our project when we first discussed it with them. They understood what we were looking for, the market we were going after, the type of platforms we were looking for and why we were doing this. They very much seemed to be in touch with our vision, not only from a business perspective, but also from a real-time, real-life perspective on social media trends. That definitely set them apart.
Since then, they’ve continued to demonstrate that thorough understanding of the project not only from a technological perspective but also from a business perspective. They also developed a full-blown marketing plan for us.
What advice, if any, would you give to future clients of theirs?
My advice, when they’re approaching any service provider, is to be thorough when it comes to your functional and business requirements. Don’t expect the provider to fill in the blanks.
In retrospect, are there areas in which you think they could improve as a service provider?
The only thing I can think of in our experience with them, and this isn’t unusual with developers but, sometimes, when challenges arise, they have a tendency to dwell on the details of those challenges as opposed to taking the information and coming back with a solution. Some of our team members were exposed to that kind of detailed dialogue, which is not solution-centric. It’s better for the developers to hold back on solving the problem in the meetings and just gather information and come back with a solution.
Users gave high remarks for the application’s intuitive reporting process. There were no major coding problems, and simple issues were quickly addressed. Exadel’s unique brainstorming methods made the project outline process simple, and their customer service ensured a smooth ride from start to finish.