Eton Digital

Please describe your company and your position there.

Individual consultant in the media, advertising and marketing sectors focused on data, audience and monetisation strategies.

For what projects/services did your company hire Eton Digital, and what were your goals?

I wanted a new website which could present my services but equally importantly my approach and values, including my blog.

How did you select this vendor and what were the deciding factors?

Eton Digital immediately fully understood my needs and objectives and the values and nature of my proposition, and extremely clear in presenting a project plan and roadmap.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a kick-off call, Eton Digital delivered a clear and detailed proposal. As my mind changed on a certain aspect of the site, they were very flexible in quick in adapting the proposal. The proposed approach was to build a website using Wordpress.

The first phase was about the design. We have an initial call/interview where their designer wanted to understand my preferences and ideas, from the logo, to the colours and overall look and feel. A few options were submitted for approval (they were always very flexible in making changes and adapting the design based on my feedback).

Phase two was about development, which went very smoothly. At this stage too they were very flexible in considering my feedback and thoughts. Prior to launch, testing was very thorough and professional.

Overall they have been very patient with my many questions and feedback. The whole end to end project, from requirements collection to delivery was managed by a senior project manager

How many people from the vendor's team worked with you, and what were their positions?

One project manager, one designer, one developer, with the side support of the administration team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I didn't own a website for my business before. Now I have a single collection point that represents me, my business and my publications. It is too early to give metrics, but it has made already a difference in making the sales process much easier.

Describe their project management style, including communication tools and timeliness.

The project manager was in constant touch with me along the whole project. The designer was very flexible and able to perfectly understand the brief. The developer was very reliable and precise. Timeliness and professionalism were impeccable.

What did you find most impressive or unique about this company?

Their support, flexibility and professional approach have been of the highest standards. Not a single time they made me feel that my doubts and questions (i.e. last second additions or changes of mind) were "too many" for them.

Are there any areas for improvement or something they could have done differently?

I don't have anything to suggest or complain about.

Introduce your business and what you do there.

I’m co-founder and technical director at Aura Life, an end of life planning website. We have a tool with a number of features to help individuals and their families celebrate life and manage death.

What challenge were you trying to address with Eton Digital?

As a small team, we needed a development partner to create our platform.

What was the scope of their involvement?

Eton Digital helped build our web platform. Their development work was full stack, and they helped our in-house designers with the platform’s branding. They created our logo and brand guidelines based on our specifications. Their team also helped with the platform's UX design. They built three features and uploaded a lot of content to the platform.

They built the website with SEO initiatives in mind. However, we’re not working with Eton Digital’s marketing team. Rather, we work with their development team.

What is the team composition?

We work with two frontend developers, two backend developers, a project manager, a QA analyst, a designer, a database manager, and a few other team members. There are about 10–11 people from Eton Digital who regularly work on our project.

How did you come to work with Eton Digital?

We searched for a website developer and found Eton Digital on Google. We met with them and started our partnership with a smaller project. They built a promotional website to help us raise money for developing our website, and it was a success.

How much have you invested with them?

We’ve spent more than £100,000 (approximately $138,000 USD) on their services.

What is the status of this engagement?

We began our partnership in February 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Eton Digital goes above and beyond our expectations for a web development partner. Working with them has been an absolute joy. They give valuable advice and have our best, long-term interests at heart.

How did Eton Digital perform from a project management standpoint?

We use email, Slack, and video calls. Their communication skills are exceptional. Damjan (Project Manager) effectively communicates our messages to his team. They also speak exceptional English. As they’re super organized, we can see their progress. We arrange specifications for sprints, and then their team executes the specifications in two-week sprints.

Their team follows a great process for moving a project from an idea to a finished product. When we have an idea, they create a design for us and then put it onto a staging service for us to review. Once it’s approved, we put the design onto the live platform. That process works well for us. Eton Digital also quickly turns around results. If the platform needs a fix, they’re responsive even if it’s slightly out of the scope.

What did you find most impressive about them?

We launched the website and received extremely positive initial feedback on it. We’ve had thousands of signups, which is a great indicator of successs. People also complimented its look. Even though the initial response to the website is exceptional, we’re improving it. For example, they optimized its speed, so it now loads quicker. Their team deals with the website’s complexity and makes it as simple as possible for the user.

Are there any areas they could improve?

There are times when we would like them to make changes or fixes quicker. For example, there may be words that need to be changed, which could be updated quickly. However, it may take them a few days to turn it around. We discussed that with them, and they presented options that we’re exploring.

Do you have any advice for potential customers?

Ensure that you have clear goals. They can help you achieve your goals and will give you more than you expected. They’ll also give input but it’s important to first establish your goals. We couldn’t recommend them more to anyone.

Introduce your business and what you do there.

I’m the digital marketing operations manager at a publishing house.

What challenge were you trying to address with Eton Digital?

We needed a website redesign.

What was the scope of their involvement?

Our websites need to be refreshed every few years to be competitive and functional. We want to continue to provide excellent services to our customers while staying up-to-date with technology.

Not only did Eton Digital redesign our website, but they also completely changed the site’s backend, which is in Drupal. We continue to work with their team on ongoing development projects.

What is the team composition?

I have one main point of contact. 

How did you come to work with Eton Digital?

Someone else at our company found them. 

What is the status of this engagement?

The website relaunched in October 2018, and we’re still working together.

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Eton Digital’s quick responses and turnaround time, a lot of our projects can move forward a lot faster than our previous systems. That’s been really fantastic. 

We’re very happy with the quality of the website and the team’s responsiveness. Both are important when working with a website agency. Our users were complimentary of the site’s new look once it was launched

How did Eton Digital perform from a project management standpoint?

I’m very happy with the system they use. Our project manager is extremely responsive. He’ll triage my requests and assign them to the right member. They also have a good online system to review tickets. I sometimes have contact with the person doing specific tasks, but the PM is always available no matter what. It works really well.

What did you find most impressive about them?

Their efficiency, clarity, and quality of work stand out to me.

Are there any areas they could improve?

Nothing comes to mind. When I work with Eton Digital, I know that the work will get done promptly and well.

Any advice for potential customers?

Don’t be afraid to get in touch with your project manager: they’re very friendly and helpful. Also, be clear in your requirements, and Eton Digital will figure out a way to make it happen.

Introduce your business and what you do there.

I'm the CEO of Sagacio LLC, a company that's in the process of creating startups online.

What challenge were you trying to address with Eton Digital Ltd.?

We needed to find a developer to help us create an e-learning platform.

What was the scope of their involvement?

Eton Digital helped us flesh out the design of our educational platform and provided full development, working on both the UI and backend architecture of the website. They also integrated APIs such as Vimeo and a payment system and provided input on ways to improve the site. 

What is the team composition? 

We mostly communicated with Stanislava (Creative Director, Eton Digital), who managed the project exceptionally well. There were about 8–10 others working on the project as well at various stages. 

How did you come to work with Eton Digital Ltd.?

I met Stanislava at an event in New York and we got to talking about what her company specializes in, which we happened to have a need for–it was serendipitous. Her intelligence and the way she talked about how she would approach creating our website inspired a lot of confidence in me to hire them.

How much have you invested with them?

We invested over $50,000.

What is the status of this engagement?

They worked on the project from September 2018–March 2019.

What evidence can you share that demonstrates the impact of the engagement?

They put together an innovative, user-friendly website that's exceeded expectations. We don't have any metrics to report yet, but everyone is very impressed with it overall.

How did Eton Digital Ltd. perform from a project management standpoint?

We met regularly throughout the scrum process, going over demos and next steps through Skype. They were very responsive and inclusive throughout the engagement, collaborating closely with our team. Each decision or change to the website they made took into consideration what was best for the business in terms of the value it would add.

What did you find most impressive about them?

Their team is intellectually inspiring, rigorous, and flexible. Their process is also seamless; they were thoughtful about incorporating our feedback and good about coming up with creative solutions to meet any objectives that presented a challenge.

They were also one of the most dynamic groups of professionals I've ever worked with, and I look forward to working with them again in the future. 

Are there any areas they could improve?

Honestly, no. 

Do you have any advice for potential customers?

Be honest about project goals and objectives. They're extremely communicative, thorough, and solutions-oriented so I'm confident they'd add value to any project. 

Introduce your business and what you do there.

I am the product manager at The EverLearner. We offer an online learning platform, generally for UK-based schools or schools across the world that follow a similar curriculum. We sell directly to schools, and they provide access to students and teachers.

What challenge were you trying to address with Eton Digital?

We previously worked with a different development company to build our platform. That vendor did a lot of valuable work for us, but we engaged Eton Digital because we needed a larger development firm with more resources.

What was the scope of their involvement?

Once we began with Eton Digital, we tasked them with ridding the platform of the existing bugs left over from our previous developer. Their process of fixing and polishing took about six months. Once that work came to an end, we transitioned their team to focus on building features from scratch, primarily with Symfony.

The most prominent feature they’ve added to this point is a dashboard that offers user analytics for students and teachers. Our first panel did not function as we had hoped, so we presented Eton Digital with our original concepts of that feature. They fleshed out our ideas and took the dashboard through the design phase, and we ended up with a feature that works as we intended.

What is the team composition?

We work with a project manager, a few full stack-developers, some frontend and backend developers, some designers, and their QA team.

How did you come to work with Eton Digital?

I am unsure of how we initially found them—likely a search for UK-based agencies. We met them and felt comfortable with the team. They had the manpower we were looking for, and they seemed to have a professional approach. Eton Digital also billed themselves as specialists for education projects and Symfony-based projects.

How much have you invested with them?

We’ve spent about £80,000 (approximately $104,400 USD).

What is the status of this engagement?

Our engagement began in July 2018 and remains ongoing. We’ve scaled back a little bit as of late as we dedicate resources and money elsewhere while we continue our growth strategy, but Eton Digital has been very accommodating as we’ve done so.

What evidence can you share that demonstrates the impact of the engagement?

Their work with our dashboard is the most significant indicator of their success. Our initial dashboard struggled to process large data sets, which caused occasional server crashes and site lag time. Once Eton Digital made their improvements and launched our new version, our site’s performance improved dramatically.

How did Eton Digital perform from a project management standpoint?

They’re worthy of perfect marks for how they managed our project. They are communicative throughout our two-week sprint cycles, and it’s rare for them to not deliver within the timeframe. We interact efficiently through a Slack channel and our weekly video calls.

What did you find most impressive about them?

I appreciate their efficiency and their expertise. I think they enjoy working on our product because they hold many of the same values we do.

Are there any areas they could improve?

They are not an inexpensive agency, but there is a level of security that comes with that. They deliver on their promises and provide good quality. The value is worth it. There is nothing they could do vastly different to improve our engagement. As we progress, I have no hesitation to keep giving them work because they’ve been very good.

Do you have any advice for potential customers?

Future clients must be willing to work in a very structured way. Also, part of Eton Digital’s team is in Serbia, and while many members of their team speak English well, the possibility of a language barrier must be something that other customers will have to consider.

Introduce your business and what you do there.

I'm the founder of MyWorkMode.

What challenge were you trying to address with Eton Digital?

I had an idea for a website and I needed a vendor to help me bring my idea to life.

What was the scope of their involvement?

They developed an online platform for me. The platform shows live work availability to qualified healthcare workers or carers. We had to comply with all the GDPR requirements to protect the information of our users, so users can remain anonymous until they agree to work a specific shift. Caregivers appear on the map within their zip code, so local employers can see what is available in their area. After the engagement ends, the carers are rated and all the contact details are removed from the system, but there is still a record that the booking existed.

What is the team composition?

After the initial meeting with Boban (Founder, Eton Digital) I was allocated Stanislava (Project Manager, Eton Digital) and her team of 6-7 people who worked together on my project.

How did you come to work with Eton Digital?

They were highly recommended to me by a friend who had worked with them previously. I met with them and they understood exactly what I was looking for. I was confident they'd give me what needed, so I hired them.

How much have you invested with them?

I spent about £26,000 (approximately $33,600 USD).

What is the status of this engagement?

I started working with them in April 2018 and the website went live in October 2018. (They finished most of the work between April and August, but I had to postpone the launch for other reasons).

What evidence can you share that demonstrates the impact of the engagement?

Without them, I wouldn't have a platform. People are impressed with the platform, so I don't think it could have been done any better. We were even invited to the palace to pitch our project at an event for young entrepreneurs, where various innovative IT systems can get support. We're hoping to raise some funds to help us grow.

How did Eton Digital perform from a project management standpoint?

We had regular meetings where we discussed the plan for the next two weeks and set the priorities. They were very organized and kept me up-to-date with the progress, explaining all the steps to me. Also, they were very responsive and delivered everything on time.

What did you find most impressive about them?

They listened and paid attention, so they were able to give me valuable suggestions. They were very invested in helping me build a better platform and treated the project like it was their own work.

Are there any areas they could improve?

No. They understood exactly what I needed and suggested ways to improve it.

Do you have any advice for potential customers?

Explain to them what you want and let them guide you through the process.

Introduce your business and what you do there.

I am the president and COO of BrainSquared Solutions, a company that provides neuroscience-based executive coaching and leadership development.

What challenge were you trying to address with Eton Digital?

Our antiquated website was a poor reflection of our brand and an insufficient resource for our audience. We needed to build a more professional platform that could be used as a tool to communicate with new and existing clients.

What was the scope of their involvement?

Eton Digital was required to build a modular website with a sophisticated design and user-friendly navigation. We also needed the platform to interface with our CRM, social media sites, and other cloud and SAAS services.  

During the first phase, they conducted a needs-assessment through a series of video conferences. Once our preferences were identified, they developed a few custom design concepts and wireframes that displayed its functionality with our CRM. We selected the best design options, and they built the site according to our specifications.

What is the team composition?

The project manager was our main point of contact, but we also interacted with their creative and technical experts.

How did you come to work with Eton Digital?

We discovered them through a colleague who had success with them in the past. After viewing their portfolio and meeting their highly professional team, we knew that they would be an excellent fit for our project.

How much have you invested with them?

We spent less than $10,000 for their services.

What is the status of this engagement?

They worked on the website from September 2018 to December 2018.

What evidence can you share that demonstrates the impact of the engagement?

We were embarrassed by the condition of our old website, but now we have a significant amount of pride in our online presence. Our customers are enjoying the new look as well. Eton Digital truly captured our brand in the best light; we are now able to secure much larger contracts. Within the first month of launching the new site, we generated more leads than ever before.

How did Eton Digital perform from a project management standpoint?

It was a pleasure to work with them. Having one point of contact made it easy to move the project along and expedite the launch date. They always kept us informed with frequent status updates. We made a few requests for changes, but they were incredibly patient and accommodating.

What did you find most impressive about them?

While we could make an endless list of highlights, their patience was the most remarkable. We didn’t have a fully-conceived vision when we started the project, so they allowed us to explore our options at our desired pace. When we finally decided on the web design, they introduced us to creative solutions without condescension. 

Are there any areas they could improve?

As a company that relies on research and communication, Eton Digital is always able to fill their knowledge gaps quickly.

Introduce your business and what you do there.

I am the global marketing director at Boss Equity, a merger and acquisition technology company and growth organization. We work in the software tech sector internationally.

What challenge were you trying to address with Eton Digital?

We were conducting a rebrand and needed help with development.

What was the scope of their involvement? 

Eton Digital recreated our website from scratch and transferred much of the content from the old version. They helped us with a complete rebrand to achieve a new look and feel. The site is for both internal and external use. We had built up quite a large customer base over 15 years and didn’t want to lose that following, so they made to link the original. A variety of features tell users about our company including who we are and our resources. The numerous site pages include an “about us” section, news items, and podcasts.

Eton Digital also developed some secure landing pages where we can host our customer mandates and people who are potential acquirers of both businesses. After they sign an NDA, we send them an invitation with a password to log in and view private information.

Setting up the website from its inception to getting it up and running took about three weeks. Eton Digital completed all the backend work. They liaised with me and our CEO about how we wanted the frontend to appear for our visitors. The suggestions they made throughout that process were very constructive. They were careful to fulfill our exact requests.

What is the team composition?

Marko (Quality Assurance and Project Manager, Eton Digital) was our main point of contact. We worked with between 3–6 people from their team at any given time.

How did you come to work with Eton Digital?

One of my colleagues knows the owner, who is based in the UK. The development team performs the work from their office in Serbia. They have been great all the way through.

How much have you invested in them?

We invested between $40,000–$50,000.

What is the status of this engagement?

We worked on this project together from October 2016–January 2017.
 

What evidence can you share that demonstrates the impact of the engagement?

Our engagement has gone very well so far. The redesigned platform is easy to access, and our users enjoy it. We’ve been able to drive all our current and prospective clients to the new site. Despite the volume of content it houses, the new layout makes it simple for users to find whatever they need. 

Eton Digital carried out all the work we requested and even made suggestions for improvement. Now, we have them on a monthly retainer to take care of any bugs or crashes. This arrangement has proven so useful I wish we’d started using it sooner. Checking the entire platform each month helps the team stop any glitches before they become a problem. Half the time, they resolve issues before we even notice them. 

How did Eton Digital perform from a project management standpoint?

Eton Digital has been great from a project management perspective. I am responsible for management from our end.  We regularly send them a massive amount of information to process, and they’ve performed very well. 
Our project manager ensures everything flows smoothly and progresses in a timely fashion. We communicated via email most of the time and used Skype occasionally. Currently, the project management tool we use is Redmine.

What did you find most impressive about them?

Eton Digital has both very strong technical skills and the ability to interpret and produce what we wanted.

Are there any areas they could improve?

We are continually tweaking and evolving the process of how we offer services to our clients. The process will continue to change due to the evolving nature of our work; it’s not a reflection of anything Eton Digital has or hasn’t done.

Do you have any advice for potential customers?

Make sure you take the time to brainstorm and discuss the project. Eton Digital has great ideas and suggestions to offer.
 

Please describe your company and your position there.

I am the CEO and founder of Coinaphoto, a platform where users can buy locally sourced, user-generated content—specifically photographs.

For what projects/services did your company hire Eton Digital?

We hired Eton Digital for a range of tasks that included website development, iOS development, marketing management, infrastructure optimization, and website administration.  

What were your goals for this project?

We hoped that once our website was complete, we could become the leading marketplace for this kind of content.

How did you select this vendor?

We created a short list of global vendors, reviewed their portfolios, and asked for cost estimates. We determined that Eton Digital was well-suited for this project.

Describe the project and the services they provided in detail.

Eton Digital designed and developed our website, made recommendations for cloud services, and developed our iOS application. They continue to provide SEO services and other marketing support.

What was the team composition?

We have worked with a project manager, front- and backend developers, a website designer, a DevOps manager, an iOS developer, and an administration team.

Can you share any information that demonstrates the impact that this project has had on your business?

Eton Digital delivered a functional website and mobile app. Our platform is live and has a community of more than 200,000 members in more than 170 countries.

How was project management arranged and how effective was it?

We worked in two-week sprints using an agile method. We operated well within Jira, and Eton Digital managed to deliver on all of their commitments.

What did you find most impressive about this company?

They are committed to building strong and healthy relationships with their clients. The ownership team is engaged with the project, and they ensure a transparent and communicative partnership.

Are there any areas for improvement?

No, nothing specific for their team. We chose to leave product testing to our marketing team, which cost us time, so I’d recommend that testing be defined and included in the scope of any project.