Esferasoft Solutions Pvt. Ltd.

Please describe your company and your position there.

I am The founder of Mayo International School, an education company that works for unifying schools under one platform. 

For what projects/services did your company hire Esferasoft Solutions Pvt. Ltd.?

A learning management system was developed to help the school, students, and parents

What were your goals for this project?

To develop a system that can help us to launch our services in the market. 

How did you select this vendor?

We asked for quotations from various vendors, and after several rounds of discussions, we finalized the vendor. 

Describe the project in detail.

Learning management system is the system which is used to track students progress over a certain time period. 

What was the team composition?

We worked with four web developers, two mobile app developers, one business analyst, one project manager, and one management representative. 

Can you share any outcomes from the project that demonstrate progress or success?

Within 14 months, the project has been completed and it is almost on time with good quality of work. 

How effective was the workflow between your team and theirs?

Workflow was very good, with various options used for transparent communication. 

What did you find most impressive about this company?

The dedication of their employees for client satisfaction and their agile methods and flexiblity to changing project needs. It was a huge system, and I was a bit conscious while assigning the project initially, but Esferasoft team performed tremendously throughout. They delivered the project at set deadlines, which I really liked about the company. I am highly satisfied with their services and I would definitely recommend them for all kinds of web services.

Are there any areas for improvement?

Everything is good. Keep it up. 

Please describe your company and your position there.

I’m the creative director at Digita Comms. We’re a digital marketing and web development company that provides businesses with conversion strategy-based websites and digital solutions. 

For what projects/services did your company hire Esferasoft Solutions Pvt Ltd?

We needed to create a bespoke mobile application for Android.

What were your goals for this project?

We wanted the app to be downloaded 2,000 times in the first two months.

How did you select this vendor?

We selected this vendor through Upwork, where they had a high-quality profile with great feedback. They communicated well when we spoke over the phone before we signed the contract, which convinced me they were professional and capable of handling our requirements.

Describe the project in detail.

They built the app in Android Studio based on the prototype and specifications we provided. The app is a location-based system that connects riders with drivers in their area. While this initial project was for Android, we’ll be building an iOS version shortly.

What was the team composition?

I work closely with a project manager and a developer, but I believe there are more developers working behind the scenes.

Can you share any outcomes from the project that demonstrate progress or success?

We don’t have specific data since we haven’t released the app on the Play store yet (but that’s happening quite soon). However, the initial feedback has been very positive.

How effective was the workflow between your team and theirs?

They’re quick to respond to issues and they make every change and feature request with ease. Their communication format makes cooperating easy, and they understand our needs in precise detail.

What did you find most impressive about this company?

Their communication and understanding are outstanding. We never have to explain things twice, and their developers improve our plans to implement changes and features.

Are there any areas for improvement?

I can't find any fault with them.

Please describe your company and your position there.

I’m the managing director of Max7P, a company that provides event marketers with an online tool to manage, monitor, and market events. I’m responsible for finding innovative technologies to drive the product forward.

For what projects/services did your company hire Esferasoft Solutions Pvt Ltd?

The concept of an online tool for executing many of the processes in event marketing is new and largely unexplored. Esferasoft come on board to bring this concept to life.

How did you select this vendor?

A company from the U.K. that pitched for the project but didn’t have the capacity to take on the work recommended them.

Can you go into detail about the services they provided and the scope of the project?

The process with Esferasoft was very professional from the beginning. We first gave them a detailed outline of the project, which was followed by extensive meetings to scope out the work. They designed the website, providing technical knowledge and recommendations.

The project was split into four main components: a dashboard and analytics, activity creation, a budgeting section, and media partner management. Each component involved a brief, development, testing, and sign-off before moving onto the next part.

What was the team composition?

The team consisted of a project lead, front and backend programmers, designers, and testers.

Can you share any information that demonstrates the impact that this project has had on your business?

Esferasoft successfully created our event marketing software, which will enable event marketers to effectively execute their activities.

How was project management arranged and how effective was it?

We had scheduled meetings and regular updates using Skype, email, and TeamViewer. This process was effective as it enabled fast communication between the two teams.

What did you find most impressive about this company?

Esferasoft’s has one of the most hardworking, conscientious, and dedicated teams I have ever come across. They passionately believed in the project and worked tirelessly until we were satisfied with the results.

Are there any areas where they can improve?

They could tighten up project timelines.

Introduce your business and what you do there.

I’m the CEO of Sales Gravy, a global training and development company.

What challenge were you trying to address with Esferasoft Solutions Pvt Ltd?

Our online job board was prone to crashes, and it always took days for our contracted developers to resolve the issue. We needed a new development team to perform regular maintenance and troubleshoot site crashes promptly.

What was the scope of their involvement?

Esferasoft functions as our company’s IT department, so they’ve helped us with all of our website needs. To prevent frequent crashes, they redeveloped the backend; We’re running PHP on an Apache server, and we’re using the X-Cart database for an optimized e-commerce experience. They also redesigned the frontend and use WordPress and Joomla for content management. Other work includes custom development and development for existing platforms, including API integrations, mobile app development, CSS outsourcing, and open-source programming software like Moodle. Since the foundational code is complete, most of their efforts are spent enhancing the site’s UX.

What is the team composition?

We have a head developer who does most of the core work, in addition to a WordPress developer and a mobile app developer. They scale the size of the overall team depending on the scope of work.

How did you come to work with Esferasoft Solutions Pvt Ltd?

A consultant recommended Esferasoft after hearing about our constant technical issues. We initially used them for small assignments, but our relationship grew after seeing consistent success with their team. We eventually phased out our U.S.-based developers and started working with Esferasoft exclusively for all of our website needs.  

What is the status of this engagement?

We started using their services in 2009, but they’ve been our exclusive IT partner since 2011.

What evidence can you share that demonstrates the impact of the engagement?

Esferasoft’s rapid website solutions are integral to our outstanding customer experience. Our competitors don’t have the luxury of an embedded team that can produce deliverables quickly to satisfy increasing demands. We’ve grown exponentially, and they’ve been successful in adapting to our changes.

How did Esferasoft Solutions Pvt Ltd perform from a project management standpoint?

They’re based in India, so we had to get accustomed to the time zone difference. They typically work at night, so we communicate via email. If we’re working on a massive project, we’ll schedule a late-night phone call.

What did you find most impressive about them?

It’s evident that they care about their work because they’re always willing to make improvements. They respond to our requests immediately, which is a stark contrast to developers we’ve used in the past. Despite being located in different time zones, they’re accessible 24/7 to handle emergencies.

Are there any areas they could improve?

You can’t ask for better service.

Do you have any advice for potential customers?

Although they have a decent command of the English language, it’s not rare for the language barrier to cause misunderstandings. Be patient and find solutions for effective communication, and they will offer the same courtesy. Overall, their team is easy to work with; Companies we’ve recommended their services to have had equally positive experiences.  

Introduce your business and what you do there.

Fashion Circle is a B2B platform that connects fashion designers and retailers. I’m the founder and CEO.

What challenge were you trying to address with Esferasoft Solutions Pvt Ltd?

I needed someone to build my platform from scratch.

What was the scope of their involvement?

They developed our platform with the core system is written in Python. The main functionality connects directly to the shop system on the vendor or designer side, as well as on the merchant or retailer side. The vendor can connect to our system via a shop system plugin and they can add products to our system. On the retail side, they can also connect via a plugin from their shop system to our system and add those vendor products to the online shop without having to wholesale buy them.

We acquire the payments from the retailer and forward them directly to the vendor. It’s a real-time solution for order handling as well as products and stock levels. We finished the first version of the software in fall last year, but they continue to work on more features.

What is the team composition?

I worked with a project manager and there was also one main developer I talked to.

How did you come to work with Esferasoft Solutions Pvt Ltd?

We looked for a contractor on Upwork and had two or three respondents. We chose Esferasoft Solutions because of their coding, the programming language, and because they've done e-commerce solutions before.

How much have you invested with them?

$25,000.

What is the status of this engagement?

We started working together in March 2017 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve had good feedback from our customers. We have a few high-profile clients, but only a select few. It’s not an open system; instead, it's by invitation only. It’s important that if the client encounters any problems or issues with the software, we can solve them as quickly as possible. We have a very direct connection to our clients, which means we need to have a direct connection to Esferasoft too. So far, the response time is very good and very quick, which has had a good impact on our bottom line.

How did Esferasoft Solutions Pvt Ltd perform from a project management standpoint?

I discuss new and current milestones with the project manager. They’re based in India and we’re in Berlin, but the communication has been really good. If I text or call them, there’s always someone readily available. After having worked with them for more than a year now, the people I’m directly in touch with know the project well. It’s easy to communicate if there are any problems or requests from our side.

Since we had a very complex solution in mind, they needed to find a creative solution for some parts, which took a bit longer. In general, they’re good at adhering to deadlines.

What did you find most impressive about them?

Since we had a very specific idea, they succeeded in finding creative solutions to make our ideas possible.

Please describe your company and your position there.

I am the owner of a room rental site in development almost done

For what projects/services did your company hire Esferasoft Solutions Pvt. Ltd.?

Development of site and continual maintenance

What were your goals for this project?

To get a fully functioning room rental site

How did you select this vendor?

I saw their reviews

Describe the project and the services they provided in detail.

I Work with them online to tell them the things I want to happen on the website such as a block feature between users and they provide this service promptly and easily

What was the team composition?

I am unsure I thought I was working with only one dev but now realize they have a team

Can you share any information that demonstrates the impact that this project has had on your business?

This is the only company which is getting my site to completion

How was project management arranged and how effective was it?

I don’t know as I am the sole project manager and owner and I communicate online with one team member who delegates or does the work

What did you find most impressive about this company?

That they actually can do what they say they can do. The site works perfectly every time no matter how complex the task I ask for.

Are there any areas for improvement?

No