Escalate Ltd

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Maple Tales GmbH, an e-learning company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Escalate Ltd?

We were developing a software tool for reading and needed help with the UI/UX design to provide users with a better interface.

SOLUTION

What was the scope of their involvement?

Escalate Ltd helped us with UI/UX design for our tool. Initially, we sent them some concept screens, and I also showed them some screen mock-ups we already had or needed. Then, they turned our input into UI/UX designs for our tool using Figma.

What is the team composition?

We worked with Escalate Ltd’s co-founder.

How did you come to work with Escalate Ltd?

We found them through Clutch.

How much have you invested with them?

We spent €2,000 (approximately $2,200 USD).

What is the status of this engagement?

We worked together from January–March 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were happy with Escalate Ltd’s work and received a great outcome.

How did Escalate Ltd perform from a project management standpoint?

Escalate Ltd handled project management really well. From the start, they gave us a timeline detailing the different milestones for the project; they were very organized. We communicated very well via email and online calls.

What did you find most impressive about them?

Escalate Ltd truly put effort into implementing our feedback, resulting in great visual elements. For example, some screens needed adjustments throughout the process. Although they had to fix them once or twice, the end result was very good.

Are there any areas they could improve?

There was nothing Escalate Ltd could have improved on; they did a great job.

Do you have any advice for potential customers?

I don’t have any particular advice.

BACKGROUND

Please describe your company and your position there.

I am the marketing and business lead of an early-stage startup which we are building a novel cloud platform based on proximity technology to connect people and streamline the relationship between businesses and customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Escalate Ltd, and what were your goals?

We plan to emerge from the stealth mode in the next few months and eventually have a public launch in the middle of next year so we need to establish a concrete branding before that. Our products serve both businesses and end users so the it will be a branded ecosystem.

SOLUTION

How did you select this vendor?

We found and talked to different agencies across the globe from Asia to EU and North America and compared their proposals. Escalate offers exactly what we need at the most competitive price and timeline.

Describe the scope of their work in detail, including any steps and the final deliverables.

We first provided Escalate with requirement and expectation for the scope of work and guided them through our brand architecture. Escalate then came up with the ideas following two different styles through thorough proposals. Escalate adjusted their proposals based on our feedbacks and finally delivered a well-rounded and satisfying branding work. Deliverables include visual style, brand logo design, and complementary brand identity of sub-logos, brand background, and icon sets.

How many people from the vendor's team worked with you, and what were their positions?

I work directly with Escalate's partner and designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have a cohesive branding across our offered products and services, which is also well resonated with the company values and visually pleasing to our audiences.

Describe their project management style, including communication tools and timeliness.

We set up a projected timeline and Escalate has always delivered the milestones ahead of the schedule. After each milestone, we have a meeting to review and decide the next step.

What did you find most impressive or unique about this company?

Escalate has high work ethics and the partners are smart so they can fulfill our unique and complex branding requirements as well as envision how the brand will be based on limited concurrent information. Their expertise is reliable and proven, leading to high quality and beautiful work. They are also flexible enough to adjust their work based on the clients' expectation and styles but still maintain the structured quality and professionalism.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

Co-founder & Head of Lavvu Instruments, Ltd, which is a designing producer of Gingo, One string guitar & Unique teaching method Lavvu.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Escalate Ltd?

We were searching for experienced, remarkable and perspective web developers and designer who could have the 360 range of all the competences: Creative design on the very high level, UX/UI approach and the marketing integration capability.

SOLUTION

How did you select this vendor and what were the deciding factors?

Escalate Ltd, meets all these challenges above (and much more) so it has been the only choice for us to establish a the long time cooperation with them - and then to celebrate our company success - because of it.

Describe the project in detail and walk through the stages of the project.

The tender was followed by sharing our history, future visions and business strategy which resulted into the deep brief on Escalate. They proved many times even during the briefing as the real professionals and analytics of the "issues", and helped us to move on the right strategy. Their approach is overreaching "just" the design, which its self is perfect as well.

How many resources from the vendor's team worked with you, and what were their positions?

We are working with 2 people of their team, but they can cover many competences at once, from the management to arts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Design 100 %. Strategy 100 % Execution 100 %.

How effective was the workflow between your team and theirs?

Everything on time and the of the very good quality.

What did you find most impressive or unique about this company?

Exceptional "tuning" on the client / brand / product they are about to work with. Timeless design. Friendly - but professional - attitude.

Are there any areas for improvement or something they could have done differently?

No. Not yet.

BACKGROUND

Please describe your company and your position there.

I am the co-founder and design director at our KRÁSNÔ digital studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Escalate Ltd?

The main goal was to create a much better looking mobile app for great project call Lesmír - https://lesmir.sk/. I know that Escalate Ltd - are a great UI magicians, so we've decided to work with them, to help project Lesmír grow.

SOLUTION

How did you select this vendor?

We've already worked together with Escalate in the past, so there was no hesitation to contact them again when we needed UI design for this project.

Describe the project in detail and walk through the stages of the project.

1. Escalate started with an intro call to gather all information, assets and everything to know about project. 
2. We have set together all important dates, our expectations, and we divided everything into stages.
3. They created a moodboard where we went together through different styles, so they learnt what we really want 
4. After moodboard session, we received first concepts of APP, where we have seen 3 different conceptualisations -
   A. premium + clean,
   B. Illustrations + playful,
   C. combination of both
5. After we decided which style we loved the most - they started with every other screen
6. In the end after we saw all the screens, we had a short call about how will be the design handoff prepared and everything was delivered to a developer.

The cooperation was really smooth!

How many resources from the vendor's team worked with you, and what were their positions?

two - both of them were UI specialists

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The design is exactly what we wanted and needed. We believe this will change experience of Lesmir's customers.

How effective was the workflow between your team and theirs?

Everything was delivered on-time, actually couple days before delivery time, because we did everything to have always feedback as soon as possible for them.

What did you find most impressive or unique about this company?

Communication, talent, processes. I believe there are many more projects ahead for us to work on together.

Are there any areas for improvement or something they could have done differently?

9. Nothing on my mind! 🚀

BACKGROUND

Please describe your company and your position there.

I am the Product Manager of the company, responsible for developing our proprietary tech solution comprising of a mobile app, web apps, and website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Escalate Ltd?

We wanted to take our mobile app to the next level: perform a thorough usability review of the existing design and improve on it, create designs for new features, as well as build a coherent design system.

SOLUTION

How did you select this vendor?

We searched online for regional UX/UI designers and shortlisted approx. 30 based on how we liked their portfolios. Following the initial interviews, we had 5 candidates on the roster. In the end, we decided on Escalate, as it turned out that they had previous experience with a design project in the same industry and seemed to be very passionate and enthusiastic about this new opportunity.

Describe the project in detail and walk through the stages of the project.

The team performed a thorough usability review of our existing design of the app. They also provided improved designs for the screens which we knew from the start we wanted to re-imagine. We received multiple versions of the design for each screen, which helped us imagine what future work could look like. I prioritised the usability feedback and the next phase of the project included providing new designs for high priority items. Along the way, the designers have been building a comprehensive design system.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with two UX/UI designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new designs have performed well in further usability tests and have been easy to implement by our developers. The design system is easy to use and helps us create new designs ad hoc.

How effective was the workflow between your team and theirs?

We mostly communicated via email and the communication was very swift.

What did you find most impressive or unique about this company?

They made the whole process very easy for us and demonstrated solid knowledge and skills on top of creative flair. We felt like we were in a safe pair of hands and could trust that the end product would be cohesive, beautiful, and very easy to use - both for our app users, as well as us in the backend. As the team is quite versatile, we also know that we can reach out to them when we will need any new design for other products, e.g. our website or physical marketing collateral.

Are there any areas for improvement or something they could have done differently?

Occasionally we felt that some of the designs could have been more out-of-the-box from the get-go, but this is something that we were mostly able to correct in further discussion.

BACKGROUND

Please describe your company and position.

I am the Head of Controlling and Operations of Elprocon

Describe what your company does in a single sentence.

Advisory in energetic industry 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Escalate Ltd to accomplish?

• New brand
• Brand manual

SOLUTION

How did you find Escalate Ltd?

Referral

Why did you select Escalate Ltd over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Escalate Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

New brandmanual

New logo

New printing materials 

New identity of company and holding 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

F.ex. Logo - outcomes based on moodboard and personal interview etc

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great time management, great results after interviews

What was your primary form of communication with Escalate Ltd?

Virtual Meeting

What did you find most impressive or unique about this company?

Their creativity was most impressive.

young team 

flexible

Are there any areas for improvement or something Escalate Ltd could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the CEO of a consumer products company

Describe what your company does in a single sentence.

Sell petfood.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Escalate Ltd to accomplish?

• To create us new website
• To create us new packaging for our products

SOLUTION

How did you find Escalate Ltd?

• Referral
• Other

Why did you select Escalate Ltd over others?

• Good value for cost
• Referred to me

How many teammates from Escalate Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to create a new website for our new petfood branding. Escalate delivered: UX/UI Webdesign

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did not set any measruable outcomes for this project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was perfect.

What was your primary form of communication with Escalate Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They can create very appealing user interface and emotional websites.

Are there any areas for improvement or something Escalate Ltd could have done differently?

Nothing.

BACKGROUND

Please describe your company and your position there.

I am the Product Design Freelancer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Escalate Ltd?

Additional UI / UX Support on the project for Chain.report desktop app with responsive design incl.

SOLUTION

How did you select this vendor?

I have been searching for someone who speaks English and Czech well to communicate with clients directly to help me boost the timeline of the project.

Describe the project in detail and walk through the stages of the project.

I hired Escale. Ltd. after all the wireframes have been done with the clients. They helped me to build a robust Figma ecosystem with tons of Desktop / Mobile components for easy managing and growing design system. They also helped me with the additional Branding (logo package).

How many resources from the vendor's team worked with you, and what were their positions?

I worked with 1 designer on the position of UI / UX Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have done a full rebranding of the platform from the ground incl. wireframing, design systems building, and branding. The only result I can share is the huge growth in customer trust and experience with the platform.

How effective was the workflow between your team and theirs?

Escale Ltd. has fastened the workflow as they have been speaking with my client directly. They are true professionals.

What did you find most impressive or unique about this company?

Their UI skills with large responsiveness skills.

Are there any areas for improvement or something they could have done differently?

None at all.

BACKGROUND

Please describe your company and your position there.

I am CEO of a textile company and we need to redo our online ecommerce site.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Escalate Ltd?

We had used a template design for some years and needed to move our business to the next level.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched the market for designers mainly based on their references to make sure we would get some design which would fit out business.

Describe the project in detail and walk through the stages of the project.

After a meeting we send a brief with all our requirements and wishes for the new design. On some pages we had very specific demands to make sure we would maintain our customers informed in the proces.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Jakub.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our brand perception has increased together with our CR.

How effective was the workflow between your team and theirs?

Extremely smooth.

What did you find most impressive or unique about this company?

They understood our business and what we were looking for.

Are there any areas for improvement or something they could have done differently?

Not in this case.

BACKGROUND

Please describe your company and your position there.

I am the head of systems development at Group Ed. We are an innovative tech company looking to make big improvements to technology for schools.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Escalate Ltd?

We wanted our UI and UX to be seemless for all our customers. This is no easy challenge given the complexity of the solution.

SOLUTION

How did you select this vendor?

We searched online for experts in this area. After interviewing 5, these came out strongest.

Describe the project in detail and walk through the stages of the project.

The team listened to and discussed requirements, gave detailed designs, responded to feedback and continued to add new features.

How many resources from the vendor's team worked with you, and what were their positions?

2 senior UI and UX designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our team have been over the moon with the designs and they have really impressed our key partners. We’re excited to keep this relationship going. There’s a shared passion for producing really excellent software.

How effective was the workflow between your team and theirs?

We started strong and have gotten stronger over the months. We’ve given huge amounts of information across and the designers have helped us to focus on what’s important and prioritise our key tasks.

What did you find most impressive or unique about this company?

We’ve struggled to get designs that we really love, until now. There’s an attention to detail that makes all the difference.

Are there any areas for improvement or something they could have done differently?

Not currently.